Items where department is "Marketing"

2025

Gounaris, Spiros and Chatzipanagiotou, Kalliopi and Karantinou, Kalypso and Koritos, Christos (2025) Revisiting the effects of tourism and hospitality servicescapes on customers : a complexity approach. Tourism Management, 107. 105068. ISSN 0261-5177

Tsougkou, Eleni and Cadogan, John W. and Boso, Nathaniel and Hodgkinson, Ian R. and Oliveira, João S. and Laukannen, Tommi and Yazdani, Nahid and Story, Vicky M. (2025) International product adaptation and performance : a systematic analysis of the literature and agenda for future research. Journal of World Business, 60 (1). 101597. ISSN 1090-9516

2024

Jafari, Aliakbar and Saleh, Alam (2024) The Far Right, banal nationalism, and the reproduction of Islamophobia through the consumer activist campaign of Boycott Halal. The Sociological Review. pp. 1-21. ISSN 0038-0261

Azer, Jaylan and Alexander, Matthew (2024) Human–machine engagement (HME) : conceptualization, typology of forms, antecedents, and consequences. Journal of Service Research. ISSN 1094-6705

Arkadan, Farah and Macdonald, Emma K. and Wilson, Hugh N. (2024) Customer experience orientation : conceptual model, propositions, and research directions. Journal of the Academy of Marketing Science, 52 (6). pp. 1560-1584. ISSN 0092-0703

Ghorbani, Mijka and Westermann, Arne (2024) Exploring the role of packaging in the formation of brand images : a mixed methods ‎investigation of consumer perspectives. Journal of Product and Brand Management. ISSN 1061-0421

Taştan, İrem and Ozdamar Ertekin, Zeynep (2024) Ideological capacities in consumer communities : an exploration of the "presenteers" tribe. Qualitative Market Research: An International Journal, 27 (5). pp. 724-749. ISSN 1352-2752

Singh, Gursimranjit and Kaur, Jasmeet and Kumar, Arvind (2024) Do brand coolness and brand romance synchronize with sustainability? : Insights from a mixed-method approach. Marketing Intelligence and Planning. ISSN 0263-4503 (In Press)

Ruiz-Alba,, Jose L and Soares, Anabela and Rodriguez-Molina, Miguel A. and Gounaris, Spiros (2024) Customer view on servitization : the influence of strategic goals and service mix offering on firm performance. Production Planning and Control. ISSN 0953-7287 (In Press)

Sheehan, Ben and Jin, Hyun Seung and Martin, Brett and Kim, Hyoje (2024) Wow! Interjections improve chatbot performance : the mediating role of anthropomorphism and perceived listening. Communication Research, 51 (7). pp. 891-917. ISSN 0093-6502

Tsougkou, Eleni and Sykora, Martin and Elayan, Suzanne and Ifie, Kemefasu and Oliveira, João S. (2024) Peace brand activism : global brand responses to the war in Ukraine. Journal of Public Policy and Marketing. pp. 1-22. ISSN 0743-9156

Tsougkou, Eleni and Karampela, Maria and Balabanis, George (2024) Drivers and mechanisms of consumers' attitudes towards global brand activists : perceived motivation matters. International Marketing Review. ISSN 0265-1335

Osadchaya, Elena and Marder, Ben and Yule, Jennifer A. and Yau, Amy and Lavertu, Laura and Stylos, Nikolaos and Oliver, Sebastian and Angell, Rob and Regt, Anouk de and Gao, Liyu and Qi, Kang and Zhang, Will Zhiyuan and Zhang, Yiwei and Li, Jiayuan and AlRabiah, Sara (2024) To ChatGPT, or not to ChatGPT : navigating the paradoxes of generative AI in the advertising industry. Business Horizons, 67 (5). pp. 571-581. ISSN 0007-6813

McLean, Graeme and Krey, Nina and Barhorst, Jennifer Brannon (2024) Revealing the double-edged sword : introducing the technology and consumer well-being paradox model. Psychology and Marketing. pp. 1-16. ISSN 0742-6046

Almoraish, Ahmed and Gounaris, Spiros (2024) CXB2B : a multi-dimensional scale for customer experience in B2B services — Scale development and validation. In: 2024 Summer American Marketing Association Academic Conference, 2024-08-15 - 2024-08-18.

Alexander, Nicholas and Doherty, Anne Marie (2024) Interinstitutional shaping of retail innovation : the nineteenth century retail arcade. Business History, 66 (6). pp. 1313-1344. ISSN 0007-6791

Watson, Rosina and Wilson, Hugh N. and Macdonald, Emma K. (2024) Engagement logics : how partners for sustainability-oriented innovation manage differences between organizational logics. Journal of Product Innovation Management. pp. 1-28. ISSN 0737-6782

Mcdougall, Natalie and Davis, Andrew (2024) The local supply chain during disruption : establishing resilient networks for the future. Journal of Cleaner Production, 462. 142743. ISSN 0959-6526

Ghesh, Nada and Alexander, Matthew and Davis, Andrew (2024) The Artificial Intelligence enabled customer experience in tourism : a systematic literature review. Tourism Review, 79 (5). pp. 1017-1037. ISSN 1660-5373

Oliver, Sebastian and Marder, Ben and Lavertu, Laura and Cowan, Kirsten and Javornik, Ana and Osadchaya, Elena (2024) The hustle is real : an examination of the self-related consequences of consuming idealized self-promotional content on LinkedIn. Information Technology and People. ISSN 0959-3845

Ang, Min Hui and McLean, Graeme and Halvey, Martin (2024) Personalising the consumer experience using an AI-driven hybrid recommender system. In: 13th SERVSIG Conference, 2024-06-06 - 2024-06-08, KEDGE Business School.

Davis, Andrew and Wagner, Beverly (2024) Understanding the role of 'sense of place' in the production and consumption of innovation districts. Innovation: Organization and Management. pp. 1-15. ISSN 2204-0226

Hewer, Paul (2024) Reflections on a reimagined future for consumer research. Journal of Marketing Management, 40 (7-8). pp. 619-627. ISSN 0267-257X

Jaakkola, Elina and Alexander, Matthew (2024) Understanding and managing engagement journeys. Journal of Service Management, 35 (3). pp. 357-380. ISSN 1757-5818

Azer, Jaylan and Blasco-Arcas, Lorena and Alexander, Matthew (2024) Visual Modality of Engagement : conceptualization, typology of forms, and outcomes. Journal of Service Research, 27 (2). pp. 231-249. ISSN 1094-6705

Gounaris, Spiros and Almoraish, Ahmed (2024) A dynamic, relational approach to B2B customer experience : a customer-centric perspective from a longitudinal investigation. Journal of Business Research, 177. 114606. ISSN 0148-2963

Ghorbani, Mijka and Tonner, Andrea and Tsougkou, Eleni (Lenia) (2024) Constructing and comparing digital brand personality profiles across channels : a multi-method investigation. In: Global Brand Conference 2024, 2024-04-22 - 2024-04-24, Edinburgh International Conference Centre.

Tsougkou, Eleni (Lenia) and Karampela, Maria (2024) Factors shaping consumer views of global brand activists. In: Global Brand Conference 2024, 2024-04-22 - 2024-04-24, Edinburgh International Conference Centre.

Bryce, Derek; Das, Arindam and Chaudhuri, Himadri Roy and Turkdogan, Ozlem Sandikci, eds. (2024) Cultural appropriation or transculturation : the curious resilience of ‘Tiki’ culture. In: Postcolonial Marketing Communication. Springer, Singapore, pp. 97-116. ISBN 9789819702855

Sandikci, Ozlem and Jafari, Aliakbar and Fischer, Eileen (2024) Claiming market ownership : territorial activism in stigmatized markets. Journal of Business Research, 175. 114574. ISSN 0148-2963

Lemke, Fred and Elgersma, Erik and Wagner, Beverly and McDougall, Natalie (2024) Mitigating the effects of global disruptions on supply chains : gaining insights from the dairy industry during Covid-19. Production Planning and Control. ISSN 0953-7287

Rihova, Ivana and Alexander, Matthew (2024) How do tour guides cope with knowledgeable tourists? Conceptualising knowledge/information asymmetry in tour-guiding contexts. Tourism Review. pp. 1-15. ISSN 1660-5373

Anderson, Stephanie and Hamilton, Kathy (2024) Consumer-driven memorialization. Journal of Consumer Research, 50 (5). pp. 985-1007. ISSN 1537-5277

2023

Westermann, Arne and Böckenholt, Rebecca and Ghorbani, Mijka and Messedat, Jons (2023) Interior architectural branding : the implementation of the brand identity at the point of sale by means of interior design. Research Journal for Applied Management, 4 (1). pp. 65-88. ISSN 2701-6625

Shirahada, Kunio and Wilson, Alan (2023) Well-being creation by senior volunteers in a service provider context. Journal of Service Theory and Practice, 33 (7). pp. 28-51. ISSN 2055-6225

Lee, Zoe and Sianne, Gordon-Wilson and Davies, Iain and Pring, Cara (2023) Communicating about sustainability in fashion : a construal level theory approach. European Journal of Marketing. ISSN 0309-0566

Gordon, Katy and Tonner, Andrea and wilson, Juliette (2023) Third sector advocacy : an exploration of the work of community food providers. Sociological Research Online, 28 (4). 964 - 981. ISSN 1360-7804

Alexander, Matthew and Vallström, Niklas (2023) Value co-destruction : problems and solutions. AMS Review, 13 (3-4). pp. 200-210. ISSN 1869-8182

Banister, Emma and Hamilton, Kathy and Piacentini, Maria and Abboud, Liliane and Allison, Seamus and Bruce, Helen and Hein, Wendy and Higgins, Leighanne and Hoyland, Charlotte and Nairn, Agnes and Parry, Sara and Tonner, Andrea, CRIS Collective (2023) Let there be a "We" : introducing an ethics of collective academic care. European Journal of Marketing, 57 (10). pp. 2838-2859. ISSN 0309-0566

Marder, Ben and Javornik, Ana and Qi, Kang and Oliver, Sebastian and Lavertu, Laura and Cowan, Kirsten (2023) Does LinkedIn cause imposter syndrome? : An empirical examination of well-being and consumption-related effects. Psychology and Marketing. ISSN 0742-6046

Barhorst, Jennifer Brannon and McLean, Graeme and Krey, Nina and Javornik, Ana and Evanschitzky, Heiner (2023) Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes. Journal of Business Research, 164. 113886. ISSN 0148-2963

Johnstone, Jane Hamilton and Bryce, Derek and Alexander, Matthew (2023) Irreconcilability of heritage missions : personalized and general tourism audiences. Annals of Tourism Research, 102. 103621. ISSN 0160-7383

Ghorbani, Mijka and Westermann, Arne (2023) Exploring the sources and variations of digital brand personality across touchpoints. In: DERMARKENTAG2023, 2023-09-28 - 2023-09-29.

Osei-Frimpong, Kofi and Appiah Otoo, Brigid A. and McLean, Graeme and Islam, Nazrul and Soga, Lebene Richmond (2023) What keeps me engaging? : a study of consumers' continuous social media brand engagement practices. Information Technology & People, 36 (6). pp. 2440-2468. ISSN 0959-3845

Porteous, Holly (2023) Case study : food, drink and community building in a women's museum. insightOut Journal on Gender and Sexuality in STEM Collections and Cultures, 1. pp. 53-57.

Jafari, Aliakbar and Moufahim, Mona and Rinallo, Diego and Appau, Samuelson (2023) Theorizing consumption and markets in the context of religion : a commentary section on Appau's (2021) "divine economic system". Marketing Theory, 23 (3). pp. 533-553. ISSN 1470-5931

Barhorst, Jennifer Brannon and Krey, Nina and McLean, Graeme (2023) Exploring mental time travel experiences and their influence on behavioral intentions and learning. Psychology and Marketing, 40 (8). pp. 1615-1633. ISSN 0742-6046

Tsougkou, Eleni (Lenia) and Sykora, Martin and Elayan, Suzanne and Oliveira, João S. and Ifie, Kemefasu (2023) Global brands and the war in Ukraine. In: Global Marketing Conference 2023, 2023-07-20 - 2023-07-23.

Alexander, Matthew and Kils, Katharina (2023) Working with 'the passionate few' : the indirect benefits of actor engagement in mundane service settings. Journal of Service Management Research (SMR), 7 (2). pp. 99-111. ISSN 2511-8676

Taştan, İrem and Ozdamar Ertekin, Zeynep (2023) Dystopia, fact to fetish : the Eastern Bloc Girl and aesthetization of a fallen regime. In: Utopia Revisited, 2023-06-27 - 2023-06-30, Lund University.

Cal, Betul (2023) Consumer empowerment through contemplative consumer activism : a drive for social change. In: Transformative Consumer Research Dialogical Conference 2023, 2023-06-18 - 2023-06-20, Royal Holloway, University of London.

Nayer, Daud and Wilson, Alan and Nazifi, Amin (2023) Transformative impact of platform-mediated trust in the base of the pyramid segment. In: Frontiers in Service 2023 - From Romans to Robots, 2023-06-15 - 2023-06-17, Maastricht.

Shakeel, Sania and McLean, Graeme and Wilson, Juliette (2023) Examining the impact of Access-based Service (ABS) on psychological ownership in the automotive industry. In: Frontiers in Service 2023 - From Romans to Robots, 2023-06-15 - 2023-06-17, Maastricht.

Lehto, Sissi and Alexander, Matthew and McLean, Graeme and Jaakkola, Elina (2023) Exploring pre-purchase engagement in digital B2B settings. In: Naples Forum on Services 2023, 2023-06-06 - 2023-06-09, Italy.

Fanggidae, Jappy P. and Jin, Hyun Seung and Kim, Hyoje Jay and Kelly, Louise (2023) When altruistic decisions shape egoistic motives : motivation shift in sequential charitable support. International Journal of Advertising, 42 (6). pp. 1110-1143. ISSN 0265-0487

den Daas, Chantal and Johnston, Marie and Hubbard, Gill and Dixon, Diane and Cristea, Mioara and Davis, Alive and Dobbie, Fiona and Fitzgerald, Niamh and Fleming, Leanne and Fraquharson, Barbara and Gorely, Trish and Gray, Cindy and Grindle, Mark and Harkess-Murphy, Eileen and Hunt, Kate and Ion, Robin and Kidd, Lisa and Lansdown, Terry and Macaden, Leah and Maltinsky, Wendy and Mercer, Stewart and Murchie, Peter and O'Carroll, Ronan and O'Donnell, Kate and Ozakinci, Gozde and Pitkethly, Amanda and Reid, Kate and Sidhva, Dina and Stead, Martine and Stewart, Mary E. and Tolson, Debbie and Thompson, Catharine Ward and Wyke, Sally (2023) An experimental COVID-19 messaging study in a representative sample of the Scottish population : Increasing physical distancing intentions through self-efficacy. British Journal of Health Psychology, 28 (2). pp. 439-450. ISSN 1359-107X

Black, Iain and Malik, Arinuma and Mora, Camille (2023) Why aren't they listening to us? Exploring Marketing literature's (lack of) presence in the most influential summary of climate change science. In: European Marketing Academy Conference, 2023-05-23 - 2023-05-26.

Ghorbani, Mijka and Tonner, Andrea and Tsougkou, Eleni (Lenia) (2023) How social media platform affordances influence digital brand ‎personality: a cross-platform comparison of user-generated content. In: European Marketing Academy Conference 2023, 2023-05-23 - 2023-05-26.

Cal, Betul and Hamilton, Kathy and Tsougkou, Eleni (Lenia) (2023) Contemplative consumer activism as a driver for social change. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Chatzipanagiotou, Kalliopi C. and Christodoulides, George and Gounaris, Spiros and Boukis, Achilleas (2023) Unravelling the employee-based brand equity formation process. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Ang, Min Hui and McLean, Graeme and Halvey, Martin (2023) Understanding customer data with AI recommender systems in the automotive industry. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

McLean, Graeme and Marriott, Hannah and Barhorst, Jennifer (2023) Augmented Reality Digital Assistants (ARDAs) : examining the role of anthropomorphism. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Black, Iain and Leventon, Julia and Anderson, Craig; Carrigan, Marylyn and Wells, Victoria and Papadas, Karolos, eds. (2023) Nudging leverage points : influencing transformative policy change. In: Research Handbook on Ethical Consumption. Edward Elgar, Cheltenham, pp. 251-269. ISBN 9781802202021

McLean, Graeme and AlYahya, Mansour and Barhorst, Jennifer B. and Osei-Frimpong, Kofi (2023) Examining the influence of virtual reality tourism on consumers' subjective wellbeing. Tourism Management Perspectives, 46. 101088. ISSN 2211-9744

Metwly, Mohamed Y. and Ahmed, Mohamed and Hemeida, Ahmed and Abdel-Khalik, Ayman S. and Hamad, Mostafa S. and Belahcen, Anouar and Ahmed, Shehab and Elmalhy, Noha A. (2023) Investigation of six-phase surface permanent magnet machine with typical slot/pole combinations for integrated onboard chargers through methodical design optimization. IEEE Transactions on Transportation Electrification, 9 (1). pp. 866-885. ISSN 2332-7782

Panhale, Tanvi and Bryce, Derek and Tsougkou, Eleni (Lenia) (2023) Augmented reality and experience co-creation in heritage settings. Journal of Marketing Management, 39 (5-6). pp. 470-497. ISSN 0267-257X

Den Daas, Chantal and Hubbard, Gill and Johnston, Marie and Dixon, Diane and Fleming, Leanne and Stead, Martine, The CHARIS Consortium (2023) Protocol of the COVID-19 Health and Adherence Research in Scotland (CHARIS) study : understanding changes in adherence to transmission-reducing behaviours, mental and general health, in repeated cross-sectional representative survey of the Scottish population. BMJ open, 11 (2). e044135. ISSN 2044-6055

Yazdani, Nahid and Pfajfar, Gregor and Cadogan, John W. and Mitręga‬, ‪Maciej and Lioliou, Eleni and Jean, Ruey-Jer "Bryan" and Hodgkinson, Ian R. and Tsougkou, Eleni (Lenia) and Story, Vicky M. and Boso, Nathaniel and Oliveira, João S. (2023) Cooperative export channel modes in times of uncertainty, a key to born global firms' survival? In: Industrial Marketing Management Summit 2023, 2023-01-19 - 2023-01-20.

Tomazos, Konstantinos and Murdy, Samantha (2023) The limits of transformation : exploring liminality and the volunteer tourists' limbo. Tourism Recreation Research. pp. 1-13. ISSN 0250-8281

Watson, Rosina and Nielsen, Kristian Roed and Wilson, Hugh N. and Macdonald, Emma K. and Mera, Christine and Reisch, Lucia (2023) Policy for sustainable entrepreneurship : a crowdsourced framework. Journal of Cleaner Production, 383. 135234. ISSN 0959-6526

Alexander, Nicholas and Doherty, Anne Marie (2023) Theorising brand aura. Journal of Service Management, 34 (1). pp. 126-146. ISSN 1757-5818

2022

Wilson, Juliette and Sanchez Rodrigues, Vasco and Mac an Bhaird, Ciaran and Lofti, Maryam and Kumar, Maneesh and Horgan, Donagh and Drakopoulou Dodd, Sarah and Danson, Mike (2022) On the beer wagon : the past, present and future of Celtic Craft Brewing and its policies. Regional Studies, Regional Science. ISSN 2168-1376 (In Press)

Duncan-Shepherd, Sophie and Hamilton, Kathy (2022) "Generally, I live a lie" : transgender consumer experiences and responses to symbolic violence. Journal of Consumer Affairs, 56 (4). pp. 1597-1616. ISSN 0022-0078

Ozgen Genc, Tugce and Wilson, Juliette and Alexander, Matthew and Conduit, Jodie (2022) Using engagement to change entrenched practices around food waste. In: ANZMAC 2022, 2022-12-05 - 2022-12-07, Australia.

Binti Abu, Mimi and Alexander, Matthew and Wilson, Juliette (2022) Unintended consequences in mundane service settings. In: ANZMAC 2022, 2022-12-05 - 2022-12-07, Australia.

Hamilton, Kathy and Hewer, Paul and Tonner, Andrea (2022) Authoritative performances of care in home exchange. Annals of Tourism Research, 97. 103469. ISSN 0160-7383

Jin, Hyun Seung and Kerr, Gayle and Suh, Jaebeom and Kim, Hyoje Jay and Sheehan, Ben (2022) The power of creative advertising : creative ads impair recall and attitudes toward other ads. International Journal of Advertising, 41 (8). pp. 1521-1540. ISSN 0265-0487

Nayer, Daud and Wilson, Alan and Nazifi, Amin (2022) Service interactions in platform-based sharing services and social transformation of the base of the pyramid segment. In: 2nd International Workshop on Current Trends in Customer Experience in the Retail and Services Industries, 2022-11-17 - 2022-11-18, University of Zaragoza.

Aldossary, Mohammed and McLean, Graeme (2022) Prolonging the influence of a vacation experience on consumers' wellbeing - is there a role for virtual reality? Annals of Tourism Research, 97. 103500. ISSN 0160-7383

Carwright, Severina and Liu, Hongfei and Davies, Iain A. (2022) Influencer marketing within business-to-business organisations. Industrial Marketing Management, 106. pp. 338-350. ISSN 0019-8501

Pyper, Keith and Doherty, Anne Marie (2022) Employing brand governance mechanisms with export channel partners : what are the performance consequences and contingent effects? International Business Review, 31 (5). 101991. ISSN 0969-5931

Drakopoulou Dodd, Sarah and Wilson, Juliette and Bonner, James (2022) Re-sourcing the city through radical institutional enterprise entwining and embedding the rural in urban peripheries. In: Institute for Small Business and Entrepreneurship, 2022-10-27 - 2022-10-28, UK.

Evans, Brendan and Wilson, Juliette and Drakopoulou Dodd, Sarah and Alexander, Matthew (2022) Community engagement for social and environmental innovation : a Sicilian case study. In: Institute for Small Business and Entrepreneurship, 2022-10-27 - 2022-10-28, UK.

Gordon, Katy and Wilson, Juliette and Tonner, Andrea (2022) Tackling food poverty : logic multiplicity in the third sector. In: Institute for Small Business and Entrepreneurship, 2022-10-27 - 2022-10-28, UK.

Carwright, Severina and Davies, Iain A. (2022) The development of B2B social networking capabilities. Industrial Marketing Management, 106. pp. 139-151. ISSN 0019-8501

Ghorbani, Mijka and Karampela, Maria and Tonner, Andrea (2022) Consumers' brand personality perceptions in a digital world : a systematic literature review and research agenda. International Journal of Consumer Studies, 46 (5). pp. 1960-1991. ISSN 1470-6423

Pyper, Keith and Doherty, Anne Marie and Gounaris, Spiros and Wilson, Alan (2022) A contingency-based approach to the nexus between international strategic brand management and export performance. Journal of Business Research, 148. pp. 472-488. ISSN 0148-2963

Porteous, Holly and Hamilton, Kathy and Wilson, Juliette and Edwards, Sarah (2022) Transformative Spaces : Final Report from the Project 'Transformative Servicescapes and Consumer Vulnerability'. University of Strathclyde, Glasgow.

Cogan, Aviel and Pret, Tobias and Cardon, Melissa S. (2022) Everyday social support processes : household members' instrumental and emotional support of entrepreneurs. International Small Business Journal: Researching Entrepreneurship, 40 (5). pp. 537-563. ISSN 0266-2426

Moriuchi, Emi and Murdy, Samantha (2022) Increasing donation intentions toward endangered species : an empirical study on the mediating role of psychological and technological elements of VR. Psychology and Marketing, 39 (7). pp. 1302-1321. ISSN 0742-6046

Rathnayake, Dilan Tharindu and Tonner, Andrea and Eckler, Petya (2022) Social media influencers as human brands : insights from an analysis of a mega-influencer follower-generated hashtag network on Instagram. In: Academy of Marketing Conference, 2022-07-05 - 2022-07-07, University of Huddersfield.

Osei-Frimpong, Kofi and McLean, Graeme and Appiah Otoo, Brigid and Nazrul, Islam (2022) What drives me there? The interplay of socio-psychological gratification and consumer values in social media brand engagement. Journal of Business Research, 146. pp. 288-307. ISSN 0148-2963

Lehto, Sissi and Alexander, Matthew and McLean, Graeme and Jaakkola, Elina (2022) Assessing the impact of marketing automation on customer engagement in B2B settings. In: 12th SERVSIG 2022, 2022-06-16 - 2022-06-18.

Jafari, Aliakbar (2022) The role of institutions in non-Western contexts in reinforcing West-centric knowledge hierarchies : towards more self-reflexivity in marketing and consumer research. Marketing Theory, 22 (2). 211–227. ISSN 1470-5931

Hewer, Paul (2022) Reimagining the terrain of liquid times : reflexive marketing and the sociological imagination. Journal of Consumer Culture, 22 (2). pp. 293-310. ISSN 1469-5405

Mcdougall, Natalie and Wagner, Beverly and MacBryde, Jillian (2022) Competitive benefits & incentivisation at internal, supply chain & societal level circular operations in UK agri-food SMEs. Journal of Business Research, 144. pp. 1149-1162. ISSN 0148-2963

Porteous, Holly and Hamilton, Kathy and Wilson, Juliette and Edwards, Sarah (2022) Stepping outside the patriarchy : the transformative potential of women-centric and women-only service spaces. In: Genmac conference, 2022-05-16 - 2022-05-17, Stockholm Business School.

Hamilton, Kathy and Porteous, Holly and Wilson, Juliette (2022) Transformations : the significance of community spaces : how can researchers draw methodological inspiration from the communities they study? National Centre for Academic and Cultural Exchange, London.

Logan-McFarlane, Ashleigh and Hamilton, Kathy and Hewer, Paul (2022) Putting passion to work : passionate labour in the fashion blogosphere. European Journal of Marketing, 56 (4). pp. 1210-1231. ISSN 0309-0566

Hamilton, Kathy and Wilson, Juliette and Porteous, Holly (2022) Transformative Spaces. Vimeo, [University of Strathclyde, Glasgow].

Porteous, Holly and Wilson, Juliette and Hamilton, Kathy (2022) The Transformative Space of the Library. University of Strathclyde, Glasgow.

Rathnayake, Dilan and Tonner, Andrea and Eckler, Petya (2022) Assembling tribes on Instagram : analysis of a mega-influencer follower-generated hashtag network. Advances in Consumer Research, 49. pp. 108-112. ISSN 0098-9258

Alexander, Matthew and Azer, Jaylan; (2022) Negative customer engagement behavior in online social networks : understanding the nuance. In: Customer Engagement in Tourism Marketing. Edward Elgar, Cheltenham. (In Press)

Azer, Jaylan and Alexander, Matthew (2022) COVID-19 vaccination : engagement behavior patterns and implications for public health service communication. Journal of Service Theory and Practice, 32 (2). pp. 323-351. ISSN 2055-6225

Javornik, Ana and Marder, Ben and Barhorst, Jennifer Brannon and McLean, Graeme and Rogers, Yvonne and Marshall, Paul and Warlop, Luk (2022) 'What lies behind the filter?' Uncovering the motivations for using augmented reality (AR) face filters on social media and their effect on well-being. Computers in Human Behavior, 128. 107126. ISSN 0747-5632

Oliveira, João S. and Ifie, Kemefasu and Sykora, Martin and Tsougkou, Eleni (Lenia) and Castro, Vitor and Elayan, Suzanne (2022) The effect of the emotional positivity of brand-generated social media messages on consumer attention and information sharing. Journal of Business Research, 140. pp. 49-61. ISSN 0148-2963

Jafari, Aliakbar and Aly, Marwa and Doherty, Anne Marie (2022) An analytical review of market system dynamics in consumer culture theory research : insights from the sociology of markets. Journal of Business Research, 139 (2). pp. 1261-1274. ISSN 0148-2963

Al‐Nabhani, Khalid and Wilson, Alan and McLean, Graeme (2022) Examining consumers' continuous usage of multichannel retailers' mobile applications. Psychology and Marketing, 39. pp. 168-195. ISSN 0742-6046

McLean, Graeme and Al-Nabhani, Khalid and Marriott, Hannah (2022) 'Regrettable-escapism' the negative effects of mobile app use : a retail perspective. Psychology and Marketing, 39 (1). pp. 150-167. ISSN 0742-6046

Hamilton, Kathy and Porteous, Holly (2022) Some reflections on interdisciplinary CCT research : field boundaries, social impact and the semantics of consumer vulnerability. Journal of Marketing Management, 38 (1-2). pp. 145-157. ISSN 0267-257X

Enwushe, Kelvin Buque (2022) Enhancing innovation through venture capital : lessons from Asia for Nigeria. International Journal of Management Concepts and Philosophy, 14 (4). pp. 296-311. ISSN 1478-1484

McDougall, Natalie and Wagner, Beverly and MacBryde, Jill (2022) Leveraging competitiveness from sustainable operations : frameworks to understand the dynamic capabilities needed to realise NRBV supply chain strategies. Supply Chain Management: An International Journal, 27 (1). pp. 12-29. ISSN 1359-8546

Pérez-Cornejo, Clara and De Quevedo-Puente, Esther and Wilson, Alan (2022) In search of the roots of corporate reputation management : being a consistent social performer. Business Ethics, the Environment & Responsibility, 31 (1). pp. 4-16. ISSN 2694-6424

2021

Barhorst, Jennifer and McLean, Graeme and Krey, Nina (2021) Augmented reality experiences : exploring the sensory and cognitive aspects that foster brand loyalty. In: Society for Marketing Advances, 2021-11-03 - 2021-11-06, Florida.

Harker, Michael John and Paddison, Andrew; Brennan, Ross and Vos, Lynn, eds. (2021) The marketing curriculum. In: Teaching Marketing. Elgar Guides to Teaching . Edward Elgar Publishing, Cheltenham, pp. 75-102. ISBN 9781789907889

Chung, Sorim and Karampela, Maria (2021) The role of perceived risk and device type in online crowdfunding decisions. In: 2021 Association for Consumer Research conference, 2021-10-28 - 2021-10-31.

Dodd, Sarah and Wilson, Juliette and Karampela, Maria and Danson, Mike (2021) Crafting growth together. Entrepreneurship and Regional Development, 33 (9-10). pp. 789-815. ISSN 0898-5626

Alexander, Nicholas and Doherty, Anne Marie (2021) Overcoming institutional voids : Maisons Spéciales and the internationalisation of proto-modern brands. Business History, 63 (7). pp. 1079-1112. ISSN 0007-6791

Chung, Sorim and Karampela, Maria (2021) Investigating the interplay of device type, product familiarity, and shopping motivations on the accuracy of product size estimations in e-commerce settings. Psychology and Marketing, 38 (9). pp. 1498-1512. ISSN 0742-6046

Raki, Amir and Nayer, Daud and Nazifi, Amin and Alexander, Matthew and Seyfi, Siamak (2021) Tourism recovery strategies during major crises : the role of proactivity. Annals of Tourism Research, 90. 103144. ISSN 0160-7383

Hartmann, Kim and Lederer, Matthias (2021) The current state of Big Data research in tourism : results of a systematic literature analysis. Zeitschrift für Tourismuswissenschaft, 13 (2). pp. 209-226. ISSN 2366-0406

Fearne, Andrew and Wagner, Beverly and Mcdougall, Natalie and Loseby, David (2021) The power of purpose – lessons in agility from the Ventilator Challenge. Supply Chain Management: An International Journal, 26 (6). pp. 753-766. ISSN 1359-8546

Alyahya, Mansour and McLean, Graeme (2021) Examining tourism consumers' attitudes and the role of sensory information in virtual reality experiences of a tourist destination. Journal of Travel Research. ISSN 0047-2875

Rathnayake, Dilan Tharindu (2021) Gen Y consumers' brand loyalty : a brand romance perspective. Marketing Intelligence and Planning, 39 (6). pp. 761-776. ISSN 0263-4503

Jafari, Aliakbar (2021) The performativity and institutionality of 'Islamicness' in 'Islamic tourism' : defining a field and proposing a research agenda. Journal of Islamic Tourism, 1 (1). pp. 5-21.

McLean, Graeme and Barhorst, Jennifer B (2021) Living the experience before you go… but did it meet expectations? The role of Virtual Reality during hotel bookings. Journal of Travel Research. pp. 1-19. ISSN 0047-2875

Nayer, Daud and Nazifi, Amin and Wilson, Alan (2021) Transformative sharing services at the base of the pyramid segment. In: 2021 Frontiers in Service Conference, 2021-07-09 - 2021-07-10, Temple University.

Barhorst, Jennifer and McLean, Graeme and Krey, Nina and Evanschitzky, Heiner and Javornik, Ana (2021) Augmented reality experiences : exploring psychological, cognitive, and sensory aspects. In: 2021 Academy of Marketing Science Annual Conference, 2021-06-01 - 2021-06-04, New York (Online).

McLean, Graeme and Alyahya, Mansour (2021) The role of VR in influencing tourism consumers' attitudes towards a tourist destination : an abstract. In: Academy of Marketing Science, 2021-06-01 - 2021-06-06, New York City (Online).

Mwenje, Tichakunda Rodney and Doherty, Anne Marie and McLean, Graeme (2021) Automated technologies : do they co-create or co-destruct value for the customer? An abstract. In: 2021 Academy of Marketing Science Annual Conference, 2021-06-01 - 2021-06-04, New York (Online).

Chung, Sorim and Karampela, Maria; (2021) Larger screen, inaccurate perceptions : investigating visual framing effects on online shoppers' product-size estimation. In: Advances in Consumer Research. Association for Consumer Research, FRA, pp. 653-654.

Lee, Zoe and Davies, Iain (2021) Navigating relative invariance : perspectives on corporate heritage identity and organizational heritage identity in an evolving nonprofit institution. Journal of Business Research, 129. pp. 813-825. ISSN 0148-2963

Lisboa, Ana and Nagy, Gabor and Tsougkou, Eleni (Lenia) and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Story, Vicky M. and Boso, Nathaniel (2021) Product innovation strategy and competitive advantage : an empirical study of Portuguese exporters. In: European Marketing Academy Conference 2021, 2021-05-25 - 2021-05-28, Online.

Taheri, Babak and Chalmers, Dominic and Wilson, Juliette and Arshed, Norin (2021) Would you really recommend it? Antecedents of word-of-mouth in medical tourism. Tourism Management, 83. 104209. ISSN 0261-5177

Jin, Hyun Seeing and Kim, Hyoje Jay and Sue, Jaebeom and Sheehan, Ben and Meeds, Robert (2021) Ego depletion and charitable support : the moderating role of self-benefit and other-benefit charitable appeals. Journal of Advertising, 50 (4). pp. 479-493. ISSN 0091-3367

Cartwright, Severina and Davies, Iain and Archer-Brown, Chris (2021) Managing relationships on social media in business-to-business organisations. Journal of Business Research, 125. pp. 120-134. ISSN 0148-2963

Marder, Ben and Oliver, Sebastian and Yau, Amy and Lavertu, Laura and Perier, Claire and Frank, Mats and Cowan, Kirsten (2021) Impression formation of PhD supervisors during student-led selection : an examination of UK business schools with a focus on staff profiles. The International Journal of Management Education, 19 (1). ISSN 2352-3565

Black, Iain and Baines, Paul and Baines, Ning and O’Shaughnessy, Nicholas and Mortimore, Roger (2021) The dynamic interplay of hope vs fear appeals in a referendum context. Journal of Political Marketing. ISSN 1537-7857

Osburg, Victoria-Sophie and Davies, Iain and Yoganathan, Vignesh and McLeay, Fraser (2021) Perspectives, opportunities and tensions in ethical and sustainable luxury : introduction to the thematic symposium. Journal of Business Ethics, 169. 201–210. ISSN 0167-4544

Alexander, Nicholas and Doherty, Anne Marie and Cronin, James (2021) Transformational retailing and the emergence of a modern brand : Liberty of London, 1875-1900. History of Retailing and Consumption, 6 (2). pp. 78-96. ISSN 2373-518X

Gounaris, Spiros; Kavoura, Androniki and Havlovic, Stephen J. and Totskaya, Natalya, eds. (2021) Pursuing alternative demand forecasting approaches in the tourism sector. In: Strategic Innovative Marketing and Tourism in the COVID-19 Era. Springer Proceedings in Business & Economics . Springer, Switzerland, pp. 1-9. ISBN 978-3-030-66154-0

Barhorst, Jennifer Brannon and McLean, Graeme and Shah, Esta and Mack, Rhonda (2021) Blending the real world and the virtual world : exploring the role of flow in augmented reality experiences. Journal of Business Research, 122. pp. 423-436. ISSN 0148-2963

McLean, Graeme and Osei-Frimpong, Kofi and Barhorst, Jennifer (2021) Alexa, do voice assistants influence consumer brand engagement? – Examining the role of AI powered voice assistants in influencing consumer brand engagement. Journal of Business Research, 124. pp. 312-328. 124. ISSN 0148-2963

Nazifi, Amin and Murdy, Samantha and Marder, Ben and Gäthke, Jana and Shabani, Bardia (2021) A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool. Journal of Business Research, 124. pp. 494-505. ISSN 0148-2963

2020

Chathuranga, B.T.K. and Rathnayake, D.T. (2020) Religious orientation and alcohol purchase intention : an empirical investigation of Sri Lankan male consumers. Vidyodaya Journal of Management, 6 (2). pp. 53-72. ISSN 2448-9344

Marriott, Hannah and McLean, Graeme and Al Nabhani, Khalid Talib Sulaiman (2020) The negative effects of mobile retail app use : dealing with regrettable escapism. In: Academy of Marketing Science, 2020-12-14 - 2020-12-19, Virtual Conference.

Doherty, Anne Marie and Kerrigan, Finola and Belk, Russell W. (2020) Thought leadership in marketing theory and method. European Journal of Marketing, 54 (11). pp. 2645-2649. 1. ISSN 0309-0566

Nazifi, Amin and El-Manstrly, Dahlia and Tregear, Angela and Auxtova, Kristina (2020) The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions. Journal of Service Theory and Practice, 31 (1). pp. 65-81. ISSN 2055-6225

Osei-Frimpong, Kofi and McLean, Graeme and Wilson, Alan and Lemke, Fred (2020) Customer coproduction in healthcare service delivery : examining the influencing effects of the social context. Journal of Business Research, 120. pp. 82-93. ISSN 0148-2963

Barhorst, Jennifer B. and Wilson, Alan and Brooks, Joshua (2020) Negative Tweets and their impact on likelihood to recommend. Journal of Business Research, 117. pp. 727-739. ISSN 0148-2963

Blasco-Arcas, Lorena and Alexander, Matthew and Sörhammar, David and Jonas, Julia M. and Raithel, Sascha and Chen, Tom (2020) Organizing actor engagement : a platform perspective. Journal of Business Research, 118. pp. 74-85. ISSN 0148-2963

Lavertu, Laura and Marder, Ben and Erz, Antonia and Angell, Robert (2020) The extended warming effect of social media : examining whether the cognition of online audiences offline drives prosocial behavior in 'real life'. Computers in Human Behavior, 110. 106389. ISSN 0747-5632

Veloutsou, Cleopatra and Black, Iain (2020) Creating and managing participative brand communities : the roles members perform. Journal of Business Research, 117. pp. 873-885. ISSN 0148-2963

Shabani, Bardia and Tucker, Hazel and Nazifi, Amin; Seyfi, Siamak and Hall, C. Michael, eds. (2020) UNESCO's world heritage sites : the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran. In: Cultural and Heritage Tourism in the Middle East and North Africa. Contemporary Geographies of Leisure, Tourism and Mobility . Routledge Taylor & Francis Group, Abingdon, pp. 187-201. ISBN 9781000177084

Fehrer, Julia A. and Conduit, Jodie and Plewa, Carolin and Li, Loic Pengtao and Jaakkola, Elina and Alexander, Matthew (2020) Market shaping dynamics : interplay of actor engagement and institutional work. Journal of Business and Industrial Marketing. ISSN 0885-8624

Oats, Caroline and Davies, Iain (2020) Seeking sustainable futures in marketing and consumer research. European Journal of Marketing, 54 (11). pp. 2911-2939. ISSN 0309-0566

Frimpong, Kwabena and Shuridah, Obaid and Wilson, Alan and Sarpong, Fred (2020) A cross‐national investigation of trait antecedents of mobile‐banking adoption. Thunderbird International Business Review, 62 (4). pp. 411-424. ISSN 1096-4762

Story, Vicky and Zolkiewski, Judy and Verleye, Katrien and Nazifi, Amin and Hannibal, Claire and Grimes, Tony and Abboud, Liliane (2020) Stepping out of the shadows : supporting actors' strategies for managing end-user experiences in service ecosystems. Journal of Business Research, 116. pp. 401-411. ISSN 0148-2963

Wilson, Juliette and Tonner, Andrea (2020) Doing family : the constructed meanings of family in family farms. Journal of Rural Studies, 78. pp. 245-253. ISSN 0743-0167

Mukendi, Amira and Henninger, Claudia (2020) Exploring the spectrum of fashion rental. Journal of Fashion Marketing and Management, 23 (3). pp. 455-469.

Colombage, V K and Rathnayake, D T (2020) Impact of fashion involvement and hedonic consumption on impulse buying tendency of Sri Lankan apparel consumers : the moderating effect of age and gender. NSBM Journal of Management, 6 (2). pp. 23-54. ISSN 2465-5643

Nazifi, Amin and Roschk, Holger and Wilson, Alan (2020) Gamification and its role in service recovery. In: Frontiers in Service 2020, 2020-06-25 - 2020-06-28, Babson College in Babson Park.

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

Karampela, Maria and Lacka, Ewelina and McLean, Graeme (2020) "Just be there" : Social media presence, interactivity, and responsiveness, and their impact on B2B relationships. European Journal of Marketing, 54 (6). pp. 1281-1303. ISSN 0309-0566

Barhorst, Jennifer Brannon and Wilson, Alan and McLean, Graeme James and Brooks, Joshua (2020) Service encounter microblog word of mouth and its impact on firm reputation. Journal of Services Marketing, 34 (5). pp. 717-733. ISSN 0887-6045

Azer, Jaylan and Alexander, Matthew (2020) Direct and indirect negatively valenced engagement behavior. Journal of Services Marketing, 34 (7). pp. 967-981. ISSN 0887-6045

Johnstone, Jane Hamilton and Bryce, Derek and Alexander, Matthew J. (2020) Using mobile methods to understand multifaceted heritage organisations. International Journal of Contemporary Hospitality Management, 32 (4). pp. 1675-1691. ISSN 0959-6119

Gounaris, Spiros and Boukis, Achilles and Chryssochoidis, George (2020) Internal market orientation adoption and new service development (NSD) : gearing up the internal performance of NSD teams. European Journal of Marketing, 54 (7). pp. 1641-1674. ISSN 0309-0566

McLean, Graeme and Osei-Frimpong, Kofi and Wilson, Alan and Pitardi, Valentina (2020) How live chat assistants drive travel consumers' attitudes, trust and purchase intentions : the role of human touch. International Journal of Contemporary Hospitality Management, 32 (5). pp. 1795-1812. ISSN 0959-6119

Gounaris, Spiros (2020) Vesting B2B research with relevance and rigor through appropriate research questions and methods. [Review]

Higgins, Leighanne and Hamilton, Kathy (2020) Pilgrimage, material objects and spontaneous communitas. Annals of Tourism Research, 81. 102855. ISSN 0160-7383

Azer, Jaylan and Alexander, Matthew (2020) Negative customer engagement behaviour : the interplay of intensity and valence in online networks. Journal of Marketing Management, 36 (3-4). pp. 361-383. ISSN 0267-257X

Mukendi, Amira and Davies, Iain and Glozer, Sarah and McDonagh, Pierre (2020) Sustainable fashion : current and future research directions. European Journal of Marketing, 54 (11). pp. 2873-2909. ISSN 0309-0566

Hang, Haiming and Davies, Iain and Schüring, Jennifer (2020) Children's conformity to social norms to eat healthy : a developmental perspective. Social Science and Medicine, 244. 112666. ISSN 0277-9536

Pyper, Keith and Doherty, Anne Marie and Gounaris, Spiros and Wilson, Alan (2020) Investigating international strategic brand management and export performance outcomes in the B2B context. International Marketing Review, 37 (1). pp. 98-129. ISSN 0265-1335

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid and Marriott, Hannah (2020) Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective. Journal of Business Research, 106. pp. 139-157. ISSN 0148-2963

2019

McLean, Graeme and Wilson, Alan (2019) Shopping in the digital world : examining customer engagement through augmented reality mobile applications. Computers in Human Behavior, 101. pp. 210-224. ISSN 0747-5632

McDougall, Natalie and Wagner, Beverly and MacBryde, Jill (2019) An empirical explanation of the natural-resource-based view of the firm. Production Planning and Control, 30 (16). pp. 1366-1382. ISSN 0953-7287

Shaphali, Gupta and Kumar, V. and Karam, Esraa (2019) New-age technologies-driven social innovation : what, how, where, and why? Industrial Marketing Management. ISSN 0019-8501

Nazifi, Amin and El-Manstrly, Dahlia and Gelbrich, Katja (2019) Customers' reactions to different organizational tactics in a service termination context. European Journal of Marketing, 54 (1). pp. 26-48. ISSN 0309-0566

Ennis, Sean and Marck, Michael and Paul, Calum and Radon, Anita; Richard, James E and Kadirov, Djavlonbek, eds. (2019) Social sponsorships in sport : context and potential. In: ANZMAC 2019 : Winds of Change. Victoria University of Wellington, Wellington, NZ, pp. 891-894.

Marck, Michael and Gordon, Tess and Ennis, Sean and Radon, Anita; (2019) How storytelling impacts branding for craft beer. In: Winds of Change. Australian and New Zealand Marketing Academy, NZL.

Ghaffari, Mahsa and Jafari, Aliakbar and Sandikci, Ozlem (2019) The role of mundane and subtle institutional work in market dynamics : a case of fashion clothing market. Journal of Business Research, 105. pp. 434-442. ISSN 0148-2963

Osei-Frimpong, Kofi and McLean, Graeme and Famiyeh, Samuel (2019) Social media brand engagement practices : examining the role of consumer brand knowledge, social pressure, social relatedness, and brand trust. Information Technology & People. ISSN 0959-3845

Obi, Afamefuna and Wilson, Juliette and Tonner, Andrea (2019) Strategic entrepreneurship : a new frontier for small farm competitiveness. In: Institute for Small Business and Enterpreneurship Conference (ISBE 2019), 2019-11-14 - 2019-11-15.

Gustafsson, Ulla and O'connell, Rebecca and Draper, Alizon and Tonner, Andrea (2019) What is Food? Reasearching a Topic with Many Meanings. Routledge, London. ISBN 9780429426100

Siriwardana, Sajith and Chaminda, J W Dushan and Rathnayake, Dilan T (2019) What have they heard? Pre-visit image of Sri Lanka as a tourist destination. South Asian Journal of Management, 26 (2). pp. 181-205.

Tonner, Andrea and Wilson, Juliette and Gordon, Katy and Shaw, Eleanor; Gustafsson, Ulla and O'Connell, Rebecca and Draper, Alizon and Tonner, Andrea, eds. (2019) 'We need to survive' : integrating social enterprises within community food initiatives. In: What is Food? Researching a Topic with Many Meanings. Routledge, Oxon. ISBN 9781138387690

Davies, Iain Andrew and Haugh, Helen and Chambers, Liudmila (2019) Barriers to social enterprise growth. Journal of Small Business Management, 57 (4). pp. 1616-1636. ISSN 0047-2778

McLean, Graeme and Osei-Frimpong, Kofi (2019) Hey Alexa… examine the variables influencing the use of artificial intelligent in-home voice assistants. Computers in Human Behavior, 99. pp. 28-37. ISSN 0747-5632

Bruce, Helen L. and Wilson, Hugh N. and Macdonald, Emma K. and Clarke, Beverly (2019) Resource integration, value creation and value destruction in collective consumption contexts. Journal of Business Research, 103. pp. 173-185. ISSN 0148-2963

Nazifi, Amin and Gäthke, Jana and Murdy, Samantha (2019) Monetary compensation 2.0 : investigating the efficacy of crypto compensation. In: The 7th International Conference on Serviceology (Cancelled), 2020-03-13 - 2020-03-15, Osaka Seikei University. (In Press)

Alexander, Nicholas and Doherty, Anne Marie and Cronin, James (2019) Market-mediated authenticity and the emergence of modern branding practices : Liberty of London, 1875-1900. In: Centre for the History of Retail and Distribution Conference 2019, 2019-09-10 - 2019-09-10, University of Wolverhampton.

McLean, Graeme and Osei-Frimpong, Kofi (2019) Chat to an advisor now… Examining the variables influencing the use of online live chat. Technological Forecasting and Social Change, 146. pp. 55-67. ISSN 0040-1625

Iankova, Severina and Davies, Iain and Archer-Brown, Chris and Marder, Ben and Yau, Amy (2019) A comparison of social media marketing between B2B, B2C and mixed business models. Industrial Marketing Management, 81. pp. 169-179. ISSN 0019-8501

Shirahada, Kunio and Ho, Bach Quang and Wilson, Alan (2019) Online public services usage and the elderly : assessing determinants of technology readiness in Japan and the UK. Technology in Society, 58. 101115. ISSN 0160-791X

Bryce, Derek and Čaušević, Senija (2019) Orientalism, Balkanism and Europe's Ottoman heritage. Annals of Tourism Research, 77. pp. 92-105. ISSN 0160-7383

Davies, Iain A. and Doherty, Bob (2019) Balancing a hybrid business model : the search for equilibrium at Cafédirect. Journal of Business Ethics, 157 (4). pp. 1043-1066. ISSN 0167-4544

Piacentini, Maria G. and Dunnett, Susan and Hamilton, Kathy and Banister, Emma and Gorge, Helene and Kaufman-Scarborough, Carol and Nairn, Agnes (2019) Exploring the relations in relational engagement : addressing barriers to transformative consumer research. Journal of Business Research, 100. pp. 327-338. ISSN 0148-2963

McLean, Graeme (2019) Digital Marketing Fundamentals. Digi Marketing Edu, London.

Kaminakis, Kostas and Karadinou, Kalipso and Koritos, Christos and Gounaris, Spiros (2019) Hospitality servicescape effects on customer-employee interactions : a multilevel study. Tourism Management, 72. pp. 130-144. ISSN 0261-5177

Kleim, Anke J. and Eckler, Petya and Tonner, Andrea; Chiluwa, Innocent E. and Samoilenko, Sergei A., eds. (2019) "Too good to be true" : semi-naked bodies on social media. In: Handbook of Research on Deception, Fake News, and Misinformation Online. IGI Global, Hershey, PA., pp. 65-86. ISBN 9782522585350

Zhou, Yuanyuan and Wilson, Juliette and Karampela, Maria (2019) The impact of normative beliefs and self-consciousness on making greener choices through greener preference. In: 41st Annual ISMS Marketing Science Conference, 2019-06-20 - 2019-06-22, Department of Business Studies, University of Roma Tre, Rome, Ital.

Karam, Esraa and Alexander, Matthew and Kumar, V. (2019) Customer Engagement Marketing (CEM) framework : a strategic perspective. In: 16th International Research Symposium on Advancing Service Research and Practice (2019), 2019-06-10 - 2019-06-13.

Sagmanli, Semih and Karampela, Maria and Wilson, Alan (2019) Co-creating value through IoT technologies : the influence of information-sharing processes on consumer behaviour change. In: 16th International Research Symposium on Advancing Service Research and Practice, 2019-06-10 - 2019-06-13.

Kaartemo, Valtteri and Jaakkola, Elina and Alexander, Matthew (2019) Roles of technology in actor engagement. In: 16th International Research Symposium on Advancing Service Research and Practice, 2019-06-10 - 2019-06-13.

Thanvarachorn, Archareeporn and Alexander, Matthew and Doherty, Anne Marie (2019) Inauthentic engagement : the role of self-presentation in consumer engagement behaviour. In: 16th International Research Symposium on Advancing Service Research and Practice, 2019-06-10 - 2019-06-13.

Barhorst, Jennifer B. and McLean, Graeme and Brooks, Joshua and Wilson, Alan (2019) Everyday micro-influencers and their impact on corporate brand reputation. In: 21st ICIG Symposium, 2019-06-04 - 2019-06-06, Durham Business School.

Black, Iain and Eiseman, Danielle L (2019) Climate change behaviours – segmentation study. Climate Exchange, Edinburgh.

Fehrer, Julia and Conduit, Jodie and Plewa, Carolin and Li, Loic and Jaakkola, Elina and Alexander, Matthew (2019) Actor engagement practices in market shaping. In: Naples Forum on Service, 2019-06-04 - 2019-06-07, Ischia.

McLean, Graeme and Wilson, Alan (2019) Customer engagement with augmented reality mobile apps. In: 2019 Academy of Marketing Science Annual Conference, 2019-05-29 - 2019-05-31.

Marriott, Hannah and McLean, Graeme (2019) Developing the mUTAUT model – a mobile shopping perspective. In: 2019 Academy of Marketing Science Annual Conference, 2019-05-29 - 2019-05-31.

Tsougkou, Eleni and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Abdul-Talib, Asmat Nizam and Story, Vicky M. and Boso, Nathaniel and Despoudi, Stella and Lioliou, Eleni (2019) Achieving export competitive advantage : can global orientation and export product adaptation be reconciled? In: 2019 AMA Global Marketing SIG Conference, 2019-05-20 - 2019-05-23.

McLean, Graeme and Barhorst, Jennifer B. and Shah, Esta and Mack, Rhonda (2019) Exploring the antecedents & consequences of augmented reality on brand experience – a longitudinal perspective. In: Theory+Practice in Marketing Conference, 2019-05-16 - 2019-05-18, Columbia University.

Cronin, James and Alexander, Nicholas and Doherty, Anne Marie (2019) The idealogical origins of marketplace oases. In: 10th EIASM Interpretive Consumer Research Workshop, 2019-05-09 - 2019-05-10.

Higgins, Leighanne and Hamilton, Kathy (2019) Therapeutic servicescapes and market-mediated performances of emotional suffering. Journal of Consumer Research, 45 (6). pp. 1230-1253. ISSN 1537-5277

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2019) Marketing : An Introduction. Pearson Prentice-Hall, London, London. ISBN 9781292200309

Yani-de-Soriano, Mirella and Hanel, Paul and Vazquez Carrasco, Rosario and Cambra-Fierro, Jesus and Wilson, Alan and Centeno, Edgar (2019) Investigating the role of customers' perceptions of employee effort and justice in service recovery : a cross-cultural perspective. European Journal of Marketing, 53 (4). pp. 708-732. ISSN 0309-0566

Ebin, Victor Okongo and Enwushe, Buque Kelvin (2019) Technology, innovation and national manufacturing competitiveness. European Journal of Business and Management (EJBM), 11 (4).

Alexander, Nicholas and Doherty, Anne Marie; Lam, Son K. and Giesler, Markus and Luo, Xueming, eds. (2019) Marketing innovation in time and across time : international flagship stores, brand identity, and the boundary of the firm. In: 2019 American Marketing Association Winter Conference. American Marketing Association, Chicago, Illinois. ISBN 978-0-87757-003-5

Mac an Bhaird, Ciarán and Owen, Robyn and Drakopoulou Dodd, Sarah and Wilson, Juliette and Bisignano, Angelo (2019) Small beer? peer‐to‐peer lending in the craft beer sector. Strategic Change, 28 (1). pp. 59-68. ISSN 1086-1718

2018

Jaakkola, Elina and Alexander, Matthew (2018) How does engagement affect customer journeys? In: Australia and New Zealand Marketing Academy Conference, 2018-12-03 - 2018-12-05, University of Adelaide.

Mcdougall, Natalie (2018) A natural-resource-based approach to closed-loop supply chain management : competitive environmental sustainability in the fashion sector. In: 6th International Workshop on Luxury Retail, Operations and Supply Chain Management, 2018-11-26 - 2018-11-28, Politecnino di Milano.

Wilson, Alan (2018) Marketing Research : Delivering Customer Insight. Macmillan, London. ISBN 9781352001112

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea (2018) "They were built to last" : Anti-consumption and the materiality of waste in obsolete buildings. Journal of Public Policy and Marketing, 37 (2). pp. 195-212. ISSN 0743-9156

Schellenberg, Michael and Harker, Michael and Jafari, Aliakbar (2018) International market entry mode : a systematic literature review. Journal of Strategic Marketing, 26 (7). pp. 601-627. ISSN 0965-254X

Dunnett, Susan and Hamilton, Kathleen and Piacentini, Maria; (2018) Consumer vulnerability : critical insights from stories, action research and visual culture. In: The Routledge Companion to Critical Marketing. Routledge, Abingdon, Oxon. ISBN 9781138641402

Jafari, Aliakbar; Tadajewski, Mark and Higgins, Matthew and Denegri-Knott, Janice and Varman, Rohit, eds. (2018) Religious critiques of the market. In: The Routledge Companion to Critical Marketing. Routledge, London, pp. 271-284. ISBN 9781315630526

Kelly, Stephen and Wagner, Beverly and Ramsay, John (2018) Opportunism in buyer-supplier exchange : a critical examination of the concept and its implications for theory and practice. Production Planning and Control, 29 (12). pp. 992-1009. ISSN 0953-7287

Barhorst, Jennifer and Wilson, Alan (2018) Retweeting service experiences: factors influencing receivers to proliferate brand image disruptions. In: Frontiers in Service 2018, 2018-09-06 - 2018-09-09, Texas State University.

Frimpong, Kwabena and Al-Shuridah, Obaid and Wilson, Alan and Asafo-Adjei Sarpong, Frederick (2018) Relative importance of mobile banking predictors : a cross-national study. In: Frontiers in Service 2018, 2018-09-06 - 2018-09-09, Texas State University.

Shirahada, Kunio and Wilson, Alan (2018) The role of post-retirement service jobs in the well-being of Japanese and UK elderly citizens. In: Frontiers in Service 2018, 2018-09-06 - 2018-09-09, Texas State University.

Drakopoulou Dodd, Sarah and Wilson, Juliette and Mac an Bhaird, Ciáran and Bisignano, Angelo P. (2018) Habitus emerging : the development of hybrid logics and collaborative business models in the Irish craft beer sector. International Small Business Journal, 36 (6). pp. 637-661. ISSN 0266-2426

Karampela, Maria and Tregear, Angela and Ansell, Jonathan and Dunnett, Susan (2018) When opposites attract? Exploring the existence of complementarity in self-brand congruence processes. Psychology and Marketing, 35 (8). pp. 573-585. ISSN 0742-6046

Waehning, Nadine and Karampela, Maria and Pesonen, Juho; Bell, Emma and Mangia, Gianluigi and Taylor, Scott and Toraldo, Maria Laura, eds. (2018) 'Craft' as a contested term : authenticity and meaning among British beer consumers. In: The Organization of Craft Work. CRC Press, Boca Raton. ISBN 9781138636668

Gordon, Katy and Wilson, Juliette and Tonner, Andrea and Shaw, Eleanor (2018) How can social enterprises impact health and wellbeing? International Journal of Entrepreneurial Behaviour and Research, 24 (3). pp. 697-713. ISSN 1355-2554

Oliveira, João S. and Yazdani, Nahid and Cadogan, John W. and Hodgkinson, Ian R. and Tsougkou, Eleni and Jean, Ruey-Jer "Bryan" and Story, Vicky M. and Boso, Nathaniel (2018) The empirical link between export entry mode diversity and export performance : a contingency- and institutional-based examination. Journal of Business Research, 88. pp. 505-512. ISSN 0148-2963

Stoyanova, Veselina (2018) David J. Teece's Dynamic Capabilities and Strategic Management : Organizing for Innovation and Growth. The Macat Library . Taylor and Francis (Routledge), London. ISBN 9781912453498

Tsougkou, Eleni and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Laukannen, Tommi and Yazdani, Nahid and Story, Vicky M. and Boso, Nathaniel (2018) A multi-faceted examination of the export product adaptation customer value creation relationship. In: Global Marketing Conference, 2018-07-26 - 2018-07-29, Hotel New Otani.

Hollebeek, Linda and Jaakkola, Elina and Alexander, Matthew (2018) Beyond the dyadic: customer engagement in increasingly networked environments. Journal of Service Management, 29 (3). pp. 330-332. ISSN 1757-5818

Pesonen, Juho and Waehning, Nadine and Reijonen, Helen and Karampela, Maria; (2018) Networks and relationships in SMEs - a content analysis of microbrewery relationships. In: Freedom Through Marketing. Academy of Marketing, GBR. ISBN 9781527212718

McLean, Graeme (2018) Digital Marketing Fundamentals. Digi Marketing Edu, London.

McLean, Graeme (2018) Examining the determinants and outcomes of mobile app engagement- a longitudinal perspective. Computers in Human Behaviour, 84. pp. 392-403. ISSN 0747-5632

Pérez‐Cornejo, Clara and Wilson, Alan and De Quevedo, Esther (2018) In search of the roots of corporate reputation management : be a consistent corporate social performer. In: 5th International Conference on Corporate Social Responsibility, 2018-06-27 - 2018-06-29.

Tsougkou, Eleni and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Abdul-Talib, Asmat-Nizam and Story, Vicky M. and Boso, Nathaniel and Despoudi, Stella (2018) Global orientation and export competitive advantage : a study of Malaysian firms. In: Global Innovation Knowledge Academy, 2018-06-25 - 2018-06-27, Catholic University of Valencia.

Jaakkola, Elina and Alexander, Matthew (2018) How does engagement affect customer journeys and experience? In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Jaylan Helmy Shaker Azer, J and Alexander, Matthew (2018) The impact of negatively valenced influencing behavior. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Johnstone, Jane and Alexander, Matthew and Bryce, Derek (2018) Delivering integrated and customised service experiences within a heterogeneous cultural organisation. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Karam, Esraa and Alexander, Matthew (2018) Exploring customer engagement marketing (CEM) and its impact on customer engagement behaviour (CEB) stimulation. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Liana Binti Abu, Mimi and Alexander, Matthew (2018) Transforming mundane experiences : exploring customer well-being of the commuting journey. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Nazifi, Amin and El-Manstrly, Dahlia (2018) A comprehensive classification of services failures based on intentionality and duration of failures. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Wilson, Alan and Ellison, Richard (2018) Employer branding and multiple identities in the hotel industry. In: 20th ICIG Symposium, 2018-06-06 - 2018-06-07, Gozd Martuljek.

Chryssochoidis, George and Gounaris, Spiros and Boukis, Achilleas (2018) Internal market orientation adoption : why and how it is important for new service development. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Fain, Nusa and Wagner, Beverly and Kay, Neil (2018) Driving innovation through ambidextrous service provision - long life cycle products in manufacturing contexts. Technological Forecasting and Social Change, 130. pp. 3-13. ISSN 0040-1625

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid; (2018) Examining attitudes towards M-commerce applications… What does it mean for retailers? In: Developments in Marketing Science. Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 58 . Springer, USA. (In Press)

Tonner, Andrea (2018) Consumer culture poetry : insightful data and methodological approaches. Consumption, Markets and Culture. ISSN 1025-3866

Almoraish, Ahmed and Gounaris, Spiros (2018) How does past and present customer experience explain the satisfaction with the supplier? A fuzzy set qualitative comparative approach. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Goddard, Tara Angela and Wilson, Alan and Karampela, Maria (2018) Exploring the antecedents to the online customer engagement behaviours; sharing, learning & endorsing. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Goebel, Sebastian and Gounaris, Spiros (2018) Analysing customer contact sequences of private customers during the pre- purchase phase for automobiles in Germany. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Harker, Michael and Wilson, Juliette and Murdy, Samantha and Evanschitzky, Heiner and Stringfellow, Lindsay (2018) Appraising research methods for training for marketing. In: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Karampela, Maria and Lacka, Ewelina and McLean, Graeme (2018) The role of social media presence, responsiveness, and interactivity in enhancing key relationship strength indicators within B2B contexts : the customer's perspective. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Karampela, Maria and Waehning, Nadine (2018) Too small for a too large global marketplace? An exploratory investigation into micro-firms' internationalization initiation and processes in the context of the British craft-brewing industry. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred and McLean, Graeme (2018) Examining the service engagement process in value co-creation in healthcare service delivery : a multi-level perspective. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Wilson, Juliette and Karampela, Maria (2018) The craft beer sector : challenges and potentialities. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Aiello, Gaetano and donvito, Raffaele and Vanucci, Virginia and Wagner, Beverly and Wilson, Juliette (2018) The paradox of odd-even price in fashion luxury sector : empirical evidence from an international direct observation of luxury stores. Journal of Global Fashion Marketing, 9 (3). pp. 205-222. ISSN 2325-4483

McLean, Graeme and Al-Nabhani, Khalid and Wilson, Alan (2018) Developing a mobile application customer experience model (MACE) - implications for retailers. Journal of Business Research, 85. pp. 325-336. ISSN 0148-2963

Rathnayake, Tharindu and Rathnayake, Dilan (2018) Facebook usage of Sri Lankan consumers : consumption perspective of social media. Arts and Social Sciences Journal, 9 (4). ISSN 2151-6200

Gordon, K. and Wilson, J. and Tonner, A. and Shaw, E. (2018) The role of socially driven community food projects in a networked approach to tackling food insecurity. In: British Sociological Association Annual Conference 2018, 2018-04-10 - 2018-04-12.

Azer, Jaylan and Alexander, Matthew (2018) Conceptualizing negatively-valenced influencing behavior : forms and triggers. Journal of Service Management. ISSN 1757-5818

Wagner, Beverly and Fain, Nusa (2018) Regulatory influences on innovation in the public sector : the role of regulatory regimes. Public Management Review, 20 (8). pp. 1205-1227. ISSN 1471-9037

Radomir, Lăcrămioara and Wilson, Alan; Avkiran, Necmi K. and Ringle, Christian M., eds. (2018) Corporate reputation : the importance of service quality and relationship investment. In: Partial Least Squares Structural Equation Modelling. Springer, New York, pp. 77-123. ISBN 9783319716909

Davies, Iain A. and Chambers, Liudmila (2018) Integrating hybridity and business model theory in sustainable entrepreneurship. Journal of Cleaner Production, 177. pp. 378-386. ISSN 0959-6526

WIlson, Juliette and Karampela, Maria and Danson, Mike and Dodd, Sarah (2018) Crafting Growth : Exploring the Emerging Potential & Challenges for Scotland's Craft Beer Sector. University of Strathclyde, Glasgow.

Osei-Frimpong, Kofi and McLean, Graeme (2018) Examining online social brand engagement : a social presence theory perspective. Technological Forecasting and Social Change, 128. pp. 10-21. ISSN 0040-1625

Watson, Rosina and Wilson, Hugh N. and Smart, Palie and Macdonald, Emma K. (2018) Harnessing difference : a capability-based framework for stakeholder engagement in environmental innovation. Journal of Product Innovation Management, 35 (2). pp. 254-279. ISSN 0737-6782

Murdy, Samantha and Alexander, Matthew and Bryce, Derek (2018) What pulls ancestral tourists 'home'? An analysis of ancestral tourist motivations. Tourism Management, 64. pp. 13-19. ISSN 0261-5177

Murdy, Samantha and Gibbs, Juliette and Tomazos, Konstantinos (2018) Tourist reviews of whale watching experiences : exploring TripAdvisor comments. In: CAUTHE 2018, Newcastle Business School, 2018-02-05 - 2018-02-08, Newcastle Business School.

Rural Economy and Connectivity Committee, Wilson, Juliette, ed. (2018) Scottish Government's Draft Budget 2018-19 : [Rural Economy and Connectivity Committee Comataidh Eaconomaidh Dùthchail is Cocheangailteachd]. The Scottish Parliamentary Corporate Body, Edinburgh.

Chong, Alain Yee-Loong and Lacka, Ewelina and Boying, Li and Chan, Hing Kai (2018) The role of social media in enhancing guanxi and perceived effectiveness of e-commerce institutional mechanisms effectiveness in online marketplace. Information & Management.

Alexander, Matthew J. and Jaakkola, Elina and Hollebeek, Linda D. (2018) Zooming out : actor engagement beyond the dyadic. Journal of Service Management. ISSN 1757-5818

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred (2018) Patient co-creation activities in healthcare service delivery at the micro level : The influence of online access to healthcare information. Technological Forecasting and Social Change, 126. pp. 14-27. ISSN 0040-1625

Jafari, Aliakbar; Melewar, TC and Syed Alwi, Sharifah Faridah, eds. (2018) Islam and the reputational landscape. In: Islamic Marketing and Branding. Routledge, London, pp. 50-65. ISBN 9781315590035

2017

Frimpong, Kwabena and Al-Shuridah, Obaid and Wilson, Alan and Asafo-Adjei Sarpong, Frederick (2017) Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. Journal of Financial Services Marketing, 22 (4). 187–201. ISSN 1363-0539

Lin, Chieh-Peng and He, Hongwei and Baruch, Yehuda and Ashforth, Blake E. (2017) The effect of team affective tone on team performance : the roles of team identification and team cooperation. Human Resource Management, 56 (6). pp. 931-952. ISSN 0090-4848

Nazifi, Amin and El-Manstrly, Dahlia; (2017) Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination. In: Back to the Future: Using Marketing Basics to Provide Customer Value. AMSAC 2017. Developments in Marketing Science. Springer, USA, p. 567. ISBN 978-3-319-66022-6

Marck, Michael and Ennis, Sean and Caemmerer, Barbara; Robinson, Linda and Brennan, Linda and Reid, Mike, eds. (2017) Uncovering electronic cigarette shops 'retail kinship' strategies. In: ANZMAC 2017 : Marketing for Impact. RMIT University, Melbourne, pp. 649-652.

Hamilton, Kathleen and Alexander, Matthew (2017) Spatial, temporal and social dimensions of a ‘destination-in-motion’. European Journal of Marketing, 51 (11/12). pp. 2101-2117. ISSN 0309-0566

McLean, Graeme and Osei-Frimpong, Kofi (2017) Examining satisfaction with the experience during a live chat service encounter- implications for website providers. Computers in Human Behaviour, 76. pp. 494-508. ISSN 0747-5632

Jafari, Aliakbar (2017) Book review : Muslim Fashion : Contemporary Style Cultures by Reina Lewis. [Review]

Rathnayake, Tharindu Hasantha and Rathnayake, Dilan Tharindu (2017) Social media usage of Sri Lankan consumers : compulsive consumption perspective. In: 15th Annual Academic Sessions of OUSL, 2017-11-16 - 2017-11-17.

Hewer, Paul and Gannon, Martin and Cordina, Renzo (2017) Discordant fandom and global football brands : 'let the people sing'. Journal of Consumer Culture, 17 (3). pp. 600-619. ISSN 1469-5405

Boukis, Achilleas and Gounaris, Spiros and Lings, Ian (2017) Internal market orientation determinants of employee brand enactment. Journal of Services Marketing, 31 (7). pp. 690-703. ISSN 0887-6045

Anderson, Stephanie and Tonner, Andrea and Hamilton, Kathy (2017) Death of buildings in consumer culture : natural death, architectural murder and cultural rape. Consumption, Markets and Culture, 20 (5). pp. 387-402. ISSN 1025-3866

Bryce, Derek and Murdy, Samantha and Alexander, Matthew (2017) Diaspora, authenticity and the imagined past. Annals of Tourism Research, 66. pp. 49-60. ISSN 0160-7383

Murdy, Samantha and Gibbs, Juliette and Tomazos, Konstantinos (2017) Conservation versus consumer satisfaction : an analysis of cetacean based tourism websites. In: Tackling Tourism: Local Responses Symposium, 2017-09-29 - 2017-09-30.

Osei-Frimpong, Kofi and McLean, Graeme; (2017) Examining the moderating effects of firm generated content on online social brand engagement. In: 27th Annual RESER Conference. RESER, Milan.

Murdy, Samantha and Tomazos, Konstantinos and Wilson, Juliette (2017) Communicating conservation : a content analysis of cetacean based tour operator websites. In: 7th Advances in Tourism Marketing (ATMC) Conference, 2017-09-06 - 2017-09-09.

Taheri, Babak and Jafari, Aliakbar and Okumus, Bendegul (2017) Ceremonious politeness in consuming food in VFR tourism : scale development. Service Industries Journal, 37 (15-16). 948–967. ISSN 0264-2069

Davis, Andrew (2017) It wasn't me, it was my festival me : the effect of event stimuli on attendee identity formation. Tourism Management, 61. pp. 484-500. ISSN 0261-5177

Bryce, Derek; (2017) High culture, heritage and the new 'capitals' of the Islamic world. In: Visualising the City. Singapore Institute of Technology, SGP, pp. 72-73.

Kawaf, Fatema and Tagg, Stephen (2017) The construction of online shopping experience : a repertory grid approach. Computers in Human Behaviour, 72. pp. 222-232. ISSN 0747-5632

McLean, Graeme J. (2017) Investigating the online customer experience – a B2B perspective. Marketing Intelligence and Planning, 35 (5). pp. 657-672. ISSN 0263-4503

Jafari, Aliakbar and Suerdem, Ahmet; Piela, Anna, ed. (2017) An analysis of material consumption culture in the Muslim world. In: Islam and Popular Culture. Routledge, London, pp. 61-79. ISBN 9781138681606

Alexander, Nicholas and Doherty, Anne Marie (2017) The origins of American international retailing : Tiffany of New York in London and Paris, 1837-1914. Business History Review, 91 (2). pp. 301-328. ISSN 0007-6805

Tonner, Andrea and Wilson, Juliette and Gordon, Katy and Shaw, Eleanor (2017) 'We need to survive' : Integrating social enterprises within community food initiatives. In: 5th British Sociological Association Food and Society Conference, 2017-06-06 - 2017-06-07, University of Wesminster.

Obi, Afamefuna and Tonner, Andrea and Wilson, Juliette (2017) The scramble for land : fostering the allies of food production systems. In: 5th British Sociological Association Food and Society Conference, 2017-06-06 - 2017-06-07, University of Wesminster.

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Actor engagement platforms : exploring business actor engagement in complex service systems. In: Frontiers in Service 2017, 2017-06-22 - 2017-06-25, Fordham University.

Katsaridou, Iliana and Wilson, Alan (2017) Customers' role in delivering enhanced service outcomes. In: Frontiers in Service 2017, 2017-06-22 - 2017-06-25, Fordham University.

Karampela, Maria and Waehning, Nadine (2017) Local heritage – a hindrance or a catalyst for successful internationalization initiation? Empirical evidence from micro-businesses in the British craft-brewing industry. In: Consortium for International Marketing Research, 2017-06-20 - 2017-06-23.

Black, Iain R. and Shaw, Deirdre and Trebeck, Katherine (2017) A policy agenda for changing our relationship with consumption. Journal of Cleaner Production, 154. pp. 12-15. ISSN 0959-6526

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid (2017) It’s time to chat…examining the customer experience during an online live chat service encounter. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

Obi, Afamefuna and Tonner, Andrea and Gibbs, Juliette (2017) Strategic Entrepreneurship : evidence from small family farms. In: Institute of Small Business and Entrepreneurship 15th Rural Entreprenurship Conference, 2017-06-14 - 2017-06-16, University of Newcastle.

Katsaridou, Iliana and Wilson, Alan (2017) Fuelling positive service encounters : the customer's contribution. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

Waehning, Nadine and Brighty, Keith and Karampela, Maria (2017) Exploring the relative importance of consumer motives when purchasing craft and premium beer, and the ignored role of intermediaries : a preliminary analysis with British consumers. In: Beeronomics 2017, 2017-06-12 - 2017-06-15.

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Exploring business actor engagement in service systems through engagement platforms. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

Fain, Nusa and Wagner, Beverly and Kay, Neil and Vukasinovic, Nikola; Bohemia, Erik and de Bont, Cees and Holm, Lisbeth Svengren, eds. (2017) Bespoke innovation : filling the gap between classic and user-centred open innovation. In: Conference Proceedings of the Design Management Academy 2017. Conference Proceedings of the Design Management Academy, 1 . The Design Society, CHN, pp. 147-154. ISBN 9781912294114

Alexander, Matthew and Blasco-Arcas, Lorena and Chen, Tom and Jonas, Julia and Raithel, Sascha and Sörhammar, David (2017) Facilitating, enabling and evolving : the role of actor engagement platforms in complex service settings. In: 5th Naples Forum on Services, 2017-06-06 - 2017-06-09, Grand Hotel Cocumella.

Shaw, Eleanor and Wilson, Juliette and Pret, Tobias (2017) The process of embedding a small firm in its industrial context. International Small Business Journal, 35 (3). pp. 219-243. ISSN 0266-2426

Wilson, Juliette and Arshed, Norin and Shaw, Eleanor and Pret, Tobias (2017) Expanding the domain of festival research : a review and research agenda. International Journal of Management Reviews, 19 (2). pp. 195-213. ISSN 1460-8545

MacGillavry, Kim and Wilson, Alan and Davey, Neil (2017) A framework for measuring & improving CX : white paper. Case study. mycustomer.com.

Higgins, Leighanne and Hamilton, Kathleen; Moreau, Page and Puntoni, Stefano, eds. (2017) Consuming bondieuserie : raising the profile of religious kitsch consumption. In: Advances in Consumer Research. Advances in Cosumer Research . Association for Consumer Research, Duluth, MN, pp. 474-475. ISBN 9780915552245

Johnstone, Jane and Bryce, Derek and Alexander, Matthew (2017) Organisational convergence, ancestral tourism and provision of cultural heritage. In: 2nd International Conference on Tourism and Leisure Studies, 2017-04-06 - 2017-04-07, University of British Columbia.

Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2017) Delivering the past : providing personalized ancestral tourism experiences. Journal of Travel Research, 56 (4). pp. 543-555. ISSN 0047-2875

Porteous, Holly (2017) From Barbie to the oligarch's wife : reading fantasy femininity and globalisation in post-Soviet Russian women's magazines. European Journal of Cultural Studies, 20 (2). pp. 180-198. ISSN 1367-5494

El-Jurdi, Hounaida and Batat, Wided and Jafari, Aliakbar (2017) Harnessing the power of religion : broadening sustainability research and practice in the advancement of ecology. Journal of Macromarketing, 37 (1). 7–24. ISSN 0276-1467

Wong, T. C. and Chan, Hing Kai and Lacka, Ewelina (2017) An ANN-based approach of interpreting user-generated comments from social media. Applied Soft Computing, 52. pp. 1169-1180. ISSN 1568-4946

B. Barhorst, Jennifer and Wilson, Alan; Lendgren, Lisa and Geringer, Susan, eds. (2017) Retweeting brand experiences : factors motivating receivers to proliferate brand image disruptions. In: Choosing the Right Tools for the Job. MMA Spring Conference Proceedings . Marketing Management Association, USA, pp. 5-13.

Walker, Lorna and Baines, Paul R. and Dimitriu, Radu and Macdonald, Emma K. (2017) Antecedents of retweeting in a (political) marketing context. Psychology and Marketing, 34 (3). pp. 275-293. ISSN 0742-6046

Murdy, Samantha and Gibbs, Juliette and Tomazos, Konstantinos (2017) Modelling collaborative consumption : theory of planned behaviour, commitment, and trust. In: CAUTHE 2017, 2017-02-07 - 2017-02-10, New Zealand.

Wilson, Alan and Bush, Lauran, eds. (2017) From Classroom to Boardroom : Inspirational Studies from Hospitality's Emerging Leaders. EP Business in Hospitality, London. ISBN 9780995703308

Black, Iain and Veloutsou, Cleopatra (2017) Working consumers : co-creation of brand identity, consumer identity and brand community identity. Journal of Business Research, 70. pp. 416-429. ISSN 0148-2963

Windler, Katharina and Jüttner, Uta and Michel, Stefan and Maklan, Stan and Macdonald, Emma K. (2017) Identifying the right solution customers : a managerial methodology. Industrial Marketing Management, 60. pp. 173-186. ISSN 0019-8501

Chan, Hing Kai and Lacka, Ewelina and Yee, Rachel W.Y. and Lim, Ming K. (2017) The role of social media data in operations and production management. International Journal of Production Research, 55 (17). pp. 5027-5036. ISSN 0020-7543

2016

Huang, Lu and Wagner, Beverly and Fain, Nusa (2016) Open innovation adoption from strategy to practice : implications from organizational ambidexterity and dynamic capabilities. In: 3rd Annual World Open Innovation Conference, 2016-12-15 - 2016-12-16, ESADE.

Tonner, Andrea and Hamilton, Kathy and Hewer, Paul; (2016) Stepping into strangers' homes : exploring the consumption phenomenon of home exchange. In: Consumer Culture Theory. Research in Consumer Behavior, 18 . Emerald Publishing Limited, Bingley, pp. 29-46. ISBN 978-1-78635-496-9

Oloruntoba, Richard and Farid Hossain, Gazi and Wagner, Beverly (2016) Theory in humanitarian operations research. Annals of Operations Research, 247 (2). pp. 1-18. ISSN 0254-5330

Marck, M. and Ennis, S. and Caemmerer, B.; Fortin, David and Ozanne, Lucie K., eds. (2016) "My favourite beers to brew, Piña-Colada and Blonde-Voyage" : meet the Scottish micro-craft brewers. In: ANZMAC 2016. Australian and New Zealand Marketing Academy, NZL, pp. 944-950. ISBN 9780473376604

Lacka, Ewelina; Chan, Hing Kai and Subramanian, Nachiappan and Abdulrahman, Muhammad Dan-Asabe, eds. (2016) Swift guanxi data analysis and its application to e-commerce retail strategies improvement. In: Supply Chain Management in the Big Data Era. IGI Global, Hershey, PA., pp. 199-217. ISBN 9781522509561

Wilson, Alan (2016) Book review: How brands grow : part two, by Jenni Romaniuk and Byron Sharp. [Review]

Punjaisri, Khanyapuss and Wilson, Alan; Balmer, J.M.T. and Powell, S.M. and Kernstock, J. and Brexendorf, T., eds. (2016) The role of internal branding in the delivery of employee brand promise. In: Advances in Corporate Branding. Palgrave Macmillan Ltd., London, pp. 91-108. ISBN 9781352000078

Kleim, A. and Eckler, P. and Tonner, A. (2016) Mediatizing the naked truth - a re-conceptualisation of the ideal beach body in contemporary media. In: 6th European Communication Conference, 2016-11-09 - 2016-11-12.

Mirabito, Ann M. and Otnes, Cele C. and Crosby, Elizabeth and Wooten, David B. and Machin, Jane E. and Pullig, Chris and Adkins, Natalie Ross and Dunnett, Susan and Hamilton, Kathy and Thomas, Kevin D. and Yeh, Marie A. and Davis, Cassandra and Gollnhofer, Johanna F. and Grover, Aditi and Matias, Jess and Mitchell, Natalie A. and Ndichu, Edna G. and Sayarh, Nada and Velagaleti, Sunaina (2016) The stigma turbine : a theoretical framework for conceptualizing and contextualizing marketplace stigma. Journal of Public Policy and Marketing, 35 (2). pp. 170-184. ISSN 0743-9156

Black, Iain and Shaw, Deirdre (2016) Changing the narrative in our relationship with consumption. Families, Relationships and Societies, 5 (3). pp. 463-466. ISSN 2046-7443

Trebeck, Katherine and Black, Iain and Shaw, Deirdre (2016) Changing the narrative : measuring progress by measuring what matters to families. Families, Relationships and Societies, 5 (3). pp. 467-472. ISSN 2046-7443

Gounaris, Spiros and Chatzipanagiotou, Kalliopi and Boukis, Achilleas and Perks, Helen (2016) Unfolding the recipes for conflict resolution during the new service development effort. Journal of Business Research, 69 (10). 4042–4055. ISSN 0148-2963

McLean, Graeme and Wilson, Alan and Al Nabhani, Khalid Talib Sulaiman; (2016) The customer experience…Is there an app for that? A conceptual understanding of the customer experience with m-commerce mobile applications. In: 26th RESER Conference 2016. RESER, ITA. ISBN 9791220013840

Stankovic, Tajana and Tonner, Andrea and Wilson, Alan (2016) "I know what I like" : Parallel tastes in fine art consumption. Advances in Consumer Research, 44. pp. 343-347. ISSN 0098-9258

Stankovic, Tajana and Tonner, Andrea and Wilson, Alan (2016) "I know what I like" : parallel tastes in fine art consumption. In: Association for Consumer Research Conference 2016, 2016-10-27 - 2016-10-30, Maritim Hotel.

Bryce, Derek and Čaušević, Senija (2016) Domesticating fears and fantasies of 'the East' : integrating the Ottoman legacy within European heritage. Journal of Marketing Management, 32 (15-16). pp. 1419-1440. ISSN 0267-257X

Murdy, Samantha and Alexander, Matthew and Bryce, Derek (2016) Role conflict and changing heritage practice : ancestral tourism in Scotland. Journal of Marketing Management, 32 (15-16). pp. 1494-1512. ISSN 0267-257X

Champniss, Guy and Wilson, Hugh N. and Macdonald, Emma K. and Dimitriu, Radu (2016) No I won't, but yes we will : driving sustainability-related donations through social identity effects. Technological Forecasting and Social Change, 111. pp. 317-326. ISSN 0040-1625

Hynes, Niki and Wilson, Juliette (2016) I do it, but don't tell anyone! Personal values, personal and social norms : Can social media play a role in changing pro-environmental behaviours? Technological Forecasting and Social Change, 111. pp. 349-359. ISSN 0040-1625

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea (2016) Social labour : exploring work in consumption. Marketing Theory, 16 (3). pp. 383-400. ISSN 1470-5931

Alexander, Matthew and Hamilton, Kathy (2016) Recapturing place identification through community heritage marketing. European Journal of Marketing, 50 (7/8). pp. 1118-1136. ISSN 0309-0566

Davis, Andrew (2016) Experiential places or places of experience? Place identity and place attachment as mechanisms for creating festival environment. Tourism Management, 55. pp. 49-61. ISSN 0261-5177

Pyper, Keith Lawrie and Gounaris, Spiros; (2016) Global branding in a B2B setting : investigating international brand management as driver of export performance. In: 2016 Summer AMA Conference Proceedings. American Marketing Association, USA.

Stewart, Christina and Davis, Andrew M. (2016) Online branding of the offline experience: The importance of corporate branding for experiential events. In: 49th Academy of Marketing Conference (AM2016), 2016-07-04 - 2016-07-07.

Caemmerer, Barbara and Brock, Christian and Evanschitzky, Heiner and Alexander, Matthew (2016) Public service satisfaction, citizen trust and participation. In: World Marketing Congress, 2016-07-19 - 2016-07-23, IESEG School of Management.

Davies, Iain Andrew and Gutsche, Sabrina (2016) Consumer motivations for mainstream "ethical" consumption. European Journal of Marketing, 50 (7-8). pp. 1326-1347. ISSN 0309-0566

Stankovic, Tajana and Wilson, Alan and Tonner, Andrea (2016) The customer journey for the purchase of visual art and the impact of eWOM information. In: Academy of Marketing Annual Conference 2016, 2016-07-04 - 2016-07-07, Northumbria University.

Black, Iain R. and Areni, Charles S. (2016) Anticipatory savoring and consumption : just thinking about that first bite of chocolate fills you up faster. Psychology and Marketing, 33 (7). pp. 516-524. ISSN 0742-6046

McLean, Graeme and Wilson, Alan (2016) Evolving the online customer experience ... is there a role for online customer support? Computers in Human Behaviour, 60. pp. 602-610. ISSN 0747-5632

Lacka, Ewelina and Wong, T. C. and He, Hongwei (2016) Balancing service productivity by the means of digital technologies. In: 23rd EurOMA, 2016-06-17 - 2016-06-22, Norway.

Bach, Ho Q. and Shirahada, Kunio and Wilson, Alan (2016) Online public services access and the elderly : assessing determinants of behaviour in the UK and Japan. In: American Marketing Association Servsig Conference, 2016-06-17 - 2016-06-19, Maastricht University.

Rihova, Ivana and Alexander, Matthew (2016) Resource asymmetry in service encounters : coping strategies and outcomes for front-line employees. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.

Boukis, Achilles and Gounaris, Spiros (2016) Internal market orientation, the management of NSD multifunctional teams and implications for NSD project success. In: 23rd Innovation and Product Development Management Conference, 2016-06-12 - 2016-06-14, University of Strathclyde.

Mcdougall, Natalie and Wagner, Beverly and MacBryde, Jillian (2016) A dynamic NRBV framework for innovative sustainable operations. In: 23rd Innovation and Product Development Management Conference, 2016-06-12 - 2016-06-14, University of Strathclyde.

McDougall, Natalie and Wagner, Beverly and MacBryde, Jillian; Setchi, Rossi and Howlett, Robert J. and Liu, Ying and Theobald, Peter, eds. (2016) Exploring dynamic natural-resource-based capabilities for sustainable agri-food chains. In: Sustainable Design and Manufacturing 2016. Smart Innovation, Systems and Technologies . Springer Science and Business Media Deutschland GmbH, GRC, pp. 455-465. ISBN 9783319320960

Boukis, Achilles and Chatzipanagioti, Kalliopi and Gounaris, Spiros and Kostopoulos, Giannis (2016) Applying a fuzzy set qualitative comparative analysis for conflict resolution during new service development. In: Academy of Marketing Science 44th Annual Conference, 2016-05-18.

Fain, N. and Žavb, R. and Vukašinović, N.; Culley, Stephen J. and Lindemann, Udo and McAloone, Tim and Weber, Christian and Marjanović, Dorian, eds. (2016) The influence of product complexity on team performance within NPD. In: Proceedings of the DESIGN 2016 14th International Design Conference. Proceedings of the International Design Conference, 4 . The Design Society, HRV, pp. 2069-2080.

Grant, D. A. and Russell, G. and Wagner, B. and Fain, N.; Culley, Stephen J. and Lindemann, Udo and McAloone, Tim and Weber, Christian and Marjanović, Dorian, eds. (2016) Optimizing the process of product development by collaborating & thinking visually-co-creation within Howden. In: Proceedings of the DESIGN 2016 14th International Design Conference. Proceedings of the International Design Conference, 4 . The Design Society, HRV, pp. 2017-2026.

Macdonald, Emma K. and Kleinaltenkamp, Michael and Wilson, Hugh N. (2016) How business customers judge solutions : solution quality and value in use. Journal of Marketing, 80 (3). pp. 96-120. ISSN 0022-2429

Lacka, Ewelina and Chong, Alain (2016) Usability perspective on social media sites' adoption in the B2B context. Industrial Marketing Management, 54. 80–91. ISSN 0019-8501

Gounaris, Spiros; Baker, Michael J. and Hart, Susan, eds. (2016) Sales Management. In: The Marketing Book. Routledge, Abingdon, Oxon, pp. 362-393. ISBN 9780415703765

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2016) Using computer-generated design aids to facilitate alternative concept embodiments. International Journal of Engineering Education, 32 (2A). pp. 762-771. ISSN 0949-149X

He, Hongwei and Harris, LLoyd C. and Wang, Weiyue and Haider, Kamran (2016) Brand identity and online self-customisation usefulness perception. Journal of Marketing Management. ISSN 0267-257X

Baker, Michael and Hart, Susan, eds. (2016) The Marketing Book. Routledge, London. ISBN 978-0-415-70376-5

Stankovic, Tajana and Wilson, Alan and Tonner, Andrea (2016) The democratisation of expertise. In: British Sociological Association Conference 2016, 2016-04-06 - 2016-04-08, Aston University.

Bryce, Derek and Causevic, Senija (2016) Positioning the past through national, religious and postcolonial identities : India, diversity and the myth of the Taj Mahal. In: The International Sociological Association’s Research Committee on International Tourism, 2016-04-06 - 2016-04-09. (Unpublished)

Hewer, Paul; Cappellini, Benedetta and Marshall, David and Elizabeth Parsons, eds. (2016) Fraught contexts and mediated culinary practices : ontological practices and politics. In: The Practice of the Meal. Routledge Interpretive Marketing Research . Routledge, Abingdon, Oxford, pp. 123-133. ISBN 9781138817685

Bryce, Derek; Turner, Bryan S., ed. (2016) Edward Said. In: New Blackwell Companion to Social Theory. Blackwell Companions to Sociology . Wiley-Blackwell, pp. 1-4. ISBN 978-1-119-25074-6

Chan, Hing Kai and Wang, Xiaojun and Lacka, Ewelina and Zhang, Min (2016) A mixed-method approach to extracting the value of social media data. Production and Operations Management, 25 (3). pp. 568-583. ISSN 1059-1478

Svennson, G. and Høgevold, Nils M. and Petzer, Danie and Padin, Carmen and Ferro, Carlos and Klopper, HB and Sosa Varela, Juan Carlos and Wagner, Beverly (2016) Framing stakeholder considerations and business sustainability efforts : a construct, its dimensions and items. Journal of Business and Industrial Marketing, 31 (2). pp. 287-300. ISSN 0885-8624

Bui, Hong T. M. and Baruch, Yehuda and Chau, Vinh S. and He, Hongwei (2016) Team learning : the missing construct from a cross-cultural examination of higher education. Asia Pacific Journal of Management, 33 (1). pp. 29-51. ISSN 0217-4561

Jafari, Aliakbar and Sandikci, Özlem (2016) The ontological pitfalls of Islamic exceptionalism : a re-inquiry on El-Bassiouny’s (2014, 2015) conceptualization of "Islamic marketing". Journal of Business Research, 69 (3). pp. 1175-1181. ISSN 0148-2963

Lundblad, Louise and Davies, Iain A. (2016) The values and motivations behind sustainable fashion consumption. Journal of Consumer Behaviour, 15 (2). pp. 149-162. ISSN 1472-0817

Wilson, Alan and Zeithaml, Valerie and Bitner, Mary Jo and Gremler, Dwayne (2016) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077169312

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred (2016) An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level. In: 2016 Winter AMA Conference, 2016-02-26 - 2016-02-28.

Karampela, Maria and Waehning, Nadine (2016) Exploring the UK micro-brewing industry : factors facilitating and hindering micro-firms’ growth and internationalisation efforts. In: 2016 Academy of Marketing Science 19th World Marketing Congress, 2016-07-19 - 2016-07-23. (In Press)

Dunnett, Susan and Hamilton, Kathy and Piacentini, Maria (2016) Consumer vulnerability : introduction to the special issue. Journal of Marketing Management, 32 (3-4). pp. 207-210. ISSN 0267-257X

Murdy, Samantha and Alexander, Matthew (2016) Who owns it? When communities brand destinations. In: CAUTHE 26th Annual Conferece, 2016-02-08 - 2016-02-11.

Higgins, Leighanne and Hamilton, Kathy (2016) Mini-miracles : transformations of self from consumption of the Lourdes pilgrimage. Journal of Business Research, 69 (1). pp. 25-32. ISSN 0148-2963

Jafari, Aliakbar and Sandikci, Ozlem (2016) Islam, Marketing and Consumption : Critical Perspectives on the Intersections. Routledge Studies in Critical Marketing . Routledge, Oxon. ISBN 9780415746946

Saatçioğlu, Bige and Sandikci, Özlem and Jafari, Aliakbar; Jafari, Aliakbar and Sandikci, Özlem, eds. (2016) Poverty and socioeconomic injustice in Muslim geographies. In: Islam, Marketing and Consumption. Critical Marketing Series . Routledge, London. ISBN 9780415746946

Tonner, Andrea (2016) Liminal mothers' negotiation of conflicting service consumption. Journal of Marketing Management, 32 (1-2). pp. 100-120. ISSN 0267-257X

Blut, Markus and Evanschitzky, Heiner and Backhaus, Christof and Rudd, John and Marck, Michael (2016) Securing business-to-business relationships : the impact of switching costs. Industrial Marketing Management, 52. pp. 82-90. ISSN 0019-8501

Fain, Nusa and Wagner, Beverly and Vukasinovic, Nikola (2016) A project-based approach to learning : comparative study of two disciplines. Design and Technology Education: An International Journal, 21 (1). pp. 51-60. ISSN 1360-1431

He, Hongwei and Zhu, Weichun and Gouran, Dennis and Kolo, Olivia (2016) Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment. European Journal of Marketing, 50 (1/2). pp. 236-259. ISSN 0309-0566

Hamilton, Kathy and Dunnett, Susan and Piacentini, Maria, eds. (2016) Consumer vulnerability : conditions, contexts and characteristics. Routledge Studies in Critical Marketing . Routledge. ISBN 978-0-415-85858-8 (In Press)

Alexander, Matthew and Wunderlich, Nancy (2016) When engagement leads to intensity : an exploratory study on the nature of cocreation intensity. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.

Sosa-Varela, Juan Carlos and Svensson, Göran and Padin, Carmen and Høgevold, Nils and Wagner, Beverly and Ferro, Carlos and Petzer, Daniel and Klopper, H.B.; Groza, Mark D. and Ragland, Charles B., eds. (2016) Norwegian best practice of sustainable business models. In: Marketing Challenges in a Turbulent Business Environment. Developments in Marketing Science . Springer, PER, pp. 7-8. ISBN 9783319194288

Svensson, Göran and Sosa-Varela, Juan Carlos and Høgevold, Nils and Padin, Carmen and Ferro, Carlos and Wagner, Beverly and Petzer, Daniel and Klopper, H. B.; Obal, Michael W. and Krey, Nina and Bushardt, Christian, eds. (2016) Practices of business sustainability : models and cases. In: Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era. Springer, USA, pp. 19-21. ISBN 9783319118154

2015

Alexander, Matthew and Jaakkola, Elina; Brodie, Roderick and Hollebeek, Linda and Conduit, Jodie, eds. (2015) Customer engagement and value co-creation. In: Customer Engagement. Routledge Taylor & Francis Group, Abingdon, pp. 3-20. ISBN 9781138847385

Alexander, Matthew and Hamilton, Kathy (2015) A 'placeful' station? The community role in place making and improving hedonic value at local railway stations. Transportation Research Part A: Policy and Practice, 82. pp. 65-77. ISSN 0965-8564

Jafari, Aliakbar and Sandikci, Özlem (2015) 'Islamic' consumers, markets, and marketing : a critique of El-Bassiouny's (2014) "The one-billion-plus marginalization". Journal of Business Research, 68 (12). pp. 2676-2682. ISSN 0148-2963

Marck, Michael and Ennis, Sean and Casey, Bruce; Sinha, Ashish and Cadeaux, Jack and Bucic, Tania, eds. (2015) Investigating the retailing strategies of vape-shops in the UK. In: ANZMAC Conference Proceedings 2015. ANZMAC, Sydney.

Karampela, Maria and Tregear, Angela (2015) An Investigation of Patterns of Self-Brand Personality Alignment. PhD thesis, University of Edinburgh.

Zhu, Weichun and He, Hongwei and Treviño, Linda K. and Chao, Melody M. and Wang, Weiyue (2015) Ethical leadership and follower voice and performance : the role of follower identifications and entity morality beliefs. Leadership Quarterly, 26 (5). 702–718. ISSN 1048-9843

Krishna, Rajesh and He, Hongwei (2015) Managing team innovation in the research and development (R&D) organization : critical determinants of team effectiveness. Therapeutic Innovation & Regulatory Science, 49 (6). pp. 877-885. ISSN 2164-9200

Wilson, Alan (2015) The value of social media marketing in the hospitality sector. In: Marketing from Information to Decision, 2015-11-06 - 2015-11-07, Universitatea Babes Bolyai.

Brownlie, Douglas and Hewer, Paul; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Articulating consumers through practices of vernacular creativity. In: New Directions in Consumer Research. SAGE Publications Ltd, pp. 211-231. ISBN 9781473911536

Hamilton, Kathleen and Hewer, Paul; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Tribal mattering spaces : social networking sites celebrity affiliations and tribal innovations. In: New Directions in Consumer Research Volume IV. SAGE Library in Marketing . SAGE Publications Ltd, London, pp. 325-346. ISBN 9781473911536

Hamilton, Kathleen and Hewer, Paul and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : Spaces. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xiv. ISBN 9781473911536

Hewer, Paul and Brownlie, Douglas; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. In: New Directions in Consumer Research Volume IV. SAGE Library in Marketing . SAGE Publications Ltd, London, pp. 347-362. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathleen and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : practices. In: New Directions in Consumer Research. SAGE Publications Ltd, London, xvii-xxvi. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathleen and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : sharing. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xv. ISBN 9781473911536

Jafari, Aliakbar and Hamilton, Kathleen and Hewer, Paul; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : politics. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xvi. ISBN 9781473911536

He, Hongwei and Wang, Weiyue and Zhu, Weichun and Harris, LLoyd (2015) Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation. European Journal of Marketing, 49 (11/12). ISSN 0309-0566

Al Nabhani, Khalid and Wilson, Alan (2015) Factors influencing consumer retention of mobile apps : a conceptual perspective on the high-street retails. In: Reser Conference, 2015-09-10 - 2015-09-12, Eigtveds Pakhus.

Lacka, Ewelina and Chan, Hing Kai and Chong, Alain; (2015) Adoption of social media sites by B2B companies in China. In: BAM2015 Conference Proceedings 2015. British Academy of Management, GBR.

McLean, Graeme and Wilson, Alan; (2015) Evolving the online customer experience - Is there a role for online customer support? In: 25th Annual RESER Conference "Innovative Services in the 21st Century" Proceedings. RESER, DNK. ISBN 9788773499214

Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar (2015) New Directions in Consumer Research. SAGE Publications Ltd, London. ISBN 9781473911536

Jafari, Aliakbar and Goulding, Christina; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. In: New Directions in Consumer Research. SAGE Publications Ltd, London, pp. 259-289. ISBN 9781473911536

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Cultural consumption, interactive sociality and the museum. In: New Directions in Consumer Research. SAGE Publications Ltd, London, pp. 129-154. ISBN 9781473911536

Jafari, Aliakbar; Hamilton, Kathy and Dunnett, Susan and Piacentini, Maria, eds. (2015) Towards an understanding of religion-related vulnerability in consumer society. In: Vulnerable Consumers. Routledge Studies in Critical Marketing . Routledge, Oxon, pp. 173-184. ISBN 9780415858588

Høgevold, Nils M. and Svensson, Göran and Klopper, H. B. and Wagner, Beverly and Valera, Juan Carlos Sosa and Padin, Carmen and Ferro, Carlos and Petzer, Daniel (2015) A triple bottom line construct and reasons for implementing sustainable business practices in companies and their business networks. Corporate Governance, 15 (4). pp. 427-443. ISSN 1472-0701

Butler, Clare and Doherty, Anne Marie and Finnear, Jocelyn and Hill, Stephen (2015) Alone in the back-office : the isolation of those who care to support public services. Work, Employment and Society, 29 (4). pp. 624-640. ISSN 0950-0170

Harker, Michael and Brennan, Ross and Kotler, Philip and Armstrong, Gary (2015) Marketing : An Introduction. Pearson Prentice-Hall, London, Harlow. (In Press)

Gounaris, Spiros and Siampos, Anastasios; (2015) Market and entrepreneurial orientation's effect on organisational performance through marketing capabilities. In: Academy of Marketing (AM) 2015 Conference Proceedings. Academy of Marketing, IRL.

Pyper, Keith Lawrie and Gounaris, Spiros and Doherty, Anne Marie; (2015) Export to expand : a conceptual examination of branding as a deterministic parameter in export performance. In: Academy of Marketing (AM) 2015 Conference Proceedings. Academy of Marketing, IRL.

Logan, Ashleigh (2015) Netnography : observing and interacting with celebrity in the digital world. Celebrity Studies, 6 (3). pp. 378-381. ISSN 1939-2397

Wilson, Juliette and Tonner, Andrea (2015) Discongruity of stakeholder experiences at famers’ markets. In: Critical Management Studies 2015 conference, 2015-07-07 - 2015-07-10.

Zhu, Weichun and He, Hongwei and Law, Kenneth S. and Farh, Jiing Lih (2015) Editorial : taking an indigenous approach to study organizational behavior in China. Journal of Organizational Behavior, 36 (5). 613 – 620. ISSN 0894-3796

Osei-Frimpong, Kofi and Wilson, Alan and Owusu-Frimpong, Nana (2015) Service experiences and dyadic value cocreation in healthcare service delivery : a CIT approach. Journal of Service Theory and Practice, 25 (4). pp. 443-462. ISSN 2055-6225

Osei-Frimpong, Kofi and Wilson, Alan (2015) Value perceptions in value co-creation in healthcare service delivery at the micro level : implications for theory and practice. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

McLean, Graeme and Wilson, Alan (2015) An investigation into the online customer experience. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

McLean, Graeme and Wilson, Alan (2015) An investigation on the online customer experience – the role of social interaction. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Harker, Michael and Hynes, Niki and Caemmerer, Barbara (2015) Management education by the French Grandes Ecoles de Commerce. Academy of Management Learning and Education. ISSN 1537-260X (In Press)

Alexander, Matthew and Murdy, Samantha and Bryce, Derek (2015) Cocreating history : a new perspective on the old problem of role conflict and stress. In: Naples Forum on Service 2015, 2015-06-09 - 2015-06-12.

Baxendale, Shane and Macdonald, Emma K. and Wilson, Hugh N. (2015) The impact of different touchpoints on brand consideration. Journal of Retailing, 91 (2). pp. 235-253. ISSN 0022-4359

Radomir, Lǎcrǎmioara and Plǎiaș, Ioan and Wilson, Alan (2015) Bank service and relationship quality as drivers of consumers' attitudinal loyalty. Romanian Journal of Marketing, 2015 (2). pp. 80-92.

Brammer, Stephen and He, Hongwei and Mellahi, Kamel (2015) Corporate social responsibility, employee organizational identification, and creative effort : the moderating impact of corporate ability. Group and Organization Management, 40 (3). pp. 323-352. ISSN 1059-6011

Healy, Thomas G. and Wilson, Alan (2015) Social media marketing in the hospitality industry : is it worth the effort? In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Jafari, Aliakbar and Visconti, Luca (2015) New directions in researching ethnicity in marketing and consumer behaviour : a wellbeing agenda. Marketing Theory, 15 (2). 265–270. ISSN 1470-5931

Jafari, Aliakbar and Özhan Dedeoğlu, Ayla and Regany, Fatima and Üstündağli, Elif and Batat, Wided (2015) Rethinking religion in the context of ethnicity and wellbeing. Marketing Theory, 15 (2). 287–295. ISSN 1470-5931

Katsaridou, Iliana and Wilson, Alan (2015) Customers' behavioural contribution to the service encounter. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Koritos, Christos and Karadinou, Kalypso and Gounaris, Spiros; (2015) Quo Vadis servicescapes research? : A critical review and empirical investigation of an integrative conceptualisation. In: Quo Vadis Servicescapes Research? European Marketing Academy, BEL.

McLean, Graeme (2015) The online customer experience – establishing the role of online social interaction : the case of searching for business support services. In: 4th International Conference in Marketing, 2015-05-12.

Jafari, Aliakbar and Sandikci, Ozlem; Sezgin, Yusuf Enes and Bulut, Firdevs, eds. (2015) Sosyal adalet, tüketici refahı ve sürdürülebilir piyasa geliştirimi. In: İslam Iktidai ve Piyasa. İGİAD & Türkiye İktisadi Girişim ve İş Ahlâkı Derneği, Istanbul, pp. 59-76. ISBN 978-975-6303-22-1

Said, Emanuel and Macdonald, Emma K. and Wilson, Hugh N. and Marcos, Javier (2015) How organisations generate and use customer insight. Journal of Marketing Management, 31 (9-10). pp. 1158-1179. ISSN 0267-257X

Lam, Wing and Harker, Michael J. (2015) Marketing and entrepreneurship : an integrated view from the entrepreneur's perspective. International Small Business Journal, 33 (3). pp. 321-348. ISSN 0266-2426

Baker, Michael (2015) Social business, business as if people mattered : variations on a theme by Schumacher (1973). Sustainability, 7 (6). pp. 6478-6496. ISSN 2071-1050

Tonner, Andrea and Wilson, Juliette (2015) Farm retailing : motivations and practice. International Journal of Entrepreneurship and Innovation, 16 (2). pp. 111-121. ISSN 1465-7503

Tonner, Andrea (2015) Consumer poetry : insightful data and methodological approaches. In: 8th Workshop on Interpretive Consumer Research, 2015-04-15 - 2015-04-17, Edinburgh University.

Tonner, Andrea and Wilson, Juliette (2015) The Farmer gets a wife : hidden labour in farming households. In: British Sociological Association Annual Conference 2014, 2015-04-15 - 2015-04-17, Glasgow Caledonia University.

Bryce, Derek and Causevic, Senija (2015) Selling heritage in the post-Ottoman Balkans : in, but not of Europe. In: Unsettling Colonial Modernity: Islamicate contexts in focus, 2015-04-24 - 2015-04-25, University of Alberta.

Razmdoost, Kamran and Dimitriu, Radu and Macdonald, Emma K. (2015) The effect of overconfidence and underconfidence on consumer value. Psychology and Marketing, 32 (4). pp. 392-407. ISSN 0742-6046

Dunnett, Susan and Hamilton, Kathy (2015) In pursuit of happiness. In: Interpretive Consumer Research workshop, 2015-04-15 - 2015-04-17.

Mcdougall, Natalie (2015) A natural-resource-based perspective of SSCM in the Scottish food sector. In: 24th Annual IPSERA conference, 2015-03-29 - 2015-04-01.

Brownlie, Douglas and Hewer, Paul and Kerrigan, Finola (2015) Celebrity, convergence and transformation. Journal of Marketing Management, 31 (5-6). pp. 453-460. ISSN 0267-257X

Tzempelikos, Nektarios and Gounaris, Spiros (2015) Linking key account management practices to performance outcomes. Industrial Marketing Management, 45. pp. 22-34. ISSN 0019-8501

Bryce, Derek and Curran, Ross and O'Gorman, Kevin and Taheri, Babak (2015) Visitors' engagement and authenticity : Japanese heritage consumption. Tourism Management, 46. pp. 571-581. ISSN 0261-5177

Svensson, Göran and Wagner, Beverly (2015) Implementing and managing economic, social and environmental efforts of business sustainability : propositions for measurement and structural models. Management of Environmental Quality, 26 (2). pp. 195-213. ISSN 1477-7835

Murdy, Samantha and Alexander, Matthew and Bryce, Derek; Wilson, E and Witsel, M, eds. (2015) Evaluating the ancestral tourism market. In: CAUTHE 2015. Gold Coast, QLD: School of Business and Tourism, Southern Cross University, AUS, pp. 634-637. ISBN 9780987050762

Čok, Vanja and Fain, Nuša and Vukašinovic, Nikola and Žavbi, Roman (2015) Multicultural issues of product development education in virtual teams. International Journal of Engineering Education, 31 (3). pp. 863-873. ISSN 0949-149X

Marchant, Caroline and Karampela, Maria and Marshall, David (2015) Maggie's Monster Bike & Hike Event : Marketing Planning in the Charity/Not-For-Profit Sector. Case study. The Case Centre, Cranfield University, Wharley End.

Brownlie, Douglas and Hewer, Paul and Kerrigan, Finola (2015) Celebrity, convergence & transformation. Journal of Marketing Management. ISSN 0267-257X (In Press)

Doherty, Anne Marie and Alexander, Nicholas (2015) Liberty in Paris : international retailing, 1889-1932. Business History, 57 (4). pp. 485-511. ISSN 0007-6791

Giannakis, Damianos and Harker, Michael J and Baum, Tom (2015) Human resource management, services and relationship marketing : the potential for cross-fertilisation. Journal of Strategic Marketing. ISSN 0965-254X

Jafari, Aliakbar (2015) Book reviews : Religions as Brands : New Perspectives on the Marketization of Religion and Spirituality. [Review]

Lacka, Ewelina (2015) Social media data in technology acceptance research. In: The 9th International Conference on Operations and Supply Chain Management, 2015-07-12 - 2015-07-15, China.

Murdy, Samantha and Alexander, Matthew (2015) Community destination branding : potential and paradox. In: World Marketing Congress, 2015-07-14 - 2015-10-18.

Wilson, Alan (2015) Online Panel Research : A Data Quality Perspective. [Review]

2014

Hewer, Paul; Ekström, Karin M., ed. (2014) Thinking waste sociologically. In: Waste Management and Sustainable Consumption. Routledge, pp. 52-63. ISBN 978-1-138-79725-3

Chan, H. K. and Lacka, E. and Yee, R. W. Y. and Lim, M. K. (2014) A case study on mining social media data. In: IEEM 2014, 2014-12-09 - 2014-12-12, Sunway Resort Hotel & Spa.

Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2014) Connecting with the past : meeting the needs of ancestral tourists in Scotland. In: Heritage Tourism and Hospitality International Conference - HTHIC2014, 2014-11-06 - 2014-11-09, Boğaziçi University.

Gounaris, Spiros and Tzempelikos, Nektarios (2014) Relational key account management : building a competitive advantage through structural reformations and relationship management skills. Industrial Marketing Management, 43 (7). pp. 1110-1123. ISSN 0019-8501

Davies, Iain and Ryals, Lynette J. (2014) The effectiveness of key account management practices. Industrial Marketing Management, 43 (7). pp. 1182-1194. ISSN 0019-8501

Visconti, Luca M. and Jafari, Aliakbar and Batat, Wided and Broeckerhoff, Aurelie and Özhan Dedeoglu, Ayla and Demangeot, Catherine and Kipnis, Eva and Lindridge, Andrew and Peñaloza, Lisa and Pullig, Chris and Regany, Fatima and Ustundagli, Elif and Weinberger, Michelle F. (2014) Consumer ethnicity three decades after : a TCR agenda. Journal of Marketing Management, 30 (17-18). pp. 1882-1922. ISSN 0267-257X

Karampela, Maria and Tregear, Angela and Ansell, Jake (2014) When opposites attract : incorporating trait complementarity into the measurement of self-brand personality alignment. In: Association for Consumer Research Conference (ACR 2014), 2014-10-23 - 2014-10-26.

Karampela, Maria and Tregear, Angela and Ansell, Jake (2014) When opposites attract: incorporating trait complementarity into the measurement of self-brand personality alignment. Advances in Consumer Research, 42. pp. 539-540. ISSN 0098-9258

Kerrigan, Finola and Hewer, Paul and Brownlie, Douglas; Cooper, Cary L., ed. (2014) Celebrity endorsement. In: Wiley Encyclopedia of Management. Wiley/Blackwell, Chichester, West Sussex. ISBN 9781119972518

Doherty, Anne Marie and Chen, Xiaomin and Alexander, Nicholas (2014) The franchise relationship in China : agency and institutional theory perspectives. European Journal of Marketing, 48 (9/10). pp. 1664-1689. ISSN 0309-0566

MacGillavry, Kim and Wilson, Alan (2014) Delivering loyalty via customer experience management at DHL Freight. Global Business and Organizational Excellence, 33 (6). pp. 6-20. ISSN 1932-2054

Bryce, Derek and Carnegie, Elizabeth (2014) Orientalism redeployed : art as cultural self-critique and self-representation. In: 7th International Conference on the Inclusive Museum, 2014-08-11 - 2014-08-14, Autry Centre for the American West.

He, Hongwei and Baruch, Yehuda and Lin, Chieh-Peng (2014) Modeling team knowledge sharing and team flexibility : the role of within-team competition. Human Relations, 67 (8). pp. 947-978. ISSN 0018-7267

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Harker, Michael and Dennis, June (2014) When is a dissertation not a dissertation? In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Harker, Michael and Vos, Lynn (2014) Undergraduate marketing education in the UK. In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Davis, Andrew and Martin, Andrew (2014) Festival place or place of festival? The role of place identity and attachment in the festival environment. In: 2014 Annual conference of the Academy of Marketing, 2014-07-07 - 2014-07-10.

He, Hongwei and Zhu, W and Zheng, X (2014) Procedural justice and employee engagement : roles of organizational identification and moral identity centrality. Journal of Business Ethics, 122 (4). pp. 681-695. ISSN 0167-4544

Jafari, Aliakbar (2014) Editorial : towards an enhancement of knowledge generation in marketing by contributions from non-western contexts. Iranian Journal of Management Studies, 7 (2). pp. 189-202. ISSN 2008-7055

Karampela, Maria and Tregear, Angela (2014) The alignment of self and brand personality traits : an exploratory analysis. In: Academy of Marketing Annual Conference 2014, 2014-07-07 - 2014-07-10, Bournemouth University.

Lacka, Ewelina and Stevens, Lorna and Henderson, Eileen and Tzanidis, Theofilos (2014) Using social media in an educational context to enhance brand loyalty : an exploratory case study. In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Piacentini, Maria and Dunnett, Susan and Hamilton, Kathy; Bradshaw, Alan and Laamanen, Mikko and Reppel, Alex, eds. (2014) Patient, client, user, consumer? Issues involved with approaching vulnerability with consumer-focused terminology. In: Macromarketing and the Crisis of the Social Imagination. Proceedings of the Annual Macromarketing Conference . Macromarketing Society, GBR, p. 108.

Tonner, Andrea (2014) "Sift in grains of happiness, to fill up times of woe" - exploring consumer authored poetry sites for food and family insight. In: 4th BSA Food Study Group Conference, Food & Society 2014, 2014-06-30, British Library. (In Press)

Tonner, Andrea (2014) The situational vulnerability of new mothers. In: 39th Annual Macromarketing Conference, 2014-07-02 - 2015-07-05.

Høgevold, N and Svensson, G and Wagner, Beverly and Petzer, D and Klopper, HB and Sosa, J. C and Padin, C and Ferro, C (2014) Sustainable business models : corporate reasons, economic effects, social boundaries, environmental actions and organizational challenges in sustainable business practices. Baltic Journal of Management, 9 (3). pp. 357-380.

Tonner, Andrea and Wilson, Juliette (2014) "For all people's good intentions it doesn't help the farmers standing here selling" : motivations and outcomes associated with farmers' participation in farmers' markets. In: 4th BSA Food Study Group Conference, Food & Society 2014, 2014-06-30, British Library. (Unpublished)

Wilson, Juliette and Arshed, Norin and Shaw, Eleanor (2014) Festival literature : the role of the entrepreneur. In: International Council of Small Business World Conference, 2011-06-15 - 2011-06-17. (Unpublished)

MacKinven, Stuart and MacBryde, Jillian and Wagner, Beverly (2014) Sensing opportunities : is there a need for a managed search process in open innovation? In: 21st EurOMA Conference, 2014-06-22 - 2014-06-25.

Katsaridou, Iliana and Wilson, Alan (2014) Customers' behavioural contribution to the service encounter. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Osei-Frimpong, Kofi and Wilson, Alan (2014) Patient experience and co-creation of value in healthcare service delivery. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Wilson, Alan (2014) Adopting a strategic approach to customer experience management. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Alexander, Matthew and Hamilton, Kathy (2014) Who is Working for Who? Exploitation, Empowerment and Cocreation. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Wagner, Beverly and Svensson, Goran (2014) A framework to navigate sustainability in business networks : the transformative business sustainability (TBS) model. European Business Review, 26 (4). pp. 340-367. ISSN 0955-534X

MacKinven, Stuart and MacBryde, Jillian and Wagner, Beverly (2014) Open innovation management through strategic implementation. In: The R&D Management Conference 2014, 2014-06-03 - 2014-06-06.

Chatzipanagioti, Kalliopi and Gounaris, Spiros and Pantouvakis, Angelos (2014) Adopting a relationship marketing approach in retailing services context in order to explain consumers' intention to re-purchase PLBs : a Fuzzy Set Qualitative Comparative Analysis approach. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Gounaris, Spiros and Tzempelikos, Nektarios and Macdermott, Michael (2014) Implementing Key Account Management : key dimensions and outcomes. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Karantinou, Kalipso and Kaminakis, Kostas and Gounaris, Spiros (2014) A multilevel investigation into the impact of servicescapes on the service encounter. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Pantouvakis, Angelos and Gounaris, Spiros and Chatzipanagioti, Kalliopi (2014) Exploring effects of personal values on consumer evaluation of service quality : an empirical study. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06. (In Press)

Petzer, D and Svensson, G and Høgevold, N and Padin, C and Klopper, HB and Ferro, C and Sosa, J. C and Wagner, Beverly (2014) Developing a comprehensive business sustainability index based upon the triple bottom line (TBL) approach. In: EMAC Conference, 2014-06-03 - 2014-06-06.

Svensson, G and Høgevold, N and Petzer, D and Padin, C and Sosa, J. C and Klopper, HB and Ferro, C and Wagner, Beverly (2014) A business sustainability index : findings and framework. In: International Conference on Business and Management, 2014-06-17 - 2014-06-19.

Taheri, Babak and Jafari, Aliakbar and O'Gorman, Kevin D. (2014) Keeping your audience : presenting a visitor engagement scale. Tourism Management, 42. 321–329. ISSN 0261-5177

Tagg, Stephen and Shephard, Mark Peter and Quinlan, Stephen (2014) Scottish independence social media analyses : some R tm analyses. In: Social Media Analysis : Methods and Ethics, 2014-04-25 - 2014-04-25, University of Glasgow.

Hamilton, Kathy and Wagner, Beverly A. (2014) Commercialised nostalgia : staging consumer experiences in small businesses. European Journal of Marketing, 48 (5/6). pp. 813-832. ISSN 0309-0566

Jafari, Aliakbar and Maclaran, Pauline (2014) Escaping into the world of make-up routines in Iran. The Sociological Review, 62 (2). pp. 359-382. ISSN 0038-0261

Gong, Taeshik and Choi, Jin Nam and Murdy, Samantha (2014) Customer value creation really works? The mediating role of customer self-determination and role stress. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

Karadinou, Kalypso and Gounaris, Spiros and Koritos, Christos and Kaminakis, Kostas (2014) An investigation of the effects of the service environment on employee-customer interactions. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

He, Hongwei and Pham, Quoc Hung and Baruch, Yehuda and Zhu, Weichun (2014) Perceived organizational support and organizational identification : joint moderating effects of employee exchange ideology and employee investment. International Journal of Human Resource Management, 25 (20). 2772–2795. ISSN 0958-5192

Jafari, Aliakbar and Sandikci, Ozlem (2014) Consumers’ rights, justice, and sustainable development of markets. In: 2nd Islamic Economics Workshop: Islamic Economy and Market, 2014-04-05 - 2014-04-06, Istanbul Sehir University. (Unpublished)

Rosli, Ainurul and Rossi, Federica and Yip, Nick K. T. and Lacka, Ewelina (2014) The many dimensions of university-industry knowledge transfer impact : the case study of knowledge transfer partnerships in the United Kingdom. In: 2014 University-Industry Interaction Conference, 2014-04-23 - 2014-04-25, CosmoCaixa Science Museum.

He, Hongwei and Harris, Lloyd (2014) Moral disengagement of hotel guest negative WOM : moral identity centrality, moral awareness, and anger. Annals of Tourism Research, 45. 132–151. ISSN 0160-7383

Fain, Nusa and Wagner, Beverly (2014) R&D-marketing integration in innovation - does culture matter? European Business Review, 26 (2). pp. 169-187. ISSN 0955-534X

Kanchanapibul, Maturos and Lacka, Ewelina and Wang, Xiaojun and Chan, Hing Kai (2014) An empirical investigation of green purchase behaviour among the young generation. Journal of Cleaner Production, 66. pp. 528-536. ISSN 0959-6526

Sosa, J. C and Svensson, G and Padin, C and Ferro, C and Høgevold, N and Wagner, Beverly and Petzer, D and Klopper, HB (2014) Business sustainability index : an international project for measure sustainable business practices. In: Quest for Global Competitiveness, 2014-03-13 - 2014-03-14.

Alexander, Matthew and Hamilton, Kathy (2014) Preserving the past, present and future : consumer involvement in community heritage marketing. In: 2014 AMA Winter Marketing Educators' Conference, 2014-02-20 - 2014-02-23, Florida.

Giannakis, Damianos and Harker, Michael J. (2014) Strategic alignment between relationship marketing and human resource management in financial services organizations. Journal of Strategic Marketing, 22 (5). pp. 396-419. ISSN 0965-254X

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2014) Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism. Journal of Service Research, 17 (1). pp. 102-116. ISSN 1094-6705

Lacka, Ewelina and Chan, H. and Yip, N. (2014) Facilitating e-commerce operations improvement : guidance for reducing the effect of cultural indicators on consumers attitudes towards e-commerce acceptance. In: The Eighteenth International Working Seminar on Production Economics, 2014-02-24 - 2014-02-28.

Hamilton, Kathy and Edwards, Sarah and Hammill, Faye and Wagner, Beverly and Wilson, Juliette (2014) Nostalgia in the twenty-first century. Consumption, Markets and Culture, 17 (2). pp. 101-104. ISSN 1025-3866

Aiello, Gaetano and Donvito, Raffaele and Grazzini, Laura and Godey, Bruno and Pederzoli, Danielle and Wagner, Beverly and Wilson, Juliette and Halliburton, Chris (2014) International retailing of 'made in Italy' products : the results of an observational research in French, Russian and UK markets. In: 13th International Marketing Trends Conference, 2014-01-23 - 2014-01-25.

Alexander, Matthew J. and Beveridge, Euan and MacLaren, Andrew C. and O'Gorman, Kevin D. (2014) "Responsible drinkers create all the atmosphere of a mortuary" : policy implementation of responsible drinking in Scotland. International Journal of Contemporary Hospitality Management, 26 (1). pp. 18-34. ISSN 0959-6119

Edwards, Sarah (2014) Nostalgia in the Twenty-First Century. Taylor & Francis Publishers.

Edwards, Sarah and Wilson, Juliette (2014) Do we do the past differently now? An interview with David Lowenthal. Consumption, Markets and Culture, 17 (2). pp. 105-119. ISSN 1025-3866

Wagner, Beverly and Wilson, Juliette and Vescovi, Tiziano (2014) Exploring the relationship between luxury brand personality, store personality and consumer personality. In: 13th International Marketing Trends Conference, 2014-01-23 - 2014-01-25. (Unpublished)

Lacka, Ewelina and Chan, Hing Kai and Yip, Nick K. T., eds. (2014) E-commerce Platform Acceptance : Suppliers, Retailers and Consumers. Springer. ISBN 9783319061214

Alexander, Matthew (2014) Book review : Ethics in Qualitative Research (2nd Ed) Edited by TIna Miller, Maxine Birch, Melanie Mauther and Julie Jessop. [Review]

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea; Cotte, June and Wood, Stacy, eds. (2014) "I regularly weigh up just getting rid of Facebook" : exploring restriction as a form of anti-consumption. In: Advances in Consumer Research. Association for Consumer Research, Duluth, Minnesota, pp. 235-239.

Boukis, Achilleas and Gounaris, Spiros (2014) Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28 (1). 10 - 21. ISSN 0887-6045

Chan, Hing Kai and Lacka, Ewelina (2014) Extracting social media data for analysing operations management performance. In: British Academy of Management Special Interest Group Workshop on Social Media Perspective in Business and Government, 2014-03-31, Queen Mary University of London.

Doherty, Anne Marie (2014) 2013 Academy of Marketing annual conference special issue : marketing relevance. Journal of Marketing Management, 30 (9/10). pp. 829-831. ISSN 0267-257X

Duffy, Katherine and Hewer, Paul (2014) The vintagescape as embodied and practiced space. Advances in Consumer Research, 41. ISSN 0098-9258

Fain, Nusa and Wagner, Beverly and Lemke, Fred; (2014) Exploring collaboration in new product development. In: Proceedings from the The 19th DMI. Design Management Institute, GBR.

Fain, Nusa and Wagner, Beverly and Liu, Yeyi; (2014) Developing NPD best practice through KTP industry-academia partnerships - a case study of howden. In: Proceedings of the DESIGN 2014 13th International Design Conference. The Design Society, HRV.

Harker, Michael (2014) Undergraduate Marketing Education in the UK : Final Report. Academy of Marketing. (In Press)

Harrison, Tina Suzanne and Onyia, Okey Peter and Tagg, Stephen K. (2014) Towards a universal model of internet banking adoption : initial conceptualization. International Journal of Bank Marketing, 32 (7). pp. 647-687. ISSN 0265-2323

Hewer, Paul and Tadajewski, Mark (2014) Pushing the boundaries, sketching the future. Journal of Marketing Management, 30 (11-12). pp. 183-185. ISSN 0267-257X

Higgins, Leighanne and Hamilton, Kathy (2014) Faith, hope and love : doing family through consuming pilgrimage. Journal of Marketing Management. ISSN 0267-257X (In Press)

Jafari, Aliakbar (2014) Consumer Culture and the Media : Magazines in the Public Eye [by Mehita Iqani]. [Review]

Jafari, Aliakbar (2014) Handbook of Islamic Marketing [Edited by Ozlem Sandikci and Gillian Rice]. [Review]

Jafari, Aliakbar (2014) Islamic Branding and Marketing : Creating a Global Islamic Business [by Paul Temporal]. [Review]

Jafari, Aliakbar (2014) Muslim Societies in the Age of Mass Consumption : Politics, Culture and Identity between the Local and the Global [Edited by Johanna Pink]. [Review]

Jafari, Aliakbar (2014) Reflections on young Iranians' ethnocentric behaviours : evidence from consumer culture. Journal of Socio-Cultural Change, 1 (1). pp. 128-152.

Jafari, Aliakbar (2014) Religion in Consumer Society: Brands, Consumer and Markets, edited by Francois Gauthier and Tuomas Martikainen. [Review]

Jafari, Aliakbar and Suerdem, Ahmet; Tadajewski, Mark and Cluley, Robert, eds. (2014) An analysis of material consumption culture in the Muslim world. In: International Perspectives of Marketing Theory. SAGE Publications Ltd, London, pp. 135-158. ISBN 9781446273609

Jafari, Aliakbar and Taheri, Babak (2014) Nostalgia, reflexivity, and the narratives of self : reflections on Devine's 'removing the rough edges?'. Consumption, Markets and Culture, 17 (2). pp. 215-230.

Kostopoulos, Giannis and Gounaris, Spiros and Rizomyliotis, Ioannis (2014) How to reduce the negative impact of customer non-compliance : an empirical study. Journal of Strategic Marketing, 22 (6). pp. 513-529. ISSN 0965-254X

Lacka, Ewelina; (2014) Culture dependent benefits of e-commerce : a consumer perspective. In: E-commerce Platform Acceptance. Springer, pp. 151-168. ISBN 9783319061214

Rossi, Federica and Rosli, Ainurul and Yip, Nick K. T. and Lacka, Ewelina (2014) Assessing the impact of university-industry collaborations : a multi-dimensional approach. Hélice, 3 (8).

Shephard, Mark Peter and Quinlan, Stephen and Tagg, Stephen and Paterson, Lindsay; Mycock, Andrew and Tonge, Jonathan, eds. (2014) Engaging the brain as well as the heart : political literacy and social media platforms. In: Beyond the Youth Citizenship Commission. Political Studies Association, London, pp. 37-41. ISBN 9780956966148

Tadajewski, Mark and Hamilton, Kathy (2014) Waste, art, and social change : transformative consumer research outside of the academy? Journal of Macromarketing, 34 (1). pp. 80-86. ISSN 0276-1467

Vukasinovic, Nikola and Fain, Nusa; Dorian, Marjanovic and Mario, Storga and Neven, Pavkovic and Nenad, Bojcetic, eds. (2014) A decade of project based design education - is there a future? In: Proceedings of the DESIGN 2014 13th International Design Conference. The Design Society, Castle Cary, pp. 1441-1450.

Wilson, Alan (2014) Book review : Ethnography and Virtual Worlds: A Handbook of Method, by Tom Boellstorff, Bonnie Nardi, Celia Pearce and T.L. Taylor. [Review]

Wilson, Alan (2014) Book review : Michael Fisher, Martin Abbott and Kalle Lyytinen – The power of customer misbehaviour: drive growth and innovation by learning from your customers. [Review]

Wilson, Juliette and Martin, Alexander; (2014) An analysis of the presence and effectiveness of entrepreneurial marketing in SMEs operating within the premium alcoholic drinks industry. In: Institute for Small Business and Entrepreneurship. UNSPECIFIED, GBR.

2013

Jafari, Aliakbar (2013) Book Review: 'Marketing without advertising: brand preference and consumer choice in Cuba' by Emilio Morales and Joseph L. Scarpaci. [Review]

Sandikci, Ozlem and Jafari, Aliakbar (2013) Islamic encounters in consumption and marketing. Marketing Theory, 13 (4). pp. 411-420. ISSN 1470-5931

Shephard, Mark Peter and Quinlan, Stephen and Tagg, Stephen and Paterson, Lindsay; (2013) Dealing with information from social media. In: Understanding Research on Social Attitudes Regarding the Scottish Independence Referendum 2014. Applied Quantitative Methods Network.

Jafari, Aliakbar; Varey, Richard R. and Prison, Michael, eds. (2013) Can society nurture humanistic marketing? In: Humanistic Marketing. Humanism in Business . Palgrave Macmillan Ltd., London, pp. 113-125. ISBN 9781137353283

Demangeot, Catherine and Ashill, Nicolas and Allison, Gareth (2013) Doing research in the Middle East : opportunities and challenges. In: MAG Scholar Global Business, Marketing and Tourism Conference 2013, 2013-11-11 - 2013-11-12. (Unpublished)

Lacka, Ewelina and Chan, Hing Kai and Yip, Nick K. T. (2013) Does change of cultural environment change attitudes towards e-commerce? New research model investigating the effect of culture on e-commerce acceptance. In: International Conference on e-Business and e-Commerce Management (ICBCM 2013), 2013-11-18 - 2013-11-19.

Wilson, Juliette and Arshed, Norin and Shaw, Eleanor (2013) The hidden entrepreneur in festival research : a literature review. In: 36th Institute for Small Business and Entrepreneurship Conference 2013, 2013-11-11 - 2013-11-13.

Sarmiento-Mirwaldt, Katja and Roman-Kamphaus, Urszula (2013) Cross-border cooperation in Central Europe : a comparison of culture and policy effectiveness in the Polish–German and Polish–Slovak border regions. Europe-Asia Studies, 65 (8). pp. 1621-1641. ISSN 0966-8136

Duffy, Katherine and Hewer, Paul (2013) Vintagescape as Embodied and Practiced Space. In: ACR 2013: Making a Difference. The 40th Annual North American Association of Consumer Research Conference, 2012-10-03 - 2012-10-06.

Jafari, Aliakbar; Tadajewski, Mark and Cluley, Robert, eds. (2013) Islamic marketing : insights from a critical perspective. In: New Directions in Critical Marketing Studies. SAGE Publications Ltd, pp. 155-168. ISBN 9781446273265

Barić, Ana and Jelovac, Dejan and Fain, Nuša (2013) Barriers in multicultural business communication : an empirical study of Slovenia and Bosnia and Herzegovina. IIASS : Innovative Issues and Approaches in Social Sciences, 6 (3). pp. 18-37. ISSN 1855-0541

Wilson, Alan (2013) Escalating customer experience to the strategic level. In: Customer Experience Leadership form, 2013-09-25.

Yi, Youjae and Gong, Taeshik (2013) Customer value co-creation behavior : scale development and validation. Journal of Business Research, 66 (9). pp. 1279-1284. ISSN 0148-2963

Glass, Lisa and Hamilton, Kathy and Trebeck, Katherine; O'Donohoe, Stephanie and Hogg, Margaret and Maclaran, Pauline and Martens, Lydia and Stevens, Lorna, eds. (2013) Mothering, poverty and consumption. In: Motherhoods, Markets and Consumption. Routledge interpretive marketing research . Routledge, Abingdon. ISBN 9780415516495

Karampela, Maria and Tregear, Angela and Ansell, Jake and Dunnett, Susan (2013) Investigating brand personality perceptions and preferences : the influence of higher-order goals. In: International Research Conference in Marketing: "Reflecting on the Past, Celebrating the Present and Shaping the Future in Marketing Research", 2013-09-19 - 2013-09-20, University of Edinburgh Business School, Scotland. (Unpublished)

Lacka, Ewelina and Chan, Hing Kai (2013) Using social media data for operations management research : an example of product development. In: 2013 International Conference on Education and Social Sciences (ICEASS), 2013-09-13 - 2013-09-15, Quality Hotel Singapore.

Lacka, Ewelina and Chan, Hing Kai and Yip, Nick K. T. (2013) A cross cultural model of e-commerce acceptance. In: 27th Annual British Academy of Management Conference (BAM2013), 2013-09-10 - 2013-09-12, University of Liverpool Management School.

Ney, Jillian and Tonner, Andrea (2013) Quantifying social media engagement : valuable consumer insights for business decision making. In: BAM 2013, 2013-09-10 - 2013-09-12.

Piacentini, Maria and Hamilton, Kathy (2013) Consumption lives at the bottom of the pyramid. Marketing Theory, 13 (3). pp. 397-400. ISSN 1470-5931

Demangeot, Catherine (2013) Online communities as sources of emergent knowledge for climate-smartness. In: Climate Smart Entrepreneurship Research Symposium, 2013-08-24 - 2013-08-24. (Unpublished)

van Hoek, Remko and Wagner, Beverly (2013) Supply chain management (SCM) : current education provision and practitioner future needs. Supply Chain Management: An International Journal, 18 (4). ISSN 1359-8546

Davies, Iain and Ryals, Lynette J. (2013) Attitudes and behaviours of key account managers : are they really any different to senior sales professionals? Industrial Marketing Management, 42 (6). pp. 919-931. ISSN 0019-8501

Frimpon, Michael and Frimpong, Kwabena and Wilson, Alan (2013) Enhancing service delivery via ERP : a developing economy perspective. In: Service Management and Science Forum, 2013-08-04 - 2013-08-06.

Shaw, Eleanor and Gordon, Jillian and Harvey, Charles and MacLean, Mairi (2013) Exploring contemporary entrepreneurial philanthropy. International Small Business Journal, 31 (5). pp. 580-599. ISSN 0266-2426

Wilson, Alan and Osei-Frimpong, Kofi (2013) Conceptualizing value co-creation in health care delivery : the focal dyad perspective. In: Service Management and Science Forum, 2013-08-04 - 2013-08-06.

Harker, Michael and Caemmerer, Barbara and Hynes, Niki (2013) French Marketing Education. In: UNSPECIFIED.

Brownlie, Douglas and Hewer, Paul and Stewart, Rachel (2013) Keeping fashionable company : ASOS and the collective logic of online spaces. In: Academy of Marketing Conference 2013, 2013-06-04 - 2013-06-07.

Jafari, Aliakbar and Taheri, Babak and Hamilton, Kathy (2013) Towards understanding of arts as social mobiliser. In: Academy of Marketing Conference 2013 - Marketing Relevance, 2013-07-08 - 2013-07-11.

Karampela, Maria and Tregear, Angela (2013) Investigating brand personality perceptions and preferences : the influence of values. In: Academy of Marketing Annual Conference 2013, 2013-07-08 - 2013-07-11.

Hamilton, Kathy and Alexander, Matthew (2013) Caring about the community : exploring place transformation through adopt a station. In: European Conference for the Association for Consumer Research, 2013-07-04 - 2013-07-07.

Gounaris, Spiros and Boukis, Achilles (2013) The role of employee job satisfaction in strengthening customer repurchase intentions. Journal of Services Marketing, 27 (4). pp. 322-333. ISSN 0887-6045

Gong, Taeshik and Choi, Jin Nam and Wilson, Alan (2013) Value co-creation characteristics and creativity-oriented customer citizenship behavior. In: 2013 Frontiers in Service Conference, 2013-07-04 - 2013-07-07.

Hamilton, Kathy and Alexander, Matthew (2013) Organic community tourism : a cocreated approach. Annals of Tourism Research, 42. 169–190. ISSN 0160-7383

Jafari, Aliakbar and Dunnett, Susan and Hamilton, Kathy and Downey, Hilary (2013) Exploring researcher vulnerability : contexts, complications and conceptualisation. Journal of Marketing Management, 29 (9-10). pp. 1182-1200. ISSN 0267-257X

Lacka, Ewelina and Wang, Xiaojun and Chan, Hing Kai (2013) The effect of non-native culture on consumers' attitudes towards online shopping. In: 12th International Conference on Business Innovation & Technology Management, 2013-07-01 - 2013-07-03, University of Derby.

Thomas, Robert and Doherty, Anne Marie; (2013) "There's a real value in people telling you what's what" : An exploration of female high self-monitoring and herd behaviour. In: Marketing Relevance. UNSPECIFIED, GBR. ISBN 978-1-909838-00-0

Tonner, Andrea (2013) Extraordinary restaurants as sites of friendship. In: BSA: Food, Drink and Hospitality: Space, Materiality, Practice, 2013-07-14 - 2013-07-14.

MacKinven, Stuart and MacBryde, Jillian and Wagner, Beverly (2013) A framework for measuring open innovation maturity levels. In: 20th EurOMA Conference 2013, 2013-06-07 - 2013-06-12. (Unpublished)

Kostopoulos, Giannis and Gounaris, Spiros and Rizomyliotis, Ioannis (2013) Organizational practices reducing the negative impact of customer non-compliance : an empirical study. In: 42nd EMAC Annual Conference 2013, 2013-06-04.

Hewer, Paul and Brownlie, Douglas and Kerrigan, Finola (2013) 'The exploding plastic inevitable' : ‘Branding being’, brand Warhol and the factory years. Scandinavian Journal of Management, 29 (2). pp. 184-193. ISSN 0956-5221

Demangeot, Catherine (2013) Towards multicultural adaptiveness. In: Transformative Consumer Research conference 2013, 2013-05-24 - 2013-10-25. (Unpublished)

Demangeot, Catherine and Adkins, Natalie Ross and Mueller, Rene Dentiste and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Mandiberg, James M. and Roy, Abhijit and Johnson, Guillaume and Kipnis, Eva and Pullig, Chris and Broderick, Amanda J. and Zuñiga, Miguel (2013) Towards intercultural competency in multicultural marketplaces. Journal of Public Policy and Marketing, 32. pp. 156-164. ISSN 0743-9156

Fain, Nusa and Kline, Miro (2013) The dynamics of multicultural NPD teams in virtual environments. International Journal of Technology and Design Education, 23 (2). pp. 273-288. ISSN 0957-7572

Andzulis, James and Baron, Steve and Daly, Aidan and Dann, Susan and Daunt, Kate L and Edvardsson, Bo and Ehret, Michael and Enquist, Bo and Farquhar, Jillian Dawes and Greer, Dominique A and Grönroos, Christian and Gummerus, Johanna and Halliday, Sue Vaux and Lefebvre, R Craig and Liljander, Veronica and Lusch, Robert and Martin, Charles and Massiah, Carolyn and McColl-Kennedy, Janet and Mele, Cristina and Neale, Larry and Nicholls, Richard and Ogbonna, Emmanuel and Ordanini, Andrea and Palmer, Adrian and Patricio, Lia and Rapp, Adam and Reynoso, Javier and Rosenbaum, Mark S. and de Ruyter, Ko and Schillewaert, Niels and Sebhatu, Samuel Petros and Shirahada, Kunio and Simpson, Merlin and Tombs, Alastair and Tuzovic, Sven and Vargo, Stephen L and von Wangenheim, Florian and Wilson, Alan and Wirtz, Jochen and Worthington, Steve and Yu, Ting; Fisk, Raymond P and Russell-Bennett, Rebekah and Harris, LLoyd C, eds. (2013) Global perspectives on service. In: Serving Customers. Tilde University Press, Australia. ISBN 978-0-7346-1099-7

Lacka, Ewelina (2013) The effect of acculturation process on consumers in their acceptance of e-commerce platform. In: British Academy of Management e-Business & e-Government SIG, 2013-04-04 - 2013-04-05, University of Newcastle.

Nassiri, N. and Powell, N. and Moore, D. and Demangeot, Catherine (2013) Facial expressions and trust in 3D virtual environments. In: 8th International Conference on Information Processing and Management, 2013-04-01 - 2013-04-03.

Rogerson, Robert and Sadler, Sue and Karagiannidou, Eleni and Duncan, Sallyanne and Ruthven, Ian and Tagg, Stephen and McDiarmid, Alisdair; Maj, Anna, ed. (2013) Anti-social e-tribes : e-gangs, cybercultures and control in online communities. In: Cyberculture Now. Critical Issues (1). Inter-Disciplinary Press, CZE, pp. 55-67. ISBN 9781848881785

Cambra-Fierro, Jesus and Wilson, Alan and Redondo, Yolanda Polo and Mur, Ana Fuster and Lopez-Perez, Maria Eugenia (2013) When do firms implement corporate social responsibility? A study of the Spanish construction and real-estate sector. Journal of Management and Organization, 19 (2). pp. 150-166. ISSN 1833-3672

Hewer, Paul and Brownlie, Douglas (2013) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. Journal of Consumer Culture, 13 (1). pp. 46-63.

Wilson, Alan (2013) Engaging patients and their families to improve services. In: Patient Safety Congress 2013, 2013-05-21 - 2013-05-22.

Gounaris, Spiros and Tzempelikos, Nektarios (2013) Key account management orientation and its implications : a conceptual and empirical examination. Journal of Business-to-Business Marketing, 20 (1). pp. 33-50. ISSN 1547-0628

Hassan, Louise and Hamilton, Kathy (2013) A research agenda for smoking in private shared places using place attachment theory. In: 2012 AMA Winter Marketing Educators' Conference, 2012-02-17 - 2012-02-19.

He, Hong-Wei and Brown, Andrew (2013) Organizational identity and identification : state of the art and future directions. Group and Organization Management, 38 (1). pp. 3-35. ISSN 1059-6011

Doherty, Bob and Davies, Iain A. and Tranchell, Sophi (2013) Where now for fair trade? Business History, 55 (2). pp. 161-189. ISSN 0007-6791

Li, Y. and He, Hong-Wei (2013) Evaluation of international brand alliances : Brand order and consumer ethnocentrism. Journal of Business Research, 66 (1). pp. 89-97. ISSN 0148-2963

Wang, W. and He, Hong-Wei and Li, Y. (2013) Animosity and willingness to buy foreign products : moderating factors in decision-making of Chinese consumers. Asia Pacific Business Review, 19 (1). pp. 32-52. ISSN 1360-2381

Brownlie, Douglas and Hewer, Paul and Tadajewski, Mark (2013) Expanding Disciplinary Space : On the Potential of Critical Marketing. Key Issues in Marketing Management . Routledge, Oxford. ISBN 9780415816151

Carpenter, Jason and Moore, Marguerite and Alexander, Nicholas and Doherty, Anne Marie (2013) Consumer demographics, ethnocentrism, cultural values and acculturation to the global consumer culture : a retail perspective. Journal of Marketing Management, 29 (3/4 sp). pp. 271-291. ISSN 0267-257X

Centeno, Edgar and Hart, Susan and Dinnie, Keith (2013) The five phases of SME brand building. Journal of Brand Management, 20 (6). pp. 445-457. ISSN 1350-231X

Das, Sudipta and Hewer, Paul; (2013) Politics & modernity : an illustration of consumption & cultural amnesia within transforming economies. In: Advances in Consumer Research. American Marketing Association, USA.

Duffy, Katherine and Hewer, Paul and Wilson, Juliette; (2013) 'Granny would be proud' : on the labours of doing vintage, practices and emergent socialities. In: Advances in Consumer Research. Association for Consumer Research, Duluth, MN, pp. 519-525. ISBN 9780915552702

Frimpong, Kwabena and Wilson, Alan (2013) Relative importance of satisfaction dimensions on service performance - a developing country context. Journal of Service Management, 24 (4). ISSN 1757-5818

He, Hong-Wei and Balmer, John (2013) A grounded theory of the corporate identity and corporate strategy dynamic : a corporate marketing perspective. European Journal of Marketing, 47 (3/4). pp. 401-430. ISSN 0309-0566

Jafari, Aliakbar (2013) Book Review: 'The principles of Islamic marketing' by Baker Ahmad Alserhan. [Review]

Jafari, Aliakbar (2013) Book Review: ‘Proper Islamic Consumption: Shopping among the Malays in Modern Malaysia’ by Johan Fischer. [Review]

Jafari, Aliakbar and Goulding, Christina (2013) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. Consumption, Markets and Culture, 16 (1). pp. 65-90. ISSN 1025-3866

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk (2013) Cultural consumption, interactive sociality and the museum. Journal of Marketing Management, n/a (n/a). n/a. ISSN 0267-257X

Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine (2013) Consumer multiculturation : consequences of multi-cultural identification for brand knowledge. Consumption, Markets and Culture. ISSN 1025-3866 (In Press)

Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine and Adkins, Natalie Ross and Ferguson, Nakeisha S. and Henderson, Geraldine Rosa and Johnson, Guillaume and Mandiberg, James M. and Mueller, Rene Dentiste and Pullig, Chris and Roy, Abhijit and Zuñiga, Miguel (2013) Branding beyond prejudice : cultural branding and consumer well-being in multicultural marketplaces. Journal of Business Research, 66 (8). pp. 1186-1194. ISSN 0148-2963

Lemke, Fred and Petersen, Henry (2013) Teaching reputational risk management in the supply chain. Supply Chain Management: An International Journal, 18 (4). ISSN 1359-8546

Logan, Ashleigh and Hamilton, Kathy and Hewer, Paul (2013) Re-fashioning Kate : the making of a celebrity princess brand. In: Association for Consumer Research Conference 2013, 2013-10-03 - 2013-10-05. (In Press)

Logan, Ashleigh and Hamilton, Kathy and Hewer, Paul (2013) Re-fashioning Kate : the making of a celebrity princess brand. Advances in Consumer Research, 41. pp. 378-383. ISSN 0098-9258

Luzio, João Pedro Pereira and Lemke, Fred (2013) Exploring green consumers' product demands and consumption processes : the case of Portuguese green consumers. European Business Review, 25 (3). 281 - 300. ISSN 0955-534X (In Press)

Paliwoda, Stanley (2013) Marketing's unseen macroeconomic contribution - consumer satisfaction : a research agenda. International Journal of Research in Marketing. IJRM-D-11-00493. ISSN 0167-8116 (Unpublished)

Thomas, Robert and Doherty, Anne Marie (2013) Trust! A qualitative exploration into self-monitoring and the susceptibility to celebrity influence. In: Academy of Marketing Annual Conference, 2013-07-08 - 2013-07-11.

Tzempelikos, Nektarios and Gounaris, Spiros (2013) Approaching key account management from a long-term perspective. Journal of Strategic Marketing, 21 (2). pp. 179-198. ISSN 0965-254X

Wagner, Beverly and Ramsay, J. and Kelly, Stephen (2013) Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour. International Journal of Operations and Production Management, 33 (10). pp. 1260-1282. ISSN 0144-3577

Walsh, Gianfranco and Bartikowski, B. and Beatty, S. E. (2013) Impact of customer-based corporate reputation on non-monetary and monetary outcomes : the roles of commitment and service context risk. British Journal of Management, n/a (n/a). n/a. ISSN 1045-3172

Wilson, Alan (2013) Meta-luxury : brands and the culture of excellence by Manfredi Ricca. [Review]

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2013) The impact of other customers on customer citizenship behavior. Psychology and Marketing, 30 (4). pp. 341-356. ISSN 0742-6046

2012

Hewer, Paul and Hamilton, Kathy (2012) Exhibitions and the role of fashion in the sustenance of the Kylie Brand mythology : unpacking the spatial logic of celebrity culture. Marketing Theory, 12 (4). pp. 411-425. ISSN 1470-5931

Murdy, Samantha and Pike, Steven and Lings, Ian (2012) Development of a model to measure destination brand performance across travel contexts. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30.

Shaw, Eleanor and Wilson, Juliette and Grant, Ian (2012) Entrepreneurial embedding : Case study evidence from the creative industries. In: ISBE Conference 7-8th November 2012, 2012-11-07. (Unpublished)

Alexander, Matthew and Hamilton, Kathy (2012) Labour of love : reforging community ownership and identity. In: Association of Consumer Research, 2012-10-04 - 2012-10-06.

Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and Taheri, Babak (2012) “He just didn’t seem to understand the banter” : bullying or simply establishing social cohesion? Tourism Management, 33 (5). pp. 1245-1255. ISSN 0261-5177

Hamilton, Kathy (2012) Single mothers in poverty : consumption paradoxes of stigma avoidance. In: Association for Consumer Research Conference 2012, 2012-10-04 - 2012-10-07.

Murdy, Samantha and Pike, Steven (2012) Perceptions of visitor relationship marketing opportunities by destination marketers : an importance-performance analysis. Tourism Management, 33 (5). 1281–1285. ISSN 0261-5177

Paliwoda, Stanley and Andrews, Tim and Chen, Junsong, eds. (2012) Marketing Management in Asia. Routledge Studies in International Business and the World Economy (1st.). Routledge Taylor & Francis Group, New York. ISBN 978-0-415-52317-2

Gounaris, Spiros and Koritos, Christos (2012) Adoption of technologically-based innovations : the neglected role of bounded rationality. Journal of Product Innovation Management, 29 (5). pp. 821-838. ISSN 0737-6782

Jafari, Aliakbar (2012) Book Review: 'The Halal Frontier: muslim consumers in a globalized market' by Johan Fischer. [Review]

Micheli, Pietro and Jaina, Joe and Goffin, Keith and Lemke, Fred and Verganti, Roberto (2012) Perceptions of industrial design : the "means" and the "ends". Journal of Product Innovation Management, 29 (5). pp. 687-704. ISSN 0737-6782

Shaw, Eleanor and Wilson, Juliette and Grant, Ian (2012) New insights into the process of entrepreurial embedding : Implications for theory and practice. In: British Academy of Management 2012, 2012-09-11 - 2012-09-13. (Unpublished)

Carpenter, Jason and Moore, Marguerite and Doherty, Anne Marie and Alexander, Nicholas (2012) Acculturation to global consumer culture : a generational cohort comparison. Journal of Strategic Marketing, 20 (5). pp. 411-423. ISSN 0965-254X

Hamilton, Kathy and Dunnett, Susan and Downey, Hilary (2012) Researcher identity : exploring the transformatory power of the research experience. Journal of Consumer Behaviour, 11 (4). pp. 275-282. ISSN 1472-0817

Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and White, Christopher (2012) Priority queues : where social justice and equity collide. Tourism Management, 33 (4). pp. 875-884. ISSN 0261-5177

Das, Sudipta and Hewer, Paul (2012) Transformation and cultural innovation : a tale of two campaigns from modernising India. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19.

Hewer, Paul and Brownlie, Douglas (2012) Identity work, culinary spaces and the celebrity brand. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19.

Ibeh, Kevin and Wilson, Juliette and Chizema, A (2012) The internationalization of African firms 1995–2011 : review and implications. Thunderbird International Business Review, 54 (4). 411–427. ISSN 1096-4762

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, J.J. (2012) Hospitality and travel : the nature and implications of user-generated content. Cornell Hospitality Quarterly, 53 (3). pp. 220-228. ISSN 1938-9655

Tonner, Andrea (2012) Reconsidering food and friendship – collecting Michelin Stars. In: British Sociological Association Food and Society Conference, 2012-07-02 - 2012-07-04. (Unpublished)

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2012) Marketing : An Introduction. Pearson Prentice-Hall, London, London. ISBN 9780273762607

Demangeot, Catherine and Sankaran, Kizhekepat (2012) Cultural pluralism : uncovering consumption patterns in a multicultural environment. Journal of Marketing Management, 28 (7-8). pp. 760-783. ISSN 0267-257X

Doherty, Anne Marie and Faleye, Gbolahan (2012) The evolution of networks and interaction in the co-creation of value : a case study of the development of a city museum. In: Academy of Marketing Conference: Marketing: catching the technology wave, 2012-07-02 - 2012-07-05.

Hynes, Niki and Wilson, Juliette (2012) Co-evolutionary dynamics in strategic alliances : the influence of the industry lifecycle. Technological Forecasting and Social Change, 79 (6). pp. 1169-1175. ISSN 0040-1625

Lloyd Parkes, Elizabeth and Doherty, Anne Marie (2012) Tweens' expression of self-concept through the symbolic consumption of brands. In: Academy of Marketing Conference: Marketing: catching the technology wave, 2012-07-02 - 2012-07-05.

Tadajewski, Mark and Jafari, Aliakbar (2012) Virtual special issue: reflections on the relationships between power, knowledge and marketplace agency. Marketing Theory (Virtua). ISSN 1470-5931

Tagg, Stephen and Stevenson, Alan and Vescovi, Tiziano, eds. (2012) New Developments in Online Marketing. Taylor and Francis. ISBN 978-0415628877

Alexander, Matthew (2012) Cocreation: exploring the indirect effects in low-contact settings. In: AMA: Servsig, 2012-06-06 - 2012-06-09.

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2012) The outcomes of internal service recovery effort. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Jaakkola, Elina and Alexander, Matthew (2012) The role of customer engagement in value co-creation within a multi-actor service system. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Taheri, Babak and Jafari, Aliakbar; Sharpley, Richard and Stone, Philip, eds. (2012) Museums as playful venues in the leisure society. In: Contemporary Tourist Experience. Advances in Tourism . Routledge, New York, pp. 201-215. ISBN 9780415697422

Rosenbaum, Mark S. and Walsh, Gianfranco (2012) Service nepotism in the marketplace. British Journal of Management, 23 (2). pp. 241-256. ISSN 1045-3172

Wilson, Alan and Evanschitzky, Heiner and Brodbeck, Heinz (2012) Living the brand in socio-ecological banks. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Wilson, Alan and Frimpong, Kwabena (2012) Measuring service orientation of service delivery employees. In: 12th International Research Conference in Service Management, 2012-05-07.

Wilson, Alan and Ney, Jillian (2012) Online hotel reviews : the determinants of credibility. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Wilson, Alan (2012) Global insights from the voice of the customer 2012. In: European Customer Experience World, 2012-05-22 - 2012-05-23.

Chan, H.K. and He, Hong-Wei and Wang, W.Y.C. (2012) Green marketing and its impact on supply chain management in industrial markets. Industrial Marketing Management, 41 (4). pp. 557-562. ISSN 0019-8501

Chan, R. Y. K. and He, Hong-Wei and Chan, H.K. and Wang, W. Y. C. (2012) Environmental orientation and corporate performance : The mediation mechanism of green supply chain management and moderating effect of competitive intensity. Industrial Marketing Management, 41 (4). pp. 621-630. ISSN 0019-8501

He, Hongwei and Li, Yan and Harris, Lloyd (2012) Social identity perspective on brand loyalty. Journal of Business Research, 65 (5). pp. 648-657. ISSN 0148-2963

Shaw, Eleanor; Carter, Sara and Jones-Evans, Dylan, eds. (2012) Entrepreneurial marketing. In: Enterprise and Small Business. FT Prentice Hall, Harlow. ISBN 9780273726104

Wilson, Alan and Zeithaml, V.A. and Bitner, M.J. and Gremler, D.D. (2012) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077131715

Alexander, Matthew (2012) ScotRail and Adopt A Station : the indirect benefits of community involvement in public transport spaces. Scottish Transport Review, 54 (April). pp. 18-20.

Hynes, Niki and Wilson, Juliette; Das, T.K., ed. (2012) Survival of the fittest or survival of the group? Co-evolutionary dynamics in strategic alliances. In: Management dynamics in strategic alliances. Research in Strategic Alliances . Information Age Publishing, Charlotte, NC.. ISBN 9781617357558

Freel, M. and Carter, S.L. and Tagg, Stephen and Mason, Colin (2012) The latent demand for bank debt : characterizing 'discouraged borrowers'. Small Business Economics, 38 (4). pp. 399-418.

Hamilton, Kathy and Alexander, Matthew (2012) 'Labour of Love' : exploring community regeneration through Adopt A Station. In: BSA Annual Conference, 2011-04-15.

Carpenter, Jason and Moore, Marguerite and Alexander, Nicholas and Doherty, Anne Marie (2012) Consumer demographics, ethnocentrism, cultural values and acculturation to the global consumer culture. In: American Marketing Association/American Collegiate Retailing Association Triennial Conference, Seattle, US, 2012-04-01.

Tonner, Andrea (2012) Food blogs as meaningful consumption histories. In: british sociological association annual conference, 2012-04-11 - 2012-04-13. (Unpublished)

Jafari, Aliakbar and Firat, Fuat and Suerdem, Ahmet and Askegaard, Søren and Dalli, Daniele (2012) Non-western contexts: the invisible half. Marketing Theory, 12 (1). pp. 3-12.

Jafari, Aliakbar and Süerdem, Ahmet (2012) An analysis of material consumption culture in the Muslim world. Marketing Theory, 12 (1). pp. 59-77.

Wilson, Alan (2012) Global insights from the voice of the customer - South Africa 2012. In: Customer Experience World, 2012-03-19 - 2012-03-22.

Alexander, Matthew and Evanschitzky, Heiner and Murray, Rowena (2012) Value Co-Creation: Exploring the Effects of Collaborating with a Proactive Generation of Customers. PhD thesis, University Of Strathclyde.

Finch, John and Wagner, Beverly A and Hynes, Niki (2012) Resources prospectively : how actors mobilize resources in business settings. Journal of Business Research, 65 (2). 164–174. ISSN 0148-2963

Hamilton, Kathy (2012) Low-income families and coping through brands : inclusion or stigma? Sociology, 46 (1). pp. 74-90. ISSN 0038-0385

Paliwoda, Stanley; Melewar, T.C. and Gupta, Suraksha, eds. (2012) Foreword. In: Strategic international marketing. Palgrave. ISBN 9780230580244

Paliwoda, Stanley and Laforet, Sylvie and Chen, Junsong (2012) Editorial: introduction to the Focus on China special issue. Journal of World Business, 47 (1). pp. 1-3. ISSN 1090-9516 (Unpublished)

Stead, Martine and Caswell, Stephen and Craigie, Angela M. and Eadie, Douglas and Anderson, Annie S. and Kirk, Alison, The BeWEL team 3 (2012) Understanding the potential and challenges of adenoma treatment as a prevention opportunity : insights from the BeWEL formative study. Preventive Medicine, 54 (1). pp. 97-103. ISSN 0091-7435

Gounaris, Spiros (2012) Μάρκετινγκ υπηρεσιών. Rosili, Athens. ISBN 9789607745293

Kawaf, Fatema and Tagg, Stephen (2012) Online shopping environments in fashion shopping : an S-O-R based review. Marketing Review, 12 (2). pp. 161-180. ISSN 1469-347X

Laforet, Sylvie and Paliwoda, Stanley and Chen, Junsong (2012) Focus on China - special section : introduction. Journal of World Business, 47 (1). pp. 1-3. ISSN 1090-9516

Boukis, Achilleas and Gounaris, Spiros and Kaminakis, Kostas (2012) IMO diffusion, employee outcomes and perceived service quality. In: 2012 Academy of Marketing Science Annual Conference, 2012-07-11.

Demangeot, Catherine and Sankaran, Kizhekepat; Veer, Ekant and Ballantine, Paul and Ozanne, Lucie, eds. (2012) Emergence as an interpretive lens to study consumer behaviour. In: Asia-Pacific Advances in Consumer Research - Volume X. Association for Consumer Research, NZL.

Demangeot, Catherine and Sankaran, Kizhekepat (2012) The emergence of a public good through online social capital activation. In: ANZMAC Conference, 2012-12-03 - 2012-12-05.

Douglas, Mercedes and Wilson, Juliette and Ennis, Sean (2012) Multiple-choice question tests : a convenient, flexible and effective learning tool? A case study. Innovations in Education and Teaching International, 49 (2). pp. 111-121. ISSN 1470-3297

Dunnett, Susan and Hewer, Paul and Brownlie, Douglas (2012) Cultures of caring consumption : social support and the self in the myeloma community. In: Advances in Consumer Research Conference 2012, 2012-01-01.

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim; (2012) Integrate to innovate - reorganizaing for successful new product development. In: Leading innovation through design. UNSPECIFIED.

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim; (2012) Technical-commerical interface - a baseline for successful new product development. In: Proceedings of DESIGN 2012, the 12th International Design Conference. UNSPECIFIED.

Hamilton, K. (2012) Understanding children as consumers. [Review]

Hamilton, Kathy and Downey, Hilary (2012) The role of nostalgic consumption in transition to vulnerability. In: European Sociology Association Consumer Network Meeting, 2012-09-05 - 2012-09-08.

Hamilton, Kathy and Wagner, Beverly and Wilson, Juliette and Tonner, Andrea (2012) Food and nostalgia - poetic representations in representing culinary cultures : an exploration of three culinary texts. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19. (Unpublished)

He, Hong-Wei (2012) Corporate identity anchors : a managerial cognition perspective. European Journal of Marketing, 46 (5). pp. 609-625. ISSN 0309-0566

Jafari, Aliakbar (2012) Islamic marketing : insights from a critical perspective. Journal of Islamic Marketing, 3 (1). pp. 22-34. ISSN 1759-0833

Karampela, Maria (2012) Investigating the influence of values on consumers’ perceptions of brand personality. In: PhD Day in the University of Edinburgh Business School, 2012-05-18. (Unpublished)

Katsaridou, I. (2012) Sensory marketing : research on the sensuality of products. [Review]

Konstantinos, Lionakis and Boukis, Achilleas and Gounaris, Spiros and Kaminakis, Kostas (2012) The importance of store manager's IMO for contact employees' extra-role performance. In: European Marketing Academy (EMAC), 41st Annual Conference, 2012-05-22.

Kostopoulos, Giannis and Gounaris, Spiros and Boukis, Achilleas (2012) Service blueprinting effectiveness: drivers of success. Managing Service Quality, 22 (6). pp. 580-591. ISSN 0960-4529

Murdy, Samantha and Pike, Steven and Lings, Ian (2012) Travel context : Development of a model to measure destination brand performance across travel situations. PhD thesis, Queensland University of Technology.

Papastathopoulou, Paulina and Gounaris, Spiros and Avlonitis, George (2012) The service elimination decision-making during the service life cycle : some pilot empirical evidence. European Journal of Marketing, 46 (6). pp. 844-874. ISSN 0309-0566

Tadajewski, Mark and Hewer, Anthony (2012) Editorial: Engaging marketing management. Journal of Marketing Management, 28 (7-8). ISSN 0267-257X

Tadajewski, Mark and Hewer, Anthony (2012) Global contributions to marketing management. Journal of Marketing Management. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2012) Editorial: paradigmatic and geographic diversity in marketing theory and practice. Journal of Marketing Management, 28 (1). pp. 1-7. ISSN 0267-257X (In Press)

Tadajewski, Mark and Hewer, Paul (2012) International, Rigorous and Insightful. Journal of Marketing Management. ISSN 0267-257X (In Press)

Tonner, Andrea; Gürhan-Canli, Zeynep and Otnes, Cele and Zhu, Rui (Juliet), eds. (2012) When motherhood is too hard to face : anti-consumption in difficult pregnancy. In: NA - Advances in Consumer Research Volume 40. NA - Advances in Consumer Research, 40 . Association for Consumer Research, USA, pp. 357-362.

Tzempelikos, Nektarios and Gounaris, Spiros (2012) Conceptualisation and empirical validation of key account management orientation. In: European Marketing Academy (EMAC), 41st Annual Conference, 2012-05-22.

Wilson, Alan (2012) The business of influence by Philip Sheldrake. [Review]

Zavbi, Roman and Fain, Nusa and Duhovnik, Joze; Marjanovic, D. and Storga, M. and Pavkovic, N. and Bojcetic, N., eds. (2012) Embodiment design based on basic schemata. In: DS 70. The Design Society, HRV, pp. 1225-1232. ISBN 9789537738174

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2012) Evaluation of a method and a computer tool for generating concept designs. Journal of Engineering Design. ISSN 1466-1837

2011

Broderick, A.J. and Demangeot, Catherine and Adkins, Natalie Ross and Ferguson, Nakeisha S. and Henderson, Geraldine Rosa and Johnson, Guillaume and Kipnis, Eva and Mandiberg, James M. and Mueller, Rene Dentiste and Pullig, Chris and Roy, Abhijit and Zuñiga, Miguel (2011) Consumer empowerment in multicultural marketplaces: Navigating multicultural identities to reduce consumer vulnerability. Journal of Research for Consumers (19). ISSN 1444-6359

Onyia, Okey Peter and Tagg, Stephen K (2011) Effects of demographic factors on bank customers' attitudes and intention toward Internet banking adoption in a major developing African country. Journal of Financial Services Marketing, 16 (3/4). pp. 294-315. ISSN 1363-0539

Dolfsma, W. and Finch, J. and McMaster, R. (2011) Identifying institutional vulnerability : the importance of language, and system boundaries. Journal of Economic Issues, 45 (4). pp. 805-818. ISSN 0021-3624

Lemke, Fred and Clark, Moira and Wilson, Hugh (2011) Customer experience quality : an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39 (6). pp. 846-869. ISSN 0092-0703

Broderick, Amanda J. and Demangeot, Catherine and Kipnis, Eva and Zuñiga, Miguel and Roy, Abhijit and Pullig, Chris and Mueller, Rene Dentiste and Mandiberg, James M. and Johnson, Guillaume and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Adkins, Natalie Ross (2011) No harm done? Culture-based branding and its impact on consumer vulnerability: a research agenda. Social Business, 1 (3). pp. 263-280. ISSN 2044-9860

Sankaran, Kizhekepat and Demangeot, Catherine (2011) On becoming a culturally plural consumer. Journal of Consumer Marketing, 28 (7). pp. 540-549.

Alexander, Nicholas and Moore, Marguerite and Doherty, Anne Marie and Carpenter, Jason (2011) Modelling brand origin recognition accuracy. In: Thought Leaders in Brand Management 7th International Conference, 2011-11-20.

Epps, Alun and Demangeot, Catherine (2011) Marketing in the UAE, multicultural consumers, market places and servicescapes. In: First Conference on Emerging Research Paradigms in Business and Social Sciences, 2011-11-22 - 2011-11-24.

Karampela, Maria (2011) Cross-cultural differences in decision-making process, choice and forming of relationships with brands. In: Poster Day in the University of Edinburgh Business School, 2011-11-25 - 2011-11-25. (Unpublished)

Wilson, Alan (2011) The changing nature of marketing research. In: Chartered Institute of Marketing Malaysia Seminar Series, 2011-11-15.

Ramsay, Howard and Demangeot, Catherine and Land, Ray (2011) International avatar collaboration and student learning in immersive worlds. In: EARLI Conference, Exeter, 2011-08-29 - 2011-09-03.

Wilson, Alan (2011) The Handbook of Online and Social Media Research. [Review]

Wilson, Alan (2011) Marketing Research : An Integrated Approach. FT Prentice Hall, UK. ISBN 9780273718703

Alexander, Matthew and Jaakkola, Elina (2011) Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system. In: Industrial Marketing and Purchasing Conference, 2011-08-31 - 2011-09-03.

Paliwoda, Stanley and Stewart, Malcolm (2011) Advertising agency’s B2B relationship with MNC’s across the UK, France and Germany : with particular reference to internet promotional standardisation strategy. In: IMP Conference 2011, 2011-04-11.

Blut, M. and Backhaus, C. and Heussler, T. and Woisetschlager, D. M. and Evanschitzky, H. and Ahlert, D. (2011) What to expect after the honeymoon : testing a lifecycle theory of franchise relationships. Journal of Retailing, 87 (3). pp. 306-319. ISSN 0022-4359

Clark, Moira and Lemke, Fred and Wilson, Hugh and Macdonald, Emma (2011) Customer experience and customer value : determining the link in B2B settings. In: 19th International Colloquium in Relationship Marketing, 2011-09-27 - 2011-09-30.

Cambra-Fierro, Jesus J. and Hart, Susan and Mur, Ana Fuster and Redondo, Yolanda Polo (2011) Looking for performance : how innovation and strategy may affect market orientation models. Innovation: Organization and Management, 13 (2). 154 - 172. ISSN 2204-0226

Finch, John and Geiger, Susi (2011) Constructing and contesting markets through the market object. Industrial Marketing Management, 40 (6). pp. 899-906.

Paliwoda, Stanley (2011) Critically evaluating the IMP research contribution. Industrial Marketing Management, 40 (6). pp. 1055-1056.

Sankaran, Kizhekepat and Demangeot, Catherine (2011) Social capital : useful but transient. In: Academy of Management, 2011-08-14 - 2011-08-16. (Unpublished)

Story, Vicky and O'Malley, Lisa and Hart, Susan (2011) Roles, role performance and radical innovation competences. Industrial Marketing Management, 40 (6). 952 - 966.

Tadajewski, Mark and Hewer, Paul (2011) Reflecting the intellectual and practical vitality of the marketing community. Journal of Marketing Management, 27 (9). pp. 869-873. ISSN 0267-257X

Woisetschlager, D. M. and Lentz, P. and Evanschitzky, H. (2011) How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings. Journal of Business Research, 64 (8). pp. 800-808. ISSN 0148-2963

Paliwoda, Stanley and Stewart, Malcolm (2011) Antecedents, policies and practices of promotional standardisation strategy : a comparison of British MNCs' and advertising agencies in the UK, France and Germany. In: AM2010 Doctoral Colloquium, 2010-07-05 - 2010-07-06.

Carpenter, Jason and Moore, Marguerite and Doherty, Anne Marie and Alexander, Nicholas (2011) Acculturation to global consumer culture : investigating the role of consumer sociodemographics. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18.

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2011) Integrating R&D and marketing in new product development. Strojniski Vestnik, 57 (7-8). pp. 599-609. ISSN 0039-2480

Geiger, Susi and Finch, John (2011) Buyer-seller interactions in mature industrial markets. Journal of Personal Selling and Sales Management, 31 (3). pp. 255-268. ISSN 0885-3134

Giannakis, Damian and Harker, Michael (2011) Aligning relationship marketing with HRM strategy. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18.

Harker, Michael and Brennan, Ross (2011) The strategy and tactics of cases in marketing education. In: World Marketing Congress 2011, 2011-07-20 - 2011-07-23.

Harker, Michael and Taheri, Babak (2011) Marketing applications: from Angry Birds to happy marketers. In: Academy of Marketing Conference 2011, 2011-07-05 - 2011-07-07.

Liu, Rebecca and Hart, Susan (2011) Does experience matter? : a study of knowledge processes and uncertainty reduction in solution innovation. Industrial Marketing Management, 40 (5). 691 - 698.

Pike, Steven and Murdy, Samantha and Lings, Ian (2011) Visitor relationship orientation of destination marketing organisations. Journal of Travel Research, 50 (4). pp. 443-453. ISSN 0047-2875

Walsh, G. and Shiu, E. and Hassan, L. M. and Michaelidou, N. and Beatty, S. E. (2011) Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. Journal of Business Research, 64 (7). pp. 737-744. ISSN 0148-2963

Jaakkola, Elina and Alexander, Matthew (2011) Exploring co-creation networks : creating balanced centricity within a public transport service. In: Naples Forum on Services, 2011-06-14 - 2011-06-17.

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, Jesus (2011) Hospitality and travel brands : the nature and implications of user generated content. In: 12th International Research Symposium on Service Excellence in Management, 2011-06-02 - 2011-06-05, Cornell University. Cornell’s Center for Hospitality Research and the School of Hotel Administration.

Brownlie, Douglas and Hewer, Paul (2011) Articulating consumers through practices of vernacular creativity. Scandinavian Journal of Management, 27 (2). pp. 243-253. ISSN 0956-5221

Harvey, Charles and MacLean, Mairi and Gordon, Jillian and Shaw, Eleanor (2011) Andrew Carnegie and the foundations of contemporary entrepreneurial philanthropy. Business History, 53 (3). pp. 425-450. ISSN 0007-6791

He, Hong-Wei and Li, Y. (2011) CSR and service brand : the mediating effect of brand identification and moderating effect of service quality. Journal of Business Ethics, 100 (4). pp. 673-688. ISSN 0167-4544

Shiu, E.M.K. and Walsh, G. and Hassan, L.M. and Shaw, D. (2011) Consumer uncertainty, revisited. Psychology and Marketing, 28 (6). pp. 584-607. ISSN 0742-6046

Das, Sudipta and Hewer, Paul (2011) Selling brand Bajaj : the pursuit of masculinity and identity consumption in modern India. In: 6th Workshop on Interpretive Consumer Research, 2011-05-06 - 2011-05-07. (Unpublished)

Jafari, Aliakbar and Karababa, Eminegul and Suerdem, Ahmet (2011) Emancipatory interpretive consumer research: “the road less travelled by” in islamic societies. In: 6th Workshop on Interpretive Consumer Research, 2011-05-06 - 2011-05-07.

Mason, Colin M. and Carter, Sara and Tagg, Stephen (2011) Invisible businesses : the characteristics of home-based businesses in the United Kingdom. Regional Studies, 45 (5). pp. 625-639. ISSN 0034-3404

Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine (2011) Multicultural, not multinational : emerging branding strategies in culturally diverse societies. In: European Marketing Academy Conference, 2011-05-23 - 2011-05-27.

Radomir, L. and Wilson, Alan and Scridon, A. (2011) Improving bank quality dimensions to increase customer satisfaction. Management and Marketing, IX (1). pp. 126-148. ISSN 1841-2416

Shiu, E. and Pervan, S. J. and Bove, L. L. and Beatty, S. E. (2011) Reflections on discriminant validity : Reexamining the Bove et al. (2009) findings. Journal of Business Research, 64 (5). pp. 497-500. ISSN 0148-2963

Wilson, Alan and Ney, Jillian; (2011) Social content search in tourism purchase decisions. In: Proceedings of the Academy of Marketing Conference 2011. Academy of Marketing, GBR. ISBN 978-0-9561122-34

Harker, Michael and Kotler, Philip and Armstrong, Gary and Merino, Maria and Pintado, Teresa and Juan, Jose and Brennan, Ross (2011) Introducción al marketing 3e. Pearson Espana. ISBN 9788483226766

Brock, J. K. U. and Johnson, J. E. and Zhou, J. Y. (2011) Does distance matter for internationally-oriented small firms? Industrial Marketing Management, 40 (3). pp. 384-394. ISSN 0019-8501

Ibeh, Kevin and Kasem, Laila (2011) The network perspective and the internationalization of small and medium sized software firms from Syria. Industrial Marketing Management, 40 (3). pp. 358-367.

Ibeh, K.I.N. and Debrah, Y. (2011) Female talent development and African business schools. Journal of World Business, 46 (1). pp. 42-49. ISSN 1090-9516

Yi, Youjae and Nataraajan, Rajan and Gong, Taeshik (2011) Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64 (1). pp. 87-95. ISSN 0148-2963

Alexander, Nicholas and Doherty, Anne Marie and Godley, Andrew and Hang, Haiming (2011) The role of international retailing in the first and second global economy. In: British Academy of Management Conference 2011, 2011-09-13 - 2011-09-15, Aston University.

Brownlie, Douglas and Hewer, Paul (2011) "(Re)covering" the spectacular domestic : culinary cultures, the feminine mundane and brand Nigella. Advertising & Society Review, 12 (2).

Caemmerer, Barbara and Wilson, Alan (2011) An exploration of the service orientation discrepancy phenomenon in the public sector. Services Industries Journal, 31 (3). pp. 355-370. ISSN 0264-2069

Demangeot, Catherine and Ramsay, Howard (2011) International avatar interaction and student learning in immersive worlds. In: 4th Conference on e-Learning Excellence in the Middle East, e-UAE University, 2011-01-30 - 2011-02-02. (Unpublished)

Dunnett, S. and Brownlie, D. and Hewer, P.A. (2011) From patient to agent : collective practices and identity work in an emotional community. Advances in Consumer Research, 38.

Fain, Nusa and Schoormans, Jan and Duhovnik, Joze (2011) The effect of R&D-marketing integration on NPD success - the case of SMEs in the growing economy of Slovenia. International Journal of Technology Management, 56 (1). pp. 92-107. ISSN 0267-5730

Fierro, J. and Wilson, A.M. (2011) Qualitative data analysis software : Will it ever become mainstream? Evidence from Spain. International Journal of Market Research, 53 (1). ISSN 0025-3618

Goodman, Gary and Lemke, Fred (2011) Explaining the relationship experience of the voting consumer : the next marketing weapon. In: The 69th MPSA Annual National Conference – Midwest Political Science Association, 2011-03-31 - 2011-04-03.

Gordon, Jillian and Harvey, Charles and Henderson, Kay and Shaw, Eleanor (2011) Entrepreneurial philanthropy : theoretical antecedents and empirial analysis of economic, social, human, cultural and symbolic capitals. In: Australian Graduate School of Entrepreneurship research Conference, 1900-01-01. (Unpublished)

Grant, Ian and McLeod, Charlotte and Shaw, E. (2011) Conflict and advertising planning : consequences of networking for advertising planning. European Journal of Marketing, 46 (1-2). 73 - 91. ISSN 0309-0566

Hamilton, K.L. and Higgans, L. (2011) Sacred places : an exploratory investigation of consuming pilgrimage. Advances in Consumer Research, 38.

He, Hong-Wei and Li, Y. (2011) Key service drivers for high-tech service brand equity : the mediating role of overall service quality and perceived value. Journal of Marketing Management, 27 (1-2). pp. 77-99. ISSN 0267-257X

Jafari, Aliakbar (2011) Vulnerabilities of an estranged researcher and researched. European Advances in Consumer Research, 9 (1). pp. 78-79.

Jafari, Aliakbar and Suerdem, Ahmet (2011) The sacred and the profane in Islamic consumption. Advances in Consumer Research, 39 (1). pp. 427-429. ISSN 0098-9258

Kerrigan, Finola and Brownlie, Douglas and Hewer, Paul and Daza-LeTouze, Claudia (2011) 'Spinning' Warhol : celebrity brand theoretics and the logic of the celebrity brand. Journal of Marketing Management, 27 (13-14). pp. 1504-1524. ISSN 0267-257X

Mason, Colin and Tagg, Stephen and Carter, Sara; Borch, Odd Jarl and Fayolle, Alain and Kyroe, Paula and Ljunggren, Elisabet, eds. (2011) Does Education matter? : The characteristics and performances of businesses started by recent university graduates. In: Entrepreneurship Research in Europe. European Research in Entrepreneurship . Edward Elgar Publishing, Cheltenham, pp. 13-33. ISBN 978-0-85793-174-0

Murdy, Samantha and Pike, Steven and Lings, Ian (2011) Evaluation of destination image across travel contexts. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30.

Punjaisri, K. and Wilson, A.M. (2011) Internal branding process : key mechanisms, outcomes and moderating factors. European Journal of Marketing, 45 (9/10). pp. 1521-1537. ISSN 0309-0566

Stone, T. and Brownlie, D. and Hewer, P.A.; (2011) Constructing cultures of caring consumption : an exploratory study of the lived experience of embodiment within the elderly care home. In: European advances in consumer research conference proceedings. Association for Consumer Research, London, UK, pp. 269-274.

Stone, Tim and Hewer, Paul and Brownlie, Douglas; Ahluwalia, Rohini and Chartrand, Tanya L. and Ratner, Rebecca K., eds. (2011) Movement, knowledge and consumption within elderly care environments. In: Association for Consumer Research - Building Connections. Conference Proceedings. Association for Consumer Research, GBR, pp. 385-389.

Tadajewski, Mark and Hewer, Paul (2011) Editorial. Journal of Marketing Management, 27 (7). pp. 782-784. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) From the new editors : welcome to the Journal of Marketing Management. Journal of Marketing Management, 27 (1). pp. 1-7. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) Intellectual contributions and gap-spotting. Journal of Marketing Management, 27 (5-6). pp. 449-457. ISSN 0267-257X

Taheri, Babak and Jafari, Aliakbar (2011) Socializing through cultural consumption. Advances in Consumer Research, 39 (1). pp. 459-460. ISSN 0098-9258

Vukasinovic, Nikola and Fain, Nusa and Duhovnik, Joze; (2011) The influence of company's strategy on creativity and project results in NPD - case study. In: Proceedings of the 18th international conference on engineering design (ICED 11). UNSPECIFIED, DNK, pp. 366-372.

Wagner, Beverly A and Hamilton, Kathy (2011) Mamma mia! : an exploration of spectacular consumption. Journal of Customer Behaviour, Winter.

Wilson, Alan (2011) How brands grow : what marketers don't know - Byron Shar[. [Review]

Wilson, Hugh and Macdonald, Emma and Lemke, Fred and Clark, Moira (2011) Service quality, usage process quality and value-in-use. In: EMAC 40th Conference, 2011-05-24 - 2011-05-27.

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2011) Do basic schemata facilitate embodiment design? In: International Conference in Engineering Design (ICED), 2011-08-15 - 2011-08-18.

2010

Demangeot, Catherine and Ramsay, Howard (2010) International student learning and avatar collaboration in an immersive world. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30.