Browse by Journal or other publication

2024

Azer, Jaylan and Alexander, Matthew (2024) Human–machine engagement (HME) : conceptualization, typology of forms, antecedents, and consequences. Journal of Service Research. ISSN 1094-6705

Azer, Jaylan and Blasco-Arcas, Lorena and Alexander, Matthew (2024) Visual Modality of Engagement : conceptualization, typology of forms, and outcomes. Journal of Service Research, 27 (2). pp. 231-249. ISSN 1094-6705

2020

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

2014

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Hurrell, Scott A. and Scholarios, Dora (2014) 'The people make the brand' : reducing social skills gaps through person-brand fit and human resource management practices. Journal of Service Research, 17 (1). pp. 54-67. ISSN 1094-6705

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2014) Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism. Journal of Service Research, 17 (1). pp. 102-116. ISSN 1094-6705

2006

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705