Picture of hands reaching out from under the sea of suffering, White Temple, Chiang Rai, Thailand

Open Access research that seeks to understand the expanding impact of human rights law on society...

Strathprints makes available scholarly Open Access content by researchers within the School of Law, including the Centre for the Study of Human Rights Law. Researchers within the Centre explore issues such as the impact of socio-economic rights within the context of immigration and asylum, to human rights within a changing climate, to respect for private life and freedom of expression.

Elsewhere in HaSS, researchers in the School of Social Work & Social Policy are investigating issues surrounding identity, citizenship and belonging among migrant populations, especially in light of significant political, social and economic change.

Explore the Open Access research by the School of Law, or the School of Social Work & Social Policy -- or explore all of Strathclyde's Open Access research...

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Jump to: 2020 | 2014 | 2006
Number of items: 5.

2020

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

2014

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Hurrell, Scott A. and Scholarios, Dora (2014) 'The people make the brand' : reducing social skills gaps through person-brand fit and human resource management practices. Journal of Service Research, 17 (1). pp. 54-67. ISSN 1094-6705

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2014) Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism. Journal of Service Research, 17 (1). pp. 102-116. ISSN 1094-6705

2006

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705

This list was generated on Thu Feb 25 17:19:47 2021 GMT.