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Psychology: investigating cognition with Open Access research...

Strathprints makes available scholarly Open Access content by researchers within the School of Psychological Sciences & Health, including those based in Psychology.

Research at Psychology includes those working within cognition, exploring neuropsychology, attention, perception, affect and language using techniques such as neuroimaging, electroencephalography (EEG) and motion capture.

Explore the Open Access research by Psychology, or explore all of Strathclyde's Open Access research...

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Jump to: 2020 | 2014 | 2006
Number of items: 5.

2020

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research. ISSN 1094-6705

2014

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Hurrell, Scott A. and Scholarios, Dora (2014) 'The people make the brand' : reducing social skills gaps through person-brand fit and human resource management practices. Journal of Service Research, 17 (1). pp. 54-67. ISSN 1094-6705

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2014) Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism. Journal of Service Research, 17 (1). pp. 102-116. ISSN 1094-6705

2006

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705

This list was generated on Wed Nov 25 22:09:02 2020 GMT.