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Open Access research that shapes economic thinking...

Strathprints makes available scholarly Open Access research content by the Department of Economics, with a particular focus on applied econometrics, applied macroeconomics, economic policy and the role of economics in improving energy efficiency and ensuring environmental sustainability.

The Department of Economics also hosts the Fraser of Allander Institute (FAI), a leading independent economic research unit focused on the Scottish economy. The FAI focuses on research exploring economics and its role within sustainable growth policy, fiscal analysis, energy and climate change, labour market trends, inclusive growth and wellbeing.

Explore research outputs by Economics and by FAI... -- or explore all of Strathclyde's Open Access research...

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Jump to: 2020 | 2014 | 2006
Number of items: 5.

2020

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

2014

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Hurrell, Scott A. and Scholarios, Dora (2014) 'The people make the brand' : reducing social skills gaps through person-brand fit and human resource management practices. Journal of Service Research, 17 (1). pp. 54-67. ISSN 1094-6705

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2014) Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism. Journal of Service Research, 17 (1). pp. 102-116. ISSN 1094-6705

2006

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705

This list was generated on Tue Jul 27 05:28:12 2021 BST.