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2022

Nayer, Daud and Wilson, Alan and Nazifi, Amin (2022) Service interactions in platform-based sharing services and social transformation of the base of the pyramid segment. In: 2nd International Workshop on Current Trends in Customer Experience in the Retail and Services Industries, 2022-11-17 - 2022-11-18, University of Zaragoza.

2021

Raki, Amir and Nayer, Daud and Nazifi, Amin and Alexander, Matthew and Seyfi, Siamak (2021) Tourism recovery strategies during major crises : the role of proactivity. Annals of Tourism Research, 90. 103144. ISSN 0160-7383

Nayer, Daud and Nazifi, Amin and Wilson, Alan (2021) Transformative sharing services at the base of the pyramid segment. In: 2021 Frontiers in Service Conference, 2021-07-09 - 2021-07-10, Temple University.

Nazifi, Amin and Murdy, Samantha and Marder, Ben and Gäthke, Jana and Shabani, Bardia (2021) A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool. Journal of Business Research, 124. pp. 494-505. ISSN 0148-2963

2020

Nazifi, Amin and El-Manstrly, Dahlia and Tregear, Angela and Auxtova, Kristina (2020) The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions. Journal of Service Theory and Practice, 31 (1). pp. 65-81. ISSN 2055-6225

Shabani, Bardia and Tucker, Hazel and Nazifi, Amin; Seyfi, Siamak and Hall, C. Michael, eds. (2020) UNESCO's world heritage sites : the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran. In: Cultural and Heritage Tourism in the Middle East and North Africa. Contemporary Geographies of Leisure, Tourism and Mobility . Routledge Taylor & Francis Group, Abingdon, pp. 187-201. ISBN 9781000177084

Story, Vicky and Zolkiewski, Judy and Verleye, Katrien and Nazifi, Amin and Hannibal, Claire and Grimes, Tony and Abboud, Liliane (2020) Stepping out of the shadows : supporting actors' strategies for managing end-user experiences in service ecosystems. Journal of Business Research, 116. pp. 401-411. ISSN 0148-2963

Nazifi, Amin and Roschk, Holger and Wilson, Alan (2020) Gamification and its role in service recovery. In: Frontiers in Service 2020, 2020-06-25 - 2020-06-28, Babson College in Babson Park.

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

2019

Nazifi, Amin and El-Manstrly, Dahlia and Gelbrich, Katja (2019) Customers' reactions to different organizational tactics in a service termination context. European Journal of Marketing, 54 (1). pp. 26-48. ISSN 0309-0566

Nazifi, Amin and Gäthke, Jana and Murdy, Samantha (2019) Monetary compensation 2.0 : investigating the efficacy of crypto compensation. In: The 7th International Conference on Serviceology (Cancelled), 2020-03-13 - 2020-03-15, Osaka Seikei University. (In Press)

2018

Nazifi, Amin and El-Manstrly, Dahlia (2018) A comprehensive classification of services failures based on intentionality and duration of failures. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

2017

Nazifi, Amin and El-Manstrly, Dahlia; (2017) Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination. In: Back to the Future: Using Marketing Basics to Provide Customer Value. AMSAC 2017. Developments in Marketing Science. Springer, USA, p. 567. ISBN 978-3-319-66022-6