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Open Access research that delivers better decision support and knowledge modelling

Strathprints makes available Open Access scholarly outputs by Management Science at Strathclyde. Particular research specialisms include knowledge modelling within organisations but also problem structuring and analytical approaches to better interpret risk and uncertainty. Some of these management science approaches are applied within healthcare systems and have close links with economics and operations management.

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Number of items: 12.

Article

Raki, Amir and Nayer, Daud and Nazifi, Amin and Alexander, Matthew and Seyfi, Siamak (2021) Tourism recovery strategies during major crises : the role of proactivity. Annals of Tourism Research, 90. 103144. ISSN 0160-7383

Nazifi, Amin and Murdy, Samantha and Marder, Ben and Gäthke, Jana and Shabani, Bardia (2021) A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool. Journal of Business Research, 124. pp. 494-505. ISSN 0148-2963

Nazifi, Amin and El-Manstrly, Dahlia and Tregear, Angela and Auxtova, Kristina (2020) The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions. Journal of Service Theory and Practice, 31 (1). pp. 65-81. ISSN 2055-6225

Story, Vicky and Zolkiewski, Judy and Verleye, Katrien and Nazifi, Amin and Hannibal, Claire and Grimes, Tony and Abboud, Liliane (2020) Stepping out of the shadows : supporting actors' strategies for managing end-user experiences in service ecosystems. Journal of Business Research, 116. pp. 401-411. ISSN 0148-2963

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

Nazifi, Amin and El-Manstrly, Dahlia and Gelbrich, Katja (2019) Customers' reactions to different organizational tactics in a service termination context. European Journal of Marketing, 54 (1). pp. 26-48. ISSN 0309-0566

Book Section

Shabani, Bardia and Tucker, Hazel and Nazifi, Amin; Seyfi, Siamak and Hall, C. Michael, eds. (2020) UNESCO's world heritage sites : the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran. In: Cultural and Heritage Tourism in the Middle East and North Africa. Contemporary Geographies of Leisure, Tourism and Mobility . Routledge Taylor & Francis Group, Abingdon, pp. 187-201. ISBN 9781000177084

Nazifi, Amin and El-Manstrly, Dahlia; (2017) Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination. In: Back to the Future: Using Marketing Basics to Provide Customer Value. AMSAC 2017. Developments in Marketing Science. Springer, USA, p. 567. ISBN 978-3-319-66022-6

Conference or Workshop Item

Nayer, Daud and Nazifi, Amin and Wilson, Alan (2021) Transformative sharing services at the base of the pyramid segment. In: 2021 Frontiers in Service Conference, 2021-07-09 - 2021-07-10, Temple University.

Nazifi, Amin and Roschk, Holger and Wilson, Alan (2020) Gamification and its role in service recovery. In: Frontiers in Service 2020, 2020-06-25 - 2020-06-28, Babson College in Babson Park. (In Press)

Nazifi, Amin and Gäthke, Jana and Murdy, Samantha (2019) Monetary compensation 2.0 : investigating the efficacy of crypto compensation. In: The 7th International Conference on Serviceology (Cancelled), 2020-03-13 - 2020-03-15, Osaka Seikei University. (In Press)

Nazifi, Amin and El-Manstrly, Dahlia (2018) A comprehensive classification of services failures based on intentionality and duration of failures. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

This list was generated on Tue Aug 16 00:10:59 2022 BST.