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Open Access research that explores socio-technical phenomena & evolving information systems & behaviours...

Strathprints makes available scholarly Open Access content by researchers within the Department of Computer & Information Sciences working as part of the Strathclyde iSchool Research Group (SiRG). The SiRG specialises in understanding how people search for information and explores interactive search tools that support their information seeking and retrieval tasks. This research work also includes investigations into information behaviour, how users engage with information and the legal and ethical issues arising from information use.

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Number of items: 3.

Nazifi, Amin and El-Manstrly, Dahlia and Gelbrich, Katja (2020) Customers' reactions to different organizational tactics in a service termination context. European Journal of Marketing, 54 (1). pp. 26-48. ISSN 0309-0566

Nazifi, Amin and El-Manstrly, Dahlia (2018) A comprehensive classification of services failures based on intentionality and duration of failures. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Nazifi, Amin and El-Manstrly, Dahlia; (2017) Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination. In: Back to the Future: Using Marketing Basics to Provide Customer Value. AMSAC 2017. Developments in Marketing Science. Springer, USA, p. 567. ISBN 978-3-319-66022-6

This list was generated on Sun Feb 23 09:41:13 2020 GMT.