An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred (2016) An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level. In: 2016 Winter AMA Conference, 2016-02-26 - 2016-02-28.

[thumbnail of Osei-Frimpong-etal-AMA2016-examination-influence-ICT-patient-co-creation-healthcare]
Preview
 Text. Filename: Osei_Frimpong_etal_AMA2016_examination_influence_ICT_patient_co_creation_healthcare.pdf
Accepted Author Manuscript
Download (244kB)| Preview

Abstract

This study provides an empirical perspective of the influence of online health information search on patient co-creation in healthcare service delivery at the micro level. The study primarily sheds light on the influence of information seeking on the clinical encounter process and how this cumulatively impacts on the expected service outcomes. The following research questions are addressed: 1. How do patients search for information and what motivates them to seek health related information? 2. What impact does online information seeking have on patients’ engagement in healthcare clinical encounters? 3. How is co-creation modeled in healthcare to ascertain the cumulative effects of ICT on the expected outcomes at the micro level?

ORCID iDs

Osei-Frimpong, Kofi, Wilson, Alan ORCID logoORCID: https://orcid.org/0000-0002-5491-1876 and Lemke, Fred;
  • Item type:Conference or Workshop Item(Paper)
    ID code:56246
    Dates:
    Date
    Event
    29 February 2016
    Published
    11 October 2015
    Accepted
    Keywords:cocreation , healthcare, ICT, value co - creation, online health information, service encounter process, mixed methods, Marketing. Distribution of products, Marketing, Management Information Systems
    Subjects:Social Sciences > Commerce > Marketing. Distribution of products
    Department:Strathclyde Business School > Marketing
    Depositing user: Pure Administrator
    Date deposited:29 Apr 2016 10:33
    Last modified:10 Feb 2023 01:48
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/56246
CORE (COnnecting REpositories)