An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred (2016) An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level. In: 2016 Winter AMA Conference, 2016-02-26 - 2016-02-28.

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    Abstract

    This study provides an empirical perspective of the influence of online health information search on patient co-creation in healthcare service delivery at the micro level. The study primarily sheds light on the influence of information seeking on the clinical encounter process and how this cumulatively impacts on the expected service outcomes. The following research questions are addressed: 1. How do patients search for information and what motivates them to seek health related information? 2. What impact does online information seeking have on patients’ engagement in healthcare clinical encounters? 3. How is co-creation modeled in healthcare to ascertain the cumulative effects of ICT on the expected outcomes at the micro level?

    Author(s):Osei-Frimpong, Kofi, Wilson, Alan ORCID logoORCID: https://orcid.org/0000-0002-5491-1876 and Lemke, Fred
    Item type:Conference or Workshop Item(Paper)
    ID code:56246
    Keywords:cocreation , healthcare, ICT, value co - creation, online health information, service encounter process, mixed methods, Marketing. Distribution of products, Marketing, Management Information Systems
    Subjects:Social Sciences > Commerce > Marketing. Distribution of products
    Department:Strathclyde Business School > Marketing
    Depositing user: Pure Administrator
    Date deposited:29 Apr 2016 10:33
    Last modified:08 Jan 2020 20:15
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/56246
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