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Items where subject is "Marketing. Distribution of products"

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Number of items at this level: 1442.

Hamilton, Kathy and Dunnett, Susan and Piacentini, Maria, eds. (2016) Consumer vulnerability : conditions, contexts and characteristics. Routledge Studies in Critical Marketing . Routledge. ISBN 978-0-415-85858-8 (In Press)

Lacka, Ewelina and Chan, Hing Kai and Yip, Nick K. T., eds. (2014) E-commerce Platform Acceptance : Suppliers, Retailers and Consumers. Springer. ISBN 9783319061214

Baker, Michael and Hart, Susan, eds. (2016) The Marketing Book. Routledge, London. ISBN 978-0-415-70376-5

Paliwoda, Stanley and Andrews, Tim and Chen, Junsong, eds. (2012) Marketing Management in Asia. Routledge Studies in International Business and the World Economy (1st.). Routledge Taylor & Francis Group, New York. ISBN 978-0-415-52317-2

Tagg, Stephen and Stevenson, Alan and Vescovi, Tiziano, eds. (2012) New Developments in Online Marketing. Taylor and Francis. ISBN 978-0415628877

Araujo, L. and Finch, J.H. and Kjellberg, H., eds. (2010) Reconnecting Marketing to Markets. Oxford University Press, United Kingdom. ISBN 978-0-19-957806-1

Acedo, F.J. and Barroso, C. and Casanueva, C. and Galán, J.L. (2006) Co-authorship in management and organizational studies: an empirical and network analysis. Journal of Management Studies, 43 (5). pp. 957-983. ISSN 0022-2380

Acedo, F.J. and Barroso, Carmen and Galan, J.L. (2006) The resource based theory: dissemination and main trends. Strategic Management Journal, 27 (7). pp. 621-636. ISSN 0143-2095

Acedo, F.J. and Casillas, J.C. (2005) Current paradigms in the international management field: an author co-citation analysis. International Business Review, 14 (5). pp. 619-639. ISSN 0969-5931

Acedo, F.J. and Jones, M. (2007) Speed of institutionalization and entrepreneurial cognition: insights and a comparison between international new ventures, exporters and domestic firms. Journal of World Business, 42 (3). pp. 236-252. ISSN 1090-9516

Acha, V. and Finch, J.H.; (2005) Paths to deepwater in the international petroleum industry. In: Technology, Knowledge and the Firm: Implications for Strategy and Industrial Change. Edward Elgar, pp. 73-91. ISBN 1843768771

Ahlert, D. and Becker, B. and Evanschitzky, H. and Hesse, J. and Salfeld, A. (2005) Exzellenz in Makrenmanagement und Vertrieb (Excellence in Brand Management and Sales). Springer. ISBN 3-8350-0027-6

Ahlert, D. and Evanschitzky, H. (2003) Dienstleistungsnetzwerke (Service Networks). Springer. ISBN 3540435727

Ahlert, D. and Evanschitzky, H. and Wunderlich, M.; (2005) Kooperative unternehmensnetzwerke: nationale und internationale entwicklungs- und wachstumsperspektiven des franchising. In: Kooperationen, Allianzen und Netzwerke. Gabler Verlag, pp. 564-586. ISBN 3409219854

Ahlert, Dieter and Evanschitzky, H. and Hesse, Josef (2002) Exzellenz in Dienstleistung und Vertrieb [Excellence in service and sales]: konzeptionelle Grundlagen und empirische Ergebnisse. Gabler Verlag, Wiesbaden, Germany. ISBN 3409119511

Aiello, Gaetano and Donvito, Raffaele and Grazzini, Laura and Godey, Bruno and Pederzoli, Danielle and Wagner, Beverly and Wilson, Juliette and Halliburton, Chris (2014) International retailing of 'made in Italy' products : the results of an observational research in French, Russian and UK markets. In: 13th International Marketing Trends Conference, 2014-01-23 - 2014-01-25.

Aiello, Gaetano and donvito, Raffaele and Vanucci, Virginia and Wagner, Beverly and Wilson, Juliette (2018) The paradox of odd-even price in fashion luxury sector : empirical evidence from an international direct observation of luxury stores. Journal of Global Fashion Marketing, 9 (3). pp. 205-222. ISSN 2325-4483

Airey, L. and Backett-Milburn, K. and Hogg, G.M. and McKie, L. and Rankine, L. (2007) Reciprocity, work and care in the food retail sector. Work, Employment and Society. ISSN 0950-0170

Al Nabhani, Khalid and Wilson, Alan (2015) Factors influencing consumer retention of mobile apps : a conceptual perspective on the high-street retails. In: Reser Conference, 2015-09-10 - 2015-09-12, Eigtveds Pakhus.

Al-Asmar, H. and Hardwick, H. and Ibrahim, E.E.B. (2005) Factors stimulating initial export activity: any difference for sub-Saharan African firms? In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

Al-Kaabi, Mohammed and Demirbag, Mehmet and Tatoglu, Ekrem (2010) Internatonal market entry strategies of emerging MNEs : a case study of Qatar Telecom. Journal of East West Business, 16 (2). pp. 146-170. ISSN 1066-9868

Al-Kandari, Ali A. and Gaither, T. Kenn and Alfahad, Mohamed Mubarak and Dashti, Ali A. and Alsaber, Ahmad R. (2019) An Arab perspective on social media : how banks in Kuwait use instagram for public relations. Public Relations Review, 45 (3). 101774. ISSN 0363-8111

Aldossary, Mohammed and McLean, Graeme (2022) Prolonging the influence of a vacation experience on consumers' wellbeing - is there a role for virtual reality? Annals of Tourism Research, 97. 103500. ISSN 0160-7383

Alexander, Matthew (2014) Book review : Ethics in Qualitative Research (2nd Ed) Edited by TIna Miller, Maxine Birch, Melanie Mauther and Julie Jessop. [Review]

Alexander, Matthew (2012) Cocreation: exploring the indirect effects in low-contact settings. In: AMA: Servsig, 2012-06-06 - 2012-06-09.

Alexander, Matthew (2008) Investigating perceptions of hospitality as an academic subject. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16. (Unpublished)

Alexander, Matthew (2009) Service-dominant logic, loyalty and performance. In: European Institute for Advanced Studies in Management (EIASM), 2009 Naples Forum on Service, 2009-06-16 - 2009-06-19. (Unpublished)

Alexander, Matthew (2010) Solution selling and value co-creation : different forms and contexts. In: Frontiers in Service Service and Solution Innovation Pre-Conference, 2010-06-10.

Alexander, Matthew and Azer, Jaylan; (2022) Negative customer engagement behavior in online social networks : understanding the nuance. In: Customer Engagement in Tourism Marketing. Edward Elgar, Cheltenham. (In Press)

Alexander, Matthew and Blasco-Arcas, Lorena and Chen, Tom and Jonas, Julia and Raithel, Sascha and Sörhammar, David (2017) Facilitating, enabling and evolving : the role of actor engagement platforms in complex service settings. In: 5th Naples Forum on Services, 2017-06-06 - 2017-06-09, Grand Hotel Cocumella.

Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2014) Connecting with the past : meeting the needs of ancestral tourists in Scotland. In: Heritage Tourism and Hospitality International Conference - HTHIC2014, 2014-11-06 - 2014-11-09, Boğaziçi University.

Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2017) Delivering the past : providing personalized ancestral tourism experiences. Journal of Travel Research, 56 (4). pp. 543-555. ISSN 0047-2875

Alexander, Matthew and Hamilton, Kathy (2012) Labour of love : reforging community ownership and identity. In: Association of Consumer Research, 2012-10-04 - 2012-10-06.

Alexander, Matthew and Hamilton, Kathy (2014) Preserving the past, present and future : consumer involvement in community heritage marketing. In: 2014 AMA Winter Marketing Educators' Conference, 2014-02-20 - 2014-02-23, Florida.

Alexander, Matthew and Hamilton, Kathy (2016) Recapturing place identification through community heritage marketing. European Journal of Marketing, 50 (7/8). pp. 1118-1136. ISSN 0309-0566

Alexander, Matthew and Hamilton, Kathy (2014) Who is Working for Who? Exploitation, Empowerment and Cocreation. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Alexander, Matthew and Hamilton, Kathy (2015) A 'placeful' station? The community role in place making and improving hedonic value at local railway stations. Transportation Research Part A: Policy and Practice, 82. pp. 65-77. ISSN 0965-8564

Alexander, Matthew and Jaakkola, Elina; Brodie, Roderick and Hollebeek, Linda and Conduit, Jodie, eds. (2015) Customer engagement and value co-creation. In: Customer Engagement. Routledge Taylor & Francis Group, Abingdon, pp. 3-20. ISBN 9781138847385

Alexander, Matthew and Jaakkola, Elina (2011) Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system. In: Industrial Marketing and Purchasing Conference, 2011-08-31 - 2011-09-03.

Alexander, Matthew and Kils, Katharina (2023) Working with 'the passionate few' : the indirect benefits of actor engagement in mundane service settings. Journal of Service Management Research (SMR). pp. 1-36. ISSN 2511-8676 (In Press)

Alexander, Matthew and Vallström, Niklas (2023) Value co-destruction : problems and solutions. AMS Review, 13 (3-4). pp. 200-210. ISSN 1869-8182

Alexander, Matthew and Wunderlich, Nancy (2016) When engagement leads to intensity : an exploratory study on the nature of cocreation intensity. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.

Alexander, Matthew and Yellowlees, John (2010) Co-creating community solutions with customers : the case of First ScotRail. In: Academy of Marketing Science, 2010-05-26 - 2010-05-29.

Alexander, Matthew J. and Beveridge, Euan and MacLaren, Andrew C. and O'Gorman, Kevin D. (2014) "Responsible drinkers create all the atmosphere of a mortuary" : policy implementation of responsible drinking in Scotland. International Journal of Contemporary Hospitality Management, 26 (1). pp. 18-34. ISSN 0959-6119

Alexander, Matthew J. and Jaakkola, Elina and Hollebeek, Linda D. (2018) Zooming out : actor engagement beyond the dyadic. Journal of Service Management. ISSN 1757-5818

Alexander, Nicholas and Carpenter, Jason and Doherty, Anne Marie and Moore, Marguerite (2009) International retailer country of origin and consumer receptiveness. In: 9th Triennial AMS/ACRA Retailing Conference, 2009-01-01.

Alexander, Nicholas and Doherty, Anne Marie (2004) International market entry : management competencies and environmental influences. European Retail Digest, 42 (Summer). pp. 14-19. ISSN 1352-9633

Alexander, Nicholas and Doherty, Anne Marie (2010) International retail research : focus, methodology and conceptual development. International Journal of Retail and Distribution Management, 38 (11/12). pp. 928-942. ISSN 0959-0552

Alexander, Nicholas and Doherty, Anne Marie (2009) International retailing. Oxford University Press, Oxford. ISBN 9780199212828

Alexander, Nicholas and Doherty, Anne Marie; Lam, Son K. and Giesler, Markus and Luo, Xueming, eds. (2019) Marketing innovation in time and across time : international flagship stores, brand identity, and the boundary of the firm. In: 2019 American Marketing Association Winter Conference. American Marketing Association, Chicago, Illinois. ISBN 978-0-87757-003-5

Alexander, Nicholas and Doherty, Anne Marie (2021) Overcoming institutional voids : Maisons Spéciales and the internationalisation of proto-modern brands. Business History, 63 (7). pp. 1079-1112. ISSN 0007-6791

Alexander, Nicholas and Doherty, Anne Marie (2000) The internationalisation of retailing : current research themes and future directions. International Marketing Review, 17 (4/5). pp. 322-326. ISSN 0265-1335

Alexander, Nicholas and Doherty, Anne Marie and Carpenter, Jason and Moore, Marguerite (2010) Consumer receptiveness to international retail market entry. International Journal of Retail and Distribution Management, 38 (3). pp. 160-172. ISSN 0959-0552

Alexander, Nicholas and Doherty, Anne Marie and Carpenter, Jason and Moore, Marguerite (2008) Consumer response to international retailer market entry. In: 15th International Conference on Recent Advances in Retailing and Services Science, 2008-01-01 - 2008-01-01.

Alexander, Nicholas and Doherty, Anne Marie and Carpenter, Jason and Moore, Marguerite (2010) International retail branding and consumer ethnocentrism. In: 6th International Conference of the Academy of Marketing Special Interest Group on Brand, Corporate Identity and Reputation, 2010-01-01.

Alexander, Nicholas and Doherty, Anne Marie and Cronin, James (2019) Market-mediated authenticity and the emergence of modern branding practices : Liberty of London, 1875-1900. In: Centre for the History of Retail and Distribution Conference 2019, 2019-09-10 - 2019-09-10, University of Wolverhampton.

Alexander, Nicholas and Doherty, Anne Marie and Cronin, James (2020) Transformational retailing and the emergence of a modern brand : Liberty of London, 1875-1900. History of Retailing and Consumption. ISSN 2373-518X (In Press)

Alexander, Nicholas and Doherty, Anne Marie and Godley, Andrew and Hang, Haiming (2011) The role of international retailing in the first and second global economy. In: British Academy of Management Conference 2011, 2011-09-13 - 2011-09-15, Aston University.

Alexander, Nicholas and Moore, Marguerite and Doherty, Anne Marie and Carpenter, Jason (2011) Modelling brand origin recognition accuracy. In: Thought Leaders in Brand Management 7th International Conference, 2011-11-20.

Ali, S. and Peters, L.D. and He, Hong-Wei and Lettice, F. (2010) Market based organizational learning, dynamic, and substantive capabilities : an integrative framework. Journal of Strategic Marketing, 18 (5). pp. 363-377. ISSN 0965-254X

Almoraish, Ahmed and Gounaris, Spiros (2018) How does past and present customer experience explain the satisfaction with the supplier? A fuzzy set qualitative comparative approach. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Alvarez-Gil, Maria Jose and Berrone, Pascual and Husillos, Javier and Lado, Nora (2007) Reverse logistics, stakeholders' influence, organizational slack, and managers' posture. Journal of Business Research, 60 (5). pp. 463-473. ISSN 0148-2963

Al‐Nabhani, Khalid and Wilson, Alan and McLean, Graeme (2022) Examining consumers' continuous usage of multichannel retailers' mobile applications. Psychology and Marketing, 39. pp. 168-195. ISSN 0742-6046

Anderson, S and Hastings, G and MacFadyen, L (2002) Strategic marketing in the UK tobacco industry. Lancet Oncology, 3 (8). pp. 481-486. ISSN 1470-2045

Anderson, Stephanie and Hamilton, Kathy (2023) Consumer-driven memorialization. Journal of Consumer Research. ISSN 1537-5277

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea; Cotte, June and Wood, Stacy, eds. (2014) "I regularly weigh up just getting rid of Facebook" : exploring restriction as a form of anti-consumption. In: Advances in Consumer Research. Association for Consumer Research, Duluth, Minnesota, pp. 235-239.

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea (2016) Social labour : exploring work in consumption. Marketing Theory, 16 (3). pp. 383-400. ISSN 1470-5931

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea (2018) "They were built to last" : Anti-consumption and the materiality of waste in obsolete buildings. Journal of Public Policy and Marketing, 37 (2). pp. 195-212. ISSN 0743-9156

Andriychuk, Oles (2020) Putting the Genie Back in the Bottle - or Adapting to the New Reality? Response to the CMA's 'Online Platforms and Digital Advertising' Market Study Interim Report. Competiton and Markets Authority - Gov.uk, London.

Andzulis, James and Baron, Steve and Daly, Aidan and Dann, Susan and Daunt, Kate L and Edvardsson, Bo and Ehret, Michael and Enquist, Bo and Farquhar, Jillian Dawes and Greer, Dominique A and Grönroos, Christian and Gummerus, Johanna and Halliday, Sue Vaux and Lefebvre, R Craig and Liljander, Veronica and Lusch, Robert and Martin, Charles and Massiah, Carolyn and McColl-Kennedy, Janet and Mele, Cristina and Neale, Larry and Nicholls, Richard and Ogbonna, Emmanuel and Ordanini, Andrea and Palmer, Adrian and Patricio, Lia and Rapp, Adam and Reynoso, Javier and Rosenbaum, Mark S. and de Ruyter, Ko and Schillewaert, Niels and Sebhatu, Samuel Petros and Shirahada, Kunio and Simpson, Merlin and Tombs, Alastair and Tuzovic, Sven and Vargo, Stephen L and von Wangenheim, Florian and Wilson, Alan and Wirtz, Jochen and Worthington, Steve and Yu, Ting; Fisk, Raymond P and Russell-Bennett, Rebekah and Harris, LLoyd C, eds. (2013) Global perspectives on service. In: Serving Customers. Tilde University Press, Australia. ISBN 978-0-7346-1099-7

Armstrong, G. and Kotler, P. and Harker, M.J. and Brennan, R. (2009) Marketing: An Introduction. Pearson Prentice-Hall, London, Harlow, United Kingdom. ISBN 9780273713951

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2012) Marketing : An Introduction. Pearson Prentice-Hall, London, London. ISBN 9780273762607

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2019) Marketing : An Introduction. Pearson Prentice-Hall, London, London. ISBN 9781292200309

Arslan, Ahmad and Kamara, Samppa and Zahoor, Nadia and Rani, Pushpa and Khan, Zaheer (2022) Survival strategies adopted by microbusinesses during COVID-19 : an exploration of ethnic minority restaurants in Northern Finland. International Journal of Entrepreneurial Behavior & Research, 28 (9). pp. 448-465.

Ates, Aylin and Acur, Nuran (2022) Making obsolescence obsolete : execution of digital transformation in a high-tech manufacturing SME. Journal of Business Research, 152. pp. 336-348. ISSN 0148-2963

Ates, Aylin and Paton, Steve and Sminia, Harry and Smith, Marisa (2022) Bridging differing perspectives on ecosystems research to understand co-opetition. In: 36th Annual Conference of the British Academy of Management, 2022-08-31 - 2022-09-02, Alliance Manchester Business School.

Athanasopoulos, Andreas and Gounaris, Spiros and Stathakopoulos, Vlasis (2001) Behavioural responses to customer satisfaction : an empirical study. European Journal of Marketing, 35 (5). pp. 687-707. ISSN 0309-0566

Austin, N.K. and Ibeh, K.I.N. and Yee, J.C.C. (2006) Consumer trust in the online travel marketplace. Journal of Internet Commerce, 5 (2). pp. 21-39. ISSN 1533-2861

Avlonitis, George and Gounaris, Spiros (1997) Company and market correlates of marketing orientation development : an empirical investigation. In: 26th Annual EMAC Conference, 1997-05-27.

Avlonitis, George and Gounaris, Spiros (1992) Company performance. Does marketing orientation matter? In: 21 Annual EMAC Conference, 1992-05-26.

Avlonitis, George and Gounaris, Spiros (2001) Market orientation development : a comparison of industrial vs. consumer goods companies. Journal of Business and Industrial Marketing, 16 (5). pp. 354-81.

Avlonitis, George and Gounaris, Spiros (1997) Marketing orientation and company performance : a comparative study of industrial vs. consumer goods companies. Industrial Marketing Management, 26 (5). 385–402. ISSN 0019-8501

Avlonitis, George and Gounaris, Spiros and Koritos, Christos; (2010) Effects of online store atmospheric qualities on consumer behavior : holistic vs. experimental approaches. In: AMA Winter Educators Conference 2010. American Marketing Association, USA, pp. 91-92. ISBN 9781617384271

Avlonitis, George and Gounaris, Spiros and Papastathopoulou, Paulina (2000) An exploratory study in the understanding of consumers’ attitudes towards the internet. In: 29th Annual EMAC Conference, 2000-05-30.

Avlonitis, George and Gounaris, Spiros and Papavasiliou, Nikolaos (1999) What does marketing orientation mean in practice? some empirical evidence. In: 28th Annual EMAC Conference, 1999-05-25.

Avlonitis, George and Idounas, Kostis and Gounaris, Spiros (2005) Pricing objectives over the service life cycle : some empirical evidence. European Journal of Marketing, 39 (5/6). pp. 696-714. ISSN 0309-0566

Avlonitis, George and Kouremenos, Athanasios and Gounaris, Spiros (1994) Assessing marketing effectiveness - some preliminary results. In: 23rd Annual EMAC Conference, 1994-05-24.

Avlonitis, George and Papastathopoulou, Paulina and Gounaris, Spiros (2001) An empirically based typology of product innovativeness for new financial services : success and failure scenarios. Journal of Product Innovation Management, 18 (5). pp. 324-341. ISSN 0737-6782

Azer, Jaylan and Alexander, Matthew (2022) COVID-19 vaccination : engagement behavior patterns and implications for public health service communication. Journal of Service Theory and Practice, 32 (2). pp. 323-351. ISSN 2055-6225

Azer, Jaylan and Alexander, Matthew (2018) Conceptualizing negatively-valenced influencing behavior : forms and triggers. Journal of Service Management. ISSN 1757-5818

Azer, Jaylan and Alexander, Matthew (2020) Direct and indirect negatively valenced engagement behavior. Journal of Services Marketing, 34 (7). pp. 967-981. ISSN 0887-6045

Azer, Jaylan and Alexander, Matthew (2020) Negative customer engagement behaviour : the interplay of intensity and valence in online networks. Journal of Marketing Management, 36 (3-4). pp. 361-383. ISSN 0267-257X

Azer, Jaylan and Blasco-Arcas, Lorena and Alexander, Matthew (2023) Visual Modality of Engagement : conceptualization, typology of forms, and outcomes. Journal of Service Research. ISSN 1094-6705

B. Barhorst, Jennifer and Wilson, Alan; Lendgren, Lisa and Geringer, Susan, eds. (2017) Retweeting brand experiences : factors motivating receivers to proliferate brand image disruptions. In: Choosing the Right Tools for the Job. MMA Spring Conference Proceedings . Marketing Management Association, USA, pp. 5-13.

Bach, Ho Q. and Shirahada, Kunio and Wilson, Alan (2016) Online public services access and the elderly : assessing determinants of behaviour in the UK and Japan. In: American Marketing Association Servsig Conference, 2016-06-17 - 2016-06-19, Maastricht University.

Baines, Paul and Macdonald, Emma K. and Wilson, Hugh and Blades, Fiona (2011) Measuring communication channel experiences and their influence on voting in the 2010 British general election. Journal of Marketing Management, 27 (7-8). pp. 691-717. ISSN 0267-257X

Baker, M.J. and Hart, S. (2007) Product strategy and management, 2nd edition. FT Prentice Hall, Harlow, UK. ISBN 978-0-273-69450-2

Baker, Michael (2015) Social business, business as if people mattered : variations on a theme by Schumacher (1973). Sustainability, 7 (6). pp. 6478-6496. ISSN 2071-1050

Balmer, John and Wilson, Alan (1998) Corporate identity : there is more to it than meets the eye. International Studies of Management and Organization, 28 (3). pp. 12-31. ISSN 0020-8825

Banerjee, M. and Hogg, G.M. and Hart, S. (2004) Does the level of experiencehave an effect on CRM programs? Exploratory research findings. Industrial Marketing Management, 33 (6). pp. 549-560.

Banister, Emma and Hamilton, Kathy and Piacentini, Maria and Abboud, Liliane and Allison, Seamus and Bruce, Helen and Hein, Wendy and Higgins, Leighanne and Hoyland, Charlotte and Nairn, Agnes and Parry, Sara and Tonner, Andrea, CRIS Collective (2023) Let there be a "We" : introducing an ethics of collective academic care. European Journal of Marketing. ISSN 0309-0566 (In Press)

Barhorst, Jennifer and McLean, Graeme and Krey, Nina (2021) Augmented reality experiences : exploring the sensory and cognitive aspects that foster brand loyalty. In: Society for Marketing Advances, 2021-11-03 - 2021-11-06, Florida.

Barhorst, Jennifer and Wilson, Alan (2018) Retweeting service experiences: factors influencing receivers to proliferate brand image disruptions. In: Frontiers in Service 2018, 2018-09-06 - 2018-09-09, Texas State University.

Barhorst, Jennifer B. and McLean, Graeme and Brooks, Joshua and Wilson, Alan (2019) Everyday micro-influencers and their impact on corporate brand reputation. In: 21st ICIG Symposium, 2019-06-04 - 2019-06-06, Durham Business School.

Barhorst, Jennifer B. and Wilson, Alan and Brooks, Joshua (2020) Negative Tweets and their impact on likelihood to recommend. Journal of Business Research, 117. pp. 727-739. ISSN 0148-2963

Barhorst, Jennifer Brannon and Krey, Nina and McLean, Graeme (2023) Exploring mental time travel experiences and their influence on behavioral intentions and learning. Psychology and Marketing, 40 (8). pp. 1615-1633. ISSN 0742-6046

Barhorst, Jennifer Brannon and McLean, Graeme and Krey, Nina and Javornik, Ana and Evanschitzky, Heiner (2023) Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes. Journal of Business Research, 164. 113886. ISSN 0148-2963

Barhorst, Jennifer Brannon and McLean, Graeme and Shah, Esta and Mack, Rhonda (2021) Blending the real world and the virtual world : exploring the role of flow in augmented reality experiences. Journal of Business Research, 122. pp. 423-436. ISSN 0148-2963

Barhorst, Jennifer Brannon and Wilson, Alan and McLean, Graeme James and Brooks, Joshua (2020) Service encounter microblog word of mouth and its impact on firm reputation. Journal of Services Marketing, 34 (5). pp. 717-733. ISSN 0887-6045

Barić, Ana and Jelovac, Dejan and Fain, Nuša (2013) Barriers in multicultural business communication : an empirical study of Slovenia and Bosnia and Herzegovina. IIASS : Innovative Issues and Approaches in Social Sciences, 6 (3). pp. 18-37. ISSN 1855-0541

Barkworth, Louise and Hibbert, Sally and Horne, Suzanne and Tagg, Stephen (2001) Giving at risk? Examining perceived risk and blood donation behaviour. Journal of Marketing Management, 18 (9-10). pp. 905-922. ISSN 0267-257X

Barros, Carlos Pestana and Butler, R. and Correia, Antónia (2008) Heterogeneity in destination choice : tourism in Africa. Journal of Travel Research, 47 (2). pp. 235-246. ISSN 0047-2875

Baumgarth, C. and Evanschitzky, H. (2005) Die Rolle von Replikationen in der Marketingwissenschaft. Marketing ZFP, 27 (4). pp. 253-262. ISSN 0344-1369

Baxendale, Shane and Macdonald, Emma K. and Wilson, Hugh N. (2015) The impact of different touchpoints on brand consideration. Journal of Retailing, 91 (2). pp. 235-253. ISSN 0022-4359

Berjozkina, Galina and Garanti, Zanete (2020) Emerging influencers promoting travel : the case of local tourism in Latvia. Journal of Regional Economic and Social Development, 1 (13). pp. 51-64.

Bernard, K.N. and Komaromi, L. and Lampikoski, K. and Lepannen, L. and McNair, M.B. and Soeiro, A. (2002) Putting adult education on an enterprise basis: interim results from an European trans-national co-operation programme. In: 11th Annual Conference of the European Distance Education Network, 2002-06-16 - 2002-06-19.

Bernard, K.N. and Komaromi, L. and Lampikoski, K. and Leppanen, L. and McNair, M.B. and Soeiro, A. (2003) A marketing handbook for adult education. To be assertained.

Bernard, K.N. and McNair, M.B. (2003) Treating education as a business: realities, challenges and opportunities for countries in transition. In: 5th International Conference on Enterprise in Transition, 2003-05-22 - 2003-05-24.

Binti Abu, Mimi and Alexander, Matthew and Wilson, Juliette (2022) Unintended consequences in mundane service settings. In: ANZMAC 2022, 2022-12-05 - 2022-12-07, Australia.

Black, Iain and Baines, Paul and Baines, Ning and O’Shaughnessy, Nicholas and Mortimore, Roger (2021) The dynamic interplay of hope vs fear appeals in a referendum context. Journal of Political Marketing. ISSN 1537-7857

Black, Iain and Malik, Arinuma and Mora, Camille (2023) Why aren't they listening to us? Exploring Marketing literature's (lack of) presence in the most influential summary of climate change science. In: European Marketing Academy Conference, 2023-05-23 - 2023-05-26.

Black, Iain and Tagg, Stephen (2007) A grounded theory of doctors' information search behaviour. Implications for information provision, pharmaceutical market entry and development. Journal of Marketing Management, 23 (3-4). pp. 347-366. ISSN 0267-257X

Black, Iain and Veloutsou, Cleopatra (2017) Working consumers : co-creation of brand identity, consumer identity and brand community identity. Journal of Business Research, 70. pp. 416-429. ISSN 0148-2963

Black, Iain R. and Areni, Charles S. (2016) Anticipatory savoring and consumption : just thinking about that first bite of chocolate fills you up faster. Psychology and Marketing, 33 (7). pp. 516-524. ISSN 0742-6046

Black, Iain R. and Shaw, Deirdre and Trebeck, Katherine (2017) A policy agenda for changing our relationship with consumption. Journal of Cleaner Production, 154. pp. 12-15. ISSN 0959-6526

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Actor engagement platforms : exploring business actor engagement in complex service systems. In: Frontiers in Service 2017, 2017-06-22 - 2017-06-25, Fordham University.

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Exploring business actor engagement in service systems through engagement platforms. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

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Doherty, Anne Marie and Faleye, Gbolahan (2012) The evolution of networks and interaction in the co-creation of value : a case study of the development of a city museum. In: Academy of Marketing Conference: Marketing: catching the technology wave, 2012-07-02 - 2012-07-05.

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Evans, Brendan and Wilson, Juliette and Drakopoulou Dodd, Sarah and Alexander, Matthew (2022) Community engagement for social and environmental innovation : a Sicilian case study. In: Institute for Small Business and Entrepreneurship, 2022-10-27 - 2022-10-28, UK.

Evanschitzky, H. (2007) Market orientation of service networks: direct and indirect effects on sustained competitive advantage. Journal of Strategic Marketing, 15 (4). pp. 349-368. ISSN 0965-254X

Evanschitzky, H. and Aalto-Setälä, V. and Kenning, P. and Vogel, V. (2006) Differences in consumer price knowledge between Germany and Finland: a cross-cultural study. International Review of Retail, Distribution and Consumer Research, 16 (5). pp. 591-599.

Evanschitzky, H. and Ahlert, D.; (2007) Managing service networks' success. In: Advances in Services Innovation. Springer, New York, pp. 151-165.

Evanschitzky, H. and Ahlert, D. (2006) Multi-channel management im spannungsfeld von kundenzufriedenheit und organisation (Multi-channel management in the interaction between customer and organization). Thexis, 4. pp. 21-25.

Evanschitzky, H. and Ahlert, D. and Blaich, G. and Kenning, P. (2007) Knowledge management in knowledge intensive service networks: a strategic management approach. Management Decision, 45 (2). pp. 265-283.

Evanschitzky, H. and Ahlert, D. and Blut, M.H.; (2006) Current status and future evolution of retail formats. In: Retailing in the 21st century - current and future trends. Springer, pp. 289-308.

Evanschitzky, H. and Ahlert, D. and Hesse, J. (2005) Zwischen relevance und rigor: der erfolgreiche einsatz der erfolgsforschung in wissenschaft und praxis. Wirtschaftswissenschaftliches Studium, 34 (7). pp. 362-367.

Evanschitzky, H. and Ahlert, D. and Kenning, P. and Vogel, V.; (2005) Das preiswissen deutscher kunden: eine international vergleichende status quo-analyse. In: Handelsforschung (Trommsdorff V.). To be assertained, pp. 259-277.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David; (2004) Internationalisierung von franchisesystemen. In: Jahrbuch Handelsmanagement (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 303-321.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David; (2005) Markenmanagement in internationalen märkten. In: Internationalisierung von dienstleistungen (Bruhn M., Stauss, B.). To be assertained, pp. 229-252.

Evanschitzky, H. and Armstrong, J. (2010) Replications of forecasting research. International Journal of Forecasting, 26 (1). pp. 4-8. ISSN 0169-2070

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, D. (2008) Der einfluss der organisationsstruktur auf teamperformance : eine gruppenexperimentelle studie. Managementforschung, 18. pp. 1-34.

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, M. (2008) Relationship quality in franchise systems : an empirical assessment. In: Global Marketing Conference, 2008-03-20 - 2008-03-23.

Evanschitzky, H. and Baumgarth, C. and Hubbard, R. and Armstrong, J. (2007) Replication research's disturbing trend. Journal of Business Research, 60 (4). pp. 411-415. ISSN 0148-2963

Evanschitzky, H. and Brock, C. (2009) The forgiving customer: commitment, intentions, and behavior after critical incidents. In: Academy of Marketing Science – 14th Biennial World Marketing Congress 2009, 2009-07-22 - 2009-07-25, Oslo School of Management - Campus Kristiania. (Unpublished)

Evanschitzky, H. and Brock, C. and Kenning, P. and Blut, M. (2008) Complaint handling in the B2B sector. In: 2008 AMA Winter Educators' Conference, 2008-02-15 - 2008-02-18.

Evanschitzky, H. and Goutier, M.; (2005) Network relationship management bei dienstleistungen. In: Jahrbuch Handelsmanagement 2005 (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 107-123.

Evanschitzky, H. and Hesse, J.; (2004) Vertrieb in der konsumgüterindustrie. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 75-87.

Evanschitzky, H. and Iyer, G. (2007) E-Services: opportunities and threats. Springer. ISBN 978-3-8350-0801-4

Evanschitzky, H. and Iyer, G.R. and Hesse, J. (2004) E-satisfaction: a re-examination. Journal of Retailing, 80 (3). pp. 237-247. ISSN 0022-4359

Evanschitzky, H. and Iyer, G.R. and Plabmann, H. (2006) The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59 (12). pp. 1207-1213. ISSN 0148-2963

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Gounaris, Spiros and Dimitriadis, Sergios (2003) Assessing service quality on the WEB : evidence from B2C portals. Journal of Services Marketing, 17 (5). pp. 529-548. ISSN 0887-6045

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2005) Antecedents of perceived quality in the context of internet retail stores. Journal of Marketing Management, 21 (7/8). pp. 669-700. ISSN 0267-257X

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2010) An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24 (2/3). pp. 142-156. ISSN 0887-6045

Gounaris, Spiros and Koritos, Christos (2012) Adoption of technologically-based innovations : the neglected role of bounded rationality. Journal of Product Innovation Management, 29 (5). pp. 821-838. ISSN 0737-6782

Gounaris, Spiros and Koritos, Christos (2008) Investigating the drivers of Internet banking adoption decision : a comparison of three alternative frameworks. International Journal of Bank Marketing, 26 (5). pp. 282-304. ISSN 0265-2323

Gounaris, Spiros and Koritos, Christos (2008) Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption. Journal of Financial Services Marketing, 13 (1). pp. 39-51. ISSN 1363-0539

Gounaris, Spiros and Koritos, Christos (2007) Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Gounaris, Spiros and Koritos, Christos and Kostopoulos, Giannis G. (2009) Person place congruency in online shopping contexts. In: 14th Annual AMS World Marketing Congress, 2009-07-07.

Gounaris, Spiros and Koritos, Christos and Vassilikopoulou, Katerina (2010) Person–place congruency in the Internet Banking context. Journal of Business Research, 63 (9-10). pp. 943-949. ISSN 0148-2963

Gounaris, Spiros and Kostopoulos, Giannis (2008) An empirical investigation of the path from service blueprinting formality to perceived service quality. In: 17th Annual Conference of Services Marketing Excellence, 2008-09-26.

Gounaris, Spiros and Papadakis, George (2007) Organizational antecedents of ERP user acceptance. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2003) Assessing the importance of the development activities for successful new services : does innovativeness matter? International Journal of Bank Marketing, 21 (5). pp. 266-279. ISSN 0265-2323

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2004) Identifying the antecedences of service elimination performance. In: 33rd Annual EMAC Conference, 2004-05-25.

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2005) Service elimination decision-making and the product life cycle model : project servdrop. In: 12th Biannual Conference of World Marketing Association, 2005-07-05.

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2002) An exploratory investigation of the effect of formality on the content of the service elimination process. In: 31st Annual EMAC, 2002-05-28.

Gounaris, Spiros and Siampos, Anastasios; (2015) Market and entrepreneurial orientation's effect on organisational performance through marketing capabilities. In: Academy of Marketing (AM) 2015 Conference Proceedings. Academy of Marketing, IRL. (In Press)

Gounaris, Spiros and Stathakopoulos, Vlasis (2006) Διοίκηση Στρατηγικών Σχέσεων : Μάρκετινγκ και Πωλήσεις για Πελάτες Στρατηγικής Σημασίας. Stamoulis, Athens. ISBN 9603516635

Gounaris, Spiros and Stathakopoulos, Vlasis (2004) Antecedents and consequences of brand loyalty : an empirical study. Journal of Brand Management, 11 (4). pp. 283-306. ISSN 1350-231X

Gounaris, Spiros and Stathakopoulos, Vlasis and Athanasopoulos, Andreas (2003) Antecedents to perceived service quality : an exploratory study in the banking sector. International Journal of Bank Marketing, 21 (4). pp. 168-190. ISSN 0265-2323

Gounaris, Spiros and Tzempelikos, Nektarios (2008) Criteria for identifying key accounts and business performance - are they linked? In: 37th EMAC Annual Conference 2008, 2008-06-03.

Gounaris, Spiros and Tzempelikos, Nektarios (2007) Key account management effectiveness – a pilot relationship marketing perspective. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Gounaris, Spiros and Tzempelikos, Nektarios (2013) Key account management orientation and its implications : a conceptual and empirical examination. Journal of Business-to-Business Marketing, 20 (1). pp. 33-50. ISSN 1547-0628

Gounaris, Spiros and Tzempelikos, Nektarios (2008) Key account management orientation and its implications : an empirical examination. In: 2nd International Conference of the Global Sales Science Institute (GSSI), 2008-03-17 - 2008-03-17.

Gounaris, Spiros and Tzempelikos, Nektarios (2014) Relational key account management : building a competitive advantage through structural reformations and relationship management skills. Industrial Marketing Management, 43 (7). pp. 1110-1123. ISSN 0019-8501

Gounaris, Spiros and Tzempelikos, Nektarios and Chatzipanagioti, Kalliopi (2007) The relationships of customer-perceived value, satisfaction, loyalty and behavioral intentions. Journal of Relationship Marketing, 6 (1). pp. 63-87. ISSN 1533-2667

Gounaris, Spiros and Tzempelikos, Nektarios and Macdermott, Michael (2014) Implementing Key Account Management : key dimensions and outcomes. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Gounaris, Spiros and Vassilikopoulou, Katerina and Chatzipanagiotou, Kalliopi C. (2010) Internal-market orientation : a misconceived aspect of marketing theory. European Journal of Marketing, 44 (11/12). pp. 1667-1699. ISSN 0309-0566

Gounaris, Spiros and Venetis, Karin (2002) Trust in industrial service relationships : behavioral consequences, antecedents and the moderating effect of the duration of the relationship. Journal of Services Marketing, 16 (7). pp. 636-655. ISSN 0887-6045

Grant, D. A. and Russell, G. and Wagner, B. and Fain, N.; Culley, Stephen J. and Lindemann, Udo and McAloone, Tim and Weber, Christian and Marjanović, Dorian, eds. (2016) Optimizing the process of product development by collaborating & thinking visually-co-creation within Howden. In: Proceedings of the DESIGN 2016 14th International Design Conference. Proceedings of the International Design Conference, 4 . The Design Society, HRV, pp. 2017-2026.

Grant, I. (2006) Creative approaches to new media research. Young Consumers: Insights and Ideas for Responsble Marketers, 7 (2). pp. 51-56. ISSN 1747-3616

Grant, I.; Ekström, Karin M. and Tufte, Birgitte, eds. (2007) Online privacy - an issue for children. In: Children, media and consumption: on the front edge. Yearbooks . Nordicom, Göteborgs universitet, Göteborg, Sweden, pp. 63-78. ISBN 978-91-89471-51-1

Grant, I. and Crosier, Keith (2008) Marketing in the era of accountability. [Review]

Grant, I. and McLeod, C. (2007) Advertising agency planning - conceptualising network relationships. Journal of Marketing Management, 23 (5/6). pp. 425-442. ISSN 0267-257X

Grant, I. and O'Donohoe, S. (2007) Brand in hand? a contextualised account of adolescents' mobile phone consupmtion. Advances in Consumer Research, 34. pp. 280-285. ISSN 0098-9258

Grant, I. and Woisetschläger, David and Evanschitzky, H. and Jockisch, M. (2008) New customer promotions and their impact on existing customers. In: Academy of Marketing Sciences Annual Conference 2008, 2008-05-28 - 2008-05-31. (Unpublished)

Grant, Ian and McLeod, Charlotte and Shaw, E. (2011) Conflict and advertising planning : consequences of networking for advertising planning. European Journal of Marketing, 46 (1-2). 73 - 91. ISSN 0309-0566

Grant, Ian and O'Donohoe, Stephanie (2007) Why young consumers are not open to mobile marketing communications. International Journal of Advertising, 26 (2). pp. 223-246. ISSN 0265-0487

Grant, Ian and Shaw, Eleanor (2009) Relational conflict across networks in the advertising industry. In: 25th Industrial Marketing and Purchasing Group Conference, 2009-09-03 - 2009-09-05. (Unpublished)

Grant, Ian C. (2004) Communicating with young people through the eyes of practitioners. Journal of Marketing Management, 20 (5-6). pp. 591-606. ISSN 0267-257X

Grant, Ian C. (2005) Young people's relationships with online marketing practices: an intrusion too far? Journal of Marketing Management, 21 (5). pp. 607-623. ISSN 0267-257X

Grant, Ian C. and Hassan, Louise M. and Hastings, Gerard B. and Mackintosh, Anne Marie and Eadie, Douglas, Cancer Research UK (Funder) (2007) The influence of branding on adolescent smoking behaviour: exploring the mediating role of image and attitudes. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 1-11.

Grant, Ian C. and Waite, Kathryn (2003) Following the yellow brick road - young adults' experiences of the information super-highway. Qualitative Market Research: An International Journal, 6 (1). pp. 48-57. ISSN 1352-2752

Groth, M. and Hennig-Thurau, Thorsten and Walsh, Gianfranco (2009) Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52 (5). pp. 958-974. ISSN 0001-4273

Grougiou, V. and Wilson, A.M. (2004) Call centres: the attitudes of the grey market. Journal of Customer Behaviour, 3 (2). pp. 147-164. ISSN 1475-3928

Grougiou, V. and Wilson, A.M. (2003) Financial service call centres: problems encountered by the grey market. Journal of Financial Services Marketing, 7 (4). pp. 360-368. ISSN 1363-0539

Grougiou, Vassiliki and Wilson, Alan (2003) The mismatch between the growth in call centres and the needs of the grey market. In: 32nd EMAC Conference, 2003-05-20 - 2003-05-23.

Grougiou, Vassiliki and Wilson, Alan (2005) The role of employee's age in senior customers' evaluation of the service encounter : a phenomenological study. Journal of Macromarketing, 25 (2). p. 269. ISSN 0276-1467

Grout, Ian and Kajzer, Ingrid (2003) Breaking free from the unsustainable now. Designjournalen, 10 (1). pp. 36-45. ISSN 1400-8963

Gustafsson, Ulla and O'connell, Rebecca and Draper, Alizon and Tonner, Andrea (2019) What is Food? Reasearching a Topic with Many Meanings. Routledge, London. ISBN 9780429426100

Hamill, J. (2001) Building sustained customer advantage. In: 7th Annual International Conference of the Banking Institute of Higher Education, 1900-01-01.

Hamill, J. and Stevenson, Alan (2008) Book review: Get to the top on google. International Journal of Market Research, 50 (6). pp. 843-844. ISSN 0025-3618

Hamilton, K. (2012) Understanding children as consumers. [Review]

Hamilton, K.L. (2009) Consumer kids: how big business is grooming our children for profit. International Journal of Market Research, 51 (5). pp. 709-710. ISSN 0025-3618

Hamilton, K.L.; (2007) Making sense of consumer disadvantage. In: Critical Marketing: Defining the Field. Elsevier, pp. 178-192. ISBN 978-0-7506-8066-0

Hamilton, K.L. and Catterall, M. (2006) Consuming love in poor families: Children's influence on consumption decisions. Journal of Marketing Management, 22 (9-10). pp. 1031-1052. ISSN 0267-257X

Hamilton, K.L. and Catterall, M. (2008) Cooperation and conflict in family decision making. European Advances in Consumer Research, 8.

Hamilton, K.L. and Catterall, M. (2008) I can do it! consumer coping and poverty. Advances in Consumer Research, 35. pp. 551-556. ISSN 0098-9258

Hamilton, K.L. and Catterall, M.; Lees, Margaret and Davis, Teresa and Gregory, Gary, eds. (2007) Keeping up appearances: low-income consumers' strategies aimed at disguising poverty. In: Asia-Pacific Advances in Consumer Research. Association for Consumer Research, 184 - 189.

Hamilton, K.L. and Catterall, M. (2005) Towards a better understanding of the low income consumer. Advances in Consumer Research, 32 (1). pp. 627-632. ISSN 0098-9258

Hamilton, K.L. and Catterall, Miriam and Maclaren, Pauline and Stevens, Lorna (2008) Materialist feminism: reinstating a wider social critique in research on gender and consumer behavior gender. In: 9th ACR Conference on Gender, Marketing, and Consumer Behavior, 2008-06-16 - 2008-06-19.

Hamilton, K.L. and Downey, H. and Catterall, M. (2006) A sheep in wolf's clothing: exploring researcher vulnerability. Advances in Consumer Research, 33. pp. 672-677. ISSN 0098-9258

Hamilton, K.L. and Hassan, L.M. (2010) Self-concept, emotions and consumer coping : smoking across Europe. European Journal of Marketing, 44 (7/8). pp. 1101-1120. ISSN 0309-0566

Hamilton, K.L. and Hewer, P.A. (2010) Gender in motion: dancing salsa and masculine identities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29. (Unpublished)

Hamilton, K.L. and Hewer, P.A. (2010) Tribal mattering spaces : social-networking sites, celebrity affiliations, and tribal innovations. Journal of Marketing Management, 26 (3-4). pp. 271-289. ISSN 0267-257X

Hamilton, Kathleen and Alexander, Matthew (2017) Spatial, temporal and social dimensions of a ‘destination-in-motion’. European Journal of Marketing, 51 (11/12). pp. 2101-2117. ISSN 0309-0566

Hamilton, Kathleen and Hewer, Paul; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Tribal mattering spaces : social networking sites celebrity affiliations and tribal innovations. In: New Directions in Consumer Research Volume IV. SAGE Library in Marketing . SAGE Publications Ltd, London, pp. 325-346. ISBN 9781473911536

Hamilton, Kathleen and Hewer, Paul and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : Spaces. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xiv. ISBN 9781473911536

Hamilton, Kathy (2009) Consumer decision making in low-income families : the case of conflict avoidance. Journal of Consumer Behaviour, 8 (5). pp. 252-267. ISSN 1472-0817

Hamilton, Kathy (2012) Single mothers in poverty : consumption paradoxes of stigma avoidance. In: Association for Consumer Research Conference 2012, 2012-10-04 - 2012-10-07.

Hamilton, Kathy and Alexander, Matthew (2013) Caring about the community : exploring place transformation through adopt a station. In: European Conference for the Association for Consumer Research, 2013-07-04 - 2013-07-07.

Hamilton, Kathy and Alexander, Matthew (2012) 'Labour of Love' : exploring community regeneration through Adopt A Station. In: BSA Annual Conference, 2011-04-15.

Hamilton, Kathy and Alexander, Matthew (2013) Organic community tourism : a cocreated approach. Annals of Tourism Research, 42. 169–190. ISSN 0160-7383

Hamilton, Kathy and Catterall, Miriam (2006) Transitions into poverty: An exploratory study into how families cope when faced with income reduction and limited consumption opportunities. Marketing Review, 6 (2). pp. 123-136. ISSN 1469-347X

Hamilton, Kathy and Downey, Hilary (2012) The role of nostalgic consumption in transition to vulnerability. In: European Sociology Association Consumer Network Meeting, 2012-09-05 - 2012-09-08.

Hamilton, Kathy and Dunnett, Susan and Downey, Hilary (2012) Researcher identity : exploring the transformatory power of the research experience. Journal of Consumer Behaviour, 11 (4). pp. 275-282. ISSN 1472-0817

Hamilton, Kathy and Edwards, Sarah and Hammill, Faye and Wagner, Beverly and Wilson, Juliette (2014) Nostalgia in the twenty-first century. Consumption, Markets and Culture, 17 (2). pp. 101-104. ISSN 1025-3866

Hamilton, Kathy and Porteous, Holly (2022) Some reflections on interdisciplinary CCT research : field boundaries, social impact and the semantics of consumer vulnerability. Journal of Marketing Management, 38 (1-2). pp. 145-157. ISSN 0267-257X

Hamilton, Kathy and Porteous, Holly and Wilson, Juliette (2022) Transformations : the significance of community spaces : how can researchers draw methodological inspiration from the communities they study? National Centre for Academic and Cultural Exchange, London.

Hamilton, Kathy and Wagner, Beverly and Wilson, Juliette and Tonner, Andrea (2012) Food and nostalgia - poetic representations in representing culinary cultures : an exploration of three culinary texts. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19. (Unpublished)

Hamilton, Kathy and Wagner, Beverly A. (2014) Commercialised nostalgia : staging consumer experiences in small businesses. European Journal of Marketing, 48 (5/6). pp. 813-832. ISSN 0309-0566

Hamilton, Kathy and Wilson, Juliette and Porteous, Holly (2022) Transformative Spaces. Vimeo, [University of Strathclyde, Glasgow].

Hamilton, S. and Hewer, P.A. and Brownlie, Douglas (2007) Cultures of community and consumption: an exploratory study of identity transition and social practice. In: Academy of Marketing Annual Conference, 2007-07-01. (Unpublished)

Harker, M.J. (2006) Full wallets: the customer perspective on loyalty cards. Journal of Consumer Behaviour. ISSN 1472-0817

Harker, M.J. (2004) Lenses and mirrors : the customer perspective on part-time marketers. Marketing Intelligence and Planning, 22 (6). pp. 663-672. ISSN 0263-4503

Harker, M.J. (2002) Lingua franca. Journal of Customer Behaviour, 1 (2). pp. 195-214. ISSN 1475-3928

Harker, M.J. (2006) Realpolitik: consumer morality and emotions in marketing relationships. Journal of Relationship Marketing. ISSN 1533-2667

Harker, M.J.; Harker, M.J. and Egan, J., eds. (2005) Relationship marketing defined? In: Relationship Marketing. Sage, United Kingdom. ISBN 1412908663

Harker, M.J. and Bennan, R. and Ward, J. and Fierro, J. (2007) The teaching and learning of relationship marketing. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Harker, M.J. and Thomas, M.J. and Crosier, K. and Brennan, R. (2008) Marketing intelligence and planning: past, present and future. Marketing Intelligence and Planning, 26 (1). pp. 7-10. ISSN 0263-4503

Harker, Michael (2014) Undergraduate Marketing Education in the UK : Final Report. Academy of Marketing. (In Press)

Harker, Michael and Brennan, Ross (2011) The strategy and tactics of cases in marketing education. In: World Marketing Congress 2011, 2011-07-20 - 2011-07-23.

Harker, Michael and Brennan, Ross and Kotler, Philip and Armstrong, Gary (2015) Marketing : An Introduction. Pearson Prentice-Hall, London, Harlow. (In Press)

Harker, Michael and Dennis, June (2014) When is a dissertation not a dissertation? In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Harker, Michael and Hynes, Niki and Caemmerer, Barbara (2015) Management education by the French Grandes Ecoles de Commerce. Academy of Management Learning and Education. ISSN 1537-260X (In Press)

Harker, Michael and Kotler, Philip and Armstrong, Gary and Merino, Maria and Pintado, Teresa and Juan, Jose and Brennan, Ross (2011) Introducción al marketing 3e. Pearson Espana. ISBN 9788483226766

Harker, Michael and Taheri, Babak (2011) Marketing applications: from Angry Birds to happy marketers. In: Academy of Marketing Conference 2011, 2011-07-05 - 2011-07-07.

Harker, Michael and Vos, Lynn (2014) Undergraduate marketing education in the UK. In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Harker, Michael John (1999) Relationship marketing defined? An examination of current relationship marketing definitions. Marketing Intelligence and Planning, 17 (1). pp. 13-20. ISSN 0263-4503

Harker, Michael John and Paddison, Andrew; Brennan, Ross and Vos, Lynn, eds. (2021) The marketing curriculum. In: Teaching Marketing. Elgar Guides to Teaching . Edward Elgar Publishing, Cheltenham, pp. 75-102. ISBN 9781789907889

Harris, F. and MacKintosh, A. M. and Anderson, S. and Hastings, G. and Borland, R. and Fong, G. T. and Hammond, D. and Cummings, K. M. (2006) Effects of the 2003 advertising/promotion ban in the United Kingdom on awareness of tobacco marketing : findings from the International Tobacco Control (ITC) Four Country Survey. Tobacco Control, 15. pp. 26-33. ISSN 0964-4563

Harris, S.G.S. and Dibben, M.R. (2003) Export market development: planning and relationship processes of entrepreneurs in different countries. Journal of International Entrepreneurship, 2 (2). pp. 383-403.

Harrison, Tina Suzanne and Onyia, Okey Peter and Tagg, Stephen K. (2014) Towards a universal model of internet banking adoption : initial conceptualization. International Journal of Bank Marketing, 32 (7). pp. 647-687. ISSN 0265-2323

Hart, S. (2001) Marketing and management interfaces in the enactment of strategic management accounting practices: an exploratory investigation. CIMA, United Kingdom. ISBN 1-85971489-7

Hart, S. (2003) Marketing changes. ITBP, United Kingdom. ISBN 1861526733

Hart, S. and Baker, M.J. (2007) The marketing book 6th edition. Butterworth - Heinemann, Oxford, UK. ISBN 978-0-7506-8566-5

Hart, S. and Hogg, G.M. and Thomson, E. (2002) Does CRM deliver? Journal of Customer Behaviour, 1. pp. 241-268. ISSN 1475-3928

Hart, Susan and Hogg, Gillian M. and Banerjee, M. (2002) An examination of primary stakeholders' opinions in CRM: Convergence and divergence? Journal of Customer Behaviour, 1 (2). pp. 241-268. ISSN 1475-3928

Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2004) Navigating the new product development process. Industrial Marketing Management, 33 (7). pp. 619-626.

Hart, Susan and Sittimalakrom, Wuthichai (2004) Market orientation versus quality orientation: sources of superior business performance. Journal of Strategic Marketing, 12 (4). pp. 243-253. ISSN 0965-254X

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Niko (2004) Delivering customer loyalty schemes in retailing: exploring the employee dimension. International Journal of Retail and Distribution Management, 32 (4). pp. 190-204. ISSN 0959-0552

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Nikolaos (2003) Retail loyalty schemes : results for a consumer diary study. Journal of Retailing and Consumer Services, 10 (2). pp. 109-119. ISSN 0969-6989

Hart, Susan and Soehadi, A.W. and Tagg, S.K. (2001) Measuring market orientation in the Indonesian retail context. Journal of Strategic Marketing, 9 (4). pp. 285-299. ISSN 0965-254X

Hartmann, Kim and Lederer, Matthias (2021) The current state of Big Data research in tourism : results of a systematic literature analysis. Zeitschrift für Tourismuswissenschaft, 13 (2). pp. 209-226. ISSN 2366-0406

Hassan, L.M. and Shiu, E.M.K. (2007) Gender differences in low risk single-occasion drinking: an application of the theory of planned behaviour. International Journal of Consumer Studies, 31 (4). pp. 317-325. ISSN 1470-6423

Hassan, L.M. and Shiu, E.M.K. and Michaelidou, M. (2010) The influence of nutritional information on choice : the roles of temptations, conflict, and self control. Journal of Consumer Affairs, 44 (3). pp. 499-515. ISSN 0022-0078

Hassan, L.M. and Shiu, E.M.K. and Thrasher, J. and Fong, G. and Hastings, G. (2008) Exploring the effectiveness of cigarette warning labels: findings from the United States and United Kingdom arms of the International Tobacco Control (ITC) Four Country Survey. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 263-274.

Hassan, L.M. and Shiu, E.M.K. and Walsh, G. and Hastings, G. (2009) Help for a life without tobacco: a case study on demarketing across two levels. Marketing Intelligence and Planning, 27 (4). pp. 486-502. ISSN 0263-4503

Hassan, L.M. and Walsh, G. and Shiu, E.M.K. and Hastings, G. and Harris, F. (2007) Modeling persuasion in social advertising: a study of responsible thinking in anti-smoking promotion in eight Eastern EU (European Union) member states. Journal of Advertising, 36 (2). ISSN 0091-3367

Hassan, Louise and Hamilton, Kathy (2013) A research agenda for smoking in private shared places using place attachment theory. In: 2012 AMA Winter Marketing Educators' Conference, 2012-02-17 - 2012-02-19.

Hastings, Gerard and Anderson, Susan and Cooke, Emma and Gordon, Ross (2005) Alcohol marketing and young people's drinking : a review of the research. Journal of Public Health Policy, 26 (3). pp. 296-311. ISSN 0197-5897

Hastings, Gerard and MacFadyen, Lynn (2000) A day in the life of an advertising man : review of internal documents from the UK tobacco industry's principal advertising agencies. British Medical Journal, 321 (7257). pp. 366-371. ISSN 0959-8146

He, Hong-Wei (2012) Corporate identity anchors : a managerial cognition perspective. European Journal of Marketing, 46 (5). pp. 609-625. ISSN 0309-0566

He, Hong-Wei (2008) Corporate identity/strategy interface : implications for corporate level marketing. European Journal of Marketing, 42 (1-2). pp. 10-15. ISSN 0309-0566

He, Hong-Wei and Balmer, J. (2007) Identity studies : multiple perspectives and implications for corporate-level marketing. European Journal of Marketing, 41 (7/8). pp. 765-785. ISSN 0309-0566

He, Hong-Wei and Balmer, J. (2007) Perceived corporate identity/strategy dissonance : triggers and managerial responses. Journal of General Management, 33 (1). pp. 71-91. ISSN 0306-3070

He, Hong-Wei and Balmer, John (2006) Alliance brands : building corporate brands through strategic alliances? Journal of Brand Management, 13 (4/5). pp. 242-256. ISSN 1350-231X

He, Hong-Wei and Balmer, John (2013) A grounded theory of the corporate identity and corporate strategy dynamic : a corporate marketing perspective. European Journal of Marketing, 47 (3/4). pp. 401-430. ISSN 0309-0566

He, Hong-Wei and Balmer, John (2005) The saliency and significance of generic identity : an exploratory study of UK building societies. International Journal of Bank Marketing, 23 (4). pp. 334-348. ISSN 0265-2323

He, Hong-Wei and Baruch, Y. (2010) Organisational identity and legitimacy under major environmental changes : tales of two UK building societies. British Journal of Management, 21 (1). pp. 44-62. ISSN 1045-3172

He, Hong-Wei and Baruch, Y. (2009) Transforming organizational identity under institutional change. Journal of Organizational Change Management, 22 (6). pp. 575-599. ISSN 0953-4814

He, Hong-Wei and Brown, Andrew (2013) Organizational identity and identification : state of the art and future directions. Group and Organization Management, 38 (1). pp. 3-35. ISSN 1059-6011

He, Hong-Wei and Li, Y. (2011) CSR and service brand : the mediating effect of brand identification and moderating effect of service quality. Journal of Business Ethics, 100 (4). pp. 673-688. ISSN 0167-4544

He, Hong-Wei and Li, Y. (2010) Consumer evaluation of technology-based vertical brand extension. European Journal of Marketing, 44 (9-10). pp. 1366-1383. ISSN 0309-0566

He, Hong-Wei and Li, Y. (2011) Key service drivers for high-tech service brand equity : the mediating role of overall service quality and perceived value. Journal of Marketing Management, 27 (1-2). pp. 77-99. ISSN 0267-257X

He, Hong-Wei and Mukherjee, A. (2009) Corporate identity and consumer marketing: a process model and research agenda. Journal of Marketing Communications, 15 (1). pp. 1-16. ISSN 1352-7266

He, Hong-Wei and Mukherjee, A. (2007) I am, ergo I shop : does store image congruity explain shopping behaviour of Chinese consumers? Journal of Marketing Management, 23 (5-6). pp. 443-460. ISSN 0267-257X

He, Hongwei and Baruch, Yehuda and Lin, Chieh-Peng (2014) Modeling team knowledge sharing and team flexibility : the role of within-team competition. Human Relations, 67 (8). pp. 947-978. ISSN 0018-7267

He, Hongwei and Harris, LLoyd C. and Wang, Weiyue and Haider, Kamran (2016) Brand identity and online self-customisation usefulness perception. Journal of Marketing Management. ISSN 0267-257X

He, Hongwei and Harris, Lloyd (2014) Moral disengagement of hotel guest negative WOM : moral identity centrality, moral awareness, and anger. Annals of Tourism Research, 45. 132–151. ISSN 0160-7383

He, Hongwei and Li, Yan and Harris, Lloyd (2012) Social identity perspective on brand loyalty. Journal of Business Research, 65 (5). pp. 648-657. ISSN 0148-2963

He, Hongwei and Pham, Quoc Hung and Baruch, Yehuda and Zhu, Weichun (2014) Perceived organizational support and organizational identification : joint moderating effects of employee exchange ideology and employee investment. International Journal of Human Resource Management, 25 (20). 2772–2795. ISSN 0958-5192

He, Hongwei and Wang, Weiyue and Zhu, Weichun and Harris, LLoyd (2015) Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation. European Journal of Marketing, 49 (11/12). ISSN 0309-0566

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He, Hongwei and Zhu, Weichun and Gouran, Dennis and Kolo, Olivia (2016) Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment. European Journal of Marketing, 50 (1/2). pp. 236-259. ISSN 0309-0566

Healy, Thomas G. and Wilson, Alan (2015) Social media marketing in the hospitality industry : is it worth the effort? In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

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Hewer, P.A. (2003) Consuming gardens: paradise, nostalgia and postmodernism. In: European Advances of Consumer Research, 2003-09-01.

Hewer, P.A. and Brownlie, D. (2006) Constructing hortiporn: on the aesthetics of stylised exteriors. Advances in Consumer Research, 33. pp. 36-42. ISSN 0098-9258

Hewer, P.A. and Brownlie, D. (2009) Culinary culture, gastrobrands and identity myths: 'Nigella', an iconic brand in the baking. In: Advances in Consumer Research, 2009-10-01.

Hewer, P.A. and Brownlie, Douglas (2007) Exploring consumer culture and theories of practice. In: Fourth Interpretive Consumer Research Workshop, 2007-04-26 - 2007-04-27.

Hewer, P.A. and Brownlie, Douglas (2005) Re-enchantment and the kitchen: exploring the visual grammar of culinary cultures. In: Workshop on interpretive consumer research, 2005-05-06 - 2005-05-08.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. (2005) Identity in motion: an exploratory study of conspicuous consumption among car cruisers. In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. and Ferguson, P. (2007) That petrol emotion: emancipatory scenes and neo-tribal consumption. In: Consumer Culture Theory Conference, 2007-05-26 - 2007-05-27. (Unpublished)

Hewer, P.A. and Hamilton, K.L. (2009) On Emotional Economies and the Dance Turn: An Exploratory Analysis of the Possibilities of the Salsa Experience. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03.

Hewer, Paul; Cappellini, Benedetta and Marshall, David and Elizabeth Parsons, eds. (2016) Fraught contexts and mediated culinary practices : ontological practices and politics. In: The Practice of the Meal. Routledge Interpretive Marketing Research . Routledge, Abingdon, Oxford, pp. 123-133. ISBN 9781138817685

Hewer, Paul (2022) Reimagining the terrain of liquid times : reflexive marketing and the sociological imagination. Journal of Consumer Culture, 22 (2). pp. 293-310. ISSN 1469-5405

Hewer, Paul; Ekström, Karin M., ed. (2014) Thinking waste sociologically. In: Waste Management and Sustainable Consumption. Routledge, pp. 52-63. ISBN 978-1-138-79725-3

Hewer, Paul and Brownlie, Douglas (2012) Identity work, culinary spaces and the celebrity brand. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19.

Hewer, Paul and Brownlie, Douglas (2013) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. Journal of Consumer Culture, 13 (1). pp. 46-63.

Hewer, Paul and Brownlie, Douglas; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. In: New Directions in Consumer Research Volume IV. SAGE Library in Marketing . SAGE Publications Ltd, London, pp. 347-362. ISBN 9781473911536

Hewer, Paul and Brownlie, Douglas and Kerrigan, Finola (2013) 'The exploding plastic inevitable' : ‘Branding being’, brand Warhol and the factory years. Scandinavian Journal of Management, 29 (2). pp. 184-193. ISSN 0956-5221

Hewer, Paul and Gannon, Martin and Cordina, Renzo (2017) Discordant fandom and global football brands : 'let the people sing'. Journal of Consumer Culture, 17 (3). pp. 600-619. ISSN 1469-5405

Hewer, Paul and Hamilton, Kathleen and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : practices. In: New Directions in Consumer Research. SAGE Publications Ltd, London, xvii-xxvi. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathleen and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : sharing. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xv. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathy (2012) Exhibitions and the role of fashion in the sustenance of the Kylie Brand mythology : unpacking the spatial logic of celebrity culture. Marketing Theory, 12 (4). pp. 411-425. ISSN 1470-5931

Hewer, Paul and Hamilton, Kathy (2010) On emotions and salsa : some thoughts on dancing to rethink consumers. Journal of Consumer Behaviour, 9 (2). pp. 113-125. ISSN 1472-0817

Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar (2015) New Directions in Consumer Research. SAGE Publications Ltd, London. ISBN 9781473911536

Hewer, Paul and Tadajewski, Mark (2014) Pushing the boundaries, sketching the future. Journal of Marketing Management, 30 (11-12). pp. 183-185. ISSN 0267-257X

Heyer, J.S. and Ibeh, K.I.N. (2003) Ethnic networks and foreign market entry: an exploratory study of smaller UK-based Indian firms. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13. (Unpublished)

Heyer, K.S. and Ibeh, K.I.N. and Young, S. (2006) Ethnic ties and ethnic networks and the internationalisation of UK-based Indian small and medium-sized enterprises. International Journal of Entrepreneurship and Innovation, 6 (6). pp. 508-525. ISSN 1465-7503

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Hibbert, Sally A. and Home, Suzanne and Tagg, Stephen K. (2005) Charity retailers in competition for merchandise: Examining how consumers dispose of used goods. Journal of Business Research, 58 (6). pp. 819-828. ISSN 0148-2963

Higgins, Leighanne and Hamilton, Kathleen; Moreau, Page and Puntoni, Stefano, eds. (2017) Consuming bondieuserie : raising the profile of religious kitsch consumption. In: Advances in Consumer Research. Advances in Cosumer Research . Association for Consumer Research, Duluth, MN, pp. 474-475. ISBN 9780915552245

Higgins, Leighanne and Hamilton, Kathy (2014) Faith, hope and love : doing family through consuming pilgrimage. Journal of Marketing Management. ISSN 0267-257X (In Press)

Higgins, Leighanne and Hamilton, Kathy (2016) Mini-miracles : transformations of self from consumption of the Lourdes pilgrimage. Journal of Business Research, 69 (1). pp. 25-32. ISSN 0148-2963

Higgins, Leighanne and Hamilton, Kathy (2019) Therapeutic servicescapes and market-mediated performances of emotional suffering. Journal of Consumer Research, 45 (6). pp. 1230-1253. ISSN 1537-5277

Hillier, D.J. (2010) Discussion of block buying and choice of issue method in UK seasoned equity offers. Journal of Business Finance and Accounting, 37 (3). pp. 449-455. ISSN 0306-686X

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Hogg, G. and Shaw, D. and Hassan, L.M. and Shiu, E.M.K. and Wilson, E.M.; (2004) Fashion victim: the impact of sweatshop concerns on clothing choice. In: Proceedings of the 33rd EMAC Conference: Worldwide Marketing? University of Murcia, Murcia, Spain. ISBN 8483714647

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

Hogg, Gillian and Laing, Angus and Newholm, Terry (2004) Talking together : consumer communities in healthcare. Advances in Consumer Research, 31. pp. 67-73. ISSN 0098-9258

Hogg, Gillian M. and Laing, Angus (2002) Political exhortation, patient expectation and professional execution: Perspectives on the consumerisation of healthcare. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Hollebeek, Linda and Jaakkola, Elina and Alexander, Matthew (2018) Beyond the dyadic: customer engagement in increasingly networked environments. Journal of Service Management, 29 (3). pp. 330-332. ISSN 1757-5818

Hood, D. and Henderson, K. (2005) Branding in the United Kingdom public library service. New Library World, 106 (1/2). ISSN 0307-4803

Horne, S. and Hewer, P.A. and Kerr, K. (2003) Determining customer needs for living skills and the impact of these needs on services design. In: Academy of Marketing Conference, 1900-01-01.

Horne, S. and Hewer, P.A. and Kerr, K. (2003) The way we live: understanding the acquisition of living skills to facilitate the consumer empowerment of young people in the 21st century. International Journal of Consumer Studies, 23 (3). pp. 226-227. ISSN 1470-6423

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2002) Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing, 20 (3). pp. 111-121. ISSN 0265-2323

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2004) A study of banker-customer interactions and behavioural loyalty in retail banking. In: Liechtensteinisches Finanzdienstleistungs-Symposium, 2004-04-05. (Unpublished)

Howcroft, B. and Hewerb, Paul and Durkin, M. (2003) Banker-customer interactions in financial services. Journal of Marketing Management, 19 (9-10). pp. 1001-1020. ISSN 0267-257X

Howcroft, Barry and Hewer, Paul and Hamilton, Robert (2003) Consumer decision-making styles and the purchase of financial services. Services Industries Journal, 23 (3). pp. 63-81. ISSN 0264-2069

Huang, Lu and Wagner, Beverly and Fain, Nusa (2016) Open innovation adoption from strategy to practice : implications from organizational ambidexterity and dynamic capabilities. In: 3rd Annual World Open Innovation Conference, 2016-12-15 - 2016-12-16, ESADE.

Hultman, C. and Shaw, E. (2003) The interface between transactional and relational orientation in small service firm's marketing behaviour. Journal of Marketing: Theory and Practice, 11 (1). pp. 36-51. ISSN 1069-6679

Huq, M.M. and Toyama, M. (2005) An analysis of factors influencing the development of new products in the Thai food industry. International Journal of Technology Management and Sustainable Development, 5 (2). pp. 159-173. ISSN 1474-2748

Hutchinson, Karise and Alexander, Nicholas and Quinn, Barry and Doherty, Anne Marie (2007) Internationalization motives and facilitating factors : qualitative evidence from smaller specialist retailers. Journal of International Marketing, 15 (3). pp. 96-122. ISSN 1069-031X

Hutchinson, Karise and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2007) International market entry strategies employed by smaller specialist retailers. In: 14th European Association for Education and Research in Commercial Distribution Conference (EAERCD 2007), 2007-06-27 - 2007-06-29, Institute for Commerce and International Marketing, Saarland University.

Hutchinson, Karise and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2009) Retailer internationalisation: overcoming barriers to expansion. International Review of Retail, Distribution and Consumer Research, 19 (3). pp. 251-272. ISSN 0959-3969

Hutchinson, Karise and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2006) The internationalisation of SME specialist retailers. In: 8th Triennial AMS/ACRA Retailing Conference, 2006-11-01 - 2006-11-04, Embassy Suites International Drive/Jamaican Court Hotel.

Hynes, N. (2009) Corporate culture, strategic orientation, and business performance: new approaches to modeling complex relationships. Technological Forecasting and Social Change, 76 (5). pp. 644-651. ISSN 0040-1625

Hynes, N. (2007) Why colour matters: the importance of colour in corporate visual identity. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Hynes, N. (2008) Why colour matters: the importance of colour in corporate visual identity. Journal of Brand Management.

Hynes, N. and Lo, S. (2006) Innovativeness and consumer involvement in the Chinese market. Singapore Management Review, 28 (2). pp. 31-46. ISSN 0129-5977

Hynes, N. and Mollenkopf, D. (2006) Strategic orientation and performance in dedicated biotechnology firms. International Journal of Technology Marketing, 1 (3). pp. 243-264. ISSN 1741-878X

Hynes, N. and Mollenkopf, D.A. (2007) Partners with the right attitude: why strategic orientation matters in firm to firm relationships. In: International Marketing and Purchasing Group Conference, 2007-01-01. (Unpublished)

Hynes, N. and Mollenkopf, Diane A. (2008) Capturing strategic alliance outcomes: an analysis of motives, objectives and outcomes. International Journal of Technology Management, 43 (1/2/3). pp. 194-211. ISSN 0267-5730

Hynes, N. and Wilson, J. (2008) Co-evolution in supply chains. In: 1st European B2B Marketing Workshop, 2008-06-20 - 2008-06-21. (Unpublished)

Hynes, N. and Wilson, J. (2009) Separating the birds from the bees: The coevolution of network dynamics. In: 25th Industrial Marketing and Purchasing Group Conference, 2009-09-03 - 2009-09-05. (Unpublished)

Hynes, Niki and Gurau, Calin and Chan, Henry (2006) Consumer trust and its effect on sustainable e-commerce development in China. World Review of Entrepreneurship, Management and Sustainable Development, 2 (1-2). pp. 23-35. ISSN 1746-0573

Hynes, Niki and Wilson, Juliette (2012) Co-evolutionary dynamics in strategic alliances : the influence of the industry lifecycle. Technological Forecasting and Social Change, 79 (6). pp. 1169-1175. ISSN 0040-1625

Hynes, Niki and Wilson, Juliette (2016) I do it, but don't tell anyone! Personal values, personal and social norms : Can social media play a role in changing pro-environmental behaviours? Technological Forecasting and Social Change, 111. pp. 349-359. ISSN 0040-1625

Hynes, Niki and Wilson, Juliette; Das, T.K., ed. (2012) Survival of the fittest or survival of the group? Co-evolutionary dynamics in strategic alliances. In: Management dynamics in strategic alliances. Research in Strategic Alliances . Information Age Publishing, Charlotte, NC.. ISBN 9781617357558

Iankova, Severina and Davies, Iain and Archer-Brown, Chris and Marder, Ben and Yau, Amy (2019) A comparison of social media marketing between B2B, B2C and mixed business models. Industrial Marketing Management, 81. pp. 169-179. ISSN 0019-8501

Ibeh, K.I.N. (2001) Exploring international entrepreneurial orientation among UK agribusiness firms: a research agenda. In: 4th McGill Conference on International Entrepreneurship, 2001-01-01. (Unpublished)

Ibeh, K.I.N.; (2002) Export entrepreneurship among environmentally challenged African firms. In: Dynamics of Marketing in African Nations. Greenwood, pp. 285-304. ISBN 156720399X

Ibeh, K.I.N. (2001) Export performance research in the UK: review and theoretical framework. In: Academy of International Business UK Chapter Annual Conference, 2001-01-01. (Unpublished)

Ibeh, K.I.N. (2003) Factors stimulating initial export activity: some empirical evidence. In: 4th International Conference of the International Academy of African Business and Development, 2003-04-09 - 2003-04-12.

Ibeh, K.I.N. (2005) Firm-level internationalisation in sub-Sahara: review and implications. In: Academy of International Business UK Chapter Annual Conference, 2005-04-08 - 2005-04-09. (Unpublished)

Ibeh, K.I.N. (2008) Foreign direct investment motivations of nascent transnational corporations from Africa. In: 11th Annual McGill International Entrepreneurship Conference, 2008-12-05 - 2008-12-08.

Ibeh, K.I.N. (2004) Furthering export participation in less performing developing countries: the effects of entrepreneurial orientation and managerial capacity factors. International Journal of Social Economics, 31 (1). pp. 94-110.

Ibeh, K.I.N. (2005) Internationalisation among smaller sub-Saharan African forms: summary evidence and implications. In: 6th International Conference of the International Academy of African Business and Development, 2005-04-06 - 2005-04-09.

Ibeh, K.I.N.; (2000) Internationalisation and the smaller firm. In: Enterprise and Small Business: Principles, Practice and Policy. Financial Times and Prentice Hall.

Ibeh, K.I.N. (2002) On the internal correlates of nigerian firms' export behaviour: empirical evidence and implications. In: 3rd International Conference of the International Academy of African Business and Development, 2002-04-03 - 2002-04-06. (Unpublished)

Ibeh, K.I.N. (2003) On the internal drivers of export performance among Nigerian firms: Empirical findings and implications. Management Decision, 41 (3). pp. 217-225.

Ibeh, K.I.N.; (2001) On the resource-based, intergrative view of small firm internationalisation: an exploratory study of Nigerian firms. In: To be assertained. To be assertained, pp. 72-87.

Ibeh, K.I.N.; (2003) SME internationalisation policies in the sub-Saharan Africa: lessons from the OECD countries. In: Dimensions of African Business and Development. Sheffield Hallam University Press, pp. 167-181. ISBN 0863399738

Ibeh, K.I.N. (2003) Toward a contingency framework of export entrepreneurship: Conceptualisations and empirical evidence. Small Business Economics, 20 (1). pp. 49-68.

Ibeh, K.I.N. (2005) Toward a greater level of international entrepreneurship among agribusiness firms: Resource levers and strategic options. Management International Review, 45 (3). pp. 59-81.

Ibeh, K.I.N. (2002) Toward greater firm-level international entrepreneurship within the UK agribusiness sector: strategic options and resource. In: 3rd McGill International Entrepreneurship Conference, 2002-09-02.

Ibeh, K.I.N. (2004) What do we know about international entrepreneurship in sub-Saharan Africa? In: 7th McGill International Conference on International Entrepreneurship, 2004-09-17 - 2004-09-20. (Unpublished)

Ibeh, K.I.N. and Borchert, O.; (2008) A quintessential 'born global'? case evidence from a rapidly internationalising Canadian small firm. In: Handbook of Ethnic Minority Entrepreneurship. Edward Elgar.

Ibeh, K.I.N. and Brock, J.U. (2004) Conducting survey research among organisational populations in developing countries: can the drop and collect technique make a difference? International Journal of Market Research, 46 (3). pp. 375-373.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2001) Drop and pick survey among industrial populations: conceptualisations and empirical evidence. In: British Academy Management Conference, 2001-09-05 - 2001-09-07.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2004) The drop and collect survey among industrial populations: Theory and empirical evidence. Industrial Marketing Management, 33 (2). pp. 155-165.

Ibeh, K.I.N. and Carter, S. and Hamill, J. (2007) Developing female talent for global management : a study of the world's top-rated business schools. In: 33rd Annual Conference of the European International Business Academy, 2007-12-13 - 2007-12-15.

Ibeh, K.I.N. and Dimitratos, P. and Johnson, Jeffrey E. and Slow, Jonathan; Jones, M.V. and Dimitratos, Pavlos and Fletcher, Margaret and Young, Stephen, eds. (2009) Core rigidities of micromultinationals: the Scottish experience. In: Internationalization, entrepreneurship and the smaller firm: Evidence from around the world. Edward Elgar, Cheltenham, United Kingdom, pp. 139-149. ISBN 9781847208309

Ibeh, K.I.N. and Ibrahim, E.E.B. and Panayides, P.M. (2006) International market success among smaller agri-food companies : Some case study evidence. International Journal of Entrepreneurial Behaviour and Research, 12 (2). pp. 85-104.

Ibeh, K.I.N. and Lin, H.C. and Young, S. (2002) The international market development of Taiwanese IT and electronic firms in the UK: emerging trends and theoretical insights. In: 28th European International Business Academy Conference, 2002-12-08 - 2002-12-10. (Unpublished)

Ibeh, K.I.N. and Lin, H.C. and Young, Stephen (2004) Information technology and electronics firms from Taiwan Province of China in the United Kingdom: Emerging trends and implications. Transnational Corporations, 13 (3). pp. 21-52.

Ibeh, K.I.N. and Madicjie, N.; (2002) International marketing for the African incorporated: normalising the absurdities. In: Dynamics of Marketing in African Nations. Greenwood, pp. 191-204. ISBN 156720399X

Ibeh, K.I.N. and Sakalaskaus, D.; (2003) Internet usage and marketing relationships in the real estate sector : a study of recent property buyers in Canada and the UK. In: Internationalization: Firm Strategies and Management. Academy of International Business Series . Macmillan, GBR, pp. 262-273. ISBN 1-4039-0671-8

Ibeh, K.I.N. and Sakalaskaus, D. (2002) Internet usage and marketing relationships in the real estate sector: a study of recent property buyers in Canada and the UK. In: 29th Academy of International Business UK Chapter Annual Conference, 2002-04-12 - 2002-04-13.

Ibeh, K.I.N. and Vissak, T. and Paliwoda, S.J. (2008) Internationalising from the European periphery: triggers, processes, and trajectories. Journal of Euromarketing, 17 (1). pp. 35-48. ISSN 1049-6483

Ibeh, K.I.N. and Wheeler, C.N.; (2002) Export behaviour in the UK - a review. In: International Business: Adjusting to New Challenges and Opportunities. Palgrave, pp. 147-165. ISBN 033398410

Ibeh, K.I.N. and Wheeler, C.N. (2005) A resource-centred interpretation of export performance. International Entrepreneurship and Management Journal, 1 (4). pp. 539-556. ISSN 1554-7191

Ibeh, K.I.N. and Woisetschläger, David; Reynolds, K., ed. (2009) Marketing mix efforts and brand equity. In: AMA Winter Educators Conference 2009: Marketing Theory and Applications. AMA Educators Proceedings, 20 . Curran Associates, Inc., New York, United States of America. ISBN 9781615671434

Ibeh, K.I.N. and Young, S. (2001) Exporting as an entrepreneurial act - an empirical study of Nigerian firms. European Journal of Marketing, 35 (5). pp. 566-586. ISSN 0309-0566

Ibeh, Kevin and Carter, Sara (2008) Editorial: perspectives on women, globalisation and global management. Journal of Business Ethics, 83 (1). pp. 1-3. ISSN 0167-4544

Ibeh, Kevin and Wilson, Juliette and Chizema, A (2012) The internationalization of African firms 1995–2011 : review and implications. Thunderbird International Business Review, 54 (4). 411–427. ISSN 1096-4762

Ibeh, Kevin I.N. and Luo, Yin and Dinnie, Keith J. (2005) E-branding strategies of internet companies: Some preliminary insights from the UK. Journal of Brand Management, 12 (5). pp. 355-373.

Ibrahim, E.E.B. and Ezepue, P.O. (2007) Factors stimulating initial export activity: any difference for Nigerian firms? Journal of African Business, 8 (2). pp. 7-26. ISSN 1522-8916

Ibrahim, E.E.B. and Joseph, M. (2006) A customers' perception of electronic service delivery in the UK retail banking sector. International Journal of Bank Marketing, 24 (7). pp. 475-493.

Ibrahim, E.E.B. and Joseph, M. (2004) The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. In: European Marketing Academy Conference (EMAC), 2004-05-18 - 2004-05-21.

Ibrahim, E.E.B. and Sothornopabutr, P. (2005) Country-of-origin and consumer evaluation of mobile handsets: a comparative study of Scotland and Thailand. In: European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

Iyer, G.R. and Sharma, A. and Evanschitzky, H. (2006) Global marketing of industrial products: are interpersonal relationships always critical? Industrial Marketing Management, 35 (5). pp. 611-620.

Jaakkola, Elina and Alexander, Matthew (2011) Exploring co-creation networks : creating balanced centricity within a public transport service. In: Naples Forum on Services, 2011-06-14 - 2011-06-17.

Jaakkola, Elina and Alexander, Matthew (2018) How does engagement affect customer journeys and experience? In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Jaakkola, Elina and Alexander, Matthew (2018) How does engagement affect customer journeys? In: Australia and New Zealand Marketing Academy Conference, 2018-12-03 - 2018-12-05, University of Adelaide.

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Jaakkola, Elina and Alexander, Matthew (2012) The role of customer engagement in value co-creation within a multi-actor service system. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Jabbour, Ana Beatriz L.S. and Jabbour, Charbel J.C. (2009) Are supplier selection criteria going green? Case studies of companies in Brazil. Industrial Management and Data Systems, 109 (4). pp. 477-495. ISSN 0263-5577

Jafari, Aliakbar (2013) Book Review: 'Marketing without advertising: brand preference and consumer choice in Cuba' by Emilio Morales and Joseph L. Scarpaci. [Review]

Jafari, Aliakbar (2012) Book Review: 'The Halal Frontier: muslim consumers in a globalized market' by Johan Fischer. [Review]

Jafari, Aliakbar (2013) Book Review: 'The principles of Islamic marketing' by Baker Ahmad Alserhan. [Review]

Jafari, Aliakbar (2013) Book Review: ‘Proper Islamic Consumption: Shopping among the Malays in Modern Malaysia’ by Johan Fischer. [Review]

Jafari, Aliakbar (2017) Book review : Muslim Fashion : Contemporary Style Cultures by Reina Lewis. [Review]

Jafari, Aliakbar (2015) Book reviews : Religions as Brands : New Perspectives on the Marketization of Religion and Spirituality. [Review]

Jafari, Aliakbar; Varey, Richard R. and Prison, Michael, eds. (2013) Can society nurture humanistic marketing? In: Humanistic Marketing. Humanism in Business . Palgrave Macmillan Ltd., London, pp. 113-125. ISBN 9781137353283

Jafari, Aliakbar (2014) Consumer Culture and the Media : Magazines in the Public Eye [by Mehita Iqani]. [Review]

Jafari, Aliakbar (2014) Editorial : towards an enhancement of knowledge generation in marketing by contributions from non-western contexts. Iranian Journal of Management Studies, 7 (2). pp. 189-202. ISSN 2008-7055

Jafari, Aliakbar (2009) 'Forget me not': the researcher's position in interpretive consumer research. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03.

Jafari, Aliakbar (2009) Globalisation and consumers' changing lifestyles. In: 7th International Management Conference, 2009-12-19 - 2009-12-21. (Unpublished)

Jafari, Aliakbar (2008) Globalisation and intercultural learning: young adult Iranians' consumption practices and lifestyle choices. In: Consumer Culture Theory Conference, 2008-06-19 - 2008-06-22.

Jafari, Aliakbar (2014) Handbook of Islamic Marketing [Edited by Ozlem Sandikci and Gillian Rice]. [Review]

Jafari, Aliakbar; Melewar, TC and Syed Alwi, Sharifah Faridah, eds. (2018) Islam and the reputational landscape. In: Islamic Marketing and Branding. Routledge, London, pp. 50-65. ISBN 9781315590035

Jafari, Aliakbar (2014) Islamic Branding and Marketing : Creating a Global Islamic Business [by Paul Temporal]. [Review]

Jafari, Aliakbar (2012) Islamic marketing : insights from a critical perspective. Journal of Islamic Marketing, 3 (1). pp. 22-34. ISSN 1759-0833

Jafari, Aliakbar; Tadajewski, Mark and Cluley, Robert, eds. (2013) Islamic marketing : insights from a critical perspective. In: New Directions in Critical Marketing Studies. SAGE Publications Ltd, pp. 155-168. ISBN 9781446273265

Jafari, Aliakbar (2009) Misconceptions of culture in cross cultural business and management studies. International Journal of Management Concepts and Philosophy, 3 (4). pp. 349-361.

Jafari, Aliakbar (2014) Muslim Societies in the Age of Mass Consumption : Politics, Culture and Identity between the Local and the Global [Edited by Johanna Pink]. [Review]

Jafari, Aliakbar (2014) Reflections on young Iranians' ethnocentric behaviours : evidence from consumer culture. Journal of Socio-Cultural Change, 1 (1). pp. 128-152.

Jafari, Aliakbar (2014) Religion in Consumer Society: Brands, Consumer and Markets, edited by Francois Gauthier and Tuomas Martikainen. [Review]

Jafari, Aliakbar; Tadajewski, Mark and Higgins, Matthew and Denegri-Knott, Janice and Varman, Rohit, eds. (2018) Religious critiques of the market. In: The Routledge Companion to Critical Marketing. Routledge, London, pp. 271-284. ISBN 9781315630526

Jafari, Aliakbar (2009) Strategising critical marketing by reinventing traditions: a pedagogical perspective. In: 6th International Critical Management Studies Conference, 2009-07-13 - 2009-07-15. (Unpublished)

Jafari, Aliakbar; Hamilton, Kathy and Dunnett, Susan and Piacentini, Maria, eds. (2015) Towards an understanding of religion-related vulnerability in consumer society. In: Vulnerable Consumers. Routledge Studies in Critical Marketing . Routledge, Oxon, pp. 173-184. ISBN 9780415858588

Jafari, Aliakbar (2007) Two Tales of a City: an exploratory study of cultural consumption among Iranian youth. Iranian Studies, 40 (3). pp. 367-383. ISSN 0021-0862

Jafari, Aliakbar (2008) The consequences of cultural globalisation among young Iranian consumers : self-reflexivity and identity dilemmas. In: Consumer Culture Theory Conference, 2008-06-19 - 2008-06-22.

Jafari, Aliakbar (2008) A feminist reading of consumer experiences and marketplace paradoxes in Iran. In: 9th ACR Conference on Gender, Marketing, and Consumer Behaviour, 2008-06-16 - 2008-06-19. (Unpublished)

Jafari, Aliakbar (2008) The impact of cultural globalisation on the interrelatedness of identity construction and consumption practices of Iranian youth. European Advances in Consumer Behaviour, 8. pp. 539-41. ISSN 0306-8293

Jafari, Aliakbar (2021) The performativity and institutionality of 'Islamicness' in 'Islamic tourism' : defining a field and proposing a research agenda. Journal of Islamic Tourism, 1 (1). pp. 5-21.

Jafari, Aliakbar (2022) The role of institutions in non-Western contexts in reinforcing West-centric knowledge hierarchies : towards more self-reflexivity in marketing and consumer research. Marketing Theory, 22 (2). 211–227. ISSN 1470-5931

Jafari, Aliakbar and Aly, Marwa and Doherty, Anne Marie (2022) An analytical review of market system dynamics in consumer culture theory research : insights from the sociology of markets. Journal of Business Research, 139 (2). pp. 1261-1274. ISSN 0148-2963

Jafari, Aliakbar and Dunnett, Susan and Hamilton, Kathy and Downey, Hilary (2013) Exploring researcher vulnerability : contexts, complications and conceptualisation. Journal of Marketing Management, 29 (9-10). pp. 1182-1200. ISSN 0267-257X

Jafari, Aliakbar and Goulding, Christina (2010) Globalization tug-of-war: consumption as a site of conflict. Advances in Consumer Research, 38 (1). ISSN 0098-9258

Jafari, Aliakbar and Goulding, Christina (2013) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. Consumption, Markets and Culture, 16 (1). pp. 65-90. ISSN 1025-3866

Jafari, Aliakbar and Goulding, Christina; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. In: New Directions in Consumer Research. SAGE Publications Ltd, London, pp. 259-289. ISBN 9781473911536

Jafari, Aliakbar and Goulding, Christina (2008) “We are not terrorists!” UK‐based Iranians, consumption practices and the “torn self”. Consumption, Markets and Culture, 11 (2). pp. 73-91. ISSN 1025-3866

Jafari, Aliakbar and Hamilton, Kathleen and Hewer, Paul; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : politics. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xvi. ISBN 9781473911536

Jafari, Aliakbar and Karababa, Eminegul and Suerdem, Ahmet (2011) Emancipatory interpretive consumer research: “the road less travelled by” in islamic societies. In: 6th Workshop on Interpretive Consumer Research, 2011-05-06 - 2011-05-07.

Jafari, Aliakbar and Maclaran, Pauline (2014) Escaping into the world of make-up routines in Iran. The Sociological Review, 62 (2). pp. 359-382. ISSN 0038-0261

Jafari, Aliakbar and Maclaren, Pauline and Taheri, Babak (2010) The flow of cosmetic routines in Iran. Advances in Consumer Research, 38 (1). ISSN 0098-9258

Jafari, Aliakbar and Moufahim, Mona and Rinallo, Diego and Appau, Samuelson (2023) Theorizing consumption and markets in the context of religion : a commentary section on Appau's (2021) "divine economic system". Marketing Theory, 23 (3). pp. 533-553. ISSN 1470-5931

Jafari, Aliakbar and Sandikci, Ozlem (2014) Consumers’ rights, justice, and sustainable development of markets. In: 2nd Islamic Economics Workshop: Islamic Economy and Market, 2014-04-05 - 2014-04-06, Istanbul Sehir University. (Unpublished)

Jafari, Aliakbar and Sandikci, Ozlem (2016) Islam, Marketing and Consumption : Critical Perspectives on the Intersections. Routledge Studies in Critical Marketing . Routledge, Oxon. ISBN 9780415746946

Jafari, Aliakbar and Sandikci, Ozlem; Sezgin, Yusuf Enes and Bulut, Firdevs, eds. (2015) Sosyal adalet, tüketici refahı ve sürdürülebilir piyasa geliştirimi. In: İslam Iktidai ve Piyasa. İGİAD & Türkiye İktisadi Girişim ve İş Ahlâkı Derneği, Istanbul, pp. 59-76. ISBN 978-975-6303-22-1

Jafari, Aliakbar and Sandikci, Özlem (2015) 'Islamic' consumers, markets, and marketing : a critique of El-Bassiouny's (2014) "The one-billion-plus marginalization". Journal of Business Research, 68 (12). pp. 2676-2682. ISSN 0148-2963

Jafari, Aliakbar and Sandikci, Özlem (2016) The ontological pitfalls of Islamic exceptionalism : a re-inquiry on El-Bassiouny’s (2014, 2015) conceptualization of "Islamic marketing". Journal of Business Research, 69 (3). pp. 1175-1181. ISSN 0148-2963

Jafari, Aliakbar and Suerdem, Ahmet; Tadajewski, Mark and Cluley, Robert, eds. (2014) An analysis of material consumption culture in the Muslim world. In: International Perspectives of Marketing Theory. SAGE Publications Ltd, London, pp. 135-158. ISBN 9781446273609

Jafari, Aliakbar and Suerdem, Ahmet; Piela, Anna, ed. (2017) An analysis of material consumption culture in the Muslim world. In: Islam and Popular Culture. Routledge, London, pp. 61-79. ISBN 9781138681606

Jafari, Aliakbar and Suerdem, Ahmet (2011) The sacred and the profane in Islamic consumption. Advances in Consumer Research, 39 (1). pp. 427-429. ISSN 0098-9258

Jafari, Aliakbar and Taheri, Babak (2014) Nostalgia, reflexivity, and the narratives of self : reflections on Devine's 'removing the rough edges?'. Consumption, Markets and Culture, 17 (2). pp. 215-230.

Jafari, Aliakbar and Taheri, Babak and Hamilton, Kathy (2013) Towards understanding of arts as social mobiliser. In: Academy of Marketing Conference 2013 - Marketing Relevance, 2013-07-08 - 2013-07-11.

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk (2013) Cultural consumption, interactive sociality and the museum. Journal of Marketing Management, n/a (n/a). n/a. ISSN 0267-257X

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Cultural consumption, interactive sociality and the museum. In: New Directions in Consumer Research. SAGE Publications Ltd, London, pp. 129-154. ISBN 9781473911536

Jafari, Aliakbar and Visconti, Luca (2015) New directions in researching ethnicity in marketing and consumer behaviour : a wellbeing agenda. Marketing Theory, 15 (2). 265–270. ISSN 1470-5931

Jafari, Aliakbar and Özhan Dedeoğlu, Ayla and Regany, Fatima and Üstündağli, Elif and Batat, Wided (2015) Rethinking religion in the context of ethnicity and wellbeing. Marketing Theory, 15 (2). 287–295. ISSN 1470-5931

Javornik, Ana and Marder, Ben and Barhorst, Jennifer Brannon and McLean, Graeme and Rogers, Yvonne and Marshall, Paul and Warlop, Luk (2022) 'What lies behind the filter?' Uncovering the motivations for using augmented reality (AR) face filters on social media and their effect on well-being. Computers in Human Behavior, 128. 107126. ISSN 0747-5632

Jaylan Helmy Shaker Azer, J and Alexander, Matthew (2018) The impact of negatively valenced influencing behavior. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Jeon, Jooyoung and McSharry, Patrick (2012) The power of twitter on predicting box office revenues. Preprint / Working Paper. UNSPECIFIED. (Unpublished)

Jin, Hyun Seeing and Kim, Hyoje Jay and Sue, Jaebeom and Sheehan, Ben and Meeds, Robert (2021) Ego depletion and charitable support : the moderating role of self-benefit and other-benefit charitable appeals. Journal of Advertising, 50 (4). pp. 479-493. ISSN 0091-3367

Jin, Hyun Seung and Kerr, Gayle and Suh, Jaebeom and Kim, Hyoje Jay and Sheehan, Ben (2022) The power of creative advertising : creative ads impair recall and attitudes toward other ads. International Journal of Advertising, 41 (8). pp. 1521-1540. ISSN 0265-0487

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Karampela, Maria (2012) Investigating the influence of values on consumers’ perceptions of brand personality. In: PhD Day in the University of Edinburgh Business School, 2012-05-18. (Unpublished)

Karampela, Maria and Avlonitis, George (2010) The Presence of Greek Companies in International Trade Shows : Preparation, Organization, Evaluation of Performance and Implications. Masters thesis, Athens University of Economics & Business.

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Karampela, Maria and Tregear, Angela (2015) An Investigation of Patterns of Self-Brand Personality Alignment. PhD thesis, University of Edinburgh.

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Karampela, Maria and Tregear, Angela and Ansell, Jonathan and Dunnett, Susan (2018) When opposites attract? Exploring the existence of complementarity in self-brand congruence processes. Psychology and Marketing, 35 (8). pp. 573-585. ISSN 0742-6046

Karampela, Maria and Waehning, Nadine (2016) Exploring the UK micro-brewing industry : factors facilitating and hindering micro-firms’ growth and internationalisation efforts. In: 2016 Academy of Marketing Science 19th World Marketing Congress, 2016-07-19 - 2016-07-23. (In Press)

Karampela, Maria and Waehning, Nadine (2017) Local heritage – a hindrance or a catalyst for successful internationalization initiation? Empirical evidence from micro-businesses in the British craft-brewing industry. In: Consortium for International Marketing Research, 2017-06-20 - 2017-06-23.

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Kerrigan, Finola and Brownlie, Douglas and Hewer, Paul and Daza-LeTouze, Claudia (2010) Spinning Warhol : celebrity brand theoretics and the logic of the celebrity brand. In: Academy of Marketing Conference 2010, 2010-06-02 - 2010-06-04.

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Kerrigan, Finola and Hewer, Paul and Brownlie, Douglas; Cooper, Cary L., ed. (2014) Celebrity endorsement. In: Wiley Encyclopedia of Management. Wiley/Blackwell, Chichester, West Sussex. ISBN 9781119972518

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Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine (2011) Multicultural, not multinational : emerging branding strategies in culturally diverse societies. In: European Marketing Academy Conference, 2011-05-23 - 2011-05-27.

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Kleim, Anke J. and Eckler, Petya and Tonner, Andrea; Chiluwa, Innocent E. and Samoilenko, Sergei A., eds. (2019) "Too good to be true" : semi-naked bodies on social media. In: Handbook of Research on Deception, Fake News, and Misinformation Online. IGI Global, Hershey, PA., pp. 65-86. ISBN 9782522585350

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Konstantinos, Lionakis and Boukis, Achilleas and Gounaris, Spiros and Kaminakis, Kostas (2012) The importance of store manager's IMO for contact employees' extra-role performance. In: European Marketing Academy (EMAC), 41st Annual Conference, 2012-05-22.

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Lacka, Ewelina and Stevens, Lorna and Henderson, Eileen and Tzanidis, Theofilos (2014) Using social media in an educational context to enhance brand loyalty : an exploratory case study. In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

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Waehning, Nadine and Brighty, Keith and Karampela, Maria (2017) Exploring the relative importance of consumer motives when purchasing craft and premium beer, and the ignored role of intermediaries : a preliminary analysis with British consumers. In: Beeronomics 2017, 2017-06-12 - 2017-06-15.

Waehning, Nadine and Karampela, Maria and Pesonen, Juho; Bell, Emma and Mangia, Gianluigi and Taylor, Scott and Toraldo, Maria Laura, eds. (2018) 'Craft' as a contested term : authenticity and meaning among British beer consumers. In: The Organization of Craft Work. CRC Press, Boca Raton. ISBN 9781138636668

Wagner, B.A. and Fillis, I. and Johansson, U. (2003) E-business and e-supply strategy in small and medium sized businesses (SMEs). Supply Chain Management: An International Journal, 8 (4). pp. 343-354. ISSN 1359-8546

Wagner, Beverly and Fillis, I. (2005) An exploratory study of SME supplier development and local sourcing in the grocery retail sector. The International Journal of Retail and Distribution Management, 33 (10). pp. 716-733.

Wagner, Beverly and Ramsay, J. and Kelly, Stephen (2013) Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour. International Journal of Operations and Production Management, 33 (10). pp. 1260-1282. ISSN 0144-3577

Wagner, Beverly and Svensson, Goran (2014) A framework to navigate sustainability in business networks : the transformative business sustainability (TBS) model. European Business Review, 26 (4). pp. 340-367. ISSN 0955-534X

Wagner, Beverly and Wilson, Juliette and Vescovi, Tiziano (2014) Exploring the relationship between luxury brand personality, store personality and consumer personality. In: 13th International Marketing Trends Conference, 2014-01-23 - 2014-01-25. (Unpublished)

Wagner, Beverly A and Hamilton, Kathy (2011) Mamma mia! : an exploration of spectacular consumption. Journal of Customer Behaviour, Winter.

Wakefield, M and Durrant, R and Terry-McElrath, Y and Ruel, E and Balch, GI and Anderson, S and Szczypka, G and Emery, S and Flay, B (2003) Appraisal of anti-smoking advertising by youth at risk for regular smoking : a comparative study in the United States, Australia, and Britain. Tobacco Control, 12 (Suppl ). ii82-ii86. ISSN 0964-4563

Wales, William and Monsen, Erik and Marino, Louis D. and Martin, Jeffrey (2012) Entrepreneurial orientation in thought, word, and deed: reframing the model and advancing the conversation. In: Academy of Management, 2012 Annual Meeting, Entrepreneurship Division, 2012-08-03 - 2012-08-08. (In Press)

Walker, Lorna and Baines, Paul R. and Dimitriu, Radu and Macdonald, Emma K. (2017) Antecedents of retweeting in a (political) marketing context. Psychology and Marketing, 34 (3). pp. 275-293. ISSN 0742-6046

Walsh, G. and Beatty, S. (2007) Customer-based corporate reputation of a service firm : scale development and validation. Journal of the Academy of Marketing Science, 35 (1). pp. 127-143. ISSN 0092-0703

Walsh, G. and Beatty, S. and Shiu, E.M.K. (2009) The customer-based corporate reputation scale: replication and short form. Journal of Business Research, 62 (10). pp. 924-930. ISSN 0148-2963

Walsh, G. and Dinnie, K.J. and Weidmann, K.P. (2006) How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing, 20 (6). pp. 412-420. ISSN 0887-6045

Walsh, G. and Groth, M. and Wiedmann, K. (2005) An examination of consumers' motives to switch energy suppliers. Journal of Marketing Management, 21 (3). pp. 421-440. ISSN 0267-257X

Walsh, G. and Hassan, L.M. and Shiu, E.M.K.; (2008) How do individual-level and country characteristics affect the intention to quit smoking? In: Winter Educators' Conference 2008. AMA Educators Proceedings, 19 . Curran Associates, Inc., New York, United States of America. ISBN 9781605603513

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. (2009) I don't smoke, so I ain't have to listen? a cross-cultural exploration of the effects of antismoking messages on non-smokers' elaboration. In: 2009 AMA Winter Marketing Educators' Conference, 2009-02-20 - 2009-02-23.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Andrews, C. and Hastings, G. (2010) Segmentation in social marketing : insights from the European Union's multi-country, anti-smoking campaign. European Journal of Marketing, 44 (7/8). pp. 1140-1164. ISSN 0309-0566

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Hastings, G. (2007) Attitude, comprehension, and thinking as a basis for market segmentation in social marketing. In: To be assertained, 1900-01-01.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Hastings, G. (2007) Profiling the target audience of a social marketing campaign: a cluster analysis approach. In: To be assertained, 1900-01-01.

Walsh, G. and Ndubisi, N. and Ibeh, K.I.N. (2009) After the horse has left the barn it's too late to close the door: a study of service firms' conflict handling ability. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30.

Walsh, G. and Shiu, E. and Hassan, L. M. and Michaelidou, N. and Beatty, S. E. (2011) Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. Journal of Business Research, 64 (7). pp. 737-744. ISSN 0148-2963

Walsh, G. and Shiu, E.M.K. and Hassan, L.M. and Michaelidou, N. and Beatty, S. (2009) The mediating role of emotion in the link between store-environment cues, store-choice criteria and marketing outcomes. In: To be assertained, 1900-01-01.

Walsh, G. and Wunderlich, M. and Evanschitzky, H. (2008) Analysis of moderator variables: investigating the customer satisfaction-loyalty link. European Journal of Marketing, 42 (9/10). pp. 977-1004. ISSN 0309-0566

Walsh, Gianfranco and Bartikowski, B. and Beatty, S. E. (2013) Impact of customer-based corporate reputation on non-monetary and monetary outcomes : the roles of commitment and service context risk. British Journal of Management, n/a (n/a). n/a. ISSN 1045-3172

Walsh, Gianfranco and Schubert, P. and Jones, C. (2010) Enterprise system investments for competitive advantage : an empirical study of Swiss SMEs. European Management Review, 7 (3). pp. 180-189. ISSN 1740-4754

Wang, W. and He, Hong-Wei and Li, Y. (2013) Animosity and willingness to buy foreign products : moderating factors in decision-making of Chinese consumers. Asia Pacific Business Review, 19 (1). pp. 32-52. ISSN 1360-2381

Watson, Rosina and Nielsen, Kristian Roed and Wilson, Hugh N. and Macdonald, Emma K. and Mera, Christine and Reisch, Lucia (2023) Policy for sustainable entrepreneurship : a crowdsourced framework. Journal of Cleaner Production, 383. 135234. ISSN 0959-6526

Watson, Rosina and Wilson, Hugh N. and Smart, Palie and Macdonald, Emma K. (2018) Harnessing difference : a capability-based framework for stakeholder engagement in environmental innovation. Journal of Product Innovation Management, 35 (2). pp. 254-279. ISSN 0737-6782

Wheeler, C.N. and Ibeh, K.I.N. and Dimitratos, P. (2008) UK export performance research - review and implications. International Small Business Journal, 26 (2). pp. 207-239. ISSN 0266-2426

Wilson, A. (2002) Satisfaction criteria of short-break leisure travellers. Hospitality Review, 4 (4). pp. 32-36. ISSN 1464-9101

Wilson, A.M. (2002) Attitudes towards customer satisfaction measurment in the retail sector. International Journal of Market Research, 44 (2). pp. 213-222. ISSN 0025-3618

Wilson, A.M. (2006) Marketing research: an integrated approach 2nd edition. FT Prentice Hall, United Kingdom. ISBN 027369474X

Wilson, A.M. (2001) Mystery shopping: Using deception to measure service performance. Psychology and Marketing, 18 (7). pp. 721-734. ISSN 0742-6046

Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.

Wilson, A.M. and Gotsi, D. (2001) Corporate reputation: Seeking a definition. Corporate Communications: An International Journal, 6 (1). pp. 24-31. ISSN 1356-3289

Wilson, A.M. and Jones, R. and Miller, K. and Pentecost, R. (2009) Marketing research: an integrated approach, 1st Australian edition. Pearson Australia, Australia. ISBN 9781442517042

Wilson, A.M. and Lai, Tzu ching and Murphy, H. and Holzgreve, J. (2008) The implications of on-line, word of mouth and social networks on the marketing of hotels and travel related services. In: AMA 17th Annual Frontiers in Service Conference, 2008-10-02 - 2008-10-05.

Wilson, A.M. and Zeithaml, V. and Bitner, M. and Gremler, D. (2008) Services marketing: 1st European edition. McGraw Hill, Maidenhead. ISBN 9780077107956

Wilson, Alan (2014) Adopting a strategic approach to customer experience management. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Wilson, Alan (2014) Book review : Ethnography and Virtual Worlds: A Handbook of Method, by Tom Boellstorff, Bonnie Nardi, Celia Pearce and T.L. Taylor. [Review]

Wilson, Alan (2014) Book review : Michael Fisher, Martin Abbott and Kalle Lyytinen – The power of customer misbehaviour: drive growth and innovation by learning from your customers. [Review]

Wilson, Alan (2016) Book review: How brands grow : part two, by Jenni Romaniuk and Byron Sharp. [Review]

Wilson, Alan (1999) Customers don't care for consolidation. Retail Finance Strategies, 1 (3). p. 16.

Wilson, Alan (1994) Emancipating the Professions - Marketing Opportunities from Deregulation by Aubrey Wilson. [Review]

Wilson, Alan (2013) Engaging patients and their families to improve services. In: Patient Safety Congress 2013, 2013-05-21 - 2013-05-22.

Wilson, Alan (2013) Escalating customer experience to the strategic level. In: Customer Experience Leadership form, 2013-09-25.

Wilson, Alan (2007) Ethnography for Marketers: A Guide to Consumer Immersion. [Review]

Wilson, Alan (2000) Financial Services Sales Management. The Chartered Institute of Bankers in Scotland, Edinburgh.

Wilson, Alan (2010) From prime time to my time : audience measurement in the digital age. [Review]

Wilson, Alan (1999) Get personal with your customers. Retail Finance Strategies, 1 (1). p. 17.

Wilson, Alan (2012) Global insights from the voice of the customer - South Africa 2012. In: Customer Experience World, 2012-03-19 - 2012-03-22.

Wilson, Alan (2012) Global insights from the voice of the customer 2012. In: European Customer Experience World, 2012-05-22 - 2012-05-23.

Wilson, Alan (2010) Grown up digital : how the net generation is changing the world. [Review]

Wilson, Alan (2011) The Handbook of Online and Social Media Research. [Review]

Wilson, Alan (1993) High street banking : the culture has to change. In: British Academy of Management Conference 1993, 1993-09-20 - 1993-09-22.

Wilson, Alan (2011) How brands grow : what marketers don't know - Byron Shar[. [Review]

Wilson, Alan (1999) Marketing Financial Services volumes 1 and 2. The Chartered Institute of Bankers in Scotland, Edinburgh.

Wilson, Alan (2011) Marketing Research : An Integrated Approach. FT Prentice Hall, UK. ISBN 9780273718703

Wilson, Alan (2018) Marketing Research : Delivering Customer Insight. Macmillan, London. ISBN 9781352001112

Wilson, Alan (1994) Marketing Strategies for Services edited by Michel Kostecki. [Review]

Wilson, Alan; Baker, Michael and Hart, Susan, eds. (2007) Marketing research. In: The Marketing Book. Routledge, London, pp. 140-155. ISBN 9780750685665

Wilson, Alan (2013) Meta-luxury : brands and the culture of excellence by Manfredi Ricca. [Review]

Wilson, Alan (2015) Online Panel Research : A Data Quality Perspective. [Review]

Wilson, Alan (1989) Qualitative Market Research: A Practitioner's and Buyer's Guide by W. Gordon and R. Langmaid. [Review]

Wilson, Alan (2006) Response rate survey : survey shows further debate needed to boost respondent numbers. Research LIve. p. 13.

Wilson, Alan (1999) Satisfied with customer satisfaction? Retail Finance Strategies, 1 (2). p. 15.

Wilson, Alan (2001) Should we be rethinking customer satisfaction measurement. In: 30th EMAC Annual Conference, 2001-05-16.

Wilson, Alan (1994) Targeting policy as a competitive atrategy for european inward investment agencies. European Urban and Regional Studies, 1 (2). pp. 143-159. ISSN 0969-7764

Wilson, Alan (2010) Throwing sheep in the boardroom : how online social networking will transform your life, work and world. [Review]

Wilson, Alan (1992) The adoption of a retail oriented marketing mix for bank branch operations. Service Industries Journal, 12 (3). pp. 404-413. ISSN 0264-2069

Wilson, Alan (2012) The business of influence by Philip Sheldrake. [Review]

Wilson, Alan (2011) The changing nature of marketing research. In: Chartered Institute of Marketing Malaysia Seminar Series, 2011-11-15.

Wilson, Alan (1992) The changing nature of the marketing function within retail banks and building societies. In: British Academy of Management Conference 1992, 1992-09-16.

Wilson, Alan (1997) The culture of the branch team and its impact on service delivery and corporate identity. International Journal of Bank Marketing, 15 (5). pp. 163-168. ISSN 0265-2323

Wilson, Alan (1995) The culture of the service team and its impact on service delivery. In: EIASM Workshop on Quality Management in Services, 1995-05-17.

Wilson, Alan (2004) The difficulties of branding a service. In: A Marca Programa Internacional de Alta Direccao, 2004-11-05 - 2004-11-06.

Wilson, Alan (1997) The nature of corporate culture within a service delivery environment. International Journal of Service Industry Management, 8 (1). pp. 87-102. ISSN 0956-4233

Wilson, Alan (1996) The nature of corporate culture within a service delivery environment. In: 4th International Research Conference in Service Management, 1996-06-11.

Wilson, Alan (2000) The performance measurement of service teams - concept and practice. In: International Conference on Service Management, 2000-06-08.

Wilson, Alan (1994) The role of corporate culture in the provision of customer service. In: EIASM Workshop on Quality Management in Services, 1994-05-11.

Wilson, Alan (1998) The role of mystery shopping in the measurement of service performance. Managing Service Quality, 8 (6). pp. 414-420. ISSN 0960-4529

Wilson, Alan; Gabbott, Mark and Hogg, Gillian, eds. (1998) The use of mystery shopping in the measurement of service delivery. In: Service Industries Marketing. Frank Cass, London. ISBN 9780714644394

Wilson, Alan (1998) The use of mystery shopping in the measurement of service delivery. Services Industries Journal, 18 (3). pp. 148-163. ISSN 0264-2069

Wilson, Alan (2000) The use of performance information in the management of service delivery. Marketing Intelligence and Planning, 18 (3). pp. 127-134. ISSN 0263-4503

Wilson, Alan (2015) The value of social media marketing in the hospitality sector. In: Marketing from Information to Decision, 2015-11-06 - 2015-11-07, Universitatea Babes Bolyai.

Wilson, Alan and Bonnyman, Carolyn (2006) Reputation measurement and tracking for the public sector. In: 2nd Annual International Colloquium on the Dynamics of Brand, Corporate Identity and Reputation in the Knowledge Economies, 2006-09-01.

Wilson, Alan and Ellison, Richard (2018) Employer branding and multiple identities in the hotel industry. In: 20th ICIG Symposium, 2018-06-06 - 2018-06-07, Gozd Martuljek.

Wilson, Alan and Evanschitzky, Heiner and Brodbeck, Heinz (2012) Living the brand in socio-ecological banks. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Wilson, Alan and Frimpong, Kwabena (2012) Measuring service orientation of service delivery employees. In: 12th International Research Conference in Service Management, 2012-05-07.

Wilson, Alan and Frimpong, Kwabena (2003) Towards an integrated conceptualisation of employee service orientation. In: AMA Services Research Conference, 2003-06-01.

Wilson, Alan and Gutmann, Justin (1998) Public transport : the role of mystery shopping in investment decisions. Journal of the Market Research Society, 40 (4). pp. 285-293.

Wilson, Alan and Heasman, H.G. (1996) Do service personnel think differently in North America? In: Marketing Education Group Conference - 2021 a vision for the next 25 years, 1996-11-12.

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, Jesus (2011) Hospitality and travel brands : the nature and implications of user generated content. In: 12th International Research Symposium on Service Excellence in Management, 2011-06-02 - 2011-06-05, Cornell University. Cornell’s Center for Hospitality Research and the School of Hotel Administration.

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, Jesus (2010) Post-purchase sharing of service experiences : a multi-country study. In: AMA Servsig Conference, 2010-06-03.

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : an update. In: XVth International Conference of RESER, 2005-09-01.

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : the challenges ahead. In: 14th Annual Frontiers in Services Conference, 2005-10-01.

Wilson, Alan and Ney, Jillian (2012) Online hotel reviews : the determinants of credibility. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Wilson, Alan and Ney, Jillian; (2011) Social content search in tourism purchase decisions. In: Proceedings of the Academy of Marketing Conference 2011. Academy of Marketing, GBR. ISBN 978-0-9561122-34

Wilson, Alan and Ney, Jillian and Murphy, Hilary (2009) Sharing service experiences on-line. In: 18 th Annual Frontiers in Service Conference, 2009-10-29 - 2009-11-01.

Wilson, Alan and Osei-Frimpong, Kofi (2013) Conceptualizing value co-creation in health care delivery : the focal dyad perspective. In: Service Management and Science Forum, 2013-08-04 - 2013-08-06.

Wilson, Alan and Zeithaml, V.A. and Bitner, M.J. and Gremler, D.D. (2012) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077131715

Wilson, Alan and Zeithaml, Valerie and Bitner, Mary Jo and Gremler, Dwayne (2016) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077169312

Wilson, Alan M. (2001) Understanding organisational culture and the implications for corporate marketing. European Journal of Marketing, 35 (3/4). pp. 353-367. ISSN 0309-0566

Wilson, Fiona and Carter, Sara and Tagg, Stephen and Shaw, Eleanor and Lam, Wing (2007) Bank loan officers' perceptions of business owners: the role of gender. British Journal of Management, 18 (2). pp. 154-171. ISSN 1045-3172

Wilson, Fiona and Tagg, Stephen (2010) Social constructionism and personal constructivism : getting the business owner's view on the role of sex and gender. International Journal of Gender and Entrepreneurship, 2 (1). pp. 68-82. ISSN 1756-6266

Wilson, Hugh and Lemke, Fred and Clark, Moira (2010) Exploring the link between ‘customer experience’ and ‘value-in-use’ : empirical evidence from business and consumer sectors. In: 18th International Colloquium in Relationship Marketing, 2010-09-27 - 2010-09-29.

Wilson, Hugh and Macdonald, Emma and Lemke, Fred and Clark, Moira (2011) Service quality, usage process quality and value-in-use. In: EMAC 40th Conference, 2011-05-24 - 2011-05-27.

Wilson, Juliette and Arshed, Norin and Shaw, Eleanor and Pret, Tobias (2017) Expanding the domain of festival research : a review and research agenda. International Journal of Management Reviews, 19 (2). pp. 195-213. ISSN 1460-8545

Wilson, Juliette and Martin, Alexander; (2014) An analysis of the presence and effectiveness of entrepreneurial marketing in SMEs operating within the premium alcoholic drinks industry. In: Institute for Small Business and Entrepreneurship. UNSPECIFIED, GBR.

Wilson, Juliette and Sanchez Rodrigues, Vasco and Mac an Bhaird, Ciaran and Lofti, Maryam and Kumar, Maneesh and Horgan, Donagh and Drakopoulou Dodd, Sarah and Danson, Mike (2022) On the beer wagon : the past, present and future of Celtic Craft Brewing and its policies. Regional Studies, Regional Science. ISSN 2168-1376 (In Press)

Wilson, Juliette and Tonner, Andrea (2015) Discongruity of stakeholder experiences at famers’ markets. In: Critical Management Studies 2015 conference, 2015-07-07 - 2015-07-10.

Wilson, Juliette and Tonner, Andrea (2020) Doing family : the constructed meanings of family in family farms. Journal of Rural Studies, 78. pp. 245-253. ISSN 0743-0167

Windler, Katharina and Jüttner, Uta and Michel, Stefan and Maklan, Stan and Macdonald, Emma K. (2017) Identifying the right solution customers : a managerial methodology. Industrial Marketing Management, 60. pp. 173-186. ISSN 0019-8501

Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

Wise, Kevin and Alhabash, Saleem and Eckler, Petya (2013) “Window” shopping online : cognitive processing of general and specific product windows. Journal of Interactive Advertising, 13 (2). pp. 88-96. ISSN 1525-2019

Woisetschlager, D. M. and Lentz, P. and Evanschitzky, H. (2011) How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings. Journal of Business Research, 64 (8). pp. 800-808. ISSN 0148-2963

Yani-de-Soriano, Mirella and Hanel, Paul and Vazquez Carrasco, Rosario and Cambra-Fierro, Jesus and Wilson, Alan and Centeno, Edgar (2019) Investigating the role of customers' perceptions of employee effort and justice in service recovery : a cross-cultural perspective. European Journal of Marketing, 53 (4). pp. 708-732. ISSN 0309-0566

Yaprak, Attila and Demirbag, Mehmet; Demirbag, Mehmet and Yaprak, Attila, eds. (2015) Introduction : The rise of internationalizing firms from emerging markets. In: Handbook of Emerging Market Multinational Corporations. Edward Elgar, Chelthenham, pp. 1-13. ISBN 9781782544999

Yazdani, Nahid and Pfajfar, Gregor and Cadogan, John W. and Mitręga‬, ‪Maciej and Lioliou, Eleni and Jean, Ruey-Jer "Bryan" and Hodgkinson, Ian R. and Tsougkou, Eleni (Lenia) and Story, Vicky M. and Boso, Nathaniel and Oliveira, João S. (2023) Cooperative export channel modes in times of uncertainty, a key to born global firms' survival? In: Industrial Marketing Management Summit 2023, 2023-01-19 - 2023-01-20.

Yi, Youjae and Gong, Taeshik (2013) Customer value co-creation behavior : scale development and validation. Journal of Business Research, 66 (9). pp. 1279-1284. ISSN 0148-2963

Yi, Youjae and Gong, Taeshik (2006) The antecedents and consequences of service customer citizenship and badness behavior. Seoul Journal of Business, 12 (2). pp. 145-176.

Yi, Youjae and Gong, Taeshik (2010) The development and validation of a customer value co-creation behavior scale. In: Global Marketing Conference, 2010-09-09 - 2010-09-12.

Yi, Youjae and Gong, Taeshik (2008) The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior. Industrial Marketing Management, 37 (7). pp. 767-783.

Yi, Youjae and Gong, Taeshik (2009) The effects of customer social exchange relationships with organizations, service providers, and customers : the moderating effects of customer experience. Service Industries Journal, 29 (11). pp. 1513-1528.

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2010) Scratch my back and I will scratch yours : the impact of other customers on customer citizenship behaviour. In: 19th Annual Frontiers in Service Conference, 2010-06-10.

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2013) The impact of other customers on customer citizenship behavior. Psychology and Marketing, 30 (4). pp. 341-356. ISSN 0742-6046

Yi, Youjae and Nataraajan, Rajan and Gong, Taeshik (2011) Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64 (1). pp. 87-95. ISSN 0148-2963

Zavbi, Roman and Fain, Nusa and Duhovnik, Joze; Marjanovic, D. and Storga, M. and Pavkovic, N. and Bojcetic, N., eds. (2012) Embodiment design based on basic schemata. In: DS 70. The Design Society, HRV, pp. 1225-1232. ISBN 9789537738174

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2011) Do basic schemata facilitate embodiment design? In: International Conference in Engineering Design (ICED), 2011-08-15 - 2011-08-18.

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2012) Evaluation of a method and a computer tool for generating concept designs. Journal of Engineering Design. ISSN 1466-1837

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2016) Using computer-generated design aids to facilitate alternative concept embodiments. International Journal of Engineering Education, 32 (2A). pp. 762-771. ISSN 0949-149X

Zhang, Ni and Campo, Shelly and Janz, Kathleen and Eckler, Petya and Yang, Jingzhen and Snetselaar, Linda and Signorini, Alessio (2013) Electronic word of mouth on Twitter about physical activity in the United States : exploratory infodemiology study. Journal of Medical Internet Research, 15 (11). e261.

Zhou, Yuanyuan and Wilson, Juliette and Karampela, Maria (2019) The impact of normative beliefs and self-consciousness on making greener choices through greener preference. In: 41st Annual ISMS Marketing Science Conference, 2019-06-20 - 2019-06-22, Department of Business Studies, University of Roma Tre, Rome, Ital.

Zhu, Weichun and He, Hongwei and Law, Kenneth S. and Farh, Jiing Lih (2015) Editorial : taking an indigenous approach to study organizational behavior in China. Journal of Organizational Behavior, 36 (5). 613 – 620. ISSN 0894-3796

Zhu, Weichun and He, Hongwei and Treviño, Linda K. and Chao, Melody M. and Wang, Weiyue (2015) Ethical leadership and follower voice and performance : the role of follower identifications and entity morality beliefs. Leadership Quarterly, 26 (5). 702–718. ISSN 1048-9843

Zundel, Mike and Mackay, David and MacIntosh, Robert and Mackenzie, Clarie; Brown, Andrew D., ed. (2020) Between the bridge and the door : exploring liminal spaces of identity formation through video diaries. In: The Oxford Handbook of Identities in Organizations. Oxford University Press, Oxford. ISBN 9780198827115

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van Hoek, Remko and Wagner, Beverly (2013) Supply chain management (SCM) : current education provision and practitioner future needs. Supply Chain Management: An International Journal, 18 (4). ISSN 1359-8546

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