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Open Access research that better understands changing marine ecologies...

Strathprints makes available scholarly Open Access content by researchers in the Department of Mathematics & Statistics.

Mathematics & Statistics hosts the Marine Population Modelling group which is engaged in research into topics surrounding marine resource modelling and ecology. Recent work has included important developments in the population modelling of marine species.

Explore the Open Access research of Mathematics & Statistics. Or explore all of Strathclyde's Open Access research...

Strathprints

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Jump to: 2012 | 2005 | 2001 | 1998
Number of items: 4.

2012

Kostopoulos, Giannis and Gounaris, Spiros and Boukis, Achilleas (2012) Service blueprinting effectiveness: drivers of success. Managing Service Quality, 22 (6). pp. 580-591. ISSN 0960-4529

2005

Nickson, D.P. and Warhurst, C. and Dutton, Eli (2005) The importance of attitude and appearance in the service encounter in retail and hospitality. Managing Service Quality, 15 (2). pp. 195-208. ISSN 0960-4529

2001

Wisniewski, M. (2001) Using servqual to assess customer satisfaction with public sector services. Managing Service Quality, 11 (6). pp. 380-388. ISSN 0960-4529

1998

Wilson, Alan (1998) The role of mystery shopping in the measurement of service performance. Managing Service Quality, 8 (6). pp. 414-420. ISSN 0960-4529

This list was generated on Thu Nov 21 14:41:39 2024 GMT.