Open Access research that better understands changing marine ecologies...

Strathprints makes available scholarly Open Access content by researchers in the Department of Mathematics & Statistics.

Mathematics & Statistics hosts the Marine Population Modelling group which is engaged in research into topics surrounding marine resource modelling and ecology. Recent work has included important developments in the population modelling of marine species.

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Number of items: 4.

Kostopoulos, Giannis and Gounaris, Spiros and Boukis, Achilleas (2012) Service blueprinting effectiveness: drivers of success. Managing Service Quality, 22 (6). pp. 580-591. ISSN 0960-4529

Nickson, D.P. and Warhurst, C. and Dutton, Eli (2005) The importance of attitude and appearance in the service encounter in retail and hospitality. Managing Service Quality, 15 (2). pp. 195-208. ISSN 0960-4529

Wisniewski, M. (2001) Using servqual to assess customer satisfaction with public sector services. Managing Service Quality, 11 (6). pp. 380-388. ISSN 0960-4529

Wilson, Alan (1998) The role of mystery shopping in the measurement of service performance. Managing Service Quality, 8 (6). pp. 414-420. ISSN 0960-4529

This list was generated on Sun Dec 22 01:07:53 2024 GMT.