Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective
King, Ceridwyn and Madera, Juan and Lee, Lindsey and Murillo, Enrique and Baum, Tom and Solnet, David (2021) Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136. pp. 251-262. ISSN 0148-2963 (https://doi.org/10.1016/j.jbusres.2021.07.044)
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Abstract
Through the lens of hospitality, an industry with chronic retention issues, this article seeks to stimulate reflection on labor-intensive industries and how we can reimagine their responses to an evolving labor market environment when seeking to attract and retain management talent. Drawing on identity economics, whereby employees' identity utility is an important incentive in employment decision-making, the necessity for a multilevel perspective of identity formation is advanced. Positing that employees' work identity is informed by individual (micro), organizational (meso), and professional (macro) level factors, this perspective illuminates the important role that macro level stakeholders play in employee identity formation, particularly in the hospitality industry. Further, it emphasizes the interconnectedness of levels in shaping an employee's identity and career decisions. Through a series of research questions, a line of inquiry is articulated for the purpose of addressing the challenges of attracting and retaining management talent from a holistic identity formation perspective.
ORCID iDs
King, Ceridwyn, Madera, Juan, Lee, Lindsey, Murillo, Enrique, Baum, Tom ORCID: https://orcid.org/0000-0002-5918-847X and Solnet, David;-
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Item type: Article ID code: 77199 Dates: DateEventNovember 2021Published31 July 2021Published Online22 July 2021AcceptedSubjects: Social Sciences > Commerce > Marketing. Distribution of products
Geography. Anthropology. Recreation > Recreation LeisureDepartment: Strathclyde Business School > Work, Organisation and Employment Depositing user: Pure Administrator Date deposited: 28 Jul 2021 09:39 Last modified: 11 Dec 2024 18:41 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/77199