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2025

Saito, Hiroaki and Brozović, Danilo and Baum, Tom (2025) Well-being of hospitality employees : a systematic literature review. International Journal of Hospitality Management, 124. 103955. ISSN 0278-4319

2024

Saito, Hiroaki and Bui, Thanh Huong and Lee, Andy and Baum, Tom (2024) Fostering employee well-being and workplace recovery in the hospitality industry : the role of supportive break times at work. Journal of Hospitality and Tourism Management, 61. pp. 91-100. ISSN 1447-6770

Kiptoo, Maryline and Sambajee, Pratima and Baum, Tom (2024) Resilience through adversity : a case of informal artisan entrepreneurs in Kenya. International Journal of Entrepreneurial Behaviour and Research. ISSN 1355-2554 (In Press)

Baum, Tom and Robinson, Richard (2024) Strengthening the tourism workforce. OECD, Paris, Paris.

Goliath-Ludic, Kimrochey and Baum, Tom (2024) The implications of HIV/AIDS on employee wellness in the tourism industry. Journal of Human Resources in Hospitality and Tourism. (In Press)

Baum, Tom and Kokkranikal, Jithendran (2024) Too many barriers to overcome? Career challenges of women in the UK hospitality industry. International Journal of Tourism Research, 26 (4). e2726. ISSN 1099-2340

2023

Hadjisolomou, Tasos and Walters, Kyla and Nickson, Dennis and Baum, Tom (2023) 'Boys will be boys'? Submissive masculinity and sexual harassment in the gay tourism industry. Hospitality and Society, 13. 173 - 200. ISSN 2042-7913

Hadjisolomou, Anastasios and Nickson, Dennis and Baum, Tom (2023) 'He is the customer, I will say yes' : notions of power, precarity and consent to sexual harassment by customers in the gay tourism industry. Gender, Work and Organisation, 30 (4). pp. 1407-1428. ISSN 0968-6673

Baum, Tom and Cardenas Rubio, Jeisson and Congreve, Emma (2023) ReWAGE Evidence Paper : Work, Wages and Employment in the UK's Hospitality Sector. University of Warwick, Coventry, UK.

Hadjisolomou, Anastasios and Nickson, Dennis and Baum, Tom (2023) Exploring the case the dark side of gay tourism : (half-)naked bodies, race, precarity and sexual harassment. Tourism Cases. ISSN 2788-5607

Lin, Pearl M.C. and Au, Wai Ching Wilson and Baum, Thomas (2023) Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction. International Journal of Contemporary Hospitality Management. ISSN 0959-6119

Ladkin, Adele and Mooney, Shelagh and Solnet, David and Baum, Tom and Robinson, Richard and Yan, Hongmin (2023) A review of research into tourism work and employment : launching the Annals of Tourism Research curated collection on tourism work and employment. Annals of Tourism Research, 100. 103554. ISSN 0160-7383

Lin, Pearl M. C. and Peng, Kang-Lin and Au, Wai Ching Wilson and Baum, Tom (2023) Labor market transformation in the hospitality gig economy in a post-pandemic era : impacts of institutional governance. International Journal of Contemporary Hospitality Management, 35 (4). pp. 1490-1510. ISSN 0959-6119

2022

Hadjisolomou, Tasos and Booyens, Irma and Nickson, Dennis and Cunningham, Tayler and Baum, Tom (2022) Fair Work for All? A Review of Employment Practices in the Scottish Hospitality Industry. University of Strathclyde, Glasgow.

Mooney, Shelagh and Robinson, Richard and Solnet, David and Baum, Tom (2022) Rethinking tourism's definition, scope and future of sustainable work and employment : editorial for the Journal of Sustainable Tourism special issue on "locating workforce at the heart of sustainable tourism discourse". Journal of Sustainable Tourism, 30 (12). pp. 2707-2725. ISSN 0966-9582

Solnet, David and Robinson, Richard N.S. and Baum, Tom and Yan, Hongmin (2022) Tourism work, media and COVID-19 : a changed narrative? Annals of Tourism Research, 97. 103492. ISSN 0160-7383

Booyens, Irma and Hadjisolomou, Anastasios and Nickson, Dennis and Cunningham, Tayler and Baum, Tom (2022) 'It's not a big deal' : customer misbehaviour and social washing in hospitality. International Journal of Contemporary Hospitality Management, 34 (11). pp. 4123-4141. ISSN 0959-6119

Horgan, Donagh and Baum, Tom (2022) Addressing dereliction and devaluation in urban tourism : the case of Cork, Ireland. International Journal of Tourism Cities. ISSN 2056-5607

Yuan, Yue and Kong, Haiyan and Baum, Tom and Yining, Liu and Liu, Chao and Bu, Naipeng and Wang, Kangping and Yin, Zihan (2022) Transformational leadership and trust in leadership impacts on employee commitment. Tourism Review, 77 (5). pp. 1385-1399. ISSN 1660-5373

Booyens, Irma and Rogerson, Christian M. and Rogerson, Jayne M. and Baum, Tom (2022) Covid-19 crisis management responses of small tourism firms in South Africa. Tourism Review International, 26 (1). pp. 121-137. ISSN 1544-2721

Lockstone-Binney, Leonie and Mair, Judith and Baum, Tom and Ong, Faith (2022) Temporary communitas at an iconic cricket event : an ethnographic study. Event Management, 26 (5). pp. 979-992. ISSN 1525-9951

2021

King, Ceridwyn and Madera, Juan and Lee, Lindsey and Murillo, Enrique and Baum, Tom and Solnet, David (2021) Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136. pp. 251-262. ISSN 0148-2963

Siow, May Ling and Lockstone-Binney, Leonie and Fraser, Barry and Cheung, Catherine and Shin, Joongwon and Lam, Rachel and Ramachandran, Sridar and Abreu Novais, Margarida and Bourkel, Tom and Baum, Tom (2021) Re-building students' post-COVID-19 confidence in courses, curriculum and careers for tourism, hospitality and events. Journal of Hospitality and Tourism Education, 33 (4). pp. 270-287. ISSN 2325-6540

Goh, Edmund and Baum, Tom (2021) Job perceptions of Generation Z hotel employees towards working in COVID-19 quarantine hotels : the role of meaningful work. International Journal of Contemporary Hospitality Management, 33 (5). pp. 1688-1710. ISSN 0959-6119

Hadjisolomou, Tasos and Baum, Tom and Nickson, Dennis and Booyens, Irma (2021) Social washing and customer misbehaviour in the hospitality sector : a problem that remains unreported. In: 29th Annual Council for Hospitality Management, 2021-05-12 - 2021-05-14.

Ndiuini, Ann and Baum, Tom (2021) Underemployment and lived experiences of migrant workers in the hotel industry : policy and industry implications. Journal of Policy Research in Tourism, Leisure and Events, 13 (1). pp. 36-58. ISSN 1940-7971

2020

Baum, Tom and Mooney, Shelagh; King, Brian and Sharpley, Richard and Dieke, Peter, eds. (2020) Social sustainability : what does it say to tourism employment? In: Tourism in Development - Reflective Essays. CABI, Boston, M.A.. ISBN 9781789242812

Tang, Juan and Tosun, Cevat and Baum, Tom (2020) Do gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 13 (12). pp. 4017-4040. ISSN 0959-6119

Rogerson, Christian M. and Baum, Tom (2020) COVID-19 and African tourism research agendas. Development Southern Africa, 37 (5). pp. 727-741. ISSN 1470-3637

Kieti, Damiannah and Nthiga, Rita and Plimo, Jonathan and Sambajee, Pratima and Ndiuini, Ann and Kiage, Ezekiel and Mutinda, Peter and Baum, Tom (2020) An African dilemma : pastoralists, conservationists and tourists - reconciling conflicting issues in Kenya. Development Southern Africa, 37 (5). pp. 758-772. ISSN 1470-3637

Baum, Tom and Mooney, Shelagh and Robinson, Richard and Solnet, David (2020) COVID-19's impact on the hospitality workforce - new crisis or amplification of the norm? International Journal of Contemporary Hospitality Management, 32 (9). pp. 2813-2829. ISSN 0959-6119

Baum, Tom and Hai, Nguyen Thi Thanh (2020) Hospitality, tourism, human rights and the impact of COVID-19. International Journal of Contemporary Hospitality Management, 32 (7). pp. 2397-2407. ISSN 0959-6119

Baum, Tom and Mooney, Shelagh and Robinson, Richard and Solnet, David (2020) Tourism employment paradoxes, 1946–2095 : a perspective article. Tourism Review, 75 (1). pp. 252-255. ISSN 1660-5373

Robinson, Richard NS and Baum, Tom (2020) Work(ing) artefacts : tools of the trade, totems or trophies? Human Relations, 73 (2). pp. 165-189. ISSN 0018-7267

Bagheri, Moslem and Baum, Tom and Ebrahimi, Abolghasem and Abasi, Abbas (2020) Talent management and the Tourism and Hospitality industry : evidence from Iran. Anatolia, 31 (1). pp. 88-98. ISSN 1303-2917

2019

Baum, Tom (2019) Does the hospitality industry need or deserve talent? International Journal of Contemporary Hospitality Management, 31 (10). pp. 3823-3837. ISSN 0959-6119

Robinson, Richard N.S. and Baum, Tom and Golubvskaya, Maria and Solnet, David J. and Callan, Victor (2019) Applying endosymbiosis theory : tourism and its young workers. Annals of Tourism Research, 78. 102751. ISSN 0160-7383

Baum, Tom and Nguyen, Hai Thi Thanh (2019) Applying sustainable employment principles in the tourism industry : righting human rights wrongs? Tourism Recreation Research, 44 (3). pp. 371-381. ISSN 0250-8281

Robinson, R. and Martins, A. and Solnet, D. and Baum, T. (2019) Sustaining precarity : critically examining tourism and employment. Journal of Sustainable Tourism, 27 (7). pp. 1008-1025. ISSN 0966-9582

Anderson, Pauline and Baum, Tom and Bourkel, Tom and Butler, Joanna (2019) Catering for Scotland's Future Skills Needs : Attracting, Training and Retaining Chefs. Skills Development Scotland, Glasgow.

Sambajee, Pratima and Baum, Tom and Ndiuini, Ann (2019) Exploring career (im)mobilities of Kenya hoteliers in the UK. In: ECAS Conference 2019. Africa: Connections and Disruptions, 2019-06-12 - 2019-06-12, University of Edinburgh.

Mooney, Shelagh and Baum, Tom; (2019) A sustainable hospitality and tourism workforce research agenda – exploring the past to create a vision for the future. In: A Research Agenda for Tourism and Development. Research Agenda . Edward Elgar, Cheltenham.

Baum, Tom (2019) A changing world of work. What can we learn from the service sector about employing Millennials (and Gen Z)? Organizational Dynamics. ISSN 0090-2616

Baum, Tom (2019) Hospitality employment 2033 : A backcasting perspective (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management). International Journal of Hospitality Management, 76 (Part B). pp. 45-52. ISSN 0278-4319

2018

Yim, Florence and Cheung, Catherine and Baum, Tom (2018) Gender and emotion in tourism : do men and women tour leaders differ in their performance of emotional labour? Journal of China Tourism Research, 14 (4). pp. 405-427. ISSN 1938-8160

Cheung, Catherine and Baum, Tom and Hsueh, Amy (2018) Workplace sexual harassment : exploring the experience of tour leaders in an Asian context. Current Issues in Tourism, 21 (13). pp. 1468-1485. ISSN 1368-3500

Lai, Pei-Chun and Espino-Rodríguez, Tomás F. and Baum, Tom (2018) Do relational norms matter in hotel outsourcing relationships? Lesson learned from hotel sectors. Tourism Economics. ISSN 1354-8166

Baum, Tom and Francis, Helen (2018) HR Transformation within the hotel industry : building capacity for change. Worldwide Hospitality and Tourism Themes, 10 (1). pp. 86-100. ISSN 1755-4217

Baum, Tom (2018) Changing employment dynamics within the creative city : exploring the role of 'ordinary people' within the changing city landscape. Economic and Industrial Democracy. pp. 1-39. ISSN 0143-831X

Baum, Tom (2018) Sustainable human resource management as a driver in tourism policy and planning : a serious sin of omission? Journal of Sustainable Tourism. pp. 1-38. ISSN 0966-9582

2017

Kunasekaran, Puvaneswaran and Gill, Sarjit S and Ramachandran, Sridar and Shuib, Ahmad and Baum, Tom and Affandi, Syamsul Herman Mohd (2017) Measuring sustainable indigenous tourism indicators : a case of Mah Meri ethnic group in Carey Island, Malaysia. Sustainability. ISSN 2071-1050

2016

Nickson, Dennis and Baum, Thomas; Parry, Emma and McCarthy, Jean, eds. (2016) Young at heart, but what about my body? Age and aesthetic labour in the hospitality and retail industries. In: The Palgrave Handbook of Age Diversity and Work. Palgrave Macmillan Ltd., London, pp. 539-559. ISBN 9781137467799

Lin, Pearl M. C. and Baum, Tom (2016) The meaning of applied creativity in the culinary industry. International Journal of Hospitality and Tourism Administration, 17 (4). pp. 429-448. ISSN 1525-6480

Baum, Tom and Kralj, Anna and Robinson, Richard N.S. and Solnet, David J. (2016) Tourism workforce research : a review, taxonomy and agenda. Annals of Tourism Research, 60. pp. 1-22. ISSN 0160-7383

Baum, Thomas and Cheung, Catherine and Kong, Haiyan and Kralj, Anna and Mooney, Shelagh and Nguyễn Thị Thanh, Hai and Ramachandran, Sridar and Dropulić Ružić, Marinela and Siow, May Ling (2016) Sustainability and the tourism and hospitality workforce : a thematic analysis. Sustainability, 8 (8). 809 - 830. ISSN 2071-1050

2015

Lockstone-Binney, Leonie and Holmes, Kirsten and Smith, Karen and Baum, Tom and Storer, Christine (2015) Are all my volunteers here to help out? Clustering event volunteers by their motivations. Event Management, 19 (4). pp. 461-477. ISSN 1525-9951

Baum, Thomas (2015) Tourism, SMEs and Employment - policies to stimulate job creation : Discussion paper prepared for United Nations World Tourism Organization and the ILO for G20 Meeting, Antalya, Turkey. UNWTO.

Baum, Tom (2015) Human resources in tourism : still waiting for change? - a 2015 reprise. Tourism Management, 50. 204–212. ISSN 0261-5177

Chan, Andrew and Hsu, Cathy H. C. and Baum, Thomas (2015) The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong. Journal of Travel and Tourism Marketing, 32 (1-2). pp. 18-33. ISSN 1054-8408

Giannakis, Damianos and Harker, Michael J and Baum, Tom (2015) Human resource management, services and relationship marketing : the potential for cross-fertilisation. Journal of Strategic Marketing. ISSN 0965-254X

2014

Solnet, David and Nickson, Dennis and Richard, Robinson N.S. and Kralj, Anna and Baum, Tom (2014) Discourse about workforce development in tourism – an analysis of public policy, planning and implementation in Australia and Scotland : hot air or making a difference? Tourism Analysis, 19 (5). pp. 609-623. ISSN 1083-5423

Robinson, Richard N. S. and Ritchie, Brent W. and Kralj, Anna and Solnet, David J. and Baum, Thomas and Ford, Robert C. (2014) An Asia-Pacific core-periphery futures paradox : divergent worker and tourist mobilities. Journal of Travel Research, 53 (6). pp. 805-818. ISSN 0047-2875

Solnet, David and Baum, Thomas and Kralj, Anna and Robinson, Richard and Ritchie, Brent and Olsen, Mark (2014) The Asia-Pacific tourism workforce of the future : using Delphi techniques to identify possible scenarios. Journal of Travel Research. ISSN 0047-2875

Baum, Thomas and Reid, Patricia (2014) Enhancing the Capacity of Tourism Workforce in the OIC Member Countries for Improved Tourism Service Quality. COMCEC, Ankara.

Solnet, David and Kralj, Anna and Baum, Thomas (2014) 360 degrees of pressure : the changing role of the HR professional in the international hospitality industry. Journal of Hospitality and Tourism Research, 39 (2). pp. 271-292. ISSN 1096-3480

2013

Peng, Kang-Lin and Lin, Ming-Chu and Baum, Tom (2013) The constructing model of culinary creativity : an approach of mixed methods. Quality and Quantity, 47 (5). pp. 2687-2707. ISSN 0033-5177

Baum, Thomas (2013) International Perspectives on Women and Work in Hotels, Catering and Tourism. Preprint / Working Paper. International Labour Organization, Geneva.

Duncan, Tara and Scott, David and Baum, Thomas (2013) The mobilities of hospitality work : an exploration of issues and debates. Annals of Tourism Research, 41. pp. 1-19. ISSN 0160-7383

Haghighi, Azin Mostajer and Baum, Thomas and Shafti, Farhad (2013) Dimensions of customer loyalty in hospitality micro-enterprises. Services Industries Journal. ISSN 0264-2069

Baum, Thomas and Lockstone-Binney, Leonie and Robertson, Martin (2013) Event studies : finding fool’s gold at the rainbow’s end? International Journal of Event and Festival Management, 4 (3). pp. 179-185. ISSN 1758-2954

2012

Baum, Thomas (2012) Human resource management in tourism: a small island perspective. International Journal of Culture, Tourism and Hospitality Research, 6 (2). pp. 124-132. ISSN 1750-6182

Baum, Thomas (2012) Working the skies : changing representations of gendered work in the airline industry, 1930–2011. Tourism Management, 33 (5). 1185–1194. ISSN 0261-5177

Cheung, Catherine and Baum, Tom and Wong, Alan (2012) Relocating empowerment as a management concept for Asia. Journal of Business Research, 65 (1). pp. 36-41. ISSN 0148-2963

Espino-Rodriguez, T. F. and Lai, P. C. and Baum, T. (2012) Risks and benefits of outsourcing hotel operations: a comparison between Scotland and Taiwan. Tourism Economics, 18 (1). pp. 95-120. ISSN 1354-8166

2011

Baum, T. (2011) Tourism and generation Y. [Review]

2010

Baum, Tom; Yeoman, Ian and Hsu, Cathy and Smith, Karen and Watson, Sandra, eds. (2010) Demographic changes and the labour market in the international tourism industry. In: Tourism and Demography. Goodfellow, Oxford, pp. 1-19. ISBN 9781906884154

Baum, Thomas and Weinz, Wolfgang (2010) Developments and challenges in the hospitality and tourism sector : issues paper for discussion at the Global Dialogue Forum for the Hotels, Catering, Tourism Sector. International Labour Organization, Geneva.

Baum, T.G.; (2010) From upper-class to underclass. Working the skies : representations and reality, 1930-2010. In: CAUTHE 2010. CAUTHE, Hobart, Tas. ISBN 9781862955608

Baum, T.G. (2010) From upper-class to underclass. Working the skies: representations and reality, 1930 - 2010. In: CAUTHE Annual Conference, 2010-02-01, Hobart, Tas. (In Press)

Baum, Thomas and Smyth, Geraldine; Pearce, D G and Butler, R W, eds. (2010) Charting a journey : from refugee to tourism employee and tourism entrepreneur. In: Tourism Research: a 20-20 vision. Goodfellow, Oxford, pp. 177-189. ISBN 9781906884109

Holmes, Kirsten and Smith, Karen A. and Lockstone-Binney, Leonie and Baum, Tom (2010) Developing the dimensions of tourism volunteering. Leisure Sciences, 32 (3). pp. 255-268. ISSN 0149-0400

Baum, T.G. and O'Gorman, Kevin D.; Butler, Richard and Suntikul, Wantanee, eds. (2010) Iran or Persia : what's in a name, the decline and fall of a tourism industry? In: Tourism and Political Change. Goodfellow, Oxford.

Lockstone-Binney, L. and Holmes, K. and Smith, Karen M. and Baum, T.G. (2010) Volunteers and volunteering in leisure : social science perspectives. Leisure Studies, 29 (4). pp. 435-455. ISSN 0261-4367

2009

Horng, Jeou-Shyan and Teng, Chih-Ching and Baum, T.G. (2009) Evaluating the quality of undergraduate hospitality, tourism and leisure programmes. Journal of Hospitality, Leisure, Sport and Tourism Education, 8 (1). pp. 37-54. ISSN 1473-8376

Kong, H. and Cheung, C. and Baum, T.G. (2009) Are tour guides in China ready for the booming tourism industry? Journal of China Tourism Research, 5 (1). pp. 65-76.

Lockstone, L. and Baum, T.G. (2009) The public face of event volunteering at the 2006 Commonwealth Games The media perspective. Managing Leisure, 14. pp. 38-56. ISSN 2375-0480

2008

O'Connor, N. and Baum, T.G. (2008) An investigation into the tourism and hospitality scholarly activity currently being undertaken in Irish higher education institutions. Journal of Hospitality, Leisure, Sport and Tourism Education, 7 (2). pp. 15-23. ISSN 1473-8376

Devine, F. and Hearns, N. and Baum, T.G. and Murray, A. (2008) Cultural diversity in the curriculum: perceptions and attitudes of Irish hospitality and tourism academics. Irish Educational Studies, 27 (1). pp. 81-97. ISSN 0332-3315

Lai, P.C. and Soltani, E. and Baum, T.G. (2008) Distancing flexibility in the hotel industry : the role of employment agencies as labour suppliers. International Journal of Human Resource Management, 19 (1). pp. 132-152. ISSN 0958-5192

Espino-Rodríguez, Tomás F. and Lai, Pei-Chun and Baum, Tom (2008) Asset specificity in make or buy decisions for service operations. An empirical application in the Scottish hotel sector. International Journal of Service Industry Management, 19 (1). pp. 111-133. ISSN 0956-4233

Lockstone, L. and Baum, T.G. (2008) Fun in the family: Tourism and the Commonwealth Games. International Journal of Tourism Research, 10 (6). pp. 497-509.

Baum, T.G. (2008) Implications of hospitality and tourism labour markets for talent management strategies. International Journal of Contemporary Hospitality Management, 20 (7). pp. 720-729. ISSN 0959-6119

Baum, T. and Teixeira, R.M. (2008) Manpower demand and qualification requirements in the hospitality sector: the case of Aracaju, Brazil. Journal of Teaching in Travel and Tourism.

Baum, T.G. and Hearns, N. and Devine, F. (2008) Place branding and the representation of people at work: Exploring issues of tourism imagery and migrant labour in the Republic of Ireland. Place Branding and Public Diplomacy, 4 (1). pp. 45-60.

Nickson, D.P. and Baum, T.G.; Mulhearn, M. and Mulhern, Mark and Beech, John and Thompson, Elaine, eds. (2008) The high road or the low road? Tourism and employment in Scotland. In: Scottish Life and Society: The Working Life of the Scots. John Donald, Edinburgh, pp. 385-401. ISBN 9781904607854

2007

Baum, T.G. (2007) Human resources in tourism: still waiting for change. Tourism Management, 28 (6). pp. 1383-1389. ISSN 0261-5177

Baum, T. (2007) Skills and the hospitality sector in a transition economy: the case of front office employment in Kyrgyzstan. Asia Pacific Journal of Tourism Research, 12 (2). pp. 89-102. ISSN 1094-1665

Baum, T. and Devine, P.F. (2007) Skills and training in the hotel sector: The case of front office employment in Northern Ireland. International Journal of Hospitality Management, 7 (3-4). pp. 269-280. ISSN 0278-4319

Devine, P.F. and Baum, T.G. and Hearns, N. and Devine, A. (2007) Cultural Diversity in Hospitality Work: The Northern Ireland Experience. International Journal of Human Resource Management, 18 (2). 333 -349. ISSN 0958-5192

Baum, T. and Dutton, E. and Kokkranikal, J.J. (2007) Cultural diversity in hospitality work. Cross Cultural Management: An International Journal, 14 (3). pp. 229-239. ISSN 1352-7606

Chan, J.K.L. and Baum, T. (2007) Ecotourists' perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Journal of Sustainable Tourism, 15 (5). pp. 574-590. ISSN 0966-9582

Baum, T. and Szivas, E. (2007) HRD in tourism: a role for government? Tourism Management. ISSN 0261-5177

Baum, T. and Hearns, N. and Devine, P.F. (2007) Place, people and interpretation: issues of migrant labour and tourism imagery in Ireland. Tourism Recreation Research, 32 (3). pp. 39-48. ISSN 0250-8281

Chan, J.K.L. and Baum, T. (2007) Riverboat tourism as part of ecotourism activities - tourists' reactions, perceptions and management implications - the case of sukua, malaysia. Tourism, Culture and Communication. ISSN 1098-304X

Baum, T.G. and Thompson, K.J. (2007) Skills and labour markets in transition: a tourism skills inventory of Kyrgyzstan, Mongolia and Uzbekistan. Asia Pacific Journal of Human Resources, 45 (2). pp. 235-255. ISSN 1038-4111

Baum, Tom (2007) Skills, training and development within an insular labour market : the changing role of catering managers in the healthcare environment. Journal of Vocational Education and Training, 26 (2). pp. 132-147. ISSN 1363-6820

Chan, J.K.L. and Baum, T. (2007) Some new thoughts in researching consumer satisfaction: an extension of Herzberg's motivator and hygiene factor theory. Journal of Travel and Tourism Marketing, 23 (1). pp. 71-83. ISSN 1054-8408

Baum, T. and Wong, K.Y. (2007) Sustainability of tourism industrial development : capturing evidence of productivity spillovers between foreign and local. Annals of Tourism Research. ISSN 0160-7383

O'Gorman, Kevin D. and Baum, T.G. and McLellan, L.R.; Butler, R.W. and Hinch, T, eds. (2007) Tourism in Iran: central control and indigeneity. In: Tourism and Indigenous Peoples: Issues and Implications. Butterworth - Heinemann, Oxford, pp. 297-317. ISBN 0750664460

Baum, T.G. and Lockstone, Leonie (2007) Volunteers and mega sporting events : developing a research framework. International Journal of Event Management Research, 3 (1). pp. 29-41.

Baum, Tom (2007) The social construction of skills : a hospitality sector perspective. European Journal of Vocational Training, 44 (2). pp. 74-88. ISSN 0378-5068

2006

Hearns, N. and Baum, T. and Devine, P.F.; (2006) Cultural diversity. In: Hospitality Management in Ireland: Theory and Practice. Blackhall. ISBN 1842181130

Wong, K.Y. and Baum, T.G.; Lazzeretti, L. and Petrillo, C.S., eds. (2006) Tourism industrial development and multinational corporations: a case of productivity spillovers in Malaysia. In: Tourism local systems and networking. Advances in Tourism Research, . Elsevier, London, United Kingdom. ISBN 0080449387

Baum, T.; Cooper, Christopher P., ed. (2006) Comprehensive human resource planning: an essential key to sustainable tourism in island settings. In: Classic Reviews in Tourism. Multilingual Matters Ltd. ISBN 187315044X

Baum, T.G. (2006) Food or facilities? The changing role of catering managers in the healthcare environment. Nutrition and Food Science, 36 (3). pp. 138-152. ISSN 0034-6659

Baum, T. and Kokkranikal, J.J.; (2006) Human resource development for competitiveness and sustainability: a case study of Indian tourism. In: Managing Employee Attitudes and Behaviours in the Tourism and Hospitality Industry. Nova Science, pp. 805-832. ISBN 1590336305

Baum, T. (2006) Human resource management for tourism hospitality and leisure. Thomson. ISBN 9781844801961

Baum, T. and Go, F. and Monticello, M. (2006) Human resource management in the hospitality industry. John Wiley. ISBN 7561120729

Baum, T.; Baldacchino, Godfrey, ed. (2006) Human resources issues in the tourism of extreme island destinations. In: Extreme Tourism: Lessons from the World's Cold Water Islands. Advances in Tourism Research . Elsevier. ISBN 978-0-08-044656-1

Baum, Tom (2006) Low cost air travel : social inclusion or social exclusion? Tourism, Culture and Communication, 7 (1). pp. 49-56. ISSN 1098-304X

Baum, T.G. (2006) Reflections on the nature of skills in the experience economy: Challenging traditional skills models in hospitality. Journal of Hospitality and Tourism Management, 13 (2). pp. 124-135. ISSN 1447-6770

Kong, H.J. and Baum, T.G. (2006) Skills and work in the hospitality sector: the case of hotel front office employees in China. International Journal of Contemporary Hospitality Management, 18 (6). pp. 509-518. ISSN 0959-6119

Ismail, H.N. and Baum, T.G. (2006) The concept of urban tourism in developing countries : characteristics and experiences of tourism development in Melaka (Malacca) City, Malaysia. Anatolia, 17 (2). pp. 1-23. ISSN 1303-2917

2005

Baum, T.G.; Buhalis, Dimitrios and Costa, Carlos, eds. (2005) The Future of Work and Employment in Tourism. In: Tourism Management Dynamics: Trends, Management and Tools. Butterworth - Heinemann. ISBN 0750663782

Baum, T. (2005) Global tourism higher education - the British Isles experience. Journal of Teaching in Travel and Tourism, 5 (1). pp. 27-38. ISSN 1531-3220

Lai, P. and Baum, T.G. (2005) Just-in-time labour in the hospitality sector? Employee Relations, 27 (1). pp. 86-102. ISSN 0142-5455

Baum, T.; Butler, R.W., ed. (2005) Revisiting the tourism area life cycle model - is there an off-ramp? In: The Tourism Area Life Cycle, Volume 2: Conceptual and Theoretical Issues. Channel View, pp. 219-230. ISBN 1-84541-028-9

2004

Baum, T.G. and Paul, B.; Cooper, C., ed. (2004) Accommodation. In: Tourism: principles and practice. 3rd ed. Pearson, Harlow, United Kingdom, pp. 384-419. ISBN 027368406X

Baum, T.G. and Joliffe, L.E. (2004) Event tourism partnership evolution - Evidence from the Highlands of Scotland. Tourism Today, 4 (3). pp. 7-20. ISSN 1450-0906

Baum, T.G. and Wong, K.Y. (2004) Foreign direct involvement and sustainability of hotel industry development : an econometric model for capturing productivity spillovers. Tourism Economics. ISSN 1354-8166

Baum, T. and Kokkranikal, J.J.; (2004) Human resource management in tourism. In: Tourism Management. Continuum.

Baum, T.G. and Kua, J. (2004) Perspectives on the development of low cost airlines in South East Asia: Evidence from the regional press. Current Issues in Tourism, 7 (3). pp. 262-276. ISSN 1368-3500

Baum, T.G. and Parra Lopez, E. (2004) An analysis of supply-side relationships in small island destinations: the role of tour operators, travel agencies and tourism transport in the Canary islands. Tourism and Hospitality Planning and Development, 1 (3). pp. 1-18. ISSN 1479-053X

2003

Lam, Terry and Baum, Tom and Pine, Ray (2003) Subjective norms: effects on job satisfaction. Annals of Tourism Research, 30 (1). pp. 160-177. ISSN 0160-7383

Baum, T. and Kokkranikal, J.J.; (2003) Sustainable human resources practices for positive employee attitudes and behaviour - a case study of Indian tourism. In: Managing Employee Attitudes and Behaviours in the Tourism Industry. Nova Science. ISBN 1590336305

2002

Hassanien, Ahmed and Baum, Tom (2002) Hotel repositioning through property renovation. Tourism and Hospitality Research, 4 (2). pp. 144-157. ISSN 1467-3584

Baum, T.G. and Farquarson, L. (2002) Enacting organisational change programmes: a centre stage role for HRM? International Journal of Contemporary Hospitality Management, 14 (4). pp. 243-250. ISSN 0959-6119

Baum, T.G. and Hassanien, Ahmed (2002) Hotel innovation through property renovation. International Journal of Hospitality and Tourism Administration, 3 (4). pp. 5-24. ISSN 1525-6480

Baum, T.G. (2002) Skills and training for the hospitality sector: a review of issues. Journal of Vocational Education and Training, 54 (3). pp. 343-363. ISSN 1363-6820

Nickson, Dennis and Baum, Tom and Losekoot, Erwin and Morrison, Alison and Frochot, Isabelle (2002) Skills, organisational performance and economic activity in the hospitality industry : a literature review. Preprint / Working Paper. Economic and Social Science Research Council, Coventry.

Baum, T. and Kokkranikal, J.J.; (2002) The role of product innovation in rural tourism development: a case study of houseboats in Kerala. In: Innovation in Tourism Planning. Dublin Institute of Technology. ISBN 0-9542930-2-9

2001

Lam, Terry and Zhang, H.Z. and Baum, T.G. (2001) An investigation of employess job satisfaction: the case of hotels in Hong Kong. Tourism Management, 22 (2). pp. 160-177. ISSN 0261-5177

Baum, T.G. and Odgers, P. (2001) Benchmarking best practice in hotel front office: The western European experience. Journal of Quality Assurance in Hospitality and Tourism, 2 (3). pp. 93-109. ISSN 1528-008X

Baum, T.G. and Carter, L.J. and Joliffe, L.E. (2001) Cultural tourism in Canada - the Newfoundland experience. Tourism Recreation Research, 21 (1). ISSN 0250-8281

Baum, T.G. and Gillespie, C.H. (2001) Developing a CD-Rom as a teaching and learning tool in food and beverage management. Journal of Teaching in Travel and Tourism, 2 (1). pp. 41-62. ISSN 1531-3220

Baum, T.G. and Gillespie, C.H. (2001) Innovation and creativity in higher education: the development of a CD-Rom to support teaching and learning in food and veverage management. Scottish Journal of Adult and Continuing Education, 6 (2). ISSN 1361-7788

Baum, T.G. and Teixeira, R.M. (2001) Tourism education in the UK: Lesson drawing in educational policy. Anatolia, 12 (2). pp. 85-110. ISSN 1303-2917

Baum, T.G. and Teixeira, R.M. (2001) Trends and issues in tourism and hospitality education: visioning the future. Tourism and Hospitality Research, 4 (4). pp. 367-376. ISSN 1467-3584

Morrison, Alison J. and Andrew, Rick and Baum, T.G. (2001) The lifestyle economics of small tourism businesses. Journal of Travel and Tourism Research, 1 (1-2). pp. 16-25. ISSN 1302-8545

Lam, Terry and Baum, Tom and Pine, Ray (2001) A study of managerial job satisfaction in Hong Kong's Chinese restaurants. International Journal of Contemporary Hospitality Management, 13 (1). pp. 35-42. ISSN 0959-6119

1998

Baum, Thomas and Nickson, Dennis (1998) Teaching human resource management in tourism and hospitality : a critique. International Journal of Contemporary Hospitality Management, 10 (2). pp. 75-79. ISSN 0959-6119