Gender and emotion in tourism : do men and women tour leaders differ in their performance of emotional labour?
Yim, Florence and Cheung, Catherine and Baum, Tom (2018) Gender and emotion in tourism : do men and women tour leaders differ in their performance of emotional labour? Journal of China Tourism Research. ISSN 1938-8160 (In Press)
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Abstract
This study aims to explore the extent of gender differences among Chinese tour leaders’ roles and the relationship of such differences to emotional labour, perceived organisational support and perceived supervisor support. The findings revealed surface acting and deep acting to be the two major strategies of emotional labour. Gender difference is found in performing surface acting strategies. Further analysis of gender differences showed that women tour leaders perform better with more care from organisation and rewards. Men tour leaders perform better with more supervisors’ care, concern, recognition and appreciation; and job training and facilitation.
ORCID iDs
Yim, Florence, Cheung, Catherine and Baum, Tom
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Item type: Article ID code: 65342 Dates: DateEvent28 August 2018Published28 August 2018AcceptedKeywords: emotional labour, deep acting, surface acting, perceived organisational support, perceived supervisor support, role performance, Management. Industrial Management, Tourism, Leisure and Hospitality Management Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management Department: Strathclyde Business School > Work, Organisation and Employment Depositing user: Pure Administrator Date deposited: 03 Sep 2018 13:25 Last modified: 18 Jan 2023 10:38 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/65342