Human resources in tourism: still waiting for change
Baum, T.G. (2007) Human resources in tourism: still waiting for change. Tourism Management, 28 (6). pp. 1383-1389. ISSN 0261-5177 (https://doi.org/10.1016/j.tourman.2007.04.005)
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This paper reviews key themes that impact on the role and management of human resources in tourism (primarily relating to work and employment) and assesses whether the past 20 years provides evidence of significant change within the sector. The paper considers the status of work in tourism and reflects upon the impact that key environmental developments have had upon employment-the practice of human resource management in contemporary tourism; the impact of global and social forces on perceptions of work and careers; the impact of ICT on work and employment in tourism; changing interpretations of skills within tourism; and the increasingly diverse nature of the tourism workforce in developed countries. Conclusions are drawn which point to a ''hung jury'' in considering whether change in the tourism workplace, over the review timeframe, has been ephemeral or more fundamental.
ORCID iDs
Baum, T.G. ORCID: https://orcid.org/0000-0002-5918-847X;-
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Item type: Article ID code: 15570 Dates: DateEvent31 December 2007Published1 June 2007Published Online12 April 2007AcceptedSubjects: Social Sciences > Social Sciences (General) Department: Strathclyde Business School > Work, Organisation and Employment Depositing user: Prof Tom Baum Date deposited: 04 Feb 2010 10:53 Last modified: 29 Nov 2024 17:01 URI: https://strathprints.strath.ac.uk/id/eprint/15570