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2023

Lin, Pearl M.C. and Au, Wai Ching Wilson and Baum, Thomas (2023) Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction. International Journal of Contemporary Hospitality Management. ISSN 0959-6119

Lin, Pearl M. C. and Peng, Kang-Lin and Au, Wai Ching Wilson and Baum, Tom (2023) Labor market transformation in the hospitality gig economy in a post-pandemic era : impacts of institutional governance. International Journal of Contemporary Hospitality Management, 35 (4). pp. 1490-1510. ISSN 0959-6119

2022

Booyens, Irma and Hadjisolomou, Anastasios and Nickson, Dennis and Cunningham, Tayler and Baum, Tom (2022) 'It's not a big deal' : customer misbehaviour and social washing in hospitality. International Journal of Contemporary Hospitality Management, 34 (11). pp. 4123-4141. ISSN 0959-6119

2021

Goh, Edmund and Baum, Tom (2021) Job perceptions of Generation Z hotel employees towards working in COVID-19 quarantine hotels : the role of meaningful work. International Journal of Contemporary Hospitality Management, 33 (5). pp. 1688-1710. ISSN 0959-6119

2020

Tang, Juan and Tosun, Cevat and Baum, Tom (2020) Do gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 13 (12). pp. 4017-4040. ISSN 0959-6119

Baum, Tom and Mooney, Shelagh and Robinson, Richard and Solnet, David (2020) COVID-19's impact on the hospitality workforce - new crisis or amplification of the norm? International Journal of Contemporary Hospitality Management, 32 (9). pp. 2813-2829. ISSN 0959-6119

Johnstone, Jane Hamilton and Bryce, Derek and Alexander, Matthew J. (2020) Using mobile methods to understand multifaceted heritage organisations. International Journal of Contemporary Hospitality Management, 32 (4). pp. 1675-1691. ISSN 0959-6119

Baum, Tom and Hai, Nguyen Thi Thanh (2020) Hospitality, tourism, human rights and the impact of COVID-19. International Journal of Contemporary Hospitality Management, 32 (7). pp. 2397-2407. ISSN 0959-6119

McLean, Graeme and Osei-Frimpong, Kofi and Wilson, Alan and Pitardi, Valentina (2020) How live chat assistants drive travel consumers' attitudes, trust and purchase intentions : the role of human touch. International Journal of Contemporary Hospitality Management, 32 (5). pp. 1795-1812. ISSN 0959-6119

2019

Baum, Tom (2019) Does the hospitality industry need or deserve talent? International Journal of Contemporary Hospitality Management, 31 (10). pp. 3823-3837. ISSN 0959-6119

MacKenzie, Niall and Gannon, Martin Joseph (2019) Exploring the antecedents of sustainable tourism development. International Journal of Contemporary Hospitality Management, 31 (6). pp. 2411-2427. ISSN 0959-6119

Taheri, B. and Bititci, U. and Gannon, M. and Cordina, R. (2019) Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets. International Journal of Contemporary Hospitality Management, 31 (3). pp. 1224-1246. ISSN 0959-6119

2018

Taheri, Babak and Gannon, Martin Joseph and Cordina, Renzo and Lochrie, Sean (2018) Measuring host sincerity : scale development and validation. International Journal of Contemporary Hospitality Management, 30 (8). pp. 2752-2772. ISSN 0959-6119

2014

Alexander, Matthew J. and Beveridge, Euan and MacLaren, Andrew C. and O'Gorman, Kevin D. (2014) "Responsible drinkers create all the atmosphere of a mortuary" : policy implementation of responsible drinking in Scotland. International Journal of Contemporary Hospitality Management, 26 (1). pp. 18-34. ISSN 0959-6119

2012

Stierand, Marc and Dörfler, Viktor (2012) Reflecting on a phenomenological study of creativity and innovation in haute cuisine. International Journal of Contemporary Hospitality Management, 24 (6). pp. 946-957. ISSN 0959-6119

2011

McMillan, Carolyn L. and O'Gorman, Kevin D. and Maclaren, Andrew C. (2011) Commercial hospitality : a vehicle for the sustainable empowerment of Nepali women. International Journal of Contemporary Hospitality Management, 23 (2). pp. 189-208. ISSN 0959-6119

2010

Alexander, Matthew and Chen, Chein Chuan and Maclaren, Andrew C. and O'Gorman, Kevin D. (2010) Love motels : oriental phenomenon or emergent sector? International Journal of Contemporary Hospitality Management, 22 (2). pp. 194-208. ISSN 0959-6119

Cousins, John and O'Gorman, Kevin D. and Stierand, Marc (2010) Molecular gastronomy : basis for a new culinary movement or modern day alchemy? International Journal of Contemporary Hospitality Management, 22 (3). pp. 399-415. ISSN 0959-6119

Alexander, Matthew and O'Gorman, Kevin D. and Woods, Katie (2010) Nutritional labelling in restaurants : whose responsibility is it anyway? International Journal of Contemporary Hospitality Management, 22 (4). pp. 572-579. ISSN 0959-6119

O'Gorman, Kevin D. and Gillespie, Cailein H. (2010) The mythological power of hospitality leaders? : a hermeneutical investigation of their reliance on storytelling. International Journal of Contemporary Hospitality Management, 22 (5). pp. 659-680. ISSN 0959-6119

2009

O'Gorman, Kevin D. (2009) Origins of the commercial hospitality industry : from the fanciful to factual. International Journal of Contemporary Hospitality Management, 21 (7). pp. 777-790. ISSN 0959-6119

2008

Baum, T.G. (2008) Implications of hospitality and tourism labour markets for talent management strategies. International Journal of Contemporary Hospitality Management, 20 (7). pp. 720-729. ISSN 0959-6119

2007

O'Gorman, Kevin D. (2007) Iranian hospitality: a hidden treasure. International Journal of Contemporary Hospitality Management, 9 (1). pp. 31-36. ISSN 0959-6119

O'Gorman, Kevin D. and Brooks, David (2007) Harry Potter and metaphysical hospitality. International Journal of Contemporary Hospitality Management, 9 (4). pp. 41-47. ISSN 0959-6119

Alexander, M. (2007) Reflecting on changes in operational training in UK hospitality management degree programmes. International Journal of Contemporary Hospitality Management, 19 (3). pp. 211-220. ISSN 0959-6119

2006

Panvisavas, Veerades and Taylor, J. Stephen (2006) The use of management contracts by international hotel firms in Thailand. International Journal of Contemporary Hospitality Management, 18 (3). pp. 231-245. ISSN 0959-6119

Kong, H.J. and Baum, T.G. (2006) Skills and work in the hospitality sector: the case of hotel front office employees in China. International Journal of Contemporary Hospitality Management, 18 (6). pp. 509-518. ISSN 0959-6119

Yilmaz, Y. and Bititci, U. (2006) Performance measurement in tourism : a value chain model. International Journal of Contemporary Hospitality Management, 18 (4). pp. 341-349. ISSN 0959-6119

2004

Johns, N. and Lynch, P.A. and Morrison, Alison J. (2004) International tourism networks. International Journal of Contemporary Hospitality Management, 16 (3). pp. 197-202. ISSN 0959-6119

Tzschentke, Nadia and Kirk, David and Lynch, Paul A. (2004) Reasons for going green in serviced accommodation establishments. International Journal of Contemporary Hospitality Management, 16 (2). pp. 125-135. ISSN 0959-6119

Lockyer, C.J. and Scholarios, D.M. (2004) Selecting hotel staff : why best practice doesn't always work. International Journal of Contemporary Hospitality Management, 16 (2). pp. 125-135.

2003

Di Domenico, Maria Laura and Morrison, Alison J. (2003) Social action research and small hospitality firms. International Journal of Contemporary Hospitality Management, 15 (5). pp. 268-273. ISSN 0959-6119

Morrison, Alison J. and Mahony, G. Barry (2003) The liberation of hospitality management education. International Journal of Contemporary Hospitality Management, 15 (1). pp. 38-44. ISSN 0959-6119

2002

Baum, T.G. and Farquarson, L. (2002) Enacting organisational change programmes: a centre stage role for HRM? International Journal of Contemporary Hospitality Management, 14 (4). pp. 243-250. ISSN 0959-6119

2001

Gillespie, Cailein H. and Morrison, Alison J. (2001) Commercial hospitality consumption as a live marketing communication system. International Journal of Contemporary Hospitality Management, 13 (4). pp. 183-188. ISSN 0959-6119

Lam, Terry and Baum, Tom and Pine, Ray (2001) A study of managerial job satisfaction in Hong Kong's Chinese restaurants. International Journal of Contemporary Hospitality Management, 13 (1). pp. 35-42. ISSN 0959-6119

1999

Cuthbert, Lindsay and Nickson, Dennis (1999) Smoking in the restaurant industry? Time for a ban? International Journal of Contemporary Hospitality Management, 11 (1). pp. 31-37. ISSN 0959-6119

1998

Baum, Thomas and Nickson, Dennis (1998) Teaching human resource management in tourism and hospitality : a critique. International Journal of Contemporary Hospitality Management, 10 (2). pp. 75-79. ISSN 0959-6119