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Open Access research that improves the lives of children and families...

Strathprints makes available scholarly Open Access content by scholars in the School of Social Work & Social Policy, based within the Faculty of Humanities & Social Sciences (HaSS) .

Research at Social Work & Social Policy seeks to understand the social experiences of children, young people and families, in order to support evidence-informed policy. Issues of public health, health inequalities and health history within the context of social work are also important research themes. Research centres, such as CELCIS (Centre for Excellence for Children's Care & Protection) and the CYCJ (Centre for Youth & Criminal Justice) operate in furtherance of these research areas, supporting evidence-based solutions to improve child wellbeing and improvements in youth justice, and the lives of families and communities.

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Group by: Publication Date | Item type | No Grouping
Jump to: 2020 | 2019 | 2018 | 2017 | 2016 | 2015
Number of items: 24.

2020

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid and Marriott, Hannah (2020) Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective. Journal of Business Research, 106. pp. 139-157. ISSN 0148-2963

2019

McLean, Graeme and Wilson, Alan (2019) Shopping in the digital world : examining customer engagement through augmented reality mobile applications. Computers in Human Behavior, 101. pp. 210-224. ISSN 0747-5632

McLean, Graeme and Osei-Frimpong, Kofi (2019) Hey Alexa… examine the variables influencing the use of artificial intelligent in-home voice assistants. Computers in Human Behavior, 99. pp. 28-37. ISSN 0747-5632

Barhorst, Jennifer B. and McLean, Graeme and Brooks, Joshua and Wilson, Alan (2019) Everyday micro-influencers and their impact on corporate brand reputation. In: 21st ICIG Symposium, 2019-06-04 - 2019-06-06, Durham Business School.

McLean, Graeme and Wilson, Alan (2019) Customer engagement with augmented reality mobile apps. In: 2019 Academy of Marketing Science Annual Conference, 2019-05-29 - 2019-05-31.

McLean, Graeme and Barhorst, Jennifer B. and Shah, Esta and Mack, Rhonda (2019) Exploring the antecedents & consequences of augmented reality on brand experience – a longitudinal perspective. In: Theory+Practice in Marketing Conference, 2019-05-16 - 2019-05-18, Columbia University.

McLean, Graeme and Osei-Frimpong, Kofi (2019) Chat to an advisor now… Examining the variables influencing the use of online live chat. Technological Forecasting and Social Change. ISSN 0040-1625 (In Press)

2018

McLean, Graeme (2018) Digital Marketing Fundamentals. Digi Marketing Edu, London.

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid (2018) Examining attitudes towards M-commerce applications… What does it mean for retailers? In: Developments in Marketing Science. Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 58 . Springer. (In Press)

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred and McLean, Graeme (2018) Examining the service engagement process in value co-creation in healthcare service delivery : a multi-level perspective. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Karampela, Maria and Lacka, Ewelina and McLean, Graeme (2018) The role of social media presence, responsiveness, and interactivity in enhancing key relationship strength indicators within B2B contexts : the customer's perspective. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

McLean, Graeme and Al-Nabhani, Khalid and Wilson, Alan (2018) Developing a mobile application customer experience model (MACE) - implications for retailers. Journal of Business Research, 85. pp. 325-336. ISSN 0148-2963

McLean, Graeme (2018) Examining the determinants and outcomes of mobile app engagement- a longitudinal perspective. Computers in Human Behaviour. ISSN 0747-5632

2017

McLean, Graeme and Osei-Frimpong, Kofi (2017) Examining satisfaction with the experience during a live chat service encounter- implications for website providers. Computers in Human Behaviour, 76. pp. 494-508. ISSN 0747-5632

Osei-Frimpong, Kofi and McLean, Graeme (2017) Examining online social brand engagement : a social presence theory perspective. Technological Forecasting and Social Change. pp. 1-13. ISSN 0040-1625

Osei-Frimpong, Kofi and McLean, Graeme (2017) Examining the moderating effects of firm generated content on online social brand engagement. In: 27th Annual RESER Conference. RESER, Milan.

McLean, Graeme J. (2017) Investigating the online customer experience – a B2B perspective. Marketing Intelligence and Planning, 35 (5). pp. 657-672. ISSN 0263-4503

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid (2017) It’s time to chat…examining the customer experience during an online live chat service encounter. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

2016

McLean, Graeme and Wilson, Alan and Al Nabhani, Khalid Talib Sulaiman (2016) The customer experience…Is there an app for that? A conceptual understanding of the customer experience with m-commerce mobile applications. In: 26th RESER Conference 2016. RESER, [Toulouse]. ISBN 9791220013840

McLean, Graeme and Wilson, Alan (2016) Evolving the online customer experience … is there a role for online customer support? Computers in Human Behaviour, 60. pp. 602-610. ISSN 0747-5632

2015

McLean, Graeme and Wilson, Alan (2015) Evolving the online customer experience - Is there a role for online customer support? In: 25th Annual RESER Conference "Innovative Services in the 21st Century" Proceedings. RESER, Roskilde. ISBN 9788773499214

McLean, Graeme and Wilson, Alan (2015) An investigation into the online customer experience. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

McLean, Graeme and Wilson, Alan (2015) An investigation on the online customer experience – the role of social interaction. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

McLean, Graeme (2015) The online customer experience – establishing the role of online social interaction : the case of searching for business support services. In: 4th International Conference in Marketing, 2015-05-12.

This list was generated on Wed Nov 20 18:15:20 2019 GMT.