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International Open Access Week! Discover open research content at Strathprints...

21-27 October is International Open Access Week 2019, the theme of which is 'Open for whom? Equity in open knowledge'.

The Strathprints repository provides a digital archive of University of Strathclyde research outputs. Up to 95% of University of Strathclyde research content published since 2015, such as papers and articles, is available from this repository as Open Access thereby supporting equity in open knowledge - and the team supporting open initiatives at Strathclyde is working tirelessly to make even more content open!

Explore recent Open Access research content by world leading researchers across science, engineering, business, social sciences and humanities disciplines.

Or explore all Open Access research content...

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Jump to: 2017
Number of items: 3.

2017

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid (2017) It’s time to chat…examining the customer experience during an online live chat service encounter. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

Katsaridou, Iliana and Wilson, Alan (2017) Fuelling positive service encounters : the customer's contribution. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Exploring business actor engagement in service systems through engagement platforms. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

This list was generated on Tue Oct 22 18:05:38 2019 BST.