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International Open Access Week! Discover open research content at Strathprints...

21-27 October is International Open Access Week 2019, the theme of which is 'Open for whom? Equity in open knowledge'.

The Strathprints repository provides a digital archive of University of Strathclyde research outputs. Up to 95% of University of Strathclyde research content published since 2015, such as papers and articles, is available from this repository as Open Access thereby supporting equity in open knowledge - and the team supporting open initiatives at Strathclyde is working tirelessly to make even more content open!

Explore recent Open Access research content by world leading researchers across science, engineering, business, social sciences and humanities disciplines.

Or explore all Open Access research content...

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Group by: Publication Date | Item type | No Grouping
Jump to: 2017 | 2014 | 2013 | 2010 | 2008 | 2006 | 2005 | 2004 | 2003 | 2002
Number of items: 12.

2017

Boukis, Achilleas and Gounaris, Spiros and Lings, Ian (2017) Internal market orientation determinants of employee brand enactment. Journal of Services Marketing, 31 (7). pp. 690-703. ISSN 0887-6045

2014

Boukis, Achilleas and Gounaris, Spiros (2014) Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28 (1). 10 - 21. ISSN 0887-6045

2013

Gounaris, Spiros and Boukis, Achilles (2013) The role of employee job satisfaction in strengthening customer repurchase intentions. Journal of Services Marketing, 27 (4). pp. 322-333. ISSN 0887-6045

2010

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2010) An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24 (2/3). pp. 142-156. ISSN 0887-6045

2008

Gounaris, Spiros (2008) The notion of internal market orientation and employee job satisfaction: some preliminary evidence. Journal of Services Marketing, 22 (1). pp. 68-90. ISSN 0887-6045

2006

Walsh, G. and Dinnie, K.J. and Weidmann, K.P. (2006) How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing, 20 (6). pp. 412-420. ISSN 0887-6045

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2006) Uncovering the keys to successful service elimination : project ServDrop. Journal of Services Marketing, 20 (1). pp. 24-36. ISSN 0887-6045

2005

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

Gounaris, Spiros (2005) Measuring service quality in B2B services : an evaluation of the SERVQUAL scale vis-Ă -vis the INDSERV scale. Journal of Services Marketing, 19 (6). pp. 421-435. ISSN 0887-6045

2004

Frimpong, J. and Wilson, A.M. (2004) A reconceptualisation of the satisfaction-service performance thesis. Journal of Services Marketing, 18 (6). pp. 471-481. ISSN 0887-6045

2003

Gounaris, Spiros and Dimitriadis, Sergios (2003) Assessing service quality on the WEB : evidence from B2C portals. Journal of Services Marketing, 17 (5). pp. 529-548. ISSN 0887-6045

2002

Gounaris, Spiros and Venetis, Karin (2002) Trust in industrial service relationships : behavioral consequences, antecedents and the moderating effect of the duration of the relationship. Journal of Services Marketing, 16 (7). pp. 636-655. ISSN 0887-6045

This list was generated on Sun Oct 20 15:54:22 2019 BST.