Browse by Author or creator

2007

Shaw, D. and Shiu, E.M.K. and Beckin, C. and Hassan, L. and Hogg, G. (2007) Intending to be ethical: An examination of consumer choice in sweatshop avoidance. Advances in Consumer Research, 34. pp. 31-38. ISSN 0098-9258

Airey, L. and Backett-Milburn, K. and Hogg, G.M. and McKie, L. and Rankine, L. (2007) Reciprocity, work and care in the food retail sector. Work, Employment and Society. ISSN 0950-0170

Keeling, D. and Shiu, E.M.K. and Newholm, T. and Laing, A. and Hogg, G.M.; (2007) A conceptual framework for understanding use of the internet for health related information. In: Expanding the Knowledge Economy: Issues, Applications, Case Studies, Part 1. IOS Press, pp. 495-504. ISBN 978-1-58603-801-4

2006

Newholm, T. and Laing, A. and Hogg, G.M. (2006) Assumed empowerment: Consuming services in the knowledge economy. European Journal of Marketing, 40 (9-10). pp. 944-1012. ISSN 0309-0566

Shaw, Deirdre and Hogg, Gillian and Wilson, Elaine and Shiu, Edward and Hassan, Louise (2006) Fashion victim : the impact of fair trade concerns on clothing choice. Journal of Strategic Marketing, 14 (4). pp. 427-440. ISSN 0965-254X

Laing, A. and Newholm, T. and Hogg, G.M. and Shiu, E.M.K. (2006) Regulating for satisfaction: patients, professionals and regulation in the information society. In: To be assertained, 1900-01-01.

Shaw, D. and Shiu, E.M.K. and Bekin, C. and Hassan, L.M. and Hogg, G.M. and Wilson, E.M. (2006) An examination of the volitional stages in consumer decisions. In: To be assertained, 1900-01-01.

2005

Laing, Angus and Newholm, Terry and Hogg, Gillian (2005) Crisis of confidence : re-narrating the consumer-professional discourse. Advances in Consumer Research, 32. pp. 514-521. ISSN 0098-9258

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

Dinnie, K.J. and Hogg, G.M. (2005) Nation branding: meeting the challenge of encapsulation. European Journal of Marketing.

Hibbert, S.A. and Hogg, G.M. and Quinn, T. (2005) Social entrepreneurship: Understanding consumer motives for buying the Big Issue. Journal of Consumer Behaviour, 4 (3). pp. 159-173. ISSN 1472-0817

Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

2004

Banerjee, M. and Hogg, G.M. and Hart, S. (2004) Does the level of experiencehave an effect on CRM programs? Exploratory research findings. Industrial Marketing Management, 33 (6). pp. 549-560.

Hogg, G. and Shaw, D. and Hassan, L.M. and Shiu, E.M.K. and Wilson, E.M.; (2004) Fashion victim: the impact of sweatshop concerns on clothing choice. In: Proceedings of the 33rd EMAC Conference: Worldwide Marketing? University of Murcia, Murcia, Spain. ISBN 8483714647

Hogg, Gillian and Laing, Angus and Newholm, Terry (2004) Talking together : consumer communities in healthcare. Advances in Consumer Research, 31. pp. 67-73. ISSN 0098-9258

2003

Hoe, Lee and Hogg, Gillian and Hart, Susan (2003) Faking it : counterfeiting and consumer contradictions. European Advances in Consumer Behaviour, 6. pp. 60-67. ISSN 0306-8293

2002

Hart, Susan and Hogg, Gillian M. and Banerjee, M. (2002) An examination of primary stakeholders' opinions in CRM: Convergence and divergence? Journal of Customer Behaviour, 1 (2). pp. 241-268. ISSN 1475-3928

Hogg, Gillian M. and Laing, Angus (2002) Political exhortation, patient expectation and professional execution: Perspectives on the consumerisation of healthcare. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Hart, S. and Hogg, G.M. and Thomson, E. (2002) Does CRM deliver? Journal of Customer Behaviour, 1. pp. 241-268. ISSN 1475-3928

Foxhall, G. and Laing, S.A. and Lewis, B. and Hogg, G.M. (2002) Predicting a diverse future: Directions and issues in the marketing of services. European Journal of Marketing, 36 (4). pp. 479-494. ISSN 0309-0566

2001

Gabbott, M. and Hogg, G. (2001) Non-Verbal communication in service encounters: a conceptual framework. Journal of Marketing Management, 17 (1). pp. 5-26. ISSN 0267-257X

Coombes, Emma and Hibbert, Sally and Hogg, Gillian and Varey, Richard (2001) Consuming identity : the case of Scotland. Advances in Consumer Research, 28 (1). pp. 328-333. ISSN 0098-9258

1998

Hogg, G. and Dunne, A. and Carter, Sara (1998) Investing in People: Internal Marketing and Corporate Culture. Journal of Marketing Management, 14. pp. 879-895.