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Article

Shaw, D. and Shiu, E.M.K. and Beckin, C. and Hassan, L. and Hogg, G. (2007) Intending to be ethical: An examination of consumer choice in sweatshop avoidance. Advances in Consumer Research, 34. pp. 31-38. ISSN 0098-9258

Airey, L. and Backett-Milburn, K. and Hogg, G.M. and McKie, L. and Rankine, L. (2007) Reciprocity, work and care in the food retail sector. Work, Employment and Society. ISSN 0950-0170

Newholm, T. and Laing, A. and Hogg, G.M. (2006) Assumed empowerment: Consuming services in the knowledge economy. European Journal of Marketing, 40 (9-10). pp. 944-1012. ISSN 0309-0566

Shaw, Deirdre and Hogg, Gillian and Wilson, Elaine and Shiu, Edward and Hassan, Louise (2006) Fashion victim : the impact of fair trade concerns on clothing choice. Journal of Strategic Marketing, 14 (4). pp. 427-440. ISSN 0965-254X

Laing, Angus and Newholm, Terry and Hogg, Gillian (2005) Crisis of confidence : re-narrating the consumer-professional discourse. Advances in Consumer Research, 32. pp. 514-521. ISSN 0098-9258

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

Dinnie, K.J. and Hogg, G.M. (2005) Nation branding: meeting the challenge of encapsulation. European Journal of Marketing.

Hibbert, S.A. and Hogg, G.M. and Quinn, T. (2005) Social entrepreneurship: Understanding consumer motives for buying the Big Issue. Journal of Consumer Behaviour, 4 (3). pp. 159-173. ISSN 1472-0817

Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

Banerjee, M. and Hogg, G.M. and Hart, S. (2004) Does the level of experiencehave an effect on CRM programs? Exploratory research findings. Industrial Marketing Management, 33 (6). pp. 549-560.

Hogg, Gillian and Laing, Angus and Newholm, Terry (2004) Talking together : consumer communities in healthcare. Advances in Consumer Research, 31. pp. 67-73. ISSN 0098-9258

Hoe, Lee and Hogg, Gillian and Hart, Susan (2003) Faking it : counterfeiting and consumer contradictions. European Advances in Consumer Behaviour, 6. pp. 60-67. ISSN 0306-8293

Hart, Susan and Hogg, Gillian M. and Banerjee, M. (2002) An examination of primary stakeholders' opinions in CRM: Convergence and divergence? Journal of Customer Behaviour, 1 (2). pp. 241-268. ISSN 1475-3928

Hogg, Gillian M. and Laing, Angus (2002) Political exhortation, patient expectation and professional execution: Perspectives on the consumerisation of healthcare. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Hart, S. and Hogg, G.M. and Thomson, E. (2002) Does CRM deliver? Journal of Customer Behaviour, 1. pp. 241-268. ISSN 1475-3928

Foxhall, G. and Laing, S.A. and Lewis, B. and Hogg, G.M. (2002) Predicting a diverse future: Directions and issues in the marketing of services. European Journal of Marketing, 36 (4). pp. 479-494. ISSN 0309-0566

Gabbott, M. and Hogg, G. (2001) Non-Verbal communication in service encounters: a conceptual framework. Journal of Marketing Management, 17 (1). pp. 5-26. ISSN 0267-257X

Coombes, Emma and Hibbert, Sally and Hogg, Gillian and Varey, Richard (2001) Consuming identity : the case of Scotland. Advances in Consumer Research, 28 (1). pp. 328-333. ISSN 0098-9258

Hogg, G. and Dunne, A. and Carter, Sara (1998) Investing in People: Internal Marketing and Corporate Culture. Journal of Marketing Management, 14. pp. 879-895.

Book Section

Keeling, D. and Shiu, E.M.K. and Newholm, T. and Laing, A. and Hogg, G.M.; (2007) A conceptual framework for understanding use of the internet for health related information. In: Expanding the Knowledge Economy: Issues, Applications, Case Studies, Part 1. IOS Press, pp. 495-504. ISBN 978-1-58603-801-4

Hogg, G. and Shaw, D. and Hassan, L.M. and Shiu, E.M.K. and Wilson, E.M.; (2004) Fashion victim: the impact of sweatshop concerns on clothing choice. In: Proceedings of the 33rd EMAC Conference: Worldwide Marketing? University of Murcia, Murcia, Spain. ISBN 8483714647

Conference or Workshop Item

Laing, A. and Newholm, T. and Hogg, G.M. and Shiu, E.M.K. (2006) Regulating for satisfaction: patients, professionals and regulation in the information society. In: To be assertained, 1900-01-01.

Shaw, D. and Shiu, E.M.K. and Bekin, C. and Hassan, L.M. and Hogg, G.M. and Wilson, E.M. (2006) An examination of the volitional stages in consumer decisions. In: To be assertained, 1900-01-01.