The impact of the Internet on professional relationships: the case of health care
Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069 (http://dx.doi.org/10.1080/02642060500101021)
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This paper considers the impact of the internet on professional services, specifically healthcare services which have been characterised as asymmetrical in information and power distribution. For complex professional services the internet is primarily an information resource offering perceived parity with professionals. Based on interviews with healthcare professionals and website managers, this paper considers how professionals perceive the internet to be changing patterns of professional-consumer interaction and the nature of professional-consumer relationships. Manifest at service encounter level and health policy level, professionals perceived the evolving parameters of the consumer role to be generating a requirement for a fundamental revision of models of service delivery and professional roles.
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Item type: Article ID code: 4476 Dates: DateEvent2005PublishedKeywords: studies, physician patient relationships, web sites, information dissemination, models, parity, health care industry, telecommunications systems, Internet communications, Marketing. Distribution of products, Strategy and Management, Management of Technology and Innovation, SDG 3 - Good Health and Well-being Subjects: Social Sciences > Commerce > Marketing. Distribution of products Department: Strathclyde Business School > Marketing Depositing user: Strathprints Administrator Date deposited: 20 Nov 2007 Last modified: 19 May 2023 01:14 URI: https://strathprints.strath.ac.uk/id/eprint/4476