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Open Access research that is better understanding work in the global economy...

Strathprints makes available scholarly Open Access content by researchers in the Department of Work, Employment & Organisation based within Strathclyde Business School.

Better understanding the nature of work and labour within the globalised political economy is a focus of the 'Work, Labour & Globalisation Research Group'. This involves researching the effects of new forms of labour, its transnational character and the gendered aspects of contemporary migration. A Scottish perspective is provided by the Scottish Centre for Employment Research (SCER). But the research specialisms of the Department of Work, Employment & Organisation go beyond this to also include front-line service work, leadership, the implications of new technologies at work, regulation of employment relations and workplace innovation.

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Human resource management in tourism

Baum, T. and Kokkranikal, J.J. (2004) Human resource management in tourism. In: Tourism Management. Continuum.

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Abstract

This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and training in tourism; (5) flexibility and innovation in the management of human resources; (6) recruitment, retention and turnover; (7) rewards, benefits and compensation; (8) managing quality through human resources; (9) the impact of globalization; (10) cultural contexts; (11) the emergence of 'aesthetic labour'; and (12) the impact of information and communication technologies.

Item type: Book Section
ID code: 8032
Keywords: human resource management, tourism management, tourism, Commerce, Management. Industrial Management
Subjects: Social Sciences > Commerce
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Hospitality and Tourism Management
Strathclyde Business School > Work, Organisation and Employment
Depositing user: Strathprints Administrator
Date deposited: 20 May 2009 12:22
Last modified: 21 Oct 2018 00:40
URI: https://strathprints.strath.ac.uk/id/eprint/8032
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