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Human resource management in tourism

Baum, T. and Kokkranikal, J.J. (2004) Human resource management in tourism. In: Tourism Management. Continuum.

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Abstract

This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and training in tourism; (5) flexibility and innovation in the management of human resources; (6) recruitment, retention and turnover; (7) rewards, benefits and compensation; (8) managing quality through human resources; (9) the impact of globalization; (10) cultural contexts; (11) the emergence of 'aesthetic labour'; and (12) the impact of information and communication technologies.

Item type: Book Section
ID code: 8032
Keywords: human resource management, tourism management, tourism, Commerce, Management. Industrial Management
Subjects: Social Sciences > Commerce
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Hospitality and Tourism Management
Strathclyde Business School > Work, Organisation and Employment
Depositing user: Strathprints Administrator
Date deposited: 20 May 2009 12:22
Last modified: 13 Sep 2018 03:42
URI: https://strathprints.strath.ac.uk/id/eprint/8032
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