Human resource management in tourism

Baum, T. and Kokkranikal, J.J.; (2004) Human resource management in tourism. In: Tourism Management. Continuum.

Abstract

This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and training in tourism; (5) flexibility and innovation in the management of human resources; (6) recruitment, retention and turnover; (7) rewards, benefits and compensation; (8) managing quality through human resources; (9) the impact of globalization; (10) cultural contexts; (11) the emergence of 'aesthetic labour'; and (12) the impact of information and communication technologies.

ORCID iDs

Baum, T. ORCID: https://orcid.org/0000-0002-5918-847X

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• Item metadata

  Item type:	Book Section
  ID code:	8032
  Dates:	Date Event 2004 Published
  Keywords:	human resource management, tourism management, tourism, Commerce, Management. Industrial Management
  Subjects:	Social Sciences > Commerce Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Hospitality and Tourism Management Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	20 May 2009 12:22
  Last modified:	18 Jan 2023 12:09
  URI:	https://strathprints.strath.ac.uk/id/eprint/8032