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Open Access research with a European policy impact...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the European Policies Research Centre (EPRC).

EPRC is a leading institute in Europe for comparative research on public policy, with a particular focus on regional development policies. Spanning 30 European countries, EPRC research programmes have a strong emphasis on applied research and knowledge exchange, including the provision of policy advice to EU institutions and national and sub-national government authorities throughout Europe.

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Human resource management in tourism

Baum, T. and Kokkranikal, J.J. (2004) Human resource management in tourism. In: Tourism Management. Continuum.

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Abstract

This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and training in tourism; (5) flexibility and innovation in the management of human resources; (6) recruitment, retention and turnover; (7) rewards, benefits and compensation; (8) managing quality through human resources; (9) the impact of globalization; (10) cultural contexts; (11) the emergence of 'aesthetic labour'; and (12) the impact of information and communication technologies.