Human resource management in tourism
Baum, T. and Kokkranikal, J.J. (2004) Human resource management in tourism. In: Tourism Management. Continuum.
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This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and training in tourism; (5) flexibility and innovation in the management of human resources; (6) recruitment, retention and turnover; (7) rewards, benefits and compensation; (8) managing quality through human resources; (9) the impact of globalization; (10) cultural contexts; (11) the emergence of 'aesthetic labour'; and (12) the impact of information and communication technologies.
| Author(s): | Baum, T.  ORCID: https://orcid.org/0000-0002-5918-847X and Kokkranikal, J.J. | Item type: | Book Section |
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| ID code: | 8032 |
| Keywords: | human resource management, tourism management, tourism, Commerce, Management. Industrial Management |
| Subjects: | Social Sciences > Commerce Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Hospitality and Tourism Management Strathclyde Business School > Work, Organisation and Employment |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 20 May 2009 12:22 |
| Last modified: | 21 Jul 2019 00:25 |
| URI: | https://strathprints.strath.ac.uk/id/eprint/8032 |
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