Picture map of Europe with pins indicating European capital cities

Open Access research with a European policy impact...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the European Policies Research Centre (EPRC).

EPRC is a leading institute in Europe for comparative research on public policy, with a particular focus on regional development policies. Spanning 30 European countries, EPRC research programmes have a strong emphasis on applied research and knowledge exchange, including the provision of policy advice to EU institutions and national and sub-national government authorities throughout Europe.

Explore research outputs by the European Policies Research Centre...

Evaluating the quality of undergraduate hospitality, tourism and leisure programmes

Horng, Jeou-Shyan and Teng, Chih-Ching and Baum, T.G. (2009) Evaluating the quality of undergraduate hospitality, tourism and leisure programmes. Journal of Hospitality, Leisure, Sport and Tourism Education, 8 (1). pp. 37-54. ISSN 1473-8376

[img]
Preview
PDF (Evaluating_the_quality_of_undergraduate_hospitality,.pdf)
Evaluating_the_quality_of_undergraduate_hospitality,.pdf - Accepted Author Manuscript

Download (295kB) | Preview

Abstract

In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.