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2004
Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)
Ennis, S. and Sio-Hong, T. (2004) Internet retailing: determinants of consumers' intentional repurchases of internet services. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)