What consumers want? differentiating service quality and recovery service

Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)

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Abstract

This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.

Author(s):	Ennis, S. ORCID: https://orcid.org/0000-0002-0607-9632 and Sio-Hong, T.
Item type:	Conference or Workshop Item(Paper)
ID code:	9314
Notes:	AHR
Keywords:	consumers, marketing, service quality, recovery service, Marketing. Distribution of products
Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
Department:	Strathclyde Business School > Marketing
Depositing user:	Strathprints Administrator
Date deposited:	31 Mar 2010 09:10
Last modified:	08 Jan 2020 18:58
Related URLs:	Event
URI:	https://strathprints.strath.ac.uk/id/eprint/9314
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