What consumers want? differentiating service quality and recovery service

Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)

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Abstract

This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.

Creators(s): Ennis, S. ORCID logoORCID: https://orcid.org/0000-0002-0607-9632 and Sio-Hong, T.;
Item type:Conference or Workshop Item(Paper)
ID code:9314
Notes:AHR
Keywords:consumers, marketing, service quality, recovery service, Marketing. Distribution of products
Subjects:Social Sciences > Commerce > Marketing. Distribution of products
Department:Strathclyde Business School > Marketing
Depositing user: Strathprints Administrator
Date deposited:31 Mar 2010 09:10
Last modified:03 Sep 2020 05:06
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URI:https://strathprints.strath.ac.uk/id/eprint/9314
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