Determining customer needs for living skills and the impact of these needs on services design

Horne, S. and Hewer, P.A. and Kerr, K. (2003) Determining customer needs for living skills and the impact of these needs on services design. In: Academy of Marketing Conference, 1900-01-01.

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

This paper looks at determining customer needs for living skills and the impact of these needs on services design