Browse by Journal or other publication

2024

Jaakkola, Elina and Alexander, Matthew (2024) Understanding and managing engagement journeys. Journal of Service Management, 35 (3). pp. 357-380. ISSN 1757-5818

2023

Alexander, Nicholas and Doherty, Anne Marie (2023) Theorising brand aura. Journal of Service Management, 34 (1). pp. 126-146. ISSN 1757-5818

2020

Garrido-Moreno, Aurora and García-Morales, Víctor J. and King, Stephen and Lockett, Nigel (2020) Social media use and value-creation in the digital landscape : a dynamic-capabilities perspective. Journal of Service Management, 31 (3). pp. 313-343. ISSN 1757-5818

2018

Hollebeek, Linda and Jaakkola, Elina and Alexander, Matthew (2018) Beyond the dyadic: customer engagement in increasingly networked environments. Journal of Service Management, 29 (3). pp. 330-332. ISSN 1757-5818

Azer, Jaylan and Alexander, Matthew (2018) Conceptualizing negatively-valenced influencing behavior : forms and triggers. Journal of Service Management. ISSN 1757-5818

Alexander, Matthew J. and Jaakkola, Elina and Hollebeek, Linda D. (2018) Zooming out : actor engagement beyond the dyadic. Journal of Service Management. ISSN 1757-5818

2013

Frimpong, Kwabena and Wilson, Alan (2013) Relative importance of satisfaction dimensions on service performance - a developing country context. Journal of Service Management, 24 (4). ISSN 1757-5818

2009

Punjaisri, K. and Wilson, A.M. and Evanschitzky, H. (2009) Internal branding to influence employees' brand promise delivery: a case study in Thailand. Journal of Service Management, 20 (5). pp. 561-579. ISSN 1757-5818

Punjaisri, K. and Evanschitzky, H. and Wilson, A. (2009) Internal branding : an enabler of employees' brand-supporting behaviours. Journal of Service Management, 20 (2). pp. 209-226. ISSN 1757-5818