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Open Access research that delivers better decision support and knowledge modelling

Strathprints makes available Open Access scholarly outputs by Management Science at Strathclyde. Particular research specialisms include knowledge modelling within organisations but also problem structuring and analytical approaches to better interpret risk and uncertainty. Some of these management science approaches are applied within healthcare systems and have close links with economics and operations management.

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Group by: Publication Date | Item type | No Grouping
Jump to: 2022 | 2020 | 2018 | 2013 | 2009
Number of items: 8.

2022

Alexander, Nicholas and Doherty, Anne Marie (2022) Theorising brand aura. Journal of Service Management. ISSN 1757-5818

2020

Garrido-Moreno, Aurora and Lockett, Nigel and García-Morales, Víctor J. and King, Stephen (2020) Social media use and value-creation : a dynamic-capabilities perspective. Journal of Service Management. ISSN 1757-5818 (In Press)

2018

Hollebeek, Linda and Jaakkola, Elina and Alexander, Matthew (2018) Beyond the dyadic: customer engagement in increasingly networked environments. Journal of Service Management, 29 (3). pp. 330-332. ISSN 1757-5818

Azer, Jaylan and Alexander, Matthew (2018) Conceptualizing negatively-valenced influencing behavior : forms and triggers. Journal of Service Management. ISSN 1757-5818

Alexander, Matthew J. and Jaakkola, Elina and Hollebeek, Linda D. (2018) Zooming out : actor engagement beyond the dyadic. Journal of Service Management. ISSN 1757-5818

2013

Frimpong, Kwabena and Wilson, Alan (2013) Relative importance of satisfaction dimensions on service performance - a developing country context. Journal of Service Management, 24 (4). ISSN 1757-5818

2009

Punjaisri, K. and Wilson, A.M. and Evanschitzky, H. (2009) Internal branding to influence employees' brand promise delivery: a case study in Thailand. Journal of Service Management, 20 (5). pp. 561-579. ISSN 1757-5818

Punjaisri, K. and Evanschitzky, H. and Wilson, A. (2009) Internal branding : an enabler of employees' brand-supporting behaviours. Journal of Service Management, 20 (2). pp. 209-226. ISSN 1757-5818

This list was generated on Sat Aug 13 05:15:06 2022 BST.