Outsourcing services to indian call centres : the challenges ahead

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : the challenges ahead. In: 14th Annual Frontiers in Services Conference, 2005-10-01.

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Abstract

This paper looks at the challenges ahead for outsourcing services to indian call centres

Wilson, Alan

and Nair, L;

Item metadata

Item type:	Conference or Workshop Item(Paper)
ID code:	45654
Dates:	Date Event October 2005 Published
Keywords:	call centres, india, challenges, Marketing. Distribution of products, Business, Management and Accounting(all), Marketing
Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
Department:	Strathclyde Business School > Marketing
Depositing user:	Pure Administrator
Date deposited:	05 Nov 2013 15:08
Last modified:	11 Feb 2021 10:58
Related URLs:	Event
URI:	https://strathprints.strath.ac.uk/id/eprint/45654

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