Outsourcing services to indian call centres : the challenges ahead

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : the challenges ahead. In: 14th Annual Frontiers in Services Conference, 2005-10-01.

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Abstract

This paper looks at the challenges ahead for outsourcing services to indian call centres

ORCID iDs

Wilson, Alan ORCID logoORCID: https://orcid.org/0000-0002-5491-1876 and Nair, L;