Outsourcing services to indian call centres : the challenges ahead
Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : the challenges ahead. In: 14th Annual Frontiers in Services Conference, 2005-10-01.
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This paper looks at the challenges ahead for outsourcing services to indian call centres
| Author(s): | Wilson, Alan  ORCID: https://orcid.org/0000-0002-5491-1876 and Nair, L | Item type: | Conference or Workshop Item(Paper) |
|---|---|
| ID code: | 45654 |
| Keywords: | call centres, india, challenges, Marketing. Distribution of products, Business, Management and Accounting(all), Marketing |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Depositing user: | Pure Administrator |
| Date deposited: | 05 Nov 2013 15:08 |
| Last modified: | 08 Jan 2020 19:50 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/45654 |
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