The forgiving customer: commitment, intentions, and behavior after critical incidents
Evanschitzky, H. and Brock, C. (2009) The forgiving customer: commitment, intentions, and behavior after critical incidents. In: Academy of Marketing Science – 14th Biennial World Marketing Congress 2009, 2009-07-22 - 2009-07-25, Oslo School of Management - Campus Kristiania. (Unpublished)
Full text not available in this repository.Request a copy from the Strathclyde authorCreators(s): | Evanschitzky, H. and Brock, C.; | Item type: | Conference or Workshop Item(Paper) |
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ID code: | 15749 |
Keywords: | critical incident, customer, Marketing. Distribution of products, Social Sciences (General) |
Subjects: | Social Sciences > Commerce > Marketing. Distribution of products Social Sciences > Social Sciences (General) |
Department: | Strathclyde Business School > Marketing |
Depositing user: | Mrs Jan Whiteford |
Date deposited: | 03 Mar 2010 19:58 |
Last modified: | 17 Dec 2020 03:29 |
Related URLs: | |
URI: | https://strathprints.strath.ac.uk/id/eprint/15749 |
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