The role of corporate culture in the provision of customer service
Wilson, Alan (1994) The role of corporate culture in the provision of customer service. In: EIASM Workshop on Quality Management in Services, 1994-05-11.
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This paper looks at the role of corporate culture in the provision of customer service
ORCID iDs
Wilson, Alan
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Item type: Conference or Workshop Item(Paper) ID code: 46094 Dates: DateEvent1994PublishedKeywords: corporate culture, service delivery, customer experience management, customer service provision, Marketing. Distribution of products, Business, Management and Accounting(all) Subjects: Social Sciences > Commerce > Marketing. Distribution of products Department: Strathclyde Business School > Marketing Depositing user: Pure Administrator Date deposited: 22 Nov 2013 12:34 Last modified: 18 Jan 2023 13:12 URI: https://strathprints.strath.ac.uk/id/eprint/46094
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