The role of corporate culture in the provision of customer service

Wilson, Alan (1994) The role of corporate culture in the provision of customer service. In: EIASM Workshop on Quality Management in Services, 1994-05-11.

Abstract

This paper looks at the role of corporate culture in the provision of customer service

ORCID iDs

Wilson, Alan ORCID: https://orcid.org/0000-0002-5491-1876

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	46094
  Dates:	Date Event 1994 Published
  Keywords:	corporate culture, service delivery, customer experience management, customer service provision, Marketing. Distribution of products, Business, Management and Accounting(all)
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	22 Nov 2013 12:34
  Last modified:	18 Jan 2023 13:12
  URI:	https://strathprints.strath.ac.uk/id/eprint/46094