Picture of boy being examining by doctor at a tuberculosis sanatorium

Understanding our future through Open Access research about our past...

Strathprints makes available scholarly Open Access content by researchers in the Centre for the Social History of Health & Healthcare (CSHHH), based within the School of Humanities, and considered Scotland's leading centre for the history of health and medicine.

Research at CSHHH explores the modern world since 1800 in locations as diverse as the UK, Asia, Africa, North America, and Europe. Areas of specialism include contraception and sexuality; family health and medical services; occupational health and medicine; disability; the history of psychiatry; conflict and warfare; and, drugs, pharmaceuticals and intoxicants.

Explore the Open Access research of the Centre for the Social History of Health and Healthcare. Or explore all of Strathclyde's Open Access research...

Image: Heart of England NHS Foundation Trust. Wellcome Collection - CC-BY.

Online public services access and the elderly : assessing determinants of behaviour in the UK and Japan

Bach, Ho Q. and Shirahada, Kunio and Wilson, Alan (2016) Online public services access and the elderly : assessing determinants of behaviour in the UK and Japan. In: American Marketing Association Servsig Conference, 2016-06-17 - 2016-06-19, Maastricht University.

[img]
Preview
Text (Bach-etal-SERVSIG2016-online-public-services-access-elderly-assessing-determinants-behaviour)
Bach_etal_SERVSIG2016_online_public_services_access_elderly_assessing_determinants_behaviour.pdf
Accepted Author Manuscript

Download (397kB) | Preview

Abstract

The present study examines three research questions. Firstly, what are the critical personal factors that impact on the technology readiness of elderly people? Personal factors relate to the capability of elderly people which might affect their attitudes towards online public services access. Secondly, what are the critical social factors that impact on the technology readiness of elderly people? Elderly people’s attitudes towards social interaction may impact on their willingness to interact through online channels. The third research question explores whether personal or social factors have a greater impact on the technology readiness of elderly people and their behavioural intention towards online public services? Although technology readiness has been recognized as a factor in promoting behavioural intention toward high-tech products or services, the question of the impact of elderly people’s technology readiness on their behavioural intention toward online public services requires exploration.