An investigation into the service orientation discrepancy phenomenon in a public sector setting

Caemmerer, Barbara and Wilson, Alan (2007) An investigation into the service orientation discrepancy phenomenon in a public sector setting. In: Academy of Marketing Conference, 2007-07-03 - 2007-07-06.

Abstract

Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

ORCID iDs

Wilson, Alan ORCID: https://orcid.org/0000-0002-5491-1876

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9446
  Dates:	Date Event 2007 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	18 Mar 2010 13:17
  Last modified:	07 Jan 2026 12:42
  Related URLs:	Organisation
  URI:	https://strathprints.strath.ac.uk/id/eprint/9446