The mismatch between the growth in call centres and the needs of the grey market

Grougiou, Vassiliki and Wilson, Alan (2003) The mismatch between the growth in call centres and the needs of the grey market. In: 32nd EMAC Conference, 2003-05-20 - 2003-05-23.

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

This paper looks at the mismatch between the growth in call centres and the needs of the grey market