An evaluation of customer feedback mechanisms in the public sector

Caemmerer, Barbara and Wilson, Alan (2007) An evaluation of customer feedback mechanisms in the public sector. In: British Academy of Management Conference 2007, 2007-09-10 - 2007-09-13.

Abstract

Examines customer service feedback mechanisms looking specifically at the public sector.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9447
  Dates:	Date Event 2007 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	18 Mar 2010 13:06
  Last modified:	09 Apr 2024 05:10
  Related URLs:	Organisation
  URI:	https://strathprints.strath.ac.uk/id/eprint/9447