Items where subject is "Marketing. Distribution of products"

Osadchaya, Elena and Marder, Ben and Yule, Jennifer A. and Yau, Amy and Lavertu, Laura and Stylos, Nikolaos and Oliver, Sebastian and Angell, Rob and Regt, Anouk de and Gao, Liyu and Qi, Kang and Zhang, Will Zhiyuan and Zhang, Yiwei and Li, Jiayuan and AlRabiah, Sara (2024) To ChatGPT, or not to ChatGPT : navigating the paradoxes of generative AI in the advertising industry. Business Horizons, 67 (5). pp. 571-581. ISSN 0007-6813

Picanço Rodrigues, Vinicius and Zancul, Eduardo; Ometto, Aldo Roberto and Sarkis, Joseph and Evans, Steve, eds. (2024) A systems perspective on the Industry 4.0 technologies as enablers of circular economy transitions. In: A Systemic Transition to Circular Economy. Greening of Industry Networks Studies . Springer, Cham, pp. 207-224. ISBN 9783031550362

Rihova, Ivana and Alexander, Matthew (2024) How do tour guides cope with knowledgeable tourists? Conceptualising knowledge/information asymmetry in tour-guiding contexts. Tourism Review. pp. 1-15. ISSN 1660-5373

Sandikci, Ozlem and Jafari, Aliakbar and Fischer, Eileen (2024) Claiming market ownership : territorial activism in stigmatized markets. Journal of Business Research, 175. 114574. ISSN 0148-2963

Sheehan, Ben and Jin, Hyun Seung and Martin, Brett and Kim, Hyoje (2024) Wow! Interjections improve chatbot performance : the mediating role of anthropomorphism and perceived listening. Communication Research, 51 (7). pp. 891-917. ISSN 0093-6502

Singh, Gursimranjit and Kaur, Jasmeet and Kumar, Arvind (2024) Do brand coolness and brand romance synchronize with sustainability? : Insights from a mixed-method approach. Marketing Intelligence and Planning. ISSN 0263-4503

Taştan, İrem and Ozdamar Ertekin, Zeynep (2024) Ideological capacities in consumer communities : an exploration of the "presenteers" tribe. Qualitative Market Research: An International Journal, 27 (5). pp. 724-749. ISSN 1352-2752

Tsougkou, Eleni and Karampela, Maria and Balabanis, George (2024) Drivers and mechanisms of consumers' attitudes towards global brand activists : perceived motivation matters. International Marketing Review, 41 (6). pp. 1330-1357. ISSN 0265-1335

Tsougkou, Eleni (Lenia) and Karampela, Maria (2024) Factors shaping consumer views of global brand activists. In: Global Brand Conference 2024, 2024-04-22 - 2024-04-24, Edinburgh International Conference Centre.

Zhao, Liang and Hu, Qilin and Alexopoulou, Peggy and Hajli, Nick (2024) Exploring the role of social media in promoting healthy consumption. Electronic Commerce Research and Applications, 67. 101441. ISSN 1567-4223

2023

Alexander, Matthew and Kils, Katharina (2023) Working with 'the passionate few' : the indirect benefits of actor engagement in mundane service settings. Journal of Service Management Research (SMR), 7 (2). pp. 99-111. ISSN 2511-8676

Alexander, Matthew and Vallström, Niklas (2023) Value co-destruction : problems and solutions. AMS Review, 13 (3-4). pp. 200-210. ISSN 1869-8182

Ang, Min Hui and McLean, Graeme and Halvey, Martin (2023) Understanding customer data with AI recommender systems in the automotive industry. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Banister, Emma and Hamilton, Kathy and Piacentini, Maria and Abboud, Liliane and Allison, Seamus and Bruce, Helen and Hein, Wendy and Higgins, Leighanne and Hoyland, Charlotte and Nairn, Agnes and Parry, Sara and Tonner, Andrea, CRIS Collective (2023) Let there be a "We" : introducing an ethics of collective academic care. European Journal of Marketing, 57 (10). pp. 2838-2859. ISSN 0309-0566

Barhorst, Jennifer Brannon and Krey, Nina and McLean, Graeme (2023) Exploring mental time travel experiences and their influence on behavioral intentions and learning. Psychology and Marketing, 40 (8). pp. 1615-1633. ISSN 0742-6046

Barhorst, Jennifer Brannon and McLean, Graeme and Krey, Nina and Javornik, Ana and Evanschitzky, Heiner (2023) Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes. Journal of Business Research, 164. 113886. ISSN 0148-2963

Black, Iain and Malik, Arinuma and Mora, Camille (2023) Why aren't they listening to us? Exploring Marketing literature's (lack of) presence in the most influential summary of climate change science. In: European Marketing Academy Conference, 2023-05-23 - 2023-05-26.

Cal, Betul (2023) Consumer empowerment through contemplative consumer activism : a drive for social change. In: Transformative Consumer Research Dialogical Conference 2023, 2023-06-18 - 2023-06-20, Royal Holloway, University of London.

Cal, Betul and Hamilton, Kathy and Tsougkou, Eleni (Lenia) (2023) Contemplative consumer activism as a driver for social change. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Chatzipanagiotou, Kalliopi C. and Christodoulides, George and Gounaris, Spiros and Boukis, Achilleas (2023) Unravelling the employee-based brand equity formation process. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Fanggidae, Jappy P. and Jin, Hyun Seung and Kim, Hyoje Jay and Kelly, Louise (2023) When altruistic decisions shape egoistic motives : motivation shift in sequential charitable support. International Journal of Advertising, 42 (6). pp. 1110-1143. ISSN 0265-0487

Ghorbani, Mijka and Tonner, Andrea and Tsougkou, Eleni (Lenia) (2023) How social media platform affordances influence digital brand ‎personality: a cross-platform comparison of user-generated content. In: European Marketing Academy Conference 2023, 2023-05-23 - 2023-05-26.

Ghorbani, Mijka and Westermann, Arne (2023) Exploring the sources and variations of digital brand personality across touchpoints. In: DERMARKENTAG2023, 2023-09-28 - 2023-09-29.

Jafari, Aliakbar and Moufahim, Mona and Rinallo, Diego and Appau, Samuelson (2023) Theorizing consumption and markets in the context of religion : a commentary section on Appau's (2021) "divine economic system". Marketing Theory, 23 (3). pp. 533-553. ISSN 1470-5931

Johnstone, Jane Hamilton and Bryce, Derek and Alexander, Matthew (2023) Irreconcilability of heritage missions : personalized and general tourism audiences. Annals of Tourism Research, 102. 103621. ISSN 0160-7383

Lehto, Sissi and Alexander, Matthew and McLean, Graeme and Jaakkola, Elina (2023) Exploring pre-purchase engagement in digital B2B settings. In: Naples Forum on Services 2023, 2023-06-06 - 2023-06-09, Italy.

Lin, Pearl M.C. and Au, Wai Ching Wilson and Baum, Thomas (2023) Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction. International Journal of Contemporary Hospitality Management. ISSN 0959-6119

McLean, Graeme and Marriott, Hannah and Barhorst, Jennifer (2023) Augmented Reality Digital Assistants (ARDAs) : examining the role of anthropomorphism. In: 48th Academy of Marketing Science (AMS) Annual Conference 2023, 2023-05-17 - 2023-05-19, Hilton New Orleans Riverside.

Mehling, Michael and van Asselt, Harro and Susanne, Dröge and Das, Kasturi and Hall, Catherine (2023) Bridging the divide : assessing the viability of international cooperation on border carbon adjustments. Preprint / Working Paper. Climate Strategies, London.

Miyake, Esperanza (2023) I am a virtual girl from Tokyo : virtual influencers, digital-Orientalism and the (im)materiality of race and gender. Journal of Consumer Culture, 23 (1). pp. 209-228. ISSN 1469-5405

Mont'Alverne, Camila and Ross Arguedas, Amy and Badrinathan, Sumitra and Toff, Benjamin and Fletcher, Richard and Kleis Nielsen, Rasmus (2023) Domain-specific influence on Facebook : how topic matters when assessing influential accounts in four countries. Journal of Quantitative Description: Digital Media, 3. pp. 1-34. ISSN 2673-8813

Nayer, Daud and Wilson, Alan and Nazifi, Amin (2023) Transformative impact of platform-mediated trust in the base of the pyramid segment. In: Frontiers in Service 2023 - From Romans to Robots, 2023-06-15 - 2023-06-17, Maastricht.

Osei-Frimpong, Kofi and Appiah Otoo, Brigid A. and McLean, Graeme and Islam, Nazrul and Soga, Lebene Richmond (2023) What keeps me engaging? : a study of consumers' continuous social media brand engagement practices. Information Technology & People, 36 (6). pp. 2440-2468. ISSN 0959-3845

Panhale, Tanvi and Bryce, Derek and Tsougkou, Eleni (Lenia) (2023) Augmented reality and experience co-creation in heritage settings. Journal of Marketing Management, 39 (5-6). pp. 470-497. ISSN 0267-257X

Shakeel, Sania and McLean, Graeme and Wilson, Juliette (2023) Examining the impact of Access-based Service (ABS) on psychological ownership in the automotive industry. In: Frontiers in Service 2023 - From Romans to Robots, 2023-06-15 - 2023-06-17, Maastricht.

Shirahada, Kunio and Wilson, Alan (2023) Well-being creation by senior volunteers in a service provider context. Journal of Service Theory and Practice, 33 (7). pp. 28-51. ISSN 2055-6225

Taştan, İrem and Ozdamar Ertekin, Zeynep (2023) Dystopia, fact to fetish : the Eastern Bloc Girl and aesthetization of a fallen regime. In: Utopia Revisited, 2023-06-27 - 2023-06-30, Lund University.

Tomazos, Konstantinos and Murdy, Samantha (2023) The limits of transformation : exploring liminality and the volunteer tourists' limbo. Tourism Recreation Research, 49 (6). pp. 1209-1221. ISSN 0250-8281

Tsougkou, Eleni (Lenia) and Sykora, Martin and Elayan, Suzanne and Oliveira, João S. and Ifie, Kemefasu (2023) Global brands and the war in Ukraine. In: Global Marketing Conference 2023, 2023-07-20 - 2023-07-23.

Tuni, Andrea and Gutteridge, Fiona and Ijomah, Winifred L. and Mirpourian, Maryam (2023) Risks in circular business models innovation : a cross‐industrial case study for composite materials. Business Strategy and the Environment, 33 (4). pp. 2771-2787. ISSN 0964-4733

Watson, Rosina and Nielsen, Kristian Roed and Wilson, Hugh N. and Macdonald, Emma K. and Mera, Christine and Reisch, Lucia (2023) Policy for sustainable entrepreneurship : a crowdsourced framework. Journal of Cleaner Production, 383. 135234. ISSN 0959-6526

Westermann, Arne and Böckenholt, Rebecca and Ghorbani, Mijka and Messedat, Jons (2023) Interior architectural branding : the implementation of the brand identity at the point of sale by means of interior design. Research Journal for Applied Management, 4 (1). pp. 65-88. ISSN 2701-6625

Yazdani, Nahid and Pfajfar, Gregor and Cadogan, John W. and Mitręga‬, ‪Maciej and Lioliou, Eleni and Jean, Ruey-Jer "Bryan" and Hodgkinson, Ian R. and Tsougkou, Eleni (Lenia) and Story, Vicky M. and Boso, Nathaniel and Oliveira, João S. (2023) Cooperative export channel modes in times of uncertainty, a key to born global firms' survival? In: Industrial Marketing Management Summit 2023, 2023-01-19 - 2023-01-20.

2022

Aldossary, Mohammed and McLean, Graeme (2022) Prolonging the influence of a vacation experience on consumers' wellbeing - is there a role for virtual reality? Annals of Tourism Research, 97. 103500. ISSN 0160-7383

Alexander, Matthew and Azer, Jaylan; (2022) Negative customer engagement behavior in online social networks : understanding the nuance. In: Customer Engagement in Tourism Marketing. Edward Elgar, Cheltenham. (In Press)

Al‐Nabhani, Khalid and Wilson, Alan and McLean, Graeme (2022) Examining consumers' continuous usage of multichannel retailers' mobile applications. Psychology and Marketing, 39. pp. 168-195. ISSN 0742-6046

Arslan, Ahmad and Kamara, Samppa and Zahoor, Nadia and Rani, Pushpa and Khan, Zaheer (2022) Survival strategies adopted by microbusinesses during COVID-19 : an exploration of ethnic minority restaurants in Northern Finland. International Journal of Entrepreneurial Behavior & Research, 28 (9). pp. 448-465.

Ates, Aylin and Acur, Nuran (2022) Making obsolescence obsolete : execution of digital transformation in a high-tech manufacturing SME. Journal of Business Research, 152. pp. 336-348. ISSN 0148-2963

Ates, Aylin and Paton, Steve and Sminia, Harry and Smith, Marisa (2022) Bridging differing perspectives on ecosystems research to understand co-opetition. In: 36th Annual Conference of the British Academy of Management, 2022-08-31 - 2022-09-02, Alliance Manchester Business School.

Azer, Jaylan and Alexander, Matthew (2022) COVID-19 vaccination : engagement behavior patterns and implications for public health service communication. Journal of Service Theory and Practice, 32 (2). pp. 323-351. ISSN 2055-6225

Binti Abu, Mimi and Alexander, Matthew and Wilson, Juliette (2022) Unintended consequences in mundane service settings. In: ANZMAC 2022, 2022-12-05 - 2022-12-07, Australia.

Carwright, Severina and Davies, Iain A. (2022) The development of B2B social networking capabilities. Industrial Marketing Management, 106. pp. 139-151. ISSN 0019-8501

Carwright, Severina and Liu, Hongfei and Davies, Iain A. (2022) Influencer marketing within business-to-business organisations. Industrial Marketing Management, 106. pp. 338-350. ISSN 0019-8501

Collier, Ben and Flynn, Gemma and Stewart, James and Thomas, Daniel R. (2022) Influence government : exploring practices, ethics, and power in the use of targeted advertising by the UK state. Big Data & Society, 9 (1). pp. 1-13. ISSN 2053-9517

Dabić, Marina and Obradović, Tena and Vlačić, Božidar and Sahasranamam, Sreevas and Paul, Justin (2022) Frugal innovations : a multidisciplinary review & agenda for future research. Journal of Business Research, 142. pp. 914-929. ISSN 0148-2963

Duncan-Shepherd, Sophie and Hamilton, Kathy (2022) "Generally, I live a lie" : transgender consumer experiences and responses to symbolic violence. Journal of Consumer Affairs, 56 (4). pp. 1597-1616. ISSN 0022-0078

Enwushe, Kelvin Buque (2022) Enhancing innovation through venture capital : lessons from Asia for Nigeria. International Journal of Management Concepts and Philosophy, 14 (4). pp. 296-311. ISSN 1478-1484

Evans, Brendan and Wilson, Juliette and Drakopoulou Dodd, Sarah and Alexander, Matthew (2022) Community engagement for social and environmental innovation : a Sicilian case study. In: Institute for Small Business and Entrepreneurship, 2022-10-27 - 2022-10-28, UK.

Ghorbani, Mijka and Karampela, Maria and Tonner, Andrea (2022) Consumers' brand personality perceptions in a digital world : a systematic literature review and research agenda. International Journal of Consumer Studies, 46 (5). pp. 1960-1991. ISSN 1470-6423

Gordon, Katy and Wilson, Juliette and Tonner, Andrea (2022) Tackling food poverty : logic multiplicity in the third sector. In: Institute for Small Business and Entrepreneurship, 2022-10-27 - 2022-10-28, UK.

Hamilton, Kathy and Porteous, Holly (2022) Some reflections on interdisciplinary CCT research : field boundaries, social impact and the semantics of consumer vulnerability. Journal of Marketing Management, 38 (1-2). pp. 145-157. ISSN 0267-257X

Hamilton, Kathy and Porteous, Holly and Wilson, Juliette (2022) Transformations : the significance of community spaces : how can researchers draw methodological inspiration from the communities they study? National Centre for Academic and Cultural Exchange, London.

Hamilton, Kathy and Wilson, Juliette and Porteous, Holly (2022) Transformative Spaces. Vimeo, [University of Strathclyde, Glasgow].

Hewer, Paul (2022) Reimagining the terrain of liquid times : reflexive marketing and the sociological imagination. Journal of Consumer Culture, 22 (2). pp. 293-310. ISSN 1469-5405

Jafari, Aliakbar (2022) The role of institutions in non-Western contexts in reinforcing West-centric knowledge hierarchies : towards more self-reflexivity in marketing and consumer research. Marketing Theory, 22 (2). 211–227. ISSN 1470-5931

Jafari, Aliakbar and Aly, Marwa and Doherty, Anne Marie (2022) An analytical review of market system dynamics in consumer culture theory research : insights from the sociology of markets. Journal of Business Research, 139 (2). pp. 1261-1274. ISSN 0148-2963

Javornik, Ana and Marder, Ben and Barhorst, Jennifer Brannon and McLean, Graeme and Rogers, Yvonne and Marshall, Paul and Warlop, Luk (2022) 'What lies behind the filter?' Uncovering the motivations for using augmented reality (AR) face filters on social media and their effect on well-being. Computers in Human Behavior, 128. 107126. ISSN 0747-5632

Jin, Hyun Seung and Kerr, Gayle and Suh, Jaebeom and Kim, Hyoje Jay and Sheehan, Ben (2022) The power of creative advertising : creative ads impair recall and attitudes toward other ads. International Journal of Advertising, 41 (8). pp. 1521-1540. ISSN 0265-0487

Karami, Rasoul and Berjozkina, Galina; Buhalis, Dimitrios, ed. (2022) 3D printing. In: Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing, [S.I.]. ISBN 9781800377479

Khan, Huda and Zahoor, Nadia and Gerged, Ali Meftah and Tarba, Shlomo and Makrides, Anna (2022) The efficacy of market sensing and family-controlled board in the new product development performance of family firms in emerging market. Journal of Business Research, 141. pp. 673-684. ISSN 0148-2963

Lehto, Sissi and Alexander, Matthew and McLean, Graeme and Jaakkola, Elina (2022) Assessing the impact of marketing automation on customer engagement in B2B settings. In: 12th SERVSIG 2022, 2022-06-16 - 2022-06-18.

Logan-McFarlane, Ashleigh and Hamilton, Kathy and Hewer, Paul (2022) Putting passion to work : passionate labour in the fashion blogosphere. European Journal of Marketing, 56 (4). pp. 1210-1231. ISSN 0309-0566

McLean, Graeme and Al-Nabhani, Khalid and Marriott, Hannah (2022) 'Regrettable-escapism' the negative effects of mobile app use : a retail perspective. Psychology and Marketing, 39 (1). pp. 150-167. ISSN 0742-6046

Nayer, Daud and Wilson, Alan and Nazifi, Amin (2022) Service interactions in platform-based sharing services and social transformation of the base of the pyramid segment. In: 2nd International Workshop on Current Trends in Customer Experience in the Retail and Services Industries, 2022-11-17 - 2022-11-18, University of Zaragoza.

Nwoba, Arinze and Mogaji, Emmanuel and Zahoor, Nadia and Donbesuur, Francis and Alam, Gazi Mahabubul (2022) Obesity, family units, and social marketing intervention : evidence from Nigeria. European Journal of Marketing, 56 (11). pp. 2892-2927. ISSN 0309-0566

Oliveira, João S. and Ifie, Kemefasu and Sykora, Martin and Tsougkou, Eleni (Lenia) and Castro, Vitor and Elayan, Suzanne (2022) The effect of the emotional positivity of brand-generated social media messages on consumer attention and information sharing. Journal of Business Research, 140. pp. 49-61. ISSN 0148-2963

Osei-Frimpong, Kofi and McLean, Graeme and Appiah Otoo, Brigid and Nazrul, Islam (2022) What drives me there? The interplay of socio-psychological gratification and consumer values in social media brand engagement. Journal of Business Research, 146. pp. 288-307. ISSN 0148-2963

Ozgen Genc, Tugce and Wilson, Juliette and Alexander, Matthew and Conduit, Jodie (2022) Using engagement to change entrenched practices around food waste. In: ANZMAC 2022, 2022-12-05 - 2022-12-07, Australia.

Porteous, Holly and Hamilton, Kathy and Wilson, Juliette and Edwards, Sarah (2022) Transformative Spaces : Final Report from the Project 'Transformative Servicescapes and Consumer Vulnerability'. University of Strathclyde, Glasgow.

Porteous, Holly and Wilson, Juliette and Hamilton, Kathy (2022) The Transformative Space of the Library. University of Strathclyde, Glasgow.

Pyper, Keith and Doherty, Anne Marie and Gounaris, Spiros and Wilson, Alan (2022) A contingency-based approach to the nexus between international strategic brand management and export performance. Journal of Business Research, 148. pp. 472-488. ISSN 0148-2963

Rathnayake, Dilan and Tonner, Andrea and Eckler, Petya (2022) Assembling tribes on Instagram : analysis of a mega-influencer follower-generated hashtag network. Advances in Consumer Research, 49. pp. 108-112. ISSN 0098-9258

Rathnayake, Dilan Tharindu and Tonner, Andrea and Eckler, Petya (2022) Social media influencers as human brands : insights from an analysis of a mega-influencer follower-generated hashtag network on Instagram. In: Academy of Marketing Conference, 2022-07-05 - 2022-07-07, University of Huddersfield.

Sahasranamam, Sreevas and Arya, Bindu and Mukundhan, K. V. (2022) Dual institutional embeddedness and home country CSR engagement : evidence from Indian MNEs. Journal of Business Research, 141. pp. 163-174. ISSN 0148-2963

Wilson, Juliette and Sanchez Rodrigues, Vasco and Mac an Bhaird, Ciaran and Lofti, Maryam and Kumar, Maneesh and Horgan, Donagh and Drakopoulou Dodd, Sarah and Danson, Mike (2022) On the beer wagon : the past, present and future of Celtic Craft Brewing and its policies. Regional Studies, Regional Science. ISSN 2168-1376 (In Press)

2021

Alexander, Nicholas and Doherty, Anne Marie (2021) Overcoming institutional voids : Maisons Spéciales and the internationalisation of proto-modern brands. Business History, 63 (7). pp. 1079-1112. ISSN 0007-6791

Alexander, Nicholas and Doherty, Anne Marie and Cronin, James (2021) Transformational retailing and the emergence of a modern brand : Liberty of London, 1875-1900. History of Retailing and Consumption, 6 (2). pp. 78-96. ISSN 2373-518X

Barhorst, Jennifer and McLean, Graeme and Krey, Nina (2021) Augmented reality experiences : exploring the sensory and cognitive aspects that foster brand loyalty. In: Society for Marketing Advances, 2021-11-03 - 2021-11-06, Florida.

Barhorst, Jennifer Brannon and McLean, Graeme and Shah, Esta and Mack, Rhonda (2021) Blending the real world and the virtual world : exploring the role of flow in augmented reality experiences. Journal of Business Research, 122. pp. 423-436. ISSN 0148-2963

Black, Iain and Baines, Paul and Baines, Ning and O’Shaughnessy, Nicholas and Mortimore, Roger (2021) The dynamic interplay of hope vs fear appeals in a referendum context. Journal of Political Marketing. ISSN 1537-7857

Cartwright, Severina and Davies, Iain and Archer-Brown, Chris (2021) Managing relationships on social media in business-to-business organisations. Journal of Business Research, 125. pp. 120-134. ISSN 0148-2963

Chalmers, Dominic and Matthews, Russell and Hyslop, Amy (2021) Blockchain as an external enabler of new venture ideas : digital entrepreneurs and the disintermediation of the global music industry. Journal of Business Research, 125. pp. 577-591. ISSN 0148-2963

Chung, Sorim and Karampela, Maria (2021) Investigating the interplay of device type, product familiarity, and shopping motivations on the accuracy of product size estimations in e-commerce settings. Psychology and Marketing, 38 (9). pp. 1498-1512. ISSN 0742-6046

Chung, Sorim and Karampela, Maria; (2021) Larger screen, inaccurate perceptions : investigating visual framing effects on online shoppers' product-size estimation. In: Advances in Consumer Research. Association for Consumer Research, FRA, pp. 653-654.

Chung, Sorim and Karampela, Maria (2021) The role of perceived risk and device type in online crowdfunding decisions. In: 2021 Association for Consumer Research conference, 2021-10-28 - 2021-10-31.

Dodd, Sarah and Wilson, Juliette and Karampela, Maria and Danson, Mike (2021) Crafting growth together. Entrepreneurship and Regional Development, 33 (9-10). pp. 789-815. ISSN 0898-5626

Fearne, Andrew and Wagner, Beverly and Mcdougall, Natalie and Loseby, David (2021) The power of purpose – lessons in agility from the Ventilator Challenge. Supply Chain Management: An International Journal, 26 (6). pp. 753-766. ISSN 1359-8546

Harker, Michael John and Paddison, Andrew; Brennan, Ross and Vos, Lynn, eds. (2021) The marketing curriculum. In: Teaching Marketing. Elgar Guides to Teaching . Edward Elgar Publishing, Cheltenham, pp. 75-102. ISBN 9781789907889

Hartmann, Kim and Lederer, Matthias (2021) The current state of Big Data research in tourism : results of a systematic literature analysis. Zeitschrift für Tourismuswissenschaft, 13 (2). pp. 209-226. ISSN 2366-0406

Jafari, Aliakbar (2021) The performativity and institutionality of 'Islamicness' in 'Islamic tourism' : defining a field and proposing a research agenda. Journal of Islamic Tourism, 1 (1). pp. 5-21.

Jin, Hyun Seeing and Kim, Hyoje Jay and Sue, Jaebeom and Sheehan, Ben and Meeds, Robert (2021) Ego depletion and charitable support : the moderating role of self-benefit and other-benefit charitable appeals. Journal of Advertising, 50 (4). pp. 479-493. ISSN 0091-3367

King, Ceridwyn and Madera, Juan and Lee, Lindsey and Murillo, Enrique and Baum, Tom and Solnet, David (2021) Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136. pp. 251-262. ISSN 0148-2963

Lee, Zoe and Davies, Iain (2021) Navigating relative invariance : perspectives on corporate heritage identity and organizational heritage identity in an evolving nonprofit institution. Journal of Business Research, 129. pp. 813-825. ISSN 0148-2963

Lisboa, Ana and Nagy, Gabor and Tsougkou, Eleni (Lenia) and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Story, Vicky M. and Boso, Nathaniel (2021) Product innovation strategy and competitive advantage : an empirical study of Portuguese exporters. In: European Marketing Academy Conference 2021, 2021-05-25 - 2021-05-28, Online.

Marder, Ben and Oliver, Sebastian and Yau, Amy and Lavertu, Laura and Perier, Claire and Frank, Mats and Cowan, Kirsten (2021) Impression formation of PhD supervisors during student-led selection : an examination of UK business schools with a focus on staff profiles. The International Journal of Management Education, 19 (1). ISSN 2352-3565

McLean, Graeme and Alyahya, Mansour (2021) The role of VR in influencing tourism consumers' attitudes towards a tourist destination : an abstract. In: Academy of Marketing Science, 2021-06-01 - 2021-06-06, New York City (Online).

McLean, Graeme and Barhorst, Jennifer B (2021) Living the experience before you go… but did it meet expectations? The role of Virtual Reality during hotel bookings. Journal of Travel Research. pp. 1-19. ISSN 0047-2875

Mushtaq, Iram and Umer, Muhammad and Imran, Muhammad and Nasir, Inzamam Mashood and Muhammad, Ghulam and Shorfuzzaman, Mohammad (2021) Customer prioritization for medical supply chain during COVID-19 pandemic. Computers, Materials and Continua, 70 (1). pp. 59-72. ISSN 1546-2218

Mwenje, Tichakunda Rodney and Doherty, Anne Marie and McLean, Graeme (2021) Automated technologies : do they co-create or co-destruct value for the customer? An abstract. In: 2021 Academy of Marketing Science Annual Conference, 2021-06-01 - 2021-06-04, New York (Online).

Nazifi, Amin and Murdy, Samantha and Marder, Ben and Gäthke, Jana and Shabani, Bardia (2021) A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool. Journal of Business Research, 124. pp. 494-505. ISSN 0148-2963

Osburg, Victoria-Sophie and Davies, Iain and Yoganathan, Vignesh and McLeay, Fraser (2021) Perspectives, opportunities and tensions in ethical and sustainable luxury : introduction to the thematic symposium. Journal of Business Ethics, 169. 201–210. ISSN 0167-4544

Rathnayake, Dilan Tharindu (2021) Gen Y consumers' brand loyalty : a brand romance perspective. Marketing Intelligence and Planning, 39 (6). pp. 761-776. ISSN 0263-4503

Taheri, Babak and Chalmers, Dominic and Wilson, Juliette and Arshed, Norin (2021) Would you really recommend it? Antecedents of word-of-mouth in medical tourism. Tourism Management, 83. 104209. ISSN 0261-5177

Taştan, İrem and Karanfil, Ezgi (2021) Grandchildren of Ottomans vs. Children of Atatürk : a script on Turkey's emerging political identities towards 2023. Markets, Globalization & Development Review, 6 (3). 3.

2020

Andriychuk, Oles (2020) Putting the Genie Back in the Bottle - or Adapting to the New Reality? Response to the CMA's 'Online Platforms and Digital Advertising' Market Study Interim Report. Competiton and Markets Authority - Gov.uk, London.

Azer, Jaylan and Alexander, Matthew (2020) Direct and indirect negatively valenced engagement behavior. Journal of Services Marketing, 34 (7). pp. 967-981. ISSN 0887-6045

Azer, Jaylan and Alexander, Matthew (2020) Negative customer engagement behaviour : the interplay of intensity and valence in online networks. Journal of Marketing Management, 36 (3-4). pp. 361-383. ISSN 0267-257X

Barhorst, Jennifer B. and Wilson, Alan and Brooks, Joshua (2020) Negative Tweets and their impact on likelihood to recommend. Journal of Business Research, 117. pp. 727-739. ISSN 0148-2963

Barhorst, Jennifer Brannon and Wilson, Alan and McLean, Graeme James and Brooks, Joshua (2020) Service encounter microblog word of mouth and its impact on firm reputation. Journal of Services Marketing, 34 (5). pp. 717-733. ISSN 0887-6045

Berjozkina, Galina and Garanti, Zanete (2020) Emerging influencers promoting travel : the case of local tourism in Latvia. Journal of Regional Economic and Social Development, 1 (13). pp. 51-64.

Blasco-Arcas, Lorena and Alexander, Matthew and Sörhammar, David and Jonas, Julia M. and Raithel, Sascha and Chen, Tom (2020) Organizing actor engagement : a platform perspective. Journal of Business Research, 118. pp. 74-85. ISSN 0148-2963

Chathuranga, B.T.K. and Rathnayake, D.T. (2020) Religious orientation and alcohol purchase intention : an empirical investigation of Sri Lankan male consumers. Vidyodaya Journal of Management, 6 (2). pp. 53-72. ISSN 2448-9344

Colombage, V K and Rathnayake, D T (2020) Impact of fashion involvement and hedonic consumption on impulse buying tendency of Sri Lankan apparel consumers : the moderating effect of age and gender. NSBM Journal of Management, 6 (2). pp. 23-54. ISSN 2465-5643

Doherty, Anne Marie and Kerrigan, Finola and Belk, Russell W. (2020) Thought leadership in marketing theory and method. European Journal of Marketing, 54 (11). pp. 2645-2649. 1. ISSN 0309-0566

Fehrer, Julia A. and Conduit, Jodie and Plewa, Carolin and Li, Loic Pengtao and Jaakkola, Elina and Alexander, Matthew (2020) Market shaping dynamics : interplay of actor engagement and institutional work. Journal of Business and Industrial Marketing. ISSN 0885-8624

Frimpong, Kwabena and Shuridah, Obaid and Wilson, Alan and Sarpong, Fred (2020) A cross‐national investigation of trait antecedents of mobile‐banking adoption. Thunderbird International Business Review, 62 (4). pp. 411-424. ISSN 1096-4762

Gounaris, Spiros (2020) Vesting B2B research with relevance and rigor through appropriate research questions and methods. [Review]

Gounaris, Spiros and Boukis, Achilles and Chryssochoidis, George (2020) Internal market orientation adoption and new service development (NSD) : gearing up the internal performance of NSD teams. European Journal of Marketing, 54 (7). pp. 1641-1674. ISSN 0309-0566

Johnstone, Jane Hamilton and Bryce, Derek and Alexander, Matthew J. (2020) Using mobile methods to understand multifaceted heritage organisations. International Journal of Contemporary Hospitality Management, 32 (4). pp. 1675-1691. ISSN 0959-6119

Karampela, Maria and Lacka, Ewelina and McLean, Graeme (2020) "Just be there" : Social media presence, interactivity, and responsiveness, and their impact on B2B relationships. European Journal of Marketing, 54 (6). pp. 1281-1303. ISSN 0309-0566

Knight, Louise and Meehan, Joanne and Tapinos, Efstathios and Menzies, Laura and Pfeigffer, Alexandra (2020) Researching the future of purchasing and supply management : the purpose and potential of scenarios. Journal of Purchasing and Supply Management, 26 (3). 100624. ISSN 1478-4092

Laato, Samuli and Islam, AKM Najmul and Farooq, Ali and Dhir, Amandeep (2020) Unusual purchasing behavior during the early stages of the COVID-19 pandemic : the stimulus-organism-response approach. Journal of Retailing and Consumer Services, 57. 102224. ISSN 0969-6989

Lavertu, Laura and Marder, Ben and Erz, Antonia and Angell, Robert (2020) The extended warming effect of social media : examining whether the cognition of online audiences offline drives prosocial behavior in 'real life'. Computers in Human Behavior, 110. 106389. ISSN 0747-5632

Marriott, Hannah and McLean, Graeme and Al Nabhani, Khalid Talib Sulaiman (2020) The negative effects of mobile retail app use : dealing with regrettable escapism. In: Academy of Marketing Science, 2020-12-14 - 2020-12-19, Virtual Conference.

Masango, Shingairai and Lassalle, Paul (2020) What entrepreneurs do? Entrepreneurial action guided by entrepreneurial opportunities and entrepreneurial learning in early internationalising firms. International Marketing Review, 37 (6). pp. 1083-1119. ISSN 0265-1335

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid and Marriott, Hannah (2020) Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective. Journal of Business Research, 106. pp. 139-157. ISSN 0148-2963

McLean, Graeme and Osei-Frimpong, Kofi and Wilson, Alan and Pitardi, Valentina (2020) How live chat assistants drive travel consumers' attitudes, trust and purchase intentions : the role of human touch. International Journal of Contemporary Hospitality Management, 32 (5). pp. 1795-1812. ISSN 0959-6119

Mukendi, Amira and Davies, Iain and Glozer, Sarah and McDonagh, Pierre (2020) Sustainable fashion : current and future research directions. European Journal of Marketing, 54 (11). pp. 2873-2909. ISSN 0309-0566

Mukendi, Amira and Henninger, Claudia (2020) Exploring the spectrum of fashion rental. Journal of Fashion Marketing and Management, 23 (3). pp. 455-469.

Nazifi, Amin and El-Manstrly, Dahlia and Tregear, Angela and Auxtova, Kristina (2020) The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions. Journal of Service Theory and Practice, 31 (1). pp. 65-81. ISSN 2055-6225

Nazifi, Amin and Gelbrich, Katja and Grégoire, Yany and Koch, Sebastian and El-Manstrly, Dahlia and Wirtz, Jochen (2020) Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers. Journal of Service Research, n/a. n/a. ISSN 1094-6705

Nazifi, Amin and Roschk, Holger and Wilson, Alan (2020) Gamification and its role in service recovery. In: Frontiers in Service 2020, 2020-06-25 - 2020-06-28, Babson College in Babson Park.

Oats, Caroline and Davies, Iain (2020) Seeking sustainable futures in marketing and consumer research. European Journal of Marketing, 54 (11). pp. 2911-2939. ISSN 0309-0566

Osei-Frimpong, Kofi and McLean, Graeme and Wilson, Alan and Lemke, Fred (2020) Customer coproduction in healthcare service delivery : examining the influencing effects of the social context. Journal of Business Research, 120. pp. 82-93. ISSN 0148-2963

Pyper, Keith and Doherty, Anne Marie and Gounaris, Spiros and Wilson, Alan (2020) Investigating international strategic brand management and export performance outcomes in the B2B context. International Marketing Review, 37 (1). pp. 98-129. ISSN 0265-1335

Shabani, Bardia and Tucker, Hazel and Nazifi, Amin; Seyfi, Siamak and Hall, C. Michael, eds. (2020) UNESCO's world heritage sites : the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran. In: Cultural and Heritage Tourism in the Middle East and North Africa. Contemporary Geographies of Leisure, Tourism and Mobility . Routledge Taylor & Francis Group, Abingdon, pp. 187-201. ISBN 9781000177084

Veloutsou, Cleopatra and Black, Iain (2020) Creating and managing participative brand communities : the roles members perform. Journal of Business Research, 117. pp. 873-885. ISSN 0148-2963

Wilson, Juliette and Tonner, Andrea (2020) Doing family : the constructed meanings of family in family farms. Journal of Rural Studies, 78. pp. 245-253. ISSN 0743-0167

Zundel, Mike and Mackay, David and MacIntosh, Robert and Mackenzie, Clarie; Brown, Andrew D., ed. (2020) Between the bridge and the door : exploring liminal spaces of identity formation through video diaries. In: The Oxford Handbook of Identities in Organizations. Oxford University Press, Oxford. ISBN 9780198827115

2019

Al-Kandari, Ali A. and Gaither, T. Kenn and Alfahad, Mohamed Mubarak and Dashti, Ali A. and Alsaber, Ahmad R. (2019) An Arab perspective on social media : how banks in Kuwait use instagram for public relations. Public Relations Review, 45 (3). 101774. ISSN 0363-8111

Alexander, Nicholas and Doherty, Anne Marie; Lam, Son K. and Giesler, Markus and Luo, Xueming, eds. (2019) Marketing innovation in time and across time : international flagship stores, brand identity, and the boundary of the firm. In: 2019 American Marketing Association Winter Conference. American Marketing Association, Chicago, Illinois. ISBN 978-0-87757-003-5

Alexander, Nicholas and Doherty, Anne Marie and Cronin, James (2019) Market-mediated authenticity and the emergence of modern branding practices : Liberty of London, 1875-1900. In: Centre for the History of Retail and Distribution Conference 2019, 2019-09-10 - 2019-09-10, University of Wolverhampton.

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2019) Marketing : An Introduction. Pearson Prentice-Hall, London, London. ISBN 9781292200309

Barhorst, Jennifer B. and McLean, Graeme and Brooks, Joshua and Wilson, Alan (2019) Everyday micro-influencers and their impact on corporate brand reputation. In: 21st ICIG Symposium, 2019-06-04 - 2019-06-06, Durham Business School.

Brown, Ross and Mawson, Suzanne and Rowe, Alexander (2019) Start-ups, entrepreneurial networks and equity crowdfunding : a processual perspective. Industrial Marketing Management, 80. pp. 115-125. ISSN 0019-8501

Bruce, Helen L. and Wilson, Hugh N. and Macdonald, Emma K. and Clarke, Beverly (2019) Resource integration, value creation and value destruction in collective consumption contexts. Journal of Business Research, 103. pp. 173-185. ISSN 0148-2963

Cronin, James and Alexander, Nicholas and Doherty, Anne Marie (2019) The idealogical origins of marketplace oases. In: 10th EIASM Interpretive Consumer Research Workshop, 2019-05-09 - 2019-05-10.

Ennis, Sean and Marck, Michael and Paul, Calum and Radon, Anita; Richard, James E and Kadirov, Djavlonbek, eds. (2019) Social sponsorships in sport : context and potential. In: ANZMAC 2019 : Winds of Change. Victoria University of Wellington, Wellington, NZ, pp. 891-894.

Fehrer, Julia and Conduit, Jodie and Plewa, Carolin and Li, Loic and Jaakkola, Elina and Alexander, Matthew (2019) Actor engagement practices in market shaping. In: Naples Forum on Service, 2019-06-04 - 2019-06-07, Ischia.

Ghaffari, Mahsa and Jafari, Aliakbar and Sandikci, Ozlem (2019) The role of mundane and subtle institutional work in market dynamics : a case of fashion clothing market. Journal of Business Research, 105. pp. 434-442. ISSN 0148-2963

Gustafsson, Ulla and O'connell, Rebecca and Draper, Alizon and Tonner, Andrea (2019) What is Food? Reasearching a Topic with Many Meanings. Routledge, London. ISBN 9780429426100

Higgins, Leighanne and Hamilton, Kathy (2019) Therapeutic servicescapes and market-mediated performances of emotional suffering. Journal of Consumer Research, 45 (6). pp. 1230-1253. ISSN 1537-5277

Iankova, Severina and Davies, Iain and Archer-Brown, Chris and Marder, Ben and Yau, Amy (2019) A comparison of social media marketing between B2B, B2C and mixed business models. Industrial Marketing Management, 81. pp. 169-179. ISSN 0019-8501

Kaartemo, Valtteri and Jaakkola, Elina and Alexander, Matthew (2019) Roles of technology in actor engagement. In: 16th International Research Symposium on Advancing Service Research and Practice, 2019-06-10 - 2019-06-13.

Kaminakis, Kostas and Karadinou, Kalipso and Koritos, Christos and Gounaris, Spiros (2019) Hospitality servicescape effects on customer-employee interactions : a multilevel study. Tourism Management, 72. pp. 130-144. ISSN 0261-5177

Karam, Esraa and Alexander, Matthew and Kumar, V. (2019) Customer Engagement Marketing (CEM) framework : a strategic perspective. In: 16th International Research Symposium on Advancing Service Research and Practice (2019), 2019-06-10 - 2019-06-13.

Kleim, Anke J. and Eckler, Petya and Tonner, Andrea; Chiluwa, Innocent E. and Samoilenko, Sergei A., eds. (2019) "Too good to be true" : semi-naked bodies on social media. In: Handbook of Research on Deception, Fake News, and Misinformation Online. IGI Global, Hershey, PA., pp. 65-86. ISBN 9782522585350

Marck, Michael and Gordon, Tess and Ennis, Sean and Radon, Anita; (2019) How storytelling impacts branding for craft beer. In: Winds of Change. Australian and New Zealand Marketing Academy, NZL.

Marriott, Hannah and McLean, Graeme (2019) Developing the mUTAUT model – a mobile shopping perspective. In: 2019 Academy of Marketing Science Annual Conference, 2019-05-29 - 2019-05-31.

McDougall, Natalie and Wagner, Beverly and MacBryde, Jill (2019) An empirical explanation of the natural-resource-based view of the firm. Production Planning and Control, 30 (16). pp. 1366-1382. ISSN 0953-7287

McLean, Graeme (2019) Digital Marketing Fundamentals. Digi Marketing Edu, London.

McLean, Graeme and Barhorst, Jennifer B. and Shah, Esta and Mack, Rhonda (2019) Exploring the antecedents & consequences of augmented reality on brand experience – a longitudinal perspective. In: Theory+Practice in Marketing Conference, 2019-05-16 - 2019-05-18, Columbia University.

McLean, Graeme and Osei-Frimpong, Kofi (2019) Chat to an advisor now… Examining the variables influencing the use of online live chat. Technological Forecasting and Social Change, 146. pp. 55-67. ISSN 0040-1625

McLean, Graeme and Osei-Frimpong, Kofi (2019) Hey Alexa… examine the variables influencing the use of artificial intelligent in-home voice assistants. Computers in Human Behavior, 99. pp. 28-37. ISSN 0747-5632

McLean, Graeme and Wilson, Alan (2019) Customer engagement with augmented reality mobile apps. In: 2019 Academy of Marketing Science Annual Conference, 2019-05-29 - 2019-05-31.

McLean, Graeme and Wilson, Alan (2019) Shopping in the digital world : examining customer engagement through augmented reality mobile applications. Computers in Human Behavior, 101. pp. 210-224. ISSN 0747-5632

Nazifi, Amin and El-Manstrly, Dahlia and Gelbrich, Katja (2019) Customers' reactions to different organizational tactics in a service termination context. European Journal of Marketing, 54 (1). pp. 26-48. ISSN 0309-0566

Nazifi, Amin and Gäthke, Jana and Murdy, Samantha (2019) Monetary compensation 2.0 : investigating the efficacy of crypto compensation. In: The 7th International Conference on Serviceology (Cancelled), 2020-03-13 - 2020-03-15, Osaka Seikei University. (In Press)

Piacentini, Maria G. and Dunnett, Susan and Hamilton, Kathy and Banister, Emma and Gorge, Helene and Kaufman-Scarborough, Carol and Nairn, Agnes (2019) Exploring the relations in relational engagement : addressing barriers to transformative consumer research. Journal of Business Research, 100. pp. 327-338. ISSN 0148-2963

Sagmanli, Semih and Karampela, Maria and Wilson, Alan (2019) Co-creating value through IoT technologies : the influence of information-sharing processes on consumer behaviour change. In: 16th International Research Symposium on Advancing Service Research and Practice, 2019-06-10 - 2019-06-13.

Shaphali, Gupta and Kumar, V. and Karam, Esraa (2019) New-age technologies-driven social innovation : what, how, where, and why? Industrial Marketing Management. ISSN 0019-8501

Shirahada, Kunio and Ho, Bach Quang and Wilson, Alan (2019) Online public services usage and the elderly : assessing determinants of technology readiness in Japan and the UK. Technology in Society, 58. 101115. ISSN 0160-791X

Siriwardana, Sajith and Chaminda, J W Dushan and Rathnayake, Dilan T (2019) What have they heard? Pre-visit image of Sri Lanka as a tourist destination. South Asian Journal of Management, 26 (2). pp. 181-205.

Thanvarachorn, Archareeporn and Alexander, Matthew and Doherty, Anne Marie (2019) Inauthentic engagement : the role of self-presentation in consumer engagement behaviour. In: 16th International Research Symposium on Advancing Service Research and Practice, 2019-06-10 - 2019-06-13.

Tonner, Andrea and Wilson, Juliette and Gordon, Katy and Shaw, Eleanor; Gustafsson, Ulla and O'Connell, Rebecca and Draper, Alizon and Tonner, Andrea, eds. (2019) 'We need to survive' : integrating social enterprises within community food initiatives. In: What is Food? Researching a Topic with Many Meanings. Routledge, Oxon. ISBN 9781138387690

Tsougkou, Eleni and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Abdul-Talib, Asmat Nizam and Story, Vicky M. and Boso, Nathaniel and Despoudi, Stella and Lioliou, Eleni (2019) Achieving export competitive advantage : can global orientation and export product adaptation be reconciled? In: 2019 AMA Global Marketing SIG Conference, 2019-05-20 - 2019-05-23.

Yani-de-Soriano, Mirella and Hanel, Paul and Vazquez Carrasco, Rosario and Cambra-Fierro, Jesus and Wilson, Alan and Centeno, Edgar (2019) Investigating the role of customers' perceptions of employee effort and justice in service recovery : a cross-cultural perspective. European Journal of Marketing, 53 (4). pp. 708-732. ISSN 0309-0566

Zhou, Yuanyuan and Wilson, Juliette and Karampela, Maria (2019) The impact of normative beliefs and self-consciousness on making greener choices through greener preference. In: 41st Annual ISMS Marketing Science Conference, 2019-06-20 - 2019-06-22, Department of Business Studies, University of Roma Tre, Rome, Ital.

2018

Aiello, Gaetano and donvito, Raffaele and Vanucci, Virginia and Wagner, Beverly and Wilson, Juliette (2018) The paradox of odd-even price in fashion luxury sector : empirical evidence from an international direct observation of luxury stores. Journal of Global Fashion Marketing, 9 (3). pp. 205-222. ISSN 2325-4483

Alexander, Matthew J. and Jaakkola, Elina and Hollebeek, Linda D. (2018) Zooming out : actor engagement beyond the dyadic. Journal of Service Management. ISSN 1757-5818

Almoraish, Ahmed and Gounaris, Spiros (2018) How does past and present customer experience explain the satisfaction with the supplier? A fuzzy set qualitative comparative approach. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea (2018) "They were built to last" : Anti-consumption and the materiality of waste in obsolete buildings. Journal of Public Policy and Marketing, 37 (2). pp. 195-212. ISSN 0743-9156

Azer, Jaylan and Alexander, Matthew (2018) Conceptualizing negatively-valenced influencing behavior : forms and triggers. Journal of Service Management. ISSN 1757-5818

Barhorst, Jennifer and Wilson, Alan (2018) Retweeting service experiences: factors influencing receivers to proliferate brand image disruptions. In: Frontiers in Service 2018, 2018-09-06 - 2018-09-09, Texas State University.

Chong, Alain Yee-Loong and Lacka, Ewelina and Boying, Li and Chan, Hing Kai (2018) The role of social media in enhancing guanxi and perceived effectiveness of e-commerce institutional mechanisms effectiveness in online marketplace. Information & Management.

Chryssochoidis, George and Gounaris, Spiros and Boukis, Achilleas (2018) Internal market orientation adoption : why and how it is important for new service development. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Davies, Iain A. and Chambers, Liudmila (2018) Integrating hybridity and business model theory in sustainable entrepreneurship. Journal of Cleaner Production, 177. pp. 378-386. ISSN 0959-6526

Dunnett, Susan and Hamilton, Kathleen and Piacentini, Maria; (2018) Consumer vulnerability : critical insights from stories, action research and visual culture. In: The Routledge Companion to Critical Marketing. Routledge, Abingdon, Oxon. ISBN 9781138641402

Fain, Nusa and Wagner, Beverly and Kay, Neil (2018) Driving innovation through ambidextrous service provision - long life cycle products in manufacturing contexts. Technological Forecasting and Social Change, 130. pp. 3-13. ISSN 0040-1625

Frimpong, Kwabena and Al-Shuridah, Obaid and Wilson, Alan and Asafo-Adjei Sarpong, Frederick (2018) Relative importance of mobile banking predictors : a cross-national study. In: Frontiers in Service 2018, 2018-09-06 - 2018-09-09, Texas State University.

Garrido-Moreno, Aurora and Garcia-Morales, Victor J. and Lockett, Nigel and King, Stephen (2018) The missing link : creating value with social media use in hotels. International Journal of Hospitality Management, 75. pp. 94-104. ISSN 0278-4319

Goddard, Tara Angela and Wilson, Alan and Karampela, Maria (2018) Exploring the antecedents to the online customer engagement behaviours; sharing, learning & endorsing. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Goebel, Sebastian and Gounaris, Spiros (2018) Analysing customer contact sequences of private customers during the pre- purchase phase for automobiles in Germany. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Gordon, K. and Wilson, J. and Tonner, A. and Shaw, E. (2018) The role of socially driven community food projects in a networked approach to tackling food insecurity. In: British Sociological Association Annual Conference 2018, 2018-04-10 - 2018-04-12.

Gordon, Katy and Wilson, Juliette and Tonner, Andrea and Shaw, Eleanor (2018) How can social enterprises impact health and wellbeing? International Journal of Entrepreneurial Behaviour and Research, 24 (3). pp. 697-713. ISSN 1355-2554

Hollebeek, Linda and Jaakkola, Elina and Alexander, Matthew (2018) Beyond the dyadic: customer engagement in increasingly networked environments. Journal of Service Management, 29 (3). pp. 330-332. ISSN 1757-5818

Jaakkola, Elina and Alexander, Matthew (2018) How does engagement affect customer journeys and experience? In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Jaakkola, Elina and Alexander, Matthew (2018) How does engagement affect customer journeys? In: Australia and New Zealand Marketing Academy Conference, 2018-12-03 - 2018-12-05, University of Adelaide.

Jafari, Aliakbar; Melewar, TC and Syed Alwi, Sharifah Faridah, eds. (2018) Islam and the reputational landscape. In: Islamic Marketing and Branding. Routledge, London, pp. 50-65. ISBN 9781315590035

Jafari, Aliakbar; Tadajewski, Mark and Higgins, Matthew and Denegri-Knott, Janice and Varman, Rohit, eds. (2018) Religious critiques of the market. In: The Routledge Companion to Critical Marketing. Routledge, London, pp. 271-284. ISBN 9781315630526

Jaylan Helmy Shaker Azer, J and Alexander, Matthew (2018) The impact of negatively valenced influencing behavior. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Johnstone, Jane and Alexander, Matthew and Bryce, Derek (2018) Delivering integrated and customised service experiences within a heterogeneous cultural organisation. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Karam, Esraa and Alexander, Matthew (2018) Exploring customer engagement marketing (CEM) and its impact on customer engagement behaviour (CEB) stimulation. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Karampela, Maria and Lacka, Ewelina and McLean, Graeme (2018) The role of social media presence, responsiveness, and interactivity in enhancing key relationship strength indicators within B2B contexts : the customer's perspective. In: European Marketing Academy Conference 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Karampela, Maria and Tregear, Angela and Ansell, Jonathan and Dunnett, Susan (2018) When opposites attract? Exploring the existence of complementarity in self-brand congruence processes. Psychology and Marketing, 35 (8). pp. 573-585. ISSN 0742-6046

Kelly, Stephen and Wagner, Beverly and Ramsay, John (2018) Opportunism in buyer-supplier exchange : a critical examination of the concept and its implications for theory and practice. Production Planning and Control, 29 (12). pp. 992-1009. ISSN 0953-7287

Liana Binti Abu, Mimi and Alexander, Matthew (2018) Transforming mundane experiences : exploring customer well-being of the commuting journey. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Mawson, Suzanne (2018) Customer perceived value in high growth firms. Cuadernos de Economía, 37 (75). pp. 755-778. ISSN 0121-4772

McLean, Graeme (2018) Digital Marketing Fundamentals. Digi Marketing Edu, London.

McLean, Graeme and Al-Nabhani, Khalid and Wilson, Alan (2018) Developing a mobile application customer experience model (MACE) - implications for retailers. Journal of Business Research, 85. pp. 325-336. ISSN 0148-2963

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid; (2018) Examining attitudes towards M-commerce applications… What does it mean for retailers? In: Developments in Marketing Science. Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 58 . Springer, USA. (In Press)

Mcdougall, Natalie (2018) A natural-resource-based approach to closed-loop supply chain management : competitive environmental sustainability in the fashion sector. In: 6th International Workshop on Luxury Retail, Operations and Supply Chain Management, 2018-11-26 - 2018-11-28, Politecnino di Milano.

Murdy, Samantha and Alexander, Matthew and Bryce, Derek (2018) What pulls ancestral tourists 'home'? An analysis of ancestral tourist motivations. Tourism Management, 64. pp. 13-19. ISSN 0261-5177

Murdy, Samantha and Gibbs, Juliette and Tomazos, Konstantinos (2018) Tourist reviews of whale watching experiences : exploring TripAdvisor comments. In: CAUTHE 2018, Newcastle Business School, 2018-02-05 - 2018-02-08, Newcastle Business School.

Nazifi, Amin and El-Manstrly, Dahlia (2018) A comprehensive classification of services failures based on intentionality and duration of failures. In: 10th SERVSIG Conference, 2018-06-14 - 2018-06-16, IESEG School of Management.

Oliveira, João S. and Yazdani, Nahid and Cadogan, John W. and Hodgkinson, Ian R. and Tsougkou, Eleni and Jean, Ruey-Jer "Bryan" and Story, Vicky M. and Boso, Nathaniel (2018) The empirical link between export entry mode diversity and export performance : a contingency- and institutional-based examination. Journal of Business Research, 88. pp. 505-512. ISSN 0148-2963

Osei-Frimpong, Kofi and McLean, Graeme (2018) Examining online social brand engagement : a social presence theory perspective. Technological Forecasting and Social Change, 128. pp. 10-21. ISSN 0040-1625

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred (2018) Patient co-creation activities in healthcare service delivery at the micro level : The influence of online access to healthcare information. Technological Forecasting and Social Change, 126. pp. 14-27. ISSN 0040-1625

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred and McLean, Graeme (2018) Examining the service engagement process in value co-creation in healthcare service delivery : a multi-level perspective. In: European Marketing Academic Annual Conference: EMAC 2018, 2018-05-29 - 2018-06-01, University of Strathclyde.

Pesonen, Juho and Waehning, Nadine and Reijonen, Helen and Karampela, Maria; (2018) Networks and relationships in SMEs - a content analysis of microbrewery relationships. In: Freedom Through Marketing. Academy of Marketing, GBR. ISBN 9781527212718

Pérez‐Cornejo, Clara and Wilson, Alan and De Quevedo, Esther (2018) In search of the roots of corporate reputation management : be a consistent corporate social performer. In: 5th International Conference on Corporate Social Responsibility, 2018-06-27 - 2018-06-29.

Radomir, Lăcrămioara and Wilson, Alan; Avkiran, Necmi K. and Ringle, Christian M., eds. (2018) Corporate reputation : the importance of service quality and relationship investment. In: Partial Least Squares Structural Equation Modelling. Springer, New York, pp. 77-123. ISBN 9783319716909

Rathnayake, Tharindu and Rathnayake, Dilan (2018) Facebook usage of Sri Lankan consumers : consumption perspective of social media. Arts and Social Sciences Journal, 9 (4). ISSN 2151-6200

Schellenberg, Michael and Harker, Michael and Jafari, Aliakbar (2018) International market entry mode : a systematic literature review. Journal of Strategic Marketing, 26 (7). pp. 601-627. ISSN 0965-254X

Simpson, Barbara (2018) Developing the Mauritius Leadership Brand : Phase 1: Assessment of Leadership Development Needs in the Mauritius Public Service. University of Strathclyde, Glasgow.

Stoyanova, Veselina (2018) David J. Teece's Dynamic Capabilities and Strategic Management : Organizing for Innovation and Growth. The Macat Library . Taylor and Francis (Routledge), London. ISBN 9781912453498

Tsougkou, Eleni and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Abdul-Talib, Asmat-Nizam and Story, Vicky M. and Boso, Nathaniel and Despoudi, Stella (2018) Global orientation and export competitive advantage : a study of Malaysian firms. In: Global Innovation Knowledge Academy, 2018-06-25 - 2018-06-27, Catholic University of Valencia.

Tsougkou, Eleni and Cadogan, John W. and Hodgkinson, Ian R. and Oliveira, João S. and Laukannen, Tommi and Yazdani, Nahid and Story, Vicky M. and Boso, Nathaniel (2018) A multi-faceted examination of the export product adaptation customer value creation relationship. In: Global Marketing Conference, 2018-07-26 - 2018-07-29, Hotel New Otani.

WIlson, Juliette and Karampela, Maria and Danson, Mike and Dodd, Sarah (2018) Crafting Growth : Exploring the Emerging Potential & Challenges for Scotland's Craft Beer Sector. University of Strathclyde, Glasgow.

Waehning, Nadine and Karampela, Maria and Pesonen, Juho; Bell, Emma and Mangia, Gianluigi and Taylor, Scott and Toraldo, Maria Laura, eds. (2018) 'Craft' as a contested term : authenticity and meaning among British beer consumers. In: The Organization of Craft Work. CRC Press, Boca Raton. ISBN 9781138636668

Watson, Rosina and Wilson, Hugh N. and Smart, Palie and Macdonald, Emma K. (2018) Harnessing difference : a capability-based framework for stakeholder engagement in environmental innovation. Journal of Product Innovation Management, 35 (2). pp. 254-279. ISSN 0737-6782

Wilson, Alan (2018) Marketing Research : Delivering Customer Insight. Macmillan, London. ISBN 9781352001112

Wilson, Alan and Ellison, Richard (2018) Employer branding and multiple identities in the hotel industry. In: 20th ICIG Symposium, 2018-06-06 - 2018-06-07, Gozd Martuljek.

2017

Alexander, Matthew and Blasco-Arcas, Lorena and Chen, Tom and Jonas, Julia and Raithel, Sascha and Sörhammar, David (2017) Facilitating, enabling and evolving : the role of actor engagement platforms in complex service settings. In: 5th Naples Forum on Services, 2017-06-06 - 2017-06-09, Grand Hotel Cocumella.

Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2017) Delivering the past : providing personalized ancestral tourism experiences. Journal of Travel Research, 56 (4). pp. 543-555. ISSN 0047-2875

B. Barhorst, Jennifer and Wilson, Alan; Lendgren, Lisa and Geringer, Susan, eds. (2017) Retweeting brand experiences : factors motivating receivers to proliferate brand image disruptions. In: Choosing the Right Tools for the Job. MMA Spring Conference Proceedings . Marketing Management Association, USA, pp. 5-13.

Black, Iain and Veloutsou, Cleopatra (2017) Working consumers : co-creation of brand identity, consumer identity and brand community identity. Journal of Business Research, 70. pp. 416-429. ISSN 0148-2963

Black, Iain R. and Shaw, Deirdre and Trebeck, Katherine (2017) A policy agenda for changing our relationship with consumption. Journal of Cleaner Production, 154. pp. 12-15. ISSN 0959-6526

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Actor engagement platforms : exploring business actor engagement in complex service systems. In: Frontiers in Service 2017, 2017-06-22 - 2017-06-25, Fordham University.

Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Exploring business actor engagement in service systems through engagement platforms. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

Boukis, Achilleas and Gounaris, Spiros and Lings, Ian (2017) Internal market orientation determinants of employee brand enactment. Journal of Services Marketing, 31 (7). pp. 690-703. ISSN 0887-6045

Bryce, Derek; (2017) High culture, heritage and the new 'capitals' of the Islamic world. In: Visualising the City. Singapore Institute of Technology, SGP, pp. 72-73.

Chan, Hing Kai and Lacka, Ewelina and Yee, Rachel W.Y. and Lim, Ming K. (2017) The role of social media data in operations and production management. International Journal of Production Research, 55 (17). pp. 5027-5036. ISSN 0020-7543

Cordina, Renzo and Taheri, Babak and Bititci, Umit and Gannon, Martin and McFarlane, Julie (2017) Performance measurement systems : does market focused learning and entrepreneurial orientation improve travel agency performance? In: 7th Advances in Tourism Marketing (ATMC) Conference, 2017-09-06 - 2017-09-09. (Unpublished)

Davis, Andrew (2017) It wasn't me, it was my festival me : the effect of event stimuli on attendee identity formation. Tourism Management, 61. pp. 484-500. ISSN 0261-5177

El-Jurdi, Hounaida and Batat, Wided and Jafari, Aliakbar (2017) Harnessing the power of religion : broadening sustainability research and practice in the advancement of ecology. Journal of Macromarketing, 37 (1). 7–24. ISSN 0276-1467

Fain, Nusa and Wagner, Beverly and Kay, Neil and Vukasinovic, Nikola; Bohemia, Erik and de Bont, Cees and Holm, Lisbeth Svengren, eds. (2017) Bespoke innovation : filling the gap between classic and user-centred open innovation. In: Conference Proceedings of the Design Management Academy 2017. Conference Proceedings of the Design Management Academy, 1 . The Design Society, CHN, pp. 147-154. ISBN 9781912294114

Frimpong, Kwabena and Al-Shuridah, Obaid and Wilson, Alan and Asafo-Adjei Sarpong, Frederick (2017) Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. Journal of Financial Services Marketing, 22 (4). 187–201. ISSN 1363-0539

Hamilton, Kathleen and Alexander, Matthew (2017) Spatial, temporal and social dimensions of a ‘destination-in-motion’. European Journal of Marketing, 51 (11/12). pp. 2101-2117. ISSN 0309-0566

Hewer, Paul and Gannon, Martin and Cordina, Renzo (2017) Discordant fandom and global football brands : 'let the people sing'. Journal of Consumer Culture, 17 (3). pp. 600-619. ISSN 1469-5405

Higgins, Leighanne and Hamilton, Kathleen; Moreau, Page and Puntoni, Stefano, eds. (2017) Consuming bondieuserie : raising the profile of religious kitsch consumption. In: Advances in Consumer Research. Advances in Cosumer Research . Association for Consumer Research, Duluth, MN, pp. 474-475. ISBN 9780915552245

Jafari, Aliakbar (2017) Book review : Muslim Fashion : Contemporary Style Cultures by Reina Lewis. [Review]

Jafari, Aliakbar and Suerdem, Ahmet; Piela, Anna, ed. (2017) An analysis of material consumption culture in the Muslim world. In: Islam and Popular Culture. Routledge, London, pp. 61-79. ISBN 9781138681606

Karampela, Maria and Waehning, Nadine (2017) Local heritage – a hindrance or a catalyst for successful internationalization initiation? Empirical evidence from micro-businesses in the British craft-brewing industry. In: Consortium for International Marketing Research, 2017-06-20 - 2017-06-23.

Kawaf, Fatema and Tagg, Stephen (2017) The construction of online shopping experience : a repertory grid approach. Computers in Human Behaviour, 72. pp. 222-232. ISSN 0747-5632

MacGillavry, Kim and Wilson, Alan and Davey, Neil (2017) A framework for measuring & improving CX : white paper. Case study. mycustomer.com.

MacLean, Alison and Lawty, Emily (2017) Case study : university takes steps to improve evacuations. Safety & Health Practitioner (Feb.).

Marck, Michael and Ennis, Sean and Caemmerer, Barbara; Robinson, Linda and Brennan, Linda and Reid, Mike, eds. (2017) Uncovering electronic cigarette shops 'retail kinship' strategies. In: ANZMAC 2017 : Marketing for Impact. RMIT University, Melbourne, pp. 649-652.

McLean, Graeme and Osei-Frimpong, Kofi (2017) Examining satisfaction with the experience during a live chat service encounter- implications for website providers. Computers in Human Behaviour, 76. pp. 494-508. ISSN 0747-5632

McLean, Graeme and Osei-Frimpong, Kofi and Al-Nabhani, Khalid (2017) It’s time to chat…examining the customer experience during an online live chat service encounter. In: 15th International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15, University of Porto.

McLean, Graeme J. (2017) Investigating the online customer experience – a B2B perspective. Marketing Intelligence and Planning, 35 (5). pp. 657-672. ISSN 0263-4503

Murdy, Samantha and Gibbs, Juliette and Tomazos, Konstantinos (2017) Conservation versus consumer satisfaction : an analysis of cetacean based tourism websites. In: Tackling Tourism: Local Responses Symposium, 2017-09-29 - 2017-09-30.

Murdy, Samantha and Gibbs, Juliette and Tomazos, Konstantinos (2017) Modelling collaborative consumption : theory of planned behaviour, commitment, and trust. In: CAUTHE 2017, 2017-02-07 - 2017-02-10, New Zealand.

Murdy, Samantha and Tomazos, Konstantinos and Wilson, Juliette (2017) Communicating conservation : a content analysis of cetacean based tour operator websites. In: 7th Advances in Tourism Marketing (ATMC) Conference, 2017-09-06 - 2017-09-09.

Nazifi, Amin and El-Manstrly, Dahlia; (2017) Customers' attitudinal, emotional and behavioural responses to firm-initiated service termination. In: Back to the Future: Using Marketing Basics to Provide Customer Value. AMSAC 2017. Developments in Marketing Science. Springer, USA, p. 567. ISBN 978-3-319-66022-6

Obi, Afamefuna and Tonner, Andrea and Gibbs, Juliette (2017) Strategic Entrepreneurship : evidence from small family farms. In: Institute of Small Business and Entrepreneurship 15th Rural Entreprenurship Conference, 2017-06-14 - 2017-06-16, University of Newcastle.

Obi, Afamefuna and Tonner, Andrea and Wilson, Juliette (2017) The scramble for land : fostering the allies of food production systems. In: 5th British Sociological Association Food and Society Conference, 2017-06-06 - 2017-06-07, University of Wesminster.

Osei-Frimpong, Kofi and McLean, Graeme; (2017) Examining the moderating effects of firm generated content on online social brand engagement. In: 27th Annual RESER Conference. RESER, Milan.

Porteous, Holly (2017) From Barbie to the oligarch's wife : reading fantasy femininity and globalisation in post-Soviet Russian women's magazines. European Journal of Cultural Studies, 20 (2). pp. 180-198. ISSN 1367-5494

Rathnayake, Tharindu Hasantha and Rathnayake, Dilan Tharindu (2017) Social media usage of Sri Lankan consumers : compulsive consumption perspective. In: 15th Annual Academic Sessions of OUSL, 2017-11-16 - 2017-11-17.

Shi, Victor Guang and Baines, Tim and Baldwin, James and Ridgway, Keith and Petridis, Panagiotis and Bigdeli, Ali Ziaee and Uren, Victoria and Andrews, Daniel (2017) Using gamification to transform the adoption of servitization. Industrial Marketing Management, 63. pp. 82-91. ISSN 0019-8501

Taheri, Babak and Gannon, Martin; Bell, Geraldine and Taheri, Babak, eds. (2017) Marketing discourse and semiotics. In: Marketing Communications. The Global Management Series . Goodfellow, Oxford, pp. 39-56. ISBN 9781910158968

Tonner, Andrea and Wilson, Juliette and Gordon, Katy and Shaw, Eleanor (2017) 'We need to survive' : Integrating social enterprises within community food initiatives. In: 5th British Sociological Association Food and Society Conference, 2017-06-06 - 2017-06-07, University of Wesminster.

Waehning, Nadine and Brighty, Keith and Karampela, Maria (2017) Exploring the relative importance of consumer motives when purchasing craft and premium beer, and the ignored role of intermediaries : a preliminary analysis with British consumers. In: Beeronomics 2017, 2017-06-12 - 2017-06-15.

Walker, Lorna and Baines, Paul R. and Dimitriu, Radu and Macdonald, Emma K. (2017) Antecedents of retweeting in a (political) marketing context. Psychology and Marketing, 34 (3). pp. 275-293. ISSN 0742-6046

Wilson, Juliette and Arshed, Norin and Shaw, Eleanor and Pret, Tobias (2017) Expanding the domain of festival research : a review and research agenda. International Journal of Management Reviews, 19 (2). pp. 195-213. ISSN 1460-8545

Windler, Katharina and Jüttner, Uta and Michel, Stefan and Maklan, Stan and Macdonald, Emma K. (2017) Identifying the right solution customers : a managerial methodology. Industrial Marketing Management, 60. pp. 173-186. ISSN 0019-8501

2016

Hamilton, Kathy and Dunnett, Susan and Piacentini, Maria, eds. (2016) Consumer vulnerability : conditions, contexts and characteristics. Routledge Studies in Critical Marketing . Routledge. ISBN 978-0-415-85858-8 (In Press)

Baker, Michael and Hart, Susan, eds. (2016) The Marketing Book. Routledge, London. ISBN 978-0-415-70376-5

Alexander, Matthew and Hamilton, Kathy (2016) Recapturing place identification through community heritage marketing. European Journal of Marketing, 50 (7/8). pp. 1118-1136. ISSN 0309-0566

Alexander, Matthew and Wunderlich, Nancy (2016) When engagement leads to intensity : an exploratory study on the nature of cocreation intensity. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea (2016) Social labour : exploring work in consumption. Marketing Theory, 16 (3). pp. 383-400. ISSN 1470-5931

Bach, Ho Q. and Shirahada, Kunio and Wilson, Alan (2016) Online public services access and the elderly : assessing determinants of behaviour in the UK and Japan. In: American Marketing Association Servsig Conference, 2016-06-17 - 2016-06-19, Maastricht University.

Black, Iain R. and Areni, Charles S. (2016) Anticipatory savoring and consumption : just thinking about that first bite of chocolate fills you up faster. Psychology and Marketing, 33 (7). pp. 516-524. ISSN 0742-6046

Blut, Markus and Evanschitzky, Heiner and Backhaus, Christof and Rudd, John and Marck, Michael (2016) Securing business-to-business relationships : the impact of switching costs. Industrial Marketing Management, 52. pp. 82-90. ISSN 0019-8501

Boukis, Achilles and Chatzipanagioti, Kalliopi and Gounaris, Spiros and Kostopoulos, Giannis (2016) Applying a fuzzy set qualitative comparative analysis for conflict resolution during new service development. In: Academy of Marketing Science 44th Annual Conference, 2016-05-18.

Boukis, Achilles and Gounaris, Spiros (2016) Internal market orientation, the management of NSD multifunctional teams and implications for NSD project success. In: 23rd Innovation and Product Development Management Conference, 2016-06-12 - 2016-06-14, University of Strathclyde.

Bryce, Derek; Turner, Bryan S., ed. (2016) Edward Said. In: New Blackwell Companion to Social Theory. Blackwell Companions to Sociology . Wiley-Blackwell, pp. 1-4. ISBN 978-1-119-25074-6

Bryce, Derek and Causevic, Senija (2016) Positioning the past through national, religious and postcolonial identities : India, diversity and the myth of the Taj Mahal. In: The International Sociological Association’s Research Committee on International Tourism, 2016-04-06 - 2016-04-09. (Unpublished)

Bryce, Derek and Čaušević, Senija (2016) Domesticating fears and fantasies of 'the East' : integrating the Ottoman legacy within European heritage. Journal of Marketing Management, 32 (15-16). pp. 1419-1440. ISSN 0267-257X

Bui, Hong T. M. and Baruch, Yehuda and Chau, Vinh S. and He, Hongwei (2016) Team learning : the missing construct from a cross-cultural examination of higher education. Asia Pacific Journal of Management, 33 (1). pp. 29-51. ISSN 0217-4561

Caemmerer, Barbara and Brock, Christian and Evanschitzky, Heiner and Alexander, Matthew (2016) Public service satisfaction, citizen trust and participation. In: World Marketing Congress, 2016-07-19 - 2016-07-23, IESEG School of Management.

Champniss, Guy and Wilson, Hugh N. and Macdonald, Emma K. and Dimitriu, Radu (2016) No I won't, but yes we will : driving sustainability-related donations through social identity effects. Technological Forecasting and Social Change, 111. pp. 317-326. ISSN 0040-1625

Chan, Hing Kai and Wang, Xiaojun and Lacka, Ewelina and Zhang, Min (2016) A mixed-method approach to extracting the value of social media data. Production and Operations Management, 25 (3). pp. 568-583. ISSN 1059-1478

Davies, Iain Andrew and Gutsche, Sabrina (2016) Consumer motivations for mainstream "ethical" consumption. European Journal of Marketing, 50 (7-8). pp. 1326-1347. ISSN 0309-0566

Davis, Andrew (2016) Experiential places or places of experience? Place identity and place attachment as mechanisms for creating festival environment. Tourism Management, 55. pp. 49-61. ISSN 0261-5177

Dunnett, Susan and Hamilton, Kathy and Piacentini, Maria (2016) Consumer vulnerability : introduction to the special issue. Journal of Marketing Management, 32 (3-4). pp. 207-210. ISSN 0267-257X

Fain, N. and Žavb, R. and Vukašinović, N.; Culley, Stephen J. and Lindemann, Udo and McAloone, Tim and Weber, Christian and Marjanović, Dorian, eds. (2016) The influence of product complexity on team performance within NPD. In: Proceedings of the DESIGN 2016 14th International Design Conference. Proceedings of the International Design Conference, 4 . The Design Society, HRV, pp. 2069-2080.

Fain, Nusa and Wagner, Beverly and Vukasinovic, Nikola (2016) A project-based approach to learning : comparative study of two disciplines. Design and Technology Education: An International Journal, 21 (1). pp. 51-60. ISSN 1360-1431

Gannon, Martin and Lochrie, Sean and Taheri, Babak (2016) Defining 'sincerity' in a memorable and authentic cultural consumption experience. In: 15th International Colloquium on Arts, Heritage, Nonprofit and Social Marketing, 2016-09-16, Royal Holloway.

Gounaris, Spiros; Baker, Michael J. and Hart, Susan, eds. (2016) Sales Management. In: The Marketing Book. Routledge, Abingdon, Oxon, pp. 362-393. ISBN 9780415703765

Gounaris, Spiros and Chatzipanagiotou, Kalliopi and Boukis, Achilleas and Perks, Helen (2016) Unfolding the recipes for conflict resolution during the new service development effort. Journal of Business Research, 69 (10). 4042–4055. ISSN 0148-2963

Grant, D. A. and Russell, G. and Wagner, B. and Fain, N.; Culley, Stephen J. and Lindemann, Udo and McAloone, Tim and Weber, Christian and Marjanović, Dorian, eds. (2016) Optimizing the process of product development by collaborating & thinking visually-co-creation within Howden. In: Proceedings of the DESIGN 2016 14th International Design Conference. Proceedings of the International Design Conference, 4 . The Design Society, HRV, pp. 2017-2026.

He, Hongwei and Harris, LLoyd C. and Wang, Weiyue and Haider, Kamran (2016) Brand identity and online self-customisation usefulness perception. Journal of Marketing Management. ISSN 0267-257X

He, Hongwei and Zhu, Weichun and Gouran, Dennis and Kolo, Olivia (2016) Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment. European Journal of Marketing, 50 (1/2). pp. 236-259. ISSN 0309-0566

Hewer, Paul; Cappellini, Benedetta and Marshall, David and Elizabeth Parsons, eds. (2016) Fraught contexts and mediated culinary practices : ontological practices and politics. In: The Practice of the Meal. Routledge Interpretive Marketing Research . Routledge, Abingdon, Oxford, pp. 123-133. ISBN 9781138817685

Higgins, Leighanne and Hamilton, Kathy (2016) Mini-miracles : transformations of self from consumption of the Lourdes pilgrimage. Journal of Business Research, 69 (1). pp. 25-32. ISSN 0148-2963

Huang, Lu and Wagner, Beverly and Fain, Nusa (2016) Open innovation adoption from strategy to practice : implications from organizational ambidexterity and dynamic capabilities. In: 3rd Annual World Open Innovation Conference, 2016-12-15 - 2016-12-16, ESADE.

Hynes, Niki and Wilson, Juliette (2016) I do it, but don't tell anyone! Personal values, personal and social norms : Can social media play a role in changing pro-environmental behaviours? Technological Forecasting and Social Change, 111. pp. 349-359. ISSN 0040-1625

Jafari, Aliakbar and Sandikci, Ozlem (2016) Islam, Marketing and Consumption : Critical Perspectives on the Intersections. Routledge Studies in Critical Marketing . Routledge, Oxon. ISBN 9780415746946

Jafari, Aliakbar and Sandikci, Özlem (2016) The ontological pitfalls of Islamic exceptionalism : a re-inquiry on El-Bassiouny’s (2014, 2015) conceptualization of "Islamic marketing". Journal of Business Research, 69 (3). pp. 1175-1181. ISSN 0148-2963

Karampela, Maria and Waehning, Nadine (2016) Exploring the UK micro-brewing industry : factors facilitating and hindering micro-firms’ growth and internationalisation efforts. In: 2016 Academy of Marketing Science 19th World Marketing Congress, 2016-07-19 - 2016-07-23. (In Press)

Lacka, Ewelina; Chan, Hing Kai and Subramanian, Nachiappan and Abdulrahman, Muhammad Dan-Asabe, eds. (2016) Swift guanxi data analysis and its application to e-commerce retail strategies improvement. In: Supply Chain Management in the Big Data Era. IGI Global, Hershey, PA., pp. 199-217. ISBN 9781522509561

Lacka, Ewelina and Chong, Alain (2016) Usability perspective on social media sites' adoption in the B2B context. Industrial Marketing Management, 54. 80–91. ISSN 0019-8501

Lacka, Ewelina and Wong, T. C. and He, Hongwei (2016) Balancing service productivity by the means of digital technologies. In: 23rd EurOMA, 2016-06-17 - 2016-06-22, Norway.

Lundblad, Louise and Davies, Iain A. (2016) The values and motivations behind sustainable fashion consumption. Journal of Consumer Behaviour, 15 (2). pp. 149-162. ISSN 1472-0817

Macdonald, Emma K. and Kleinaltenkamp, Michael and Wilson, Hugh N. (2016) How business customers judge solutions : solution quality and value in use. Journal of Marketing, 80 (3). pp. 96-120. ISSN 0022-2429

Marck, M. and Ennis, S. and Caemmerer, B.; Fortin, David and Ozanne, Lucie K., eds. (2016) "My favourite beers to brew, Piña-Colada and Blonde-Voyage" : meet the Scottish micro-craft brewers. In: ANZMAC 2016. Australian and New Zealand Marketing Academy, NZL, pp. 944-950. ISBN 9780473376604

Matthews, Russell and Chalmers, Dominic Michael and Fraser, Simon (2016) Entrepreneurial selling practices : a systematic review and reconceptualisation of the literature. In: Academy of Management, 2008-08-08 - 2008-08-13. (In Press)

McDougall, Natalie and Wagner, Beverly and MacBryde, Jillian; Setchi, Rossi and Howlett, Robert J. and Liu, Ying and Theobald, Peter, eds. (2016) Exploring dynamic natural-resource-based capabilities for sustainable agri-food chains. In: Sustainable Design and Manufacturing 2016. Smart Innovation, Systems and Technologies . Springer Science and Business Media Deutschland GmbH, GRC, pp. 455-465. ISBN 9783319320960

McLean, Graeme and Wilson, Alan (2016) Evolving the online customer experience ... is there a role for online customer support? Computers in Human Behaviour, 60. pp. 602-610. ISSN 0747-5632

Mcdougall, Natalie and Wagner, Beverly and MacBryde, Jillian (2016) A dynamic NRBV framework for innovative sustainable operations. In: 23rd Innovation and Product Development Management Conference, 2016-06-12 - 2016-06-14, University of Strathclyde.

Mirabito, Ann M. and Otnes, Cele C. and Crosby, Elizabeth and Wooten, David B. and Machin, Jane E. and Pullig, Chris and Adkins, Natalie Ross and Dunnett, Susan and Hamilton, Kathy and Thomas, Kevin D. and Yeh, Marie A. and Davis, Cassandra and Gollnhofer, Johanna F. and Grover, Aditi and Matias, Jess and Mitchell, Natalie A. and Ndichu, Edna G. and Sayarh, Nada and Velagaleti, Sunaina (2016) The stigma turbine : a theoretical framework for conceptualizing and contextualizing marketplace stigma. Journal of Public Policy and Marketing, 35 (2). pp. 170-184. ISSN 0743-9156

Murdy, Samantha and Alexander, Matthew (2016) Who owns it? When communities brand destinations. In: CAUTHE 26th Annual Conferece, 2016-02-08 - 2016-02-11.

Nair, Smitha and Demirbag, Mehmet and Mellahi, Kamel (2016) Reverse knowledge transfer in emerging market multinationals : the Indian context. International Business Review, 25 (1 Part). pp. 152-164. ISSN 0969-5931

Osei-Frimpong, Kofi and Wilson, Alan and Lemke, Fred (2016) An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level. In: 2016 Winter AMA Conference, 2016-02-26 - 2016-02-28.

Punjaisri, Khanyapuss and Wilson, Alan; Balmer, J.M.T. and Powell, S.M. and Kernstock, J. and Brexendorf, T., eds. (2016) The role of internal branding in the delivery of employee brand promise. In: Advances in Corporate Branding. Palgrave Macmillan Ltd., London, pp. 91-108. ISBN 9781352000078

Pyper, Keith Lawrie and Gounaris, Spiros; (2016) Global branding in a B2B setting : investigating international brand management as driver of export performance. In: 2016 Summer AMA Conference Proceedings. American Marketing Association, USA.

Rihova, Ivana and Alexander, Matthew (2016) Resource asymmetry in service encounters : coping strategies and outcomes for front-line employees. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.

Saatçioğlu, Bige and Sandikci, Özlem and Jafari, Aliakbar; Jafari, Aliakbar and Sandikci, Özlem, eds. (2016) Poverty and socioeconomic injustice in Muslim geographies. In: Islam, Marketing and Consumption. Critical Marketing Series . Routledge, London. ISBN 9780415746946

Smith, Brock and Smith, Claudia and Shaw, Eleanor (2016) Embracing digital networks : entrepreneurs’ social capital online. Journal of Business Venturing, 32 (1). pp. 18-34. ISSN 0883-9026

Sosa-Varela, Juan Carlos and Svensson, Göran and Padin, Carmen and Høgevold, Nils and Wagner, Beverly and Ferro, Carlos and Petzer, Daniel and Klopper, H.B.; Groza, Mark D. and Ragland, Charles B., eds. (2016) Norwegian best practice of sustainable business models. In: Marketing Challenges in a Turbulent Business Environment. Developments in Marketing Science . Springer, PER, pp. 7-8. ISBN 9783319194288

Stankovic, Tajana and Tonner, Andrea and Wilson, Alan (2016) "I know what I like" : Parallel tastes in fine art consumption. Advances in Consumer Research, 44. pp. 343-347. ISSN 0098-9258

Stankovic, Tajana and Tonner, Andrea and Wilson, Alan (2016) "I know what I like" : parallel tastes in fine art consumption. In: Association for Consumer Research Conference 2016, 2016-10-27 - 2016-10-30, Maritim Hotel.

Stankovic, Tajana and Wilson, Alan and Tonner, Andrea (2016) The customer journey for the purchase of visual art and the impact of eWOM information. In: Academy of Marketing Annual Conference 2016, 2016-07-04 - 2016-07-07, Northumbria University.

Stankovic, Tajana and Wilson, Alan and Tonner, Andrea (2016) The democratisation of expertise. In: British Sociological Association Conference 2016, 2016-04-06 - 2016-04-08, Aston University.

Stewart, Christina and Davis, Andrew M. (2016) Online branding of the offline experience: The importance of corporate branding for experiential events. In: 49th Academy of Marketing Conference (AM2016), 2016-07-04 - 2016-07-07.

Svennson, G. and Høgevold, Nils M. and Petzer, Danie and Padin, Carmen and Ferro, Carlos and Klopper, HB and Sosa Varela, Juan Carlos and Wagner, Beverly (2016) Framing stakeholder considerations and business sustainability efforts : a construct, its dimensions and items. Journal of Business and Industrial Marketing, 31 (2). pp. 287-300. ISSN 0885-8624

Svensson, Göran and Sosa-Varela, Juan Carlos and Høgevold, Nils and Padin, Carmen and Ferro, Carlos and Wagner, Beverly and Petzer, Daniel and Klopper, H. B.; Obal, Michael W. and Krey, Nina and Bushardt, Christian, eds. (2016) Practices of business sustainability : models and cases. In: Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era. Springer, USA, pp. 19-21. ISBN 9783319118154

Tonner, Andrea (2016) Liminal mothers' negotiation of conflicting service consumption. Journal of Marketing Management, 32 (1-2). pp. 100-120. ISSN 0267-257X

Wilson, Alan (2016) Book review: How brands grow : part two, by Jenni Romaniuk and Byron Sharp. [Review]

Wilson, Alan and Zeithaml, Valerie and Bitner, Mary Jo and Gremler, Dwayne (2016) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077169312

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2016) Using computer-generated design aids to facilitate alternative concept embodiments. International Journal of Engineering Education, 32 (2A). pp. 762-771. ISSN 0949-149X

2015

Al Nabhani, Khalid and Wilson, Alan (2015) Factors influencing consumer retention of mobile apps : a conceptual perspective on the high-street retails. In: Reser Conference, 2015-09-10 - 2015-09-12, Eigtveds Pakhus.

Alexander, Matthew and Hamilton, Kathy (2015) A 'placeful' station? The community role in place making and improving hedonic value at local railway stations. Transportation Research Part A: Policy and Practice, 82. pp. 65-77. ISSN 0965-8564

Alexander, Matthew and Jaakkola, Elina; Brodie, Roderick and Hollebeek, Linda and Conduit, Jodie, eds. (2015) Customer engagement and value co-creation. In: Customer Engagement. Routledge Taylor & Francis Group, Abingdon, pp. 3-20. ISBN 9781138847385

Baker, Michael (2015) Social business, business as if people mattered : variations on a theme by Schumacher (1973). Sustainability, 7 (6). pp. 6478-6496. ISSN 2071-1050

Baxendale, Shane and Macdonald, Emma K. and Wilson, Hugh N. (2015) The impact of different touchpoints on brand consideration. Journal of Retailing, 91 (2). pp. 235-253. ISSN 0022-4359

Brammer, Stephen and He, Hongwei and Mellahi, Kamel (2015) Corporate social responsibility, employee organizational identification, and creative effort : the moderating impact of corporate ability. Group and Organization Management, 40 (3). pp. 323-352. ISSN 1059-6011

Brownlie, Douglas and Hewer, Paul; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Articulating consumers through practices of vernacular creativity. In: New Directions in Consumer Research. SAGE Publications Ltd, pp. 211-231. ISBN 9781473911536

Brownlie, Douglas and Hewer, Paul and Kerrigan, Finola (2015) Celebrity, convergence & transformation. Journal of Marketing Management. ISSN 0267-257X (In Press)

Brownlie, Douglas and Hewer, Paul and Kerrigan, Finola (2015) Celebrity, convergence and transformation. Journal of Marketing Management, 31 (5-6). pp. 453-460. ISSN 0267-257X

Bryce, Derek and Causevic, Senija (2015) Selling heritage in the post-Ottoman Balkans : in, but not of Europe. In: Unsettling Colonial Modernity: Islamicate contexts in focus, 2015-04-24 - 2015-04-25, University of Alberta.

Bryce, Derek and Curran, Ross and O'Gorman, Kevin and Taheri, Babak (2015) Visitors' engagement and authenticity : Japanese heritage consumption. Tourism Management, 46. pp. 571-581. ISSN 0261-5177

Butler, Clare and Doherty, Anne Marie and Finnear, Jocelyn and Hill, Stephen (2015) Alone in the back-office : the isolation of those who care to support public services. Work, Employment and Society, 29 (4). pp. 624-640. ISSN 0950-0170

Chan, Andrew and Hsu, Cathy H. C. and Baum, Thomas (2015) The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong. Journal of Travel and Tourism Marketing, 32 (1-2). pp. 18-33. ISSN 1054-8408

Cram, Laura and Patrikios, Stratos; Kaina, Viktoria and Karolewski, Ireneusz Pawel and Kuhn, Sebastian, eds. (2015) European Union symbols under threat : identity considerations. In: European Identity Revisited. Critical European Studies . Routledge. ISBN 978-1-138-88636-0

Demirbag, Mehmet and Yaprak, Attila; Demirbag, Mehmet and Yaprak, Attila, eds. (2015) Conclusions and future research directions : lessons learned from the rise of emerging-market multinationals. In: Handbook of Emerging Market Multinational Corporations. Edward Elgar, Cheltenham, pp. 260-270. ISBN 9781782544999

Dunnett, Susan and Hamilton, Kathy (2015) In pursuit of happiness. In: Interpretive Consumer Research workshop, 2015-04-15 - 2015-04-17.

Giannakis, Damianos and Harker, Michael J and Baum, Tom (2015) Human resource management, services and relationship marketing : the potential for cross-fertilisation. Journal of Strategic Marketing. ISSN 0965-254X

Gounaris, Spiros and Siampos, Anastasios; (2015) Market and entrepreneurial orientation's effect on organisational performance through marketing capabilities. In: Academy of Marketing (AM) 2015 Conference Proceedings. Academy of Marketing, IRL.

Hamilton, Kathleen and Hewer, Paul; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Tribal mattering spaces : social networking sites celebrity affiliations and tribal innovations. In: New Directions in Consumer Research Volume IV. SAGE Library in Marketing . SAGE Publications Ltd, London, pp. 325-346. ISBN 9781473911536

Hamilton, Kathleen and Hewer, Paul and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : Spaces. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xiv. ISBN 9781473911536

Harker, Michael and Brennan, Ross and Kotler, Philip and Armstrong, Gary (2015) Marketing : An Introduction. Pearson Prentice-Hall, London, Harlow. (In Press)

Harker, Michael and Hynes, Niki and Caemmerer, Barbara (2015) Management education by the French Grandes Ecoles de Commerce. Academy of Management Learning and Education. ISSN 1537-260X (In Press)

He, Hongwei and Wang, Weiyue and Zhu, Weichun and Harris, LLoyd (2015) Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation. European Journal of Marketing, 49 (11/12). ISSN 0309-0566

Healy, Thomas G. and Wilson, Alan (2015) Social media marketing in the hospitality industry : is it worth the effort? In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Hewer, Paul and Brownlie, Douglas; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. In: New Directions in Consumer Research Volume IV. SAGE Library in Marketing . SAGE Publications Ltd, London, pp. 347-362. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathleen and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : practices. In: New Directions in Consumer Research. SAGE Publications Ltd, London, xvii-xxvi. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathleen and Jafari, Aliakbar; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : sharing. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xv. ISBN 9781473911536

Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar (2015) New Directions in Consumer Research. SAGE Publications Ltd, London. ISBN 9781473911536

Jafari, Aliakbar (2015) Book reviews : Religions as Brands : New Perspectives on the Marketization of Religion and Spirituality. [Review]

Jafari, Aliakbar; Hamilton, Kathy and Dunnett, Susan and Piacentini, Maria, eds. (2015) Towards an understanding of religion-related vulnerability in consumer society. In: Vulnerable Consumers. Routledge Studies in Critical Marketing . Routledge, Oxon, pp. 173-184. ISBN 9780415858588

Jafari, Aliakbar and Goulding, Christina; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. In: New Directions in Consumer Research. SAGE Publications Ltd, London, pp. 259-289. ISBN 9781473911536

Jafari, Aliakbar and Hamilton, Kathleen and Hewer, Paul; Hewer, Paul and Hamilton, Kathy and Jafari, Aliakbar, eds. (2015) Introduction : politics. In: New Directions in Consumer Research. SAGE Publications Ltd, London, vii-xvi. ISBN 9781473911536

Jafari, Aliakbar and Sandikci, Ozlem; Sezgin, Yusuf Enes and Bulut, Firdevs, eds. (2015) Sosyal adalet, tüketici refahı ve sürdürülebilir piyasa geliştirimi. In: İslam Iktidai ve Piyasa. İGİAD & Türkiye İktisadi Girişim ve İş Ahlâkı Derneği, Istanbul, pp. 59-76. ISBN 978-975-6303-22-1

Jafari, Aliakbar and Sandikci, Özlem (2015) 'Islamic' consumers, markets, and marketing : a critique of El-Bassiouny's (2014) "The one-billion-plus marginalization". Journal of Business Research, 68 (12). pp. 2676-2682. ISSN 0148-2963

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk; Hewer, Paul and Jafari, Aliakbar and Hamilton, Kathy, eds. (2015) Cultural consumption, interactive sociality and the museum. In: New Directions in Consumer Research. SAGE Publications Ltd, London, pp. 129-154. ISBN 9781473911536

Jafari, Aliakbar and Visconti, Luca (2015) New directions in researching ethnicity in marketing and consumer behaviour : a wellbeing agenda. Marketing Theory, 15 (2). 265–270. ISSN 1470-5931

Jafari, Aliakbar and Özhan Dedeoğlu, Ayla and Regany, Fatima and Üstündağli, Elif and Batat, Wided (2015) Rethinking religion in the context of ethnicity and wellbeing. Marketing Theory, 15 (2). 287–295. ISSN 1470-5931

Karampela, Maria and Tregear, Angela (2015) An Investigation of Patterns of Self-Brand Personality Alignment. PhD thesis, University of Edinburgh.

Katsaridou, Iliana and Wilson, Alan (2015) Customers' behavioural contribution to the service encounter. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Koritos, Christos and Karadinou, Kalypso and Gounaris, Spiros; (2015) Quo Vadis servicescapes research? : A critical review and empirical investigation of an integrative conceptualisation. In: Quo Vadis Servicescapes Research? European Marketing Academy, BEL.

Krishna, Rajesh and He, Hongwei (2015) Managing team innovation in the research and development (R&D) organization : critical determinants of team effectiveness. Therapeutic Innovation & Regulatory Science, 49 (6). pp. 877-885. ISSN 2164-9200

Lacka, Ewelina (2015) Social media data in technology acceptance research. In: The 9th International Conference on Operations and Supply Chain Management, 2015-07-12 - 2015-07-15, China.

Lam, Wing and Harker, Michael J. (2015) Marketing and entrepreneurship : an integrated view from the entrepreneur's perspective. International Small Business Journal, 33 (3). pp. 321-348. ISSN 0266-2426

Logan, Ashleigh (2015) Netnography : observing and interacting with celebrity in the digital world. Celebrity Studies, 6 (3). pp. 378-381. ISSN 1939-2397

Marchant, Caroline and Karampela, Maria and Marshall, David (2015) Maggie's Monster Bike & Hike Event : Marketing Planning in the Charity/Not-For-Profit Sector. Case study. The Case Centre, Cranfield University, Wharley End.

Marck, Michael and Ennis, Sean and Casey, Bruce; Sinha, Ashish and Cadeaux, Jack and Bucic, Tania, eds. (2015) Investigating the retailing strategies of vape-shops in the UK. In: ANZMAC Conference Proceedings 2015. ANZMAC, Sydney.

McLean, Graeme (2015) The online customer experience – establishing the role of online social interaction : the case of searching for business support services. In: 4th International Conference in Marketing, 2015-05-12.

McLean, Graeme and Wilson, Alan; (2015) Evolving the online customer experience - Is there a role for online customer support? In: 25th Annual RESER Conference "Innovative Services in the 21st Century" Proceedings. RESER, DNK. ISBN 9788773499214

McLean, Graeme and Wilson, Alan (2015) An investigation into the online customer experience. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

McLean, Graeme and Wilson, Alan (2015) An investigation on the online customer experience – the role of social interaction. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Mcdougall, Natalie (2015) A natural-resource-based perspective of SSCM in the Scottish food sector. In: 24th Annual IPSERA conference, 2015-03-29 - 2015-04-01.

Murdy, Samantha and Alexander, Matthew (2015) Community destination branding : potential and paradox. In: World Marketing Congress, 2015-07-14 - 2015-10-18.

Murdy, Samantha and Alexander, Matthew and Bryce, Derek; Wilson, E and Witsel, M, eds. (2015) Evaluating the ancestral tourism market. In: CAUTHE 2015. Gold Coast, QLD: School of Business and Tourism, Southern Cross University, AUS, pp. 634-637. ISBN 9780987050762

Osei-Frimpong, Kofi and Wilson, Alan (2015) Value perceptions in value co-creation in healthcare service delivery at the micro level : implications for theory and practice. In: The 14th International Research Symposium on Service Excellence in Management, 2015-06-18 - 2015-06-21.

Osei-Frimpong, Kofi and Wilson, Alan and Owusu-Frimpong, Nana (2015) Service experiences and dyadic value cocreation in healthcare service delivery : a CIT approach. Journal of Service Theory and Practice, 25 (4). pp. 443-462. ISSN 2055-6225

Pyper, Keith Lawrie and Gounaris, Spiros and Doherty, Anne Marie; (2015) Export to expand : a conceptual examination of branding as a deterministic parameter in export performance. In: Academy of Marketing (AM) 2015 Conference Proceedings. Academy of Marketing, IRL.

Radomir, Lǎcrǎmioara and Plǎiaș, Ioan and Wilson, Alan (2015) Bank service and relationship quality as drivers of consumers' attitudinal loyalty. Romanian Journal of Marketing, 2015 (2). pp. 80-92.

Razmdoost, Kamran and Dimitriu, Radu and Macdonald, Emma K. (2015) The effect of overconfidence and underconfidence on consumer value. Psychology and Marketing, 32 (4). pp. 392-407. ISSN 0742-6046

Said, Emanuel and Macdonald, Emma K. and Wilson, Hugh N. and Marcos, Javier (2015) How organisations generate and use customer insight. Journal of Marketing Management, 31 (9-10). pp. 1158-1179. ISSN 0267-257X

Svensson, Göran and Wagner, Beverly (2015) Implementing and managing economic, social and environmental efforts of business sustainability : propositions for measurement and structural models. Management of Environmental Quality, 26 (2). pp. 195-213. ISSN 1477-7835

Tonner, Andrea (2015) Consumer poetry : insightful data and methodological approaches. In: 8th Workshop on Interpretive Consumer Research, 2015-04-15 - 2015-04-17, Edinburgh University.

Tonner, Andrea and Wilson, Juliette (2015) Farm retailing : motivations and practice. International Journal of Entrepreneurship and Innovation, 16 (2). pp. 111-121. ISSN 1465-7503

Tzempelikos, Nektarios and Gounaris, Spiros (2015) Linking key account management practices to performance outcomes. Industrial Marketing Management, 45. pp. 22-34. ISSN 0019-8501

Wilson, Alan (2015) Online Panel Research : A Data Quality Perspective. [Review]

Wilson, Alan (2015) The value of social media marketing in the hospitality sector. In: Marketing from Information to Decision, 2015-11-06 - 2015-11-07, Universitatea Babes Bolyai.

Wilson, Juliette and Tonner, Andrea (2015) Discongruity of stakeholder experiences at famers’ markets. In: Critical Management Studies 2015 conference, 2015-07-07 - 2015-07-10.

Yaprak, Attila and Demirbag, Mehmet; Demirbag, Mehmet and Yaprak, Attila, eds. (2015) Introduction : The rise of internationalizing firms from emerging markets. In: Handbook of Emerging Market Multinational Corporations. Edward Elgar, Chelthenham, pp. 1-13. ISBN 9781782544999

Zhu, Weichun and He, Hongwei and Law, Kenneth S. and Farh, Jiing Lih (2015) Editorial : taking an indigenous approach to study organizational behavior in China. Journal of Organizational Behavior, 36 (5). 613 – 620. ISSN 0894-3796

Zhu, Weichun and He, Hongwei and Treviño, Linda K. and Chao, Melody M. and Wang, Weiyue (2015) Ethical leadership and follower voice and performance : the role of follower identifications and entity morality beliefs. Leadership Quarterly, 26 (5). 702–718. ISSN 1048-9843

2014

Lacka, Ewelina and Chan, Hing Kai and Yip, Nick K. T., eds. (2014) E-commerce Platform Acceptance : Suppliers, Retailers and Consumers. Springer. ISBN 9783319061214

Aiello, Gaetano and Donvito, Raffaele and Grazzini, Laura and Godey, Bruno and Pederzoli, Danielle and Wagner, Beverly and Wilson, Juliette and Halliburton, Chris (2014) International retailing of 'made in Italy' products : the results of an observational research in French, Russian and UK markets. In: 13th International Marketing Trends Conference, 2014-01-23 - 2014-01-25.

Alexander, Matthew (2014) Book review : Ethics in Qualitative Research (2nd Ed) Edited by TIna Miller, Maxine Birch, Melanie Mauther and Julie Jessop. [Review]

Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2014) Connecting with the past : meeting the needs of ancestral tourists in Scotland. In: Heritage Tourism and Hospitality International Conference - HTHIC2014, 2014-11-06 - 2014-11-09, Boğaziçi University.

Alexander, Matthew and Hamilton, Kathy (2014) Preserving the past, present and future : consumer involvement in community heritage marketing. In: 2014 AMA Winter Marketing Educators' Conference, 2014-02-20 - 2014-02-23, Florida.

Alexander, Matthew and Hamilton, Kathy (2014) Who is Working for Who? Exploitation, Empowerment and Cocreation. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Alexander, Matthew J. and Beveridge, Euan and MacLaren, Andrew C. and O'Gorman, Kevin D. (2014) "Responsible drinkers create all the atmosphere of a mortuary" : policy implementation of responsible drinking in Scotland. International Journal of Contemporary Hospitality Management, 26 (1). pp. 18-34. ISSN 0959-6119

Anderson, Stephanie and Hamilton, Kathy and Tonner, Andrea; Cotte, June and Wood, Stacy, eds. (2014) "I regularly weigh up just getting rid of Facebook" : exploring restriction as a form of anti-consumption. In: Advances in Consumer Research. Association for Consumer Research, Duluth, Minnesota, pp. 235-239.

Boukis, Achilleas and Gounaris, Spiros (2014) Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28 (1). 10 - 21. ISSN 0887-6045

Bryce, Derek and Carnegie, Elizabeth (2014) Orientalism redeployed : art as cultural self-critique and self-representation. In: 7th International Conference on the Inclusive Museum, 2014-08-11 - 2014-08-14, Autry Centre for the American West.

Chan, H. K. and Lacka, E. and Yee, R. W. Y. and Lim, M. K. (2014) A case study on mining social media data. In: IEEM 2014, 2014-12-09 - 2014-12-12, Sunway Resort Hotel & Spa.

Chan, Hing Kai and Lacka, Ewelina (2014) Extracting social media data for analysing operations management performance. In: British Academy of Management Special Interest Group Workshop on Social Media Perspective in Business and Government, 2014-03-31, Queen Mary University of London.

Chatzipanagioti, Kalliopi and Gounaris, Spiros and Pantouvakis, Angelos (2014) Adopting a relationship marketing approach in retailing services context in order to explain consumers' intention to re-purchase PLBs : a Fuzzy Set Qualitative Comparative Analysis approach. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Davies, Iain and Ryals, Lynette J. (2014) The effectiveness of key account management practices. Industrial Marketing Management, 43 (7). pp. 1182-1194. ISSN 0019-8501

Davis, Andrew and Martin, Andrew (2014) Festival place or place of festival? The role of place identity and attachment in the festival environment. In: 2014 Annual conference of the Academy of Marketing, 2014-07-07 - 2014-07-10.

Doherty, Anne Marie (2014) 2013 Academy of Marketing annual conference special issue : marketing relevance. Journal of Marketing Management, 30 (9/10). pp. 829-831. ISSN 0267-257X

Doherty, Anne Marie and Chen, Xiaomin and Alexander, Nicholas (2014) The franchise relationship in China : agency and institutional theory perspectives. European Journal of Marketing, 48 (9/10). pp. 1664-1689. ISSN 0309-0566

Duffy, Katherine and Hewer, Paul (2014) The vintagescape as embodied and practiced space. Advances in Consumer Research, 41. ISSN 0098-9258

Eckler, Petya and Rodgers, Shelly; Cheng, Hong, ed. (2014) Viral advertising : a conceptualization. In: The Handbook of International Advertising Research. John Wiley & Sons Inc., Hoboken, pp. 184-202. ISBN 9781444332377

Edwards, Sarah (2014) Nostalgia in the Twenty-First Century. Taylor & Francis Publishers.

Edwards, Sarah and Wilson, Juliette (2014) Do we do the past differently now? An interview with David Lowenthal. Consumption, Markets and Culture, 17 (2). pp. 105-119. ISSN 1025-3866

Fain, Nusa and Wagner, Beverly (2014) R&D-marketing integration in innovation - does culture matter? European Business Review, 26 (2). pp. 169-187. ISSN 0955-534X

Fain, Nusa and Wagner, Beverly and Lemke, Fred; (2014) Exploring collaboration in new product development. In: Proceedings from the The 19th DMI. Design Management Institute, GBR.

Fain, Nusa and Wagner, Beverly and Liu, Yeyi; (2014) Developing NPD best practice through KTP industry-academia partnerships - a case study of howden. In: Proceedings of the DESIGN 2014 13th International Design Conference. The Design Society, HRV.

Giannakis, Damianos and Harker, Michael J. (2014) Strategic alignment between relationship marketing and human resource management in financial services organizations. Journal of Strategic Marketing, 22 (5). pp. 396-419. ISSN 0965-254X

Gong, Taeshik and Choi, Jin Nam and Murdy, Samantha (2014) Customer value creation really works? The mediating role of customer self-determination and role stress. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2014) Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism. Journal of Service Research, 17 (1). pp. 102-116. ISSN 1094-6705

Gounaris, Spiros and Tzempelikos, Nektarios (2014) Relational key account management : building a competitive advantage through structural reformations and relationship management skills. Industrial Marketing Management, 43 (7). pp. 1110-1123. ISSN 0019-8501

Gounaris, Spiros and Tzempelikos, Nektarios and Macdermott, Michael (2014) Implementing Key Account Management : key dimensions and outcomes. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Hamilton, Kathy and Edwards, Sarah and Hammill, Faye and Wagner, Beverly and Wilson, Juliette (2014) Nostalgia in the twenty-first century. Consumption, Markets and Culture, 17 (2). pp. 101-104. ISSN 1025-3866

Hamilton, Kathy and Wagner, Beverly A. (2014) Commercialised nostalgia : staging consumer experiences in small businesses. European Journal of Marketing, 48 (5/6). pp. 813-832. ISSN 0309-0566

Harker, Michael (2014) Undergraduate Marketing Education in the UK : Final Report. Academy of Marketing. (In Press)

Harker, Michael and Dennis, June (2014) When is a dissertation not a dissertation? In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Harker, Michael and Vos, Lynn (2014) Undergraduate marketing education in the UK. In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Harrison, Tina Suzanne and Onyia, Okey Peter and Tagg, Stephen K. (2014) Towards a universal model of internet banking adoption : initial conceptualization. International Journal of Bank Marketing, 32 (7). pp. 647-687. ISSN 0265-2323

He, Hongwei and Baruch, Yehuda and Lin, Chieh-Peng (2014) Modeling team knowledge sharing and team flexibility : the role of within-team competition. Human Relations, 67 (8). pp. 947-978. ISSN 0018-7267

He, Hongwei and Harris, Lloyd (2014) Moral disengagement of hotel guest negative WOM : moral identity centrality, moral awareness, and anger. Annals of Tourism Research, 45. 132–151. ISSN 0160-7383

He, Hongwei and Pham, Quoc Hung and Baruch, Yehuda and Zhu, Weichun (2014) Perceived organizational support and organizational identification : joint moderating effects of employee exchange ideology and employee investment. International Journal of Human Resource Management, 25 (20). 2772–2795. ISSN 0958-5192

He, Hongwei and Zhu, W and Zheng, X (2014) Procedural justice and employee engagement : roles of organizational identification and moral identity centrality. Journal of Business Ethics, 122 (4). pp. 681-695. ISSN 0167-4544

Hewer, Paul; Ekström, Karin M., ed. (2014) Thinking waste sociologically. In: Waste Management and Sustainable Consumption. Routledge, pp. 52-63. ISBN 978-1-138-79725-3

Hewer, Paul and Tadajewski, Mark (2014) Pushing the boundaries, sketching the future. Journal of Marketing Management, 30 (11-12). pp. 183-185. ISSN 0267-257X

Higgins, Leighanne and Hamilton, Kathy (2014) Faith, hope and love : doing family through consuming pilgrimage. Journal of Marketing Management. ISSN 0267-257X (In Press)

Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705

Jafari, Aliakbar (2014) Consumer Culture and the Media : Magazines in the Public Eye [by Mehita Iqani]. [Review]

Jafari, Aliakbar (2014) Editorial : towards an enhancement of knowledge generation in marketing by contributions from non-western contexts. Iranian Journal of Management Studies, 7 (2). pp. 189-202. ISSN 2008-7055

Jafari, Aliakbar (2014) Handbook of Islamic Marketing [Edited by Ozlem Sandikci and Gillian Rice]. [Review]

Jafari, Aliakbar (2014) Islamic Branding and Marketing : Creating a Global Islamic Business [by Paul Temporal]. [Review]

Jafari, Aliakbar (2014) Muslim Societies in the Age of Mass Consumption : Politics, Culture and Identity between the Local and the Global [Edited by Johanna Pink]. [Review]

Jafari, Aliakbar (2014) Reflections on young Iranians' ethnocentric behaviours : evidence from consumer culture. Journal of Socio-Cultural Change, 1 (1). pp. 128-152.

Jafari, Aliakbar (2014) Religion in Consumer Society: Brands, Consumer and Markets, edited by Francois Gauthier and Tuomas Martikainen. [Review]

Jafari, Aliakbar and Maclaran, Pauline (2014) Escaping into the world of make-up routines in Iran. The Sociological Review, 62 (2). pp. 359-382. ISSN 0038-0261

Jafari, Aliakbar and Sandikci, Ozlem (2014) Consumers’ rights, justice, and sustainable development of markets. In: 2nd Islamic Economics Workshop: Islamic Economy and Market, 2014-04-05 - 2014-04-06, Istanbul Sehir University. (Unpublished)

Jafari, Aliakbar and Suerdem, Ahmet; Tadajewski, Mark and Cluley, Robert, eds. (2014) An analysis of material consumption culture in the Muslim world. In: International Perspectives of Marketing Theory. SAGE Publications Ltd, London, pp. 135-158. ISBN 9781446273609

Jafari, Aliakbar and Taheri, Babak (2014) Nostalgia, reflexivity, and the narratives of self : reflections on Devine's 'removing the rough edges?'. Consumption, Markets and Culture, 17 (2). pp. 215-230.

Kanchanapibul, Maturos and Lacka, Ewelina and Wang, Xiaojun and Chan, Hing Kai (2014) An empirical investigation of green purchase behaviour among the young generation. Journal of Cleaner Production, 66. pp. 528-536. ISSN 0959-6526

Karadinou, Kalypso and Gounaris, Spiros and Koritos, Christos and Kaminakis, Kostas (2014) An investigation of the effects of the service environment on employee-customer interactions. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

Karampela, Maria and Tregear, Angela (2014) The alignment of self and brand personality traits : an exploratory analysis. In: Academy of Marketing Annual Conference 2014, 2014-07-07 - 2014-07-10, Bournemouth University.

Karampela, Maria and Tregear, Angela and Ansell, Jake (2014) When opposites attract : incorporating trait complementarity into the measurement of self-brand personality alignment. In: Association for Consumer Research Conference (ACR 2014), 2014-10-23 - 2014-10-26.

Karampela, Maria and Tregear, Angela and Ansell, Jake (2014) When opposites attract: incorporating trait complementarity into the measurement of self-brand personality alignment. Advances in Consumer Research, 42. pp. 539-540. ISSN 0098-9258

Karantinou, Kalipso and Kaminakis, Kostas and Gounaris, Spiros (2014) A multilevel investigation into the impact of servicescapes on the service encounter. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06.

Katsaridou, Iliana and Wilson, Alan (2014) Customers' behavioural contribution to the service encounter. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Kerrigan, Finola and Hewer, Paul and Brownlie, Douglas; Cooper, Cary L., ed. (2014) Celebrity endorsement. In: Wiley Encyclopedia of Management. Wiley/Blackwell, Chichester, West Sussex. ISBN 9781119972518

Kostopoulos, Giannis and Gounaris, Spiros and Rizomyliotis, Ioannis (2014) How to reduce the negative impact of customer non-compliance : an empirical study. Journal of Strategic Marketing, 22 (6). pp. 513-529. ISSN 0965-254X

Lacka, Ewelina; (2014) Culture dependent benefits of e-commerce : a consumer perspective. In: E-commerce Platform Acceptance. Springer, pp. 151-168. ISBN 9783319061214

Lacka, Ewelina and Chan, H. and Yip, N. (2014) Facilitating e-commerce operations improvement : guidance for reducing the effect of cultural indicators on consumers attitudes towards e-commerce acceptance. In: The Eighteenth International Working Seminar on Production Economics, 2014-02-24 - 2014-02-28.

Lacka, Ewelina and Stevens, Lorna and Henderson, Eileen and Tzanidis, Theofilos (2014) Using social media in an educational context to enhance brand loyalty : an exploratory case study. In: 47th Academy of Marketing Conference, 2014-07-07 - 2014-07-10, Bournemouth University.

Levie, Jonathan (2014) State of Small Business Britain Conference 2014 -- The Ambition Gap. Enterprise Research Centre, GBR.

MacGillavry, Kim and Wilson, Alan (2014) Delivering loyalty via customer experience management at DHL Freight. Global Business and Organizational Excellence, 33 (6). pp. 6-20. ISSN 1932-2054

Osei-Frimpong, Kofi and Wilson, Alan (2014) Patient experience and co-creation of value in healthcare service delivery. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Pantouvakis, Angelos and Gounaris, Spiros and Chatzipanagioti, Kalliopi (2014) Exploring effects of personal values on consumer evaluation of service quality : an empirical study. In: 43rd EMAC Annual Conference, 2014-06-03 - 2014-06-06. (In Press)

Piacentini, Maria and Dunnett, Susan and Hamilton, Kathy; Bradshaw, Alan and Laamanen, Mikko and Reppel, Alex, eds. (2014) Patient, client, user, consumer? Issues involved with approaching vulnerability with consumer-focused terminology. In: Macromarketing and the Crisis of the Social Imagination. Proceedings of the Annual Macromarketing Conference . Macromarketing Society, GBR, p. 108.

Summers, Juliette and Eikhof, Doris and Carter, Sara (2014) Opting out of corporate career : portraits from a women's magazine. Employee Relations, 36 (1). pp. 33-48. ISSN 0142-5455

Tadajewski, Mark and Hamilton, Kathy (2014) Waste, art, and social change : transformative consumer research outside of the academy? Journal of Macromarketing, 34 (1). pp. 80-86. ISSN 0276-1467

Taheri, Babak and Lochrie, Sean and O'Gorman, Kevin and Hill, Emma and Gannon, Martin (2014) Islamic heritage marketing : the Umrah experience. In: Heritage Tourism and Hospitality International Conference - HTHIC2014, 2014-11-06 - 2014-11-09, Boğaziçi University.

Tonner, Andrea (2014) "Sift in grains of happiness, to fill up times of woe" - exploring consumer authored poetry sites for food and family insight. In: 4th BSA Food Study Group Conference, Food & Society 2014, 2014-06-30, British Library. (In Press)

Tonner, Andrea (2014) The situational vulnerability of new mothers. In: 39th Annual Macromarketing Conference, 2014-07-02 - 2015-07-05.

Tonner, Andrea and Wilson, Juliette (2014) "For all people's good intentions it doesn't help the farmers standing here selling" : motivations and outcomes associated with farmers' participation in farmers' markets. In: 4th BSA Food Study Group Conference, Food & Society 2014, 2014-06-30, British Library. (Unpublished)

Visconti, Luca M. and Jafari, Aliakbar and Batat, Wided and Broeckerhoff, Aurelie and Özhan Dedeoglu, Ayla and Demangeot, Catherine and Kipnis, Eva and Lindridge, Andrew and Peñaloza, Lisa and Pullig, Chris and Regany, Fatima and Ustundagli, Elif and Weinberger, Michelle F. (2014) Consumer ethnicity three decades after : a TCR agenda. Journal of Marketing Management, 30 (17-18). pp. 1882-1922. ISSN 0267-257X

Vukasinovic, Nikola and Fain, Nusa; Dorian, Marjanovic and Mario, Storga and Neven, Pavkovic and Nenad, Bojcetic, eds. (2014) A decade of project based design education - is there a future? In: Proceedings of the DESIGN 2014 13th International Design Conference. The Design Society, Castle Cary, pp. 1441-1450.

Wagner, Beverly and Svensson, Goran (2014) A framework to navigate sustainability in business networks : the transformative business sustainability (TBS) model. European Business Review, 26 (4). pp. 340-367. ISSN 0955-534X

Wagner, Beverly and Wilson, Juliette and Vescovi, Tiziano (2014) Exploring the relationship between luxury brand personality, store personality and consumer personality. In: 13th International Marketing Trends Conference, 2014-01-23 - 2014-01-25. (Unpublished)

Wilson, Alan (2014) Adopting a strategic approach to customer experience management. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.

Wilson, Alan (2014) Book review : Ethnography and Virtual Worlds: A Handbook of Method, by Tom Boellstorff, Bonnie Nardi, Celia Pearce and T.L. Taylor. [Review]

Wilson, Alan (2014) Book review : Michael Fisher, Martin Abbott and Kalle Lyytinen – The power of customer misbehaviour: drive growth and innovation by learning from your customers. [Review]

Wilson, Juliette and Martin, Alexander; (2014) An analysis of the presence and effectiveness of entrepreneurial marketing in SMEs operating within the premium alcoholic drinks industry. In: Institute for Small Business and Entrepreneurship. UNSPECIFIED, GBR.

2013

Andzulis, James and Baron, Steve and Daly, Aidan and Dann, Susan and Daunt, Kate L and Edvardsson, Bo and Ehret, Michael and Enquist, Bo and Farquhar, Jillian Dawes and Greer, Dominique A and Grönroos, Christian and Gummerus, Johanna and Halliday, Sue Vaux and Lefebvre, R Craig and Liljander, Veronica and Lusch, Robert and Martin, Charles and Massiah, Carolyn and McColl-Kennedy, Janet and Mele, Cristina and Neale, Larry and Nicholls, Richard and Ogbonna, Emmanuel and Ordanini, Andrea and Palmer, Adrian and Patricio, Lia and Rapp, Adam and Reynoso, Javier and Rosenbaum, Mark S. and de Ruyter, Ko and Schillewaert, Niels and Sebhatu, Samuel Petros and Shirahada, Kunio and Simpson, Merlin and Tombs, Alastair and Tuzovic, Sven and Vargo, Stephen L and von Wangenheim, Florian and Wilson, Alan and Wirtz, Jochen and Worthington, Steve and Yu, Ting; Fisk, Raymond P and Russell-Bennett, Rebekah and Harris, LLoyd C, eds. (2013) Global perspectives on service. In: Serving Customers. Tilde University Press, Australia. ISBN 978-0-7346-1099-7

Barić, Ana and Jelovac, Dejan and Fain, Nuša (2013) Barriers in multicultural business communication : an empirical study of Slovenia and Bosnia and Herzegovina. IIASS : Innovative Issues and Approaches in Social Sciences, 6 (3). pp. 18-37. ISSN 1855-0541

Brownlie, Douglas and Hewer, Paul and Stewart, Rachel (2013) Keeping fashionable company : ASOS and the collective logic of online spaces. In: Academy of Marketing Conference 2013, 2013-06-04 - 2013-06-07.

Brownlie, Douglas and Hewer, Paul and Tadajewski, Mark (2013) Expanding Disciplinary Space : On the Potential of Critical Marketing. Key Issues in Marketing Management . Routledge, Oxford. ISBN 9780415816151

Cambra-Fierro, Jesus and Wilson, Alan and Redondo, Yolanda Polo and Mur, Ana Fuster and Lopez-Perez, Maria Eugenia (2013) When do firms implement corporate social responsibility? A study of the Spanish construction and real-estate sector. Journal of Management and Organization, 19 (2). pp. 150-166. ISSN 1833-3672

Carpenter, Jason and Moore, Marguerite and Alexander, Nicholas and Doherty, Anne Marie (2013) Consumer demographics, ethnocentrism, cultural values and acculturation to the global consumer culture : a retail perspective. Journal of Marketing Management, 29 (3/4 sp). pp. 271-291. ISSN 0267-257X

Centeno, Edgar and Hart, Susan and Dinnie, Keith (2013) The five phases of SME brand building. Journal of Brand Management, 20 (6). pp. 445-457. ISSN 1350-231X

Das, Sudipta and Hewer, Paul; (2013) Politics & modernity : an illustration of consumption & cultural amnesia within transforming economies. In: Advances in Consumer Research. American Marketing Association, USA.

Davies, Iain and Ryals, Lynette J. (2013) Attitudes and behaviours of key account managers : are they really any different to senior sales professionals? Industrial Marketing Management, 42 (6). pp. 919-931. ISSN 0019-8501

Demangeot, Catherine (2013) Towards multicultural adaptiveness. In: Transformative Consumer Research conference 2013, 2013-05-24 - 2013-10-25. (Unpublished)

Demangeot, Catherine and Adkins, Natalie Ross and Mueller, Rene Dentiste and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Mandiberg, James M. and Roy, Abhijit and Johnson, Guillaume and Kipnis, Eva and Pullig, Chris and Broderick, Amanda J. and Zuñiga, Miguel (2013) Towards intercultural competency in multicultural marketplaces. Journal of Public Policy and Marketing, 32. pp. 156-164. ISSN 0743-9156

Demangeot, Catherine and Ashill, Nicolas and Allison, Gareth (2013) Doing research in the Middle East : opportunities and challenges. In: MAG Scholar Global Business, Marketing and Tourism Conference 2013, 2013-11-11 - 2013-11-12. (Unpublished)

Doherty, Bob and Davies, Iain A. and Tranchell, Sophi (2013) Where now for fair trade? Business History, 55 (2). pp. 161-189. ISSN 0007-6791

Duffy, Katherine and Hewer, Paul (2013) Vintagescape as Embodied and Practiced Space. In: ACR 2013: Making a Difference. The 40th Annual North American Association of Consumer Research Conference, 2012-10-03 - 2012-10-06.

Duffy, Katherine and Hewer, Paul and Wilson, Juliette; (2013) 'Granny would be proud' : on the labours of doing vintage, practices and emergent socialities. In: Advances in Consumer Research. Association for Consumer Research, Duluth, MN, pp. 519-525. ISBN 9780915552702

Eikhof, Doris and Summers, Juliette and Carter, Sara (2013) “Women doing their own thing” : media representations of female entrepreneurship. International Journal of Entrepreneurial Behaviour and Research, 19 (5). pp. 547-564. ISSN 1355-2554

Fain, Nusa and Kline, Miro (2013) The dynamics of multicultural NPD teams in virtual environments. International Journal of Technology and Design Education, 23 (2). pp. 273-288. ISSN 0957-7572

Frimpon, Michael and Frimpong, Kwabena and Wilson, Alan (2013) Enhancing service delivery via ERP : a developing economy perspective. In: Service Management and Science Forum, 2013-08-04 - 2013-08-06.

Frimpong, Kwabena and Wilson, Alan (2013) Relative importance of satisfaction dimensions on service performance - a developing country context. Journal of Service Management, 24 (4). ISSN 1757-5818

Glass, Lisa and Hamilton, Kathy and Trebeck, Katherine; O'Donohoe, Stephanie and Hogg, Margaret and Maclaran, Pauline and Martens, Lydia and Stevens, Lorna, eds. (2013) Mothering, poverty and consumption. In: Motherhoods, Markets and Consumption. Routledge interpretive marketing research . Routledge, Abingdon. ISBN 9780415516495

Gong, Taeshik and Choi, Jin Nam and Wilson, Alan (2013) Value co-creation characteristics and creativity-oriented customer citizenship behavior. In: 2013 Frontiers in Service Conference, 2013-07-04 - 2013-07-07.

Gounaris, Spiros and Boukis, Achilles (2013) The role of employee job satisfaction in strengthening customer repurchase intentions. Journal of Services Marketing, 27 (4). pp. 322-333. ISSN 0887-6045

Gounaris, Spiros and Tzempelikos, Nektarios (2013) Key account management orientation and its implications : a conceptual and empirical examination. Journal of Business-to-Business Marketing, 20 (1). pp. 33-50. ISSN 1547-0628

Hamilton, Kathy and Alexander, Matthew (2013) Caring about the community : exploring place transformation through adopt a station. In: European Conference for the Association for Consumer Research, 2013-07-04 - 2013-07-07.

Hamilton, Kathy and Alexander, Matthew (2013) Organic community tourism : a cocreated approach. Annals of Tourism Research, 42. 169–190. ISSN 0160-7383

Hassan, Louise and Hamilton, Kathy (2013) A research agenda for smoking in private shared places using place attachment theory. In: 2012 AMA Winter Marketing Educators' Conference, 2012-02-17 - 2012-02-19.

He, Hong-Wei and Balmer, John (2013) A grounded theory of the corporate identity and corporate strategy dynamic : a corporate marketing perspective. European Journal of Marketing, 47 (3/4). pp. 401-430. ISSN 0309-0566

He, Hong-Wei and Brown, Andrew (2013) Organizational identity and identification : state of the art and future directions. Group and Organization Management, 38 (1). pp. 3-35. ISSN 1059-6011

Hewer, Paul and Brownlie, Douglas (2013) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. Journal of Consumer Culture, 13 (1). pp. 46-63.

Hewer, Paul and Brownlie, Douglas and Kerrigan, Finola (2013) 'The exploding plastic inevitable' : ‘Branding being’, brand Warhol and the factory years. Scandinavian Journal of Management, 29 (2). pp. 184-193. ISSN 0956-5221

Jafari, Aliakbar (2013) Book Review: 'Marketing without advertising: brand preference and consumer choice in Cuba' by Emilio Morales and Joseph L. Scarpaci. [Review]

Jafari, Aliakbar (2013) Book Review: 'The principles of Islamic marketing' by Baker Ahmad Alserhan. [Review]

Jafari, Aliakbar (2013) Book Review: ‘Proper Islamic Consumption: Shopping among the Malays in Modern Malaysia’ by Johan Fischer. [Review]

Jafari, Aliakbar; Varey, Richard R. and Prison, Michael, eds. (2013) Can society nurture humanistic marketing? In: Humanistic Marketing. Humanism in Business . Palgrave Macmillan Ltd., London, pp. 113-125. ISBN 9781137353283

Jafari, Aliakbar; Tadajewski, Mark and Cluley, Robert, eds. (2013) Islamic marketing : insights from a critical perspective. In: New Directions in Critical Marketing Studies. SAGE Publications Ltd, pp. 155-168. ISBN 9781446273265

Jafari, Aliakbar and Dunnett, Susan and Hamilton, Kathy and Downey, Hilary (2013) Exploring researcher vulnerability : contexts, complications and conceptualisation. Journal of Marketing Management, 29 (9-10). pp. 1182-1200. ISSN 0267-257X

Jafari, Aliakbar and Goulding, Christina (2013) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. Consumption, Markets and Culture, 16 (1). pp. 65-90. ISSN 1025-3866

Jafari, Aliakbar and Taheri, Babak and Hamilton, Kathy (2013) Towards understanding of arts as social mobiliser. In: Academy of Marketing Conference 2013 - Marketing Relevance, 2013-07-08 - 2013-07-11.

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk (2013) Cultural consumption, interactive sociality and the museum. Journal of Marketing Management, n/a (n/a). n/a. ISSN 0267-257X

Karampela, Maria and Tregear, Angela (2013) Investigating brand personality perceptions and preferences : the influence of values. In: Academy of Marketing Annual Conference 2013, 2013-07-08 - 2013-07-11.

Karampela, Maria and Tregear, Angela and Ansell, Jake and Dunnett, Susan (2013) Investigating brand personality perceptions and preferences : the influence of higher-order goals. In: International Research Conference in Marketing: "Reflecting on the Past, Celebrating the Present and Shaping the Future in Marketing Research", 2013-09-19 - 2013-09-20, University of Edinburgh Business School, Scotland. (Unpublished)

Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine (2013) Consumer multiculturation : consequences of multi-cultural identification for brand knowledge. Consumption, Markets and Culture. ISSN 1025-3866 (In Press)

Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine and Adkins, Natalie Ross and Ferguson, Nakeisha S. and Henderson, Geraldine Rosa and Johnson, Guillaume and Mandiberg, James M. and Mueller, Rene Dentiste and Pullig, Chris and Roy, Abhijit and Zuñiga, Miguel (2013) Branding beyond prejudice : cultural branding and consumer well-being in multicultural marketplaces. Journal of Business Research, 66 (8). pp. 1186-1194. ISSN 0148-2963

Lacka, Ewelina (2013) The effect of acculturation process on consumers in their acceptance of e-commerce platform. In: British Academy of Management e-Business & e-Government SIG, 2013-04-04 - 2013-04-05, University of Newcastle.

Lacka, Ewelina and Wang, Xiaojun and Chan, Hing Kai (2013) The effect of non-native culture on consumers' attitudes towards online shopping. In: 12th International Conference on Business Innovation & Technology Management, 2013-07-01 - 2013-07-03, University of Derby.

Lemke, Fred and Petersen, Henry (2013) Teaching reputational risk management in the supply chain. Supply Chain Management: An International Journal, 18 (4). ISSN 1359-8546

Li, Y. and He, Hong-Wei (2013) Evaluation of international brand alliances : Brand order and consumer ethnocentrism. Journal of Business Research, 66 (1). pp. 89-97. ISSN 0148-2963

Logan, Ashleigh and Hamilton, Kathy and Hewer, Paul (2013) Re-fashioning Kate : the making of a celebrity princess brand. In: Association for Consumer Research Conference 2013, 2013-10-03 - 2013-10-05. (In Press)

Logan, Ashleigh and Hamilton, Kathy and Hewer, Paul (2013) Re-fashioning Kate : the making of a celebrity princess brand. Advances in Consumer Research, 41. pp. 378-383. ISSN 0098-9258

Luzio, João Pedro Pereira and Lemke, Fred (2013) Exploring green consumers' product demands and consumption processes : the case of Portuguese green consumers. European Business Review, 25 (3). 281 - 300. ISSN 0955-534X (In Press)

MacKinven, Stuart and MacBryde, Jillian and Wagner, Beverly (2013) A framework for measuring open innovation maturity levels. In: 20th EurOMA Conference 2013, 2013-06-07 - 2013-06-12. (Unpublished)

Nassiri, N. and Powell, N. and Moore, D. and Demangeot, Catherine (2013) Facial expressions and trust in 3D virtual environments. In: 8th International Conference on Information Processing and Management, 2013-04-01 - 2013-04-03.

Ney, Jillian and Tonner, Andrea (2013) Quantifying social media engagement : valuable consumer insights for business decision making. In: BAM 2013, 2013-09-10 - 2013-09-12.

Paliwoda, Stanley (2013) Marketing's unseen macroeconomic contribution - consumer satisfaction : a research agenda. International Journal of Research in Marketing. IJRM-D-11-00493. ISSN 0167-8116 (Unpublished)

Piacentini, Maria and Hamilton, Kathy (2013) Consumption lives at the bottom of the pyramid. Marketing Theory, 13 (3). pp. 397-400. ISSN 1470-5931

Sandikci, Ozlem and Jafari, Aliakbar (2013) Islamic encounters in consumption and marketing. Marketing Theory, 13 (4). pp. 411-420. ISSN 1470-5931

Shaw, Eleanor and Gordon, Jillian and Harvey, Charles and MacLean, Mairi (2013) Exploring contemporary entrepreneurial philanthropy. International Small Business Journal, 31 (5). pp. 580-599. ISSN 0266-2426

Thomas, Robert and Doherty, Anne Marie; (2013) "There's a real value in people telling you what's what" : An exploration of female high self-monitoring and herd behaviour. In: Marketing Relevance. UNSPECIFIED, GBR. ISBN 978-1-909838-00-0

Thomas, Robert and Doherty, Anne Marie (2013) Trust! A qualitative exploration into self-monitoring and the susceptibility to celebrity influence. In: Academy of Marketing Annual Conference, 2013-07-08 - 2013-07-11.

Tonner, Andrea (2013) Extraordinary restaurants as sites of friendship. In: BSA: Food, Drink and Hospitality: Space, Materiality, Practice, 2013-07-14 - 2013-07-14.

Tzempelikos, Nektarios and Gounaris, Spiros (2013) Approaching key account management from a long-term perspective. Journal of Strategic Marketing, 21 (2). pp. 179-198. ISSN 0965-254X

Wagner, Beverly and Ramsay, J. and Kelly, Stephen (2013) Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour. International Journal of Operations and Production Management, 33 (10). pp. 1260-1282. ISSN 0144-3577

Walsh, Gianfranco and Bartikowski, B. and Beatty, S. E. (2013) Impact of customer-based corporate reputation on non-monetary and monetary outcomes : the roles of commitment and service context risk. British Journal of Management, n/a (n/a). n/a. ISSN 1045-3172

Wang, W. and He, Hong-Wei and Li, Y. (2013) Animosity and willingness to buy foreign products : moderating factors in decision-making of Chinese consumers. Asia Pacific Business Review, 19 (1). pp. 32-52. ISSN 1360-2381

Wilson, Alan (2013) Engaging patients and their families to improve services. In: Patient Safety Congress 2013, 2013-05-21 - 2013-05-22.

Wilson, Alan (2013) Escalating customer experience to the strategic level. In: Customer Experience Leadership form, 2013-09-25.

Wilson, Alan (2013) Meta-luxury : brands and the culture of excellence by Manfredi Ricca. [Review]

Wilson, Alan and Osei-Frimpong, Kofi (2013) Conceptualizing value co-creation in health care delivery : the focal dyad perspective. In: Service Management and Science Forum, 2013-08-04 - 2013-08-06.

Wise, Kevin and Alhabash, Saleem and Eckler, Petya (2013) “Window” shopping online : cognitive processing of general and specific product windows. Journal of Interactive Advertising, 13 (2). pp. 88-96. ISSN 1525-2019

Yi, Youjae and Gong, Taeshik (2013) Customer value co-creation behavior : scale development and validation. Journal of Business Research, 66 (9). pp. 1279-1284. ISSN 0148-2963

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2013) The impact of other customers on customer citizenship behavior. Psychology and Marketing, 30 (4). pp. 341-356. ISSN 0742-6046

Zhang, Ni and Campo, Shelly and Janz, Kathleen and Eckler, Petya and Yang, Jingzhen and Snetselaar, Linda and Signorini, Alessio (2013) Electronic word of mouth on Twitter about physical activity in the United States : exploratory infodemiology study. Journal of Medical Internet Research, 15 (11). e261.

van Hoek, Remko and Wagner, Beverly (2013) Supply chain management (SCM) : current education provision and practitioner future needs. Supply Chain Management: An International Journal, 18 (4). ISSN 1359-8546

2012

Paliwoda, Stanley and Andrews, Tim and Chen, Junsong, eds. (2012) Marketing Management in Asia. Routledge Studies in International Business and the World Economy (1st.). Routledge Taylor & Francis Group, New York. ISBN 978-0-415-52317-2

Tagg, Stephen and Stevenson, Alan and Vescovi, Tiziano, eds. (2012) New Developments in Online Marketing. Taylor and Francis. ISBN 978-0415628877

Alexander, Matthew (2012) Cocreation: exploring the indirect effects in low-contact settings. In: AMA: Servsig, 2012-06-06 - 2012-06-09.

Alexander, Matthew and Hamilton, Kathy (2012) Labour of love : reforging community ownership and identity. In: Association of Consumer Research, 2012-10-04 - 2012-10-06.

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2012) Marketing : An Introduction. Pearson Prentice-Hall, London, London. ISBN 9780273762607

Boukis, Achilleas and Gounaris, Spiros and Kaminakis, Kostas (2012) IMO diffusion, employee outcomes and perceived service quality. In: 2012 Academy of Marketing Science Annual Conference, 2012-07-11.

Carpenter, Jason and Moore, Marguerite and Alexander, Nicholas and Doherty, Anne Marie (2012) Consumer demographics, ethnocentrism, cultural values and acculturation to the global consumer culture. In: American Marketing Association/American Collegiate Retailing Association Triennial Conference, Seattle, US, 2012-04-01.

Carpenter, Jason and Moore, Marguerite and Doherty, Anne Marie and Alexander, Nicholas (2012) Acculturation to global consumer culture : a generational cohort comparison. Journal of Strategic Marketing, 20 (5). pp. 411-423. ISSN 0965-254X

Chan, H.K. and He, Hong-Wei and Wang, W.Y.C. (2012) Green marketing and its impact on supply chain management in industrial markets. Industrial Marketing Management, 41 (4). pp. 557-562. ISSN 0019-8501

Chan, R. Y. K. and He, Hong-Wei and Chan, H.K. and Wang, W. Y. C. (2012) Environmental orientation and corporate performance : The mediation mechanism of green supply chain management and moderating effect of competitive intensity. Industrial Marketing Management, 41 (4). pp. 621-630. ISSN 0019-8501

Das, Sudipta and Hewer, Paul (2012) Transformation and cultural innovation : a tale of two campaigns from modernising India. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19.

Demangeot, Catherine and Sankaran, Kizhekepat (2012) Cultural pluralism : uncovering consumption patterns in a multicultural environment. Journal of Marketing Management, 28 (7-8). pp. 760-783. ISSN 0267-257X

Demangeot, Catherine and Sankaran, Kizhekepat; Veer, Ekant and Ballantine, Paul and Ozanne, Lucie, eds. (2012) Emergence as an interpretive lens to study consumer behaviour. In: Asia-Pacific Advances in Consumer Research - Volume X. Association for Consumer Research, NZL.

Demangeot, Catherine and Sankaran, Kizhekepat (2012) The emergence of a public good through online social capital activation. In: ANZMAC Conference, 2012-12-03 - 2012-12-05.

Demirbag, Mehmet and Sahadev, Sunil and Kaynak, Erdener and Akgul, Aziz (2012) Modeling quality commitment in service organizations : an empirical study. European Journal of Marketing, 46 (6). pp. 790-810. ISSN 0309-0566

Doherty, Anne Marie and Faleye, Gbolahan (2012) The evolution of networks and interaction in the co-creation of value : a case study of the development of a city museum. In: Academy of Marketing Conference: Marketing: catching the technology wave, 2012-07-02 - 2012-07-05.

Donaldson, W.G. and Lee, J-H. and Wright, George (2012) Strategic and organisational determinants of sophistication in deployed sales force automation systems within three industry sectors in the UK. Journal of Marketing Management, 28 (11-12). pp. 1305-1330. ISSN 0267-257X

Dunnett, Susan and Hewer, Paul and Brownlie, Douglas (2012) Cultures of caring consumption : social support and the self in the myeloma community. In: Advances in Consumer Research Conference 2012, 2012-01-01.

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim; (2012) Integrate to innovate - reorganizaing for successful new product development. In: Leading innovation through design. UNSPECIFIED.

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim; (2012) Technical-commerical interface - a baseline for successful new product development. In: Proceedings of DESIGN 2012, the 12th International Design Conference. UNSPECIFIED.

Finch, John and Wagner, Beverly A and Hynes, Niki (2012) Resources prospectively : how actors mobilize resources in business settings. Journal of Business Research, 65 (2). 164–174. ISSN 0148-2963

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2012) The outcomes of internal service recovery effort. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Gounaris, Spiros (2012) Μάρκετινγκ υπηρεσιών. Rosili, Athens. ISBN 9789607745293

Gounaris, Spiros and Koritos, Christos (2012) Adoption of technologically-based innovations : the neglected role of bounded rationality. Journal of Product Innovation Management, 29 (5). pp. 821-838. ISSN 0737-6782

Hamilton, K. (2012) Understanding children as consumers. [Review]

Hamilton, Kathy (2012) Single mothers in poverty : consumption paradoxes of stigma avoidance. In: Association for Consumer Research Conference 2012, 2012-10-04 - 2012-10-07.

Hamilton, Kathy and Alexander, Matthew (2012) 'Labour of Love' : exploring community regeneration through Adopt A Station. In: BSA Annual Conference, 2011-04-15.

Hamilton, Kathy and Downey, Hilary (2012) The role of nostalgic consumption in transition to vulnerability. In: European Sociology Association Consumer Network Meeting, 2012-09-05 - 2012-09-08.

Hamilton, Kathy and Dunnett, Susan and Downey, Hilary (2012) Researcher identity : exploring the transformatory power of the research experience. Journal of Consumer Behaviour, 11 (4). pp. 275-282. ISSN 1472-0817

Hamilton, Kathy and Wagner, Beverly and Wilson, Juliette and Tonner, Andrea (2012) Food and nostalgia - poetic representations in representing culinary cultures : an exploration of three culinary texts. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19. (Unpublished)

He, Hong-Wei (2012) Corporate identity anchors : a managerial cognition perspective. European Journal of Marketing, 46 (5). pp. 609-625. ISSN 0309-0566

He, Hongwei and Li, Yan and Harris, Lloyd (2012) Social identity perspective on brand loyalty. Journal of Business Research, 65 (5). pp. 648-657. ISSN 0148-2963

Hewer, Paul and Brownlie, Douglas (2012) Identity work, culinary spaces and the celebrity brand. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19.

Hewer, Paul and Hamilton, Kathy (2012) Exhibitions and the role of fashion in the sustenance of the Kylie Brand mythology : unpacking the spatial logic of celebrity culture. Marketing Theory, 12 (4). pp. 411-425. ISSN 1470-5931

Hynes, Niki and Wilson, Juliette (2012) Co-evolutionary dynamics in strategic alliances : the influence of the industry lifecycle. Technological Forecasting and Social Change, 79 (6). pp. 1169-1175. ISSN 0040-1625

Hynes, Niki and Wilson, Juliette; Das, T.K., ed. (2012) Survival of the fittest or survival of the group? Co-evolutionary dynamics in strategic alliances. In: Management dynamics in strategic alliances. Research in Strategic Alliances . Information Age Publishing, Charlotte, NC.. ISBN 9781617357558

Ibeh, Kevin and Wilson, Juliette and Chizema, A (2012) The internationalization of African firms 1995–2011 : review and implications. Thunderbird International Business Review, 54 (4). 411–427. ISSN 1096-4762

Jaakkola, Elina and Alexander, Matthew (2012) The role of customer engagement in value co-creation within a multi-actor service system. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Jafari, Aliakbar (2012) Book Review: 'The Halal Frontier: muslim consumers in a globalized market' by Johan Fischer. [Review]

Jafari, Aliakbar (2012) Islamic marketing : insights from a critical perspective. Journal of Islamic Marketing, 3 (1). pp. 22-34. ISSN 1759-0833

Jeon, Jooyoung and McSharry, Patrick (2012) The power of twitter on predicting box office revenues. Preprint / Working Paper. UNSPECIFIED. (Unpublished)

Karampela, Maria (2012) Investigating the influence of values on consumers’ perceptions of brand personality. In: PhD Day in the University of Edinburgh Business School, 2012-05-18. (Unpublished)

Katsaridou, I. (2012) Sensory marketing : research on the sensuality of products. [Review]

Kawaf, Fatema and Tagg, Stephen (2012) Online shopping environments in fashion shopping : an S-O-R based review. Marketing Review, 12 (2). pp. 161-180. ISSN 1469-347X

Konstantinos, Lionakis and Boukis, Achilleas and Gounaris, Spiros and Kaminakis, Kostas (2012) The importance of store manager's IMO for contact employees' extra-role performance. In: European Marketing Academy (EMAC), 41st Annual Conference, 2012-05-22.

Kostopoulos, Giannis and Gounaris, Spiros and Boukis, Achilleas (2012) Service blueprinting effectiveness: drivers of success. Managing Service Quality, 22 (6). pp. 580-591. ISSN 0960-4529

Laforet, Sylvie and Paliwoda, Stanley and Chen, Junsong (2012) Focus on China - special section : introduction. Journal of World Business, 47 (1). pp. 1-3. ISSN 1090-9516

Levie, Jonathan and Pathak, Saurav (2012) Consumer receptivity to innovations : individual, peer-group and country-level effects. In: Babson College Entrepreneurship Research Conference 2012, 2012-06-06 - 2012-06-09, Texas Christian University Neeley School of Business.

Lloyd Parkes, Elizabeth and Doherty, Anne Marie (2012) Tweens' expression of self-concept through the symbolic consumption of brands. In: Academy of Marketing Conference: Marketing: catching the technology wave, 2012-07-02 - 2012-07-05.

Micheli, Pietro and Jaina, Joe and Goffin, Keith and Lemke, Fred and Verganti, Roberto (2012) Perceptions of industrial design : the "means" and the "ends". Journal of Product Innovation Management, 29 (5). pp. 687-704. ISSN 0737-6782

Murdy, Samantha and Pike, Steven (2012) Perceptions of visitor relationship marketing opportunities by destination marketers : an importance-performance analysis. Tourism Management, 33 (5). 1281–1285. ISSN 0261-5177

Murdy, Samantha and Pike, Steven and Lings, Ian (2012) Development of a model to measure destination brand performance across travel contexts. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30.

Murdy, Samantha and Pike, Steven and Lings, Ian (2012) Travel context : Development of a model to measure destination brand performance across travel situations. PhD thesis, Queensland University of Technology.

Paliwoda, Stanley; Melewar, T.C. and Gupta, Suraksha, eds. (2012) Foreword. In: Strategic international marketing. Palgrave. ISBN 9780230580244

Paliwoda, Stanley and Laforet, Sylvie and Chen, Junsong (2012) Editorial: introduction to the Focus on China special issue. Journal of World Business, 47 (1). pp. 1-3. ISSN 1090-9516 (Unpublished)

Papastathopoulou, Paulina and Gounaris, Spiros and Avlonitis, George (2012) The service elimination decision-making during the service life cycle : some pilot empirical evidence. European Journal of Marketing, 46 (6). pp. 844-874. ISSN 0309-0566

Rosenbaum, Mark S. and Walsh, Gianfranco (2012) Service nepotism in the marketplace. British Journal of Management, 23 (2). pp. 241-256. ISSN 1045-3172

Shaw, Eleanor; Carter, Sara and Jones-Evans, Dylan, eds. (2012) Entrepreneurial marketing. In: Enterprise and Small Business. FT Prentice Hall, Harlow. ISBN 9780273726104

Shaw, Eleanor; Carter, Sara and Jones-Evans, Dylan, eds. (2012) Entrepreneurial marketing. In: Enterprise and Small Business. Pearson, Essex, pp. 319-337. ISBN 9780273726104

Shaw, Eleanor and Wilson, Juliette and Grant, Ian (2012) Entrepreneurial embedding : Case study evidence from the creative industries. In: ISBE Conference 7-8th November 2012, 2012-11-07. (Unpublished)

Shaw, Eleanor and Wilson, Juliette and Grant, Ian (2012) New insights into the process of entrepreurial embedding : Implications for theory and practice. In: British Academy of Management 2012, 2012-09-11 - 2012-09-13. (Unpublished)

Tadajewski, Mark and Hewer, Anthony (2012) Editorial: Engaging marketing management. Journal of Marketing Management, 28 (7-8). ISSN 0267-257X

Tadajewski, Mark and Hewer, Anthony (2012) Global contributions to marketing management. Journal of Marketing Management. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2012) Editorial: paradigmatic and geographic diversity in marketing theory and practice. Journal of Marketing Management, 28 (1). pp. 1-7. ISSN 0267-257X (In Press)

Tadajewski, Mark and Hewer, Paul (2012) International, Rigorous and Insightful. Journal of Marketing Management. ISSN 0267-257X (In Press)

Tadajewski, Mark and Jafari, Aliakbar (2012) Virtual special issue: reflections on the relationships between power, knowledge and marketplace agency. Marketing Theory (Virtua). ISSN 1470-5931

Taheri, Babak and Jafari, Aliakbar; Sharpley, Richard and Stone, Philip, eds. (2012) Museums as playful venues in the leisure society. In: Contemporary Tourist Experience. Advances in Tourism . Routledge, New York, pp. 201-215. ISBN 9780415697422

Tomazos, Konstantinos (2012) Glasgow 2014 the volunteer' legacy : volunteering recruitment management and outcomes. UNSPECIFIED. (Unpublished)

Tonner, Andrea (2012) Food blogs as meaningful consumption histories. In: british sociological association annual conference, 2012-04-11 - 2012-04-13. (Unpublished)

Tonner, Andrea (2012) Reconsidering food and friendship – collecting Michelin Stars. In: British Sociological Association Food and Society Conference, 2012-07-02 - 2012-07-04. (Unpublished)

Tonner, Andrea; Gürhan-Canli, Zeynep and Otnes, Cele and Zhu, Rui (Juliet), eds. (2012) When motherhood is too hard to face : anti-consumption in difficult pregnancy. In: NA - Advances in Consumer Research Volume 40. NA - Advances in Consumer Research, 40 . Association for Consumer Research, USA, pp. 357-362.

Tzempelikos, Nektarios and Gounaris, Spiros (2012) Conceptualisation and empirical validation of key account management orientation. In: European Marketing Academy (EMAC), 41st Annual Conference, 2012-05-22.

Wales, William and Monsen, Erik and Marino, Louis D. and Martin, Jeffrey (2012) Entrepreneurial orientation in thought, word, and deed: reframing the model and advancing the conversation. In: Academy of Management, 2012 Annual Meeting, Entrepreneurship Division, 2012-08-03 - 2012-08-08. (In Press)

Wilson, Alan (2012) Global insights from the voice of the customer - South Africa 2012. In: Customer Experience World, 2012-03-19 - 2012-03-22.

Wilson, Alan (2012) Global insights from the voice of the customer 2012. In: European Customer Experience World, 2012-05-22 - 2012-05-23.

Wilson, Alan (2012) The business of influence by Philip Sheldrake. [Review]

Wilson, Alan and Evanschitzky, Heiner and Brodbeck, Heinz (2012) Living the brand in socio-ecological banks. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Wilson, Alan and Frimpong, Kwabena (2012) Measuring service orientation of service delivery employees. In: 12th International Research Conference in Service Management, 2012-05-07.

Wilson, Alan and Ney, Jillian (2012) Online hotel reviews : the determinants of credibility. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.

Wilson, Alan and Zeithaml, V.A. and Bitner, M.J. and Gremler, D.D. (2012) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077131715

Zavbi, Roman and Fain, Nusa and Duhovnik, Joze; Marjanovic, D. and Storga, M. and Pavkovic, N. and Bojcetic, N., eds. (2012) Embodiment design based on basic schemata. In: DS 70. The Design Society, HRV, pp. 1225-1232. ISBN 9789537738174

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2012) Evaluation of a method and a computer tool for generating concept designs. Journal of Engineering Design. ISSN 1466-1837

2011

Alexander, Matthew and Jaakkola, Elina (2011) Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system. In: Industrial Marketing and Purchasing Conference, 2011-08-31 - 2011-09-03.

Alexander, Nicholas and Doherty, Anne Marie and Godley, Andrew and Hang, Haiming (2011) The role of international retailing in the first and second global economy. In: British Academy of Management Conference 2011, 2011-09-13 - 2011-09-15, Aston University.

Alexander, Nicholas and Moore, Marguerite and Doherty, Anne Marie and Carpenter, Jason (2011) Modelling brand origin recognition accuracy. In: Thought Leaders in Brand Management 7th International Conference, 2011-11-20.

Baines, Paul and Macdonald, Emma K. and Wilson, Hugh and Blades, Fiona (2011) Measuring communication channel experiences and their influence on voting in the 2010 British general election. Journal of Marketing Management, 27 (7-8). pp. 691-717. ISSN 0267-257X

Blut, M. and Backhaus, C. and Heussler, T. and Woisetschlager, D. M. and Evanschitzky, H. and Ahlert, D. (2011) What to expect after the honeymoon : testing a lifecycle theory of franchise relationships. Journal of Retailing, 87 (3). pp. 306-319. ISSN 0022-4359

Brock, J. K. U. and Johnson, J. E. and Zhou, J. Y. (2011) Does distance matter for internationally-oriented small firms? Industrial Marketing Management, 40 (3). pp. 384-394. ISSN 0019-8501

Broderick, A.J. and Demangeot, Catherine and Adkins, Natalie Ross and Ferguson, Nakeisha S. and Henderson, Geraldine Rosa and Johnson, Guillaume and Kipnis, Eva and Mandiberg, James M. and Mueller, Rene Dentiste and Pullig, Chris and Roy, Abhijit and Zuñiga, Miguel (2011) Consumer empowerment in multicultural marketplaces: Navigating multicultural identities to reduce consumer vulnerability. Journal of Research for Consumers (19). ISSN 1444-6359

Broderick, Amanda J. and Demangeot, Catherine and Kipnis, Eva and Zuñiga, Miguel and Roy, Abhijit and Pullig, Chris and Mueller, Rene Dentiste and Mandiberg, James M. and Johnson, Guillaume and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Adkins, Natalie Ross (2011) No harm done? Culture-based branding and its impact on consumer vulnerability: a research agenda. Social Business, 1 (3). pp. 263-280. ISSN 2044-9860

Brownlie, Douglas and Hewer, Paul (2011) "(Re)covering" the spectacular domestic : culinary cultures, the feminine mundane and brand Nigella. Advertising & Society Review, 12 (2).

Caemmerer, Barbara and Wilson, Alan (2011) An exploration of the service orientation discrepancy phenomenon in the public sector. Services Industries Journal, 31 (3). pp. 355-370. ISSN 0264-2069

Caldwell Brown, Steven (2011) Artist autonomy in a digital era : the case of Nine Inch Nails. Empirical Musicology Review, 6 (4). pp. 198-213. ISSN 1559-5749

Cambra-Fierro, Jesus J. and Hart, Susan and Mur, Ana Fuster and Redondo, Yolanda Polo (2011) Looking for performance : how innovation and strategy may affect market orientation models. Innovation: Organization and Management, 13 (2). 154 - 172. ISSN 2204-0226

Carpenter, Jason and Moore, Marguerite and Doherty, Anne Marie and Alexander, Nicholas (2011) Acculturation to global consumer culture : investigating the role of consumer sociodemographics. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18.

Clark, Moira and Lemke, Fred and Wilson, Hugh and Macdonald, Emma (2011) Customer experience and customer value : determining the link in B2B settings. In: 19th International Colloquium in Relationship Marketing, 2011-09-27 - 2011-09-30.

Das, Sudipta and Hewer, Paul (2011) Selling brand Bajaj : the pursuit of masculinity and identity consumption in modern India. In: 6th Workshop on Interpretive Consumer Research, 2011-05-06 - 2011-05-07. (Unpublished)

Dolfsma, W. and Finch, J. and McMaster, R. (2011) Identifying institutional vulnerability : the importance of language, and system boundaries. Journal of Economic Issues, 45 (4). pp. 805-818. ISSN 0021-3624

Eckler, Petya and Bolls, Paul (2011) Spreading the virus : emotional tone of viral advertising and its effect on forwarding intentions and attitudes. Journal of Interactive Advertising, 11 (2). pp. 1-11. ISSN 1525-2019

Eckler, Petya and O'Gara, Erin; Brewer, Gayle, ed. (2011) Health communication. In: Media Psychology. Palgrave Macmillan Ltd., London, pp. 28-47. ISBN 9780230279209

Epps, Alun and Demangeot, Catherine (2011) Marketing in the UAE, multicultural consumers, market places and servicescapes. In: First Conference on Emerging Research Paradigms in Business and Social Sciences, 2011-11-22 - 2011-11-24.

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2011) Integrating R&D and marketing in new product development. Strojniski Vestnik, 57 (7-8). pp. 599-609. ISSN 0039-2480

Fain, Nusa and Schoormans, Jan and Duhovnik, Joze (2011) The effect of R&D-marketing integration on NPD success - the case of SMEs in the growing economy of Slovenia. International Journal of Technology Management, 56 (1). pp. 92-107. ISSN 0267-5730

Fierro, J. and Wilson, A.M. (2011) Qualitative data analysis software : Will it ever become mainstream? Evidence from Spain. International Journal of Market Research, 53 (1). ISSN 0025-3618

Finch, John and Geiger, Susi (2011) Constructing and contesting markets through the market object. Industrial Marketing Management, 40 (6). pp. 899-906.

Geiger, Susi and Finch, John (2011) Buyer-seller interactions in mature industrial markets. Journal of Personal Selling and Sales Management, 31 (3). pp. 255-268. ISSN 0885-3134

Giannakis, Damian and Harker, Michael (2011) Aligning relationship marketing with HRM strategy. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18.

Goodman, Gary and Lemke, Fred (2011) Explaining the relationship experience of the voting consumer : the next marketing weapon. In: The 69th MPSA Annual National Conference – Midwest Political Science Association, 2011-03-31 - 2011-04-03.

Grant, Ian and McLeod, Charlotte and Shaw, E. (2011) Conflict and advertising planning : consequences of networking for advertising planning. European Journal of Marketing, 46 (1-2). 73 - 91. ISSN 0309-0566

Harker, Michael and Brennan, Ross (2011) The strategy and tactics of cases in marketing education. In: World Marketing Congress 2011, 2011-07-20 - 2011-07-23.

Harker, Michael and Kotler, Philip and Armstrong, Gary and Merino, Maria and Pintado, Teresa and Juan, Jose and Brennan, Ross (2011) Introducción al marketing 3e. Pearson Espana. ISBN 9788483226766

Harker, Michael and Taheri, Babak (2011) Marketing applications: from Angry Birds to happy marketers. In: Academy of Marketing Conference 2011, 2011-07-05 - 2011-07-07.

He, Hong-Wei and Li, Y. (2011) CSR and service brand : the mediating effect of brand identification and moderating effect of service quality. Journal of Business Ethics, 100 (4). pp. 673-688. ISSN 0167-4544

He, Hong-Wei and Li, Y. (2011) Key service drivers for high-tech service brand equity : the mediating role of overall service quality and perceived value. Journal of Marketing Management, 27 (1-2). pp. 77-99. ISSN 0267-257X

Jaakkola, Elina and Alexander, Matthew (2011) Exploring co-creation networks : creating balanced centricity within a public transport service. In: Naples Forum on Services, 2011-06-14 - 2011-06-17.

Jafari, Aliakbar and Karababa, Eminegul and Suerdem, Ahmet (2011) Emancipatory interpretive consumer research: “the road less travelled by” in islamic societies. In: 6th Workshop on Interpretive Consumer Research, 2011-05-06 - 2011-05-07.

Jafari, Aliakbar and Suerdem, Ahmet (2011) The sacred and the profane in Islamic consumption. Advances in Consumer Research, 39 (1). pp. 427-429. ISSN 0098-9258

Karampela, Maria (2011) Cross-cultural differences in decision-making process, choice and forming of relationships with brands. In: Poster Day in the University of Edinburgh Business School, 2011-11-25 - 2011-11-25. (Unpublished)

Kerrigan, Finola and Brownlie, Douglas and Hewer, Paul and Daza-LeTouze, Claudia (2011) 'Spinning' Warhol : celebrity brand theoretics and the logic of the celebrity brand. Journal of Marketing Management, 27 (13-14). pp. 1504-1524. ISSN 0267-257X

Kipnis, Eva and Broderick, Amanda J. and Demangeot, Catherine (2011) Multicultural, not multinational : emerging branding strategies in culturally diverse societies. In: European Marketing Academy Conference, 2011-05-23 - 2011-05-27.

Lemke, Fred and Clark, Moira and Wilson, Hugh (2011) Customer experience quality : an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39 (6). pp. 846-869. ISSN 0092-0703

Liu, Rebecca and Hart, Susan (2011) Does experience matter? : a study of knowledge processes and uncertainty reduction in solution innovation. Industrial Marketing Management, 40 (5). 691 - 698.

Murdy, Samantha and Pike, Steven and Lings, Ian (2011) Evaluation of destination image across travel contexts. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30.

Onyia, Okey Peter and Tagg, Stephen K (2011) Effects of demographic factors on bank customers' attitudes and intention toward Internet banking adoption in a major developing African country. Journal of Financial Services Marketing, 16 (3/4). pp. 294-315. ISSN 1363-0539

Paliwoda, Stanley (2011) Critically evaluating the IMP research contribution. Industrial Marketing Management, 40 (6). pp. 1055-1056.

Paliwoda, Stanley and Stewart, Malcolm (2011) Advertising agency’s B2B relationship with MNC’s across the UK, France and Germany : with particular reference to internet promotional standardisation strategy. In: IMP Conference 2011, 2011-04-11.

Pike, Steven and Murdy, Samantha and Lings, Ian (2011) Visitor relationship orientation of destination marketing organisations. Journal of Travel Research, 50 (4). pp. 443-453. ISSN 0047-2875

Punjaisri, K. and Wilson, A.M. (2011) Internal branding process : key mechanisms, outcomes and moderating factors. European Journal of Marketing, 45 (9/10). pp. 1521-1537. ISSN 0309-0566

Radomir, L. and Wilson, Alan and Scridon, A. (2011) Improving bank quality dimensions to increase customer satisfaction. Management and Marketing, IX (1). pp. 126-148. ISSN 1841-2416

Ragoobar, Tricia and Whalley, Jason and Harle, David (2011) Public and private intervention for next-generation access deployment : possibilities for three European countries. Telecommunications Policy, 35 (9-10). pp. 827-841. ISSN 0308-5961

Ramsay, Howard and Demangeot, Catherine and Land, Ray (2011) International avatar collaboration and student learning in immersive worlds. In: EARLI Conference, Exeter, 2011-08-29 - 2011-09-03.

Sankaran, Kizhekepat and Demangeot, Catherine (2011) On becoming a culturally plural consumer. Journal of Consumer Marketing, 28 (7). pp. 540-549.

Shiu, E. and Pervan, S. J. and Bove, L. L. and Beatty, S. E. (2011) Reflections on discriminant validity : Reexamining the Bove et al. (2009) findings. Journal of Business Research, 64 (5). pp. 497-500. ISSN 0148-2963

Shiu, E.M.K. and Walsh, G. and Hassan, L.M. and Shaw, D. (2011) Consumer uncertainty, revisited. Psychology and Marketing, 28 (6). pp. 584-607. ISSN 0742-6046

Stone, T. and Brownlie, D. and Hewer, P.A.; (2011) Constructing cultures of caring consumption : an exploratory study of the lived experience of embodiment within the elderly care home. In: European advances in consumer research conference proceedings. Association for Consumer Research, London, UK, pp. 269-274.

Stone, Tim and Hewer, Paul and Brownlie, Douglas; Ahluwalia, Rohini and Chartrand, Tanya L. and Ratner, Rebecca K., eds. (2011) Movement, knowledge and consumption within elderly care environments. In: Association for Consumer Research - Building Connections. Conference Proceedings. Association for Consumer Research, GBR, pp. 385-389.

Story, Vicky and O'Malley, Lisa and Hart, Susan (2011) Roles, role performance and radical innovation competences. Industrial Marketing Management, 40 (6). 952 - 966.

Tadajewski, Mark and Hewer, Paul (2011) Editorial. Journal of Marketing Management, 27 (7). pp. 782-784. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) From the new editors : welcome to the Journal of Marketing Management. Journal of Marketing Management, 27 (1). pp. 1-7. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) Intellectual contributions and gap-spotting. Journal of Marketing Management, 27 (5-6). pp. 449-457. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) Reflecting the intellectual and practical vitality of the marketing community. Journal of Marketing Management, 27 (9). pp. 869-873. ISSN 0267-257X

Taheri, Babak and Jafari, Aliakbar (2011) Socializing through cultural consumption. Advances in Consumer Research, 39 (1). pp. 459-460. ISSN 0098-9258

Vukasinovic, Nikola and Fain, Nusa and Duhovnik, Joze; (2011) The influence of company's strategy on creativity and project results in NPD - case study. In: Proceedings of the 18th international conference on engineering design (ICED 11). UNSPECIFIED, DNK, pp. 366-372.

Wagner, Beverly A and Hamilton, Kathy (2011) Mamma mia! : an exploration of spectacular consumption. Journal of Customer Behaviour, Winter.

Walsh, G. and Shiu, E. and Hassan, L. M. and Michaelidou, N. and Beatty, S. E. (2011) Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. Journal of Business Research, 64 (7). pp. 737-744. ISSN 0148-2963

Wilson, Alan (2011) The Handbook of Online and Social Media Research. [Review]

Wilson, Alan (2011) How brands grow : what marketers don't know - Byron Shar[. [Review]

Wilson, Alan (2011) Marketing Research : An Integrated Approach. FT Prentice Hall, UK. ISBN 9780273718703

Wilson, Alan (2011) The changing nature of marketing research. In: Chartered Institute of Marketing Malaysia Seminar Series, 2011-11-15.

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, Jesus (2011) Hospitality and travel brands : the nature and implications of user generated content. In: 12th International Research Symposium on Service Excellence in Management, 2011-06-02 - 2011-06-05, Cornell University. Cornell’s Center for Hospitality Research and the School of Hotel Administration.

Wilson, Alan and Ney, Jillian; (2011) Social content search in tourism purchase decisions. In: Proceedings of the Academy of Marketing Conference 2011. Academy of Marketing, GBR. ISBN 978-0-9561122-34

Wilson, Hugh and Macdonald, Emma and Lemke, Fred and Clark, Moira (2011) Service quality, usage process quality and value-in-use. In: EMAC 40th Conference, 2011-05-24 - 2011-05-27.

Woisetschlager, D. M. and Lentz, P. and Evanschitzky, H. (2011) How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings. Journal of Business Research, 64 (8). pp. 800-808. ISSN 0148-2963

Yi, Youjae and Nataraajan, Rajan and Gong, Taeshik (2011) Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64 (1). pp. 87-95. ISSN 0148-2963

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2011) Do basic schemata facilitate embodiment design? In: International Conference in Engineering Design (ICED), 2011-08-15 - 2011-08-18.

2010

Araujo, L. and Finch, J.H. and Kjellberg, H., eds. (2010) Reconnecting Marketing to Markets. Oxford University Press, United Kingdom. ISBN 978-0-19-957806-1

Al-Kaabi, Mohammed and Demirbag, Mehmet and Tatoglu, Ekrem (2010) Internatonal market entry strategies of emerging MNEs : a case study of Qatar Telecom. Journal of East West Business, 16 (2). pp. 146-170. ISSN 1066-9868

Alexander, Matthew (2010) Solution selling and value co-creation : different forms and contexts. In: Frontiers in Service Service and Solution Innovation Pre-Conference, 2010-06-10.

Alexander, Matthew and Yellowlees, John (2010) Co-creating community solutions with customers : the case of First ScotRail. In: Academy of Marketing Science, 2010-05-26 - 2010-05-29.

Alexander, Nicholas and Doherty, Anne Marie (2010) International retail research : focus, methodology and conceptual development. International Journal of Retail and Distribution Management, 38 (11/12). pp. 928-942. ISSN 0959-0552

Alexander, Nicholas and Doherty, Anne Marie and Carpenter, Jason and Moore, Marguerite (2010) Consumer receptiveness to international retail market entry. International Journal of Retail and Distribution Management, 38 (3). pp. 160-172. ISSN 0959-0552

Alexander, Nicholas and Doherty, Anne Marie and Carpenter, Jason and Moore, Marguerite (2010) International retail branding and consumer ethnocentrism. In: 6th International Conference of the Academy of Marketing Special Interest Group on Brand, Corporate Identity and Reputation, 2010-01-01.

Ali, S. and Peters, L.D. and He, Hong-Wei and Lettice, F. (2010) Market based organizational learning, dynamic, and substantive capabilities : an integrative framework. Journal of Strategic Marketing, 18 (5). pp. 363-377. ISSN 0965-254X

Avlonitis, George and Gounaris, Spiros and Koritos, Christos; (2010) Effects of online store atmospheric qualities on consumer behavior : holistic vs. experimental approaches. In: AMA Winter Educators Conference 2010. American Marketing Association, USA, pp. 91-92. ISBN 9781617384271

Bloch, Harry and Finch, John (2010) Firms and industries in evolutionary economics: Lessons from Marshall, Young, Steindl and Penrose. Journal of Evolutionary Economics, 20 (1). pp. 139-162.

Brownlie, Douglas and Hewer, P.A. (2010) Nigella.com: celebrity brands and gastrocommunities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29. (Unpublished)

Caemmerer, B. and Wilson, A.M. (2010) Customer feedback mechanisms and organisational learning in service operations. International Journal of Operations and Production Management, 30 (3). pp. 288-311. ISSN 0144-3577

Cairns, Patricia and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2010) The role of leadership in international retail divestment and corporate restructuring. European Business Review, 22 (1). pp. 25-42. ISSN 0955-534X

Collings, David G and Demirbag, Mehmet and Mellahi, Kamel and Tatoglu, Ekrem (2010) Strategic orientation, human resource management practices and organizational outcomes : evidence from Turkey. International Journal of Human Resource Management, 21 (14). pp. 2589-2613. ISSN 0958-5192

Demangeot, Catherine and Broderick, Amanda J. (2010) Consumer perceptions of online shopping environments : a gestalt approach. Psychology and Marketing, 27 (2). pp. 117-140. ISSN 0742-6046

Demangeot, Catherine and Broderick, Amanda J. (2010) Exploration and its manifestations in the context of online shopping. Journal of Marketing Management, 26 (13-14). 1256 - 1278.

Demangeot, Catherine and Ramsay, Howard (2010) International student learning and avatar collaboration in an immersive world. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30.

Demangeot, Catherine and Sankaran, Kizhekepat (2010) Cultural pluralism as a consumption behaviour. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30.

Demirbag, Mehmet and McGuinness, Martina and Altay, Huseyin (2010) Perceptions of institutional environment and entry mode : FDI from an emerging country. Management International Review, 50 (2). pp. 207-240. ISSN 0938-8249

Demirbag, Mehmet and Sahadev, Sunil and Mellahi, Kamel (2010) Country image and consumer preference for emerging market economy products : the moderating role of consumer materialism. International Marketing Review, 27 (2). pp. 141-163. ISSN 0265-1335

Demirbag, Mehmet and Tatoglu, Ekrem and Glaister, Keith (2010) Institutional and transaction cost determinants of Turkish MNEs' location choice. International Marketing Review, 27 (3). pp. 272-294. ISSN 0265-1335

Demirbag, Mehmet and Tatoglu, Ekrem and Glaister, Keith and Zaim, Selim (2010) Measuring strategic decision making efficiency in different country contexts : a comparison of British and Turkish firms. Omega, 38 (1-2). pp. 95-104. ISSN 0305-0483

Dunnett, S. and Hewer, P.A. and Brownlie, Douglas (2010) Empathetic sensibilities in the practice of CCT-inspired research. In: 2010 European Conference of the Association for Consumer Research, 2010-06-30 - 2010-07-03. (Unpublished)

Eckler, Petya and Rodgers, Shelly; Sheth, Jagdish and Malhotra, Naresh, eds. (2010) Viral marketing on the internet. In: Wiley International Encyclopedia of Marketing. John Wiley & Sons Inc., Hoboken. ISBN 9781405161787

Evanschitzky, H. and Armstrong, J. (2010) Replications of forecasting research. International Journal of Forecasting, 26 (1). pp. 4-8. ISSN 0169-2070

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2010) Challenges in multicultural new product development. In: 8. mednarodni posvet, 2010-04-21.

Fain, Nusa and Kline, Miro and Vukasinovic, Nikola and Duhovnik, Joze (2010) The impact of management on creativity and knowledge transfer in an academic virtual enterprise. Tehnicki vjesnik / Technical Gazette, 17 (3). pp. 347-351. ISSN 1330-3651

Fain, Nusa and Moes, Niels and Duhovnik, Joze (2010) The role of the user and the society in new product development. Strojniski Vestnik, 56 (7-8). pp. 521-530. ISSN 0039-2480

Finch, J.H. and Geiger, Susi (2010) Positioning and relating: Market boundaries and the slippery identity of the marketing object. Marketing Theory, 10 (3). pp. 237-251. ISSN 1470-5931

Finch, J.H. and Wagner, B.A. and Hynes, N. (2010) Trust and forms of capital in business-to-business activities and relationships. Industrial Marketing Management, 39 (6). pp. 1019-1027.

Finch, John and Geiger, Susi; Araujo, Luis and Finch, John and Kjellberg, Hans, eds. (2010) Markets are trading zones: on the material, cultural and interpretive dimensions of market encounters. In: Reconnecting Markets to Marketing. Oxford University Press, Oxford, pp. 117-137. ISBN 978-0-19-957806-1

Geiger, Susi and Finch, J.H. (2010) Networks of mind and networks of organizations : the map metaphor in business network research. Industrial Marketing Management, 39 (3). pp. 381-389.

Gibson, Stuart and Doherty, Anne Marie (2010) The relevance of service dominant logic in the context of private banking/wealth management. In: 18th International Colloquium on Relationship Marketing, 2010-09-01.

Goffin, Keith and Lemke, Fred and Koners, Ursula (2010) Hidden needs analysis : designing breakthrough products. Palgrave Macmillan Ltd.. ISBN 978-0230219762

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2010) An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24 (2/3). pp. 142-156. ISSN 0887-6045

Gounaris, Spiros and Koritos, Christos and Vassilikopoulou, Katerina (2010) Person–place congruency in the Internet Banking context. Journal of Business Research, 63 (9-10). pp. 943-949. ISSN 0148-2963

Gounaris, Spiros and Vassilikopoulou, Katerina and Chatzipanagiotou, Kalliopi C. (2010) Internal-market orientation : a misconceived aspect of marketing theory. European Journal of Marketing, 44 (11/12). pp. 1667-1699. ISSN 0309-0566

Hamilton, K.L. and Hassan, L.M. (2010) Self-concept, emotions and consumer coping : smoking across Europe. European Journal of Marketing, 44 (7/8). pp. 1101-1120. ISSN 0309-0566

Hamilton, K.L. and Hewer, P.A. (2010) Gender in motion: dancing salsa and masculine identities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29. (Unpublished)

Hamilton, K.L. and Hewer, P.A. (2010) Tribal mattering spaces : social-networking sites, celebrity affiliations, and tribal innovations. Journal of Marketing Management, 26 (3-4). pp. 271-289. ISSN 0267-257X

Hassan, L.M. and Shiu, E.M.K. and Michaelidou, M. (2010) The influence of nutritional information on choice : the roles of temptations, conflict, and self control. Journal of Consumer Affairs, 44 (3). pp. 499-515. ISSN 0022-0078

He, Hong-Wei and Baruch, Y. (2010) Organisational identity and legitimacy under major environmental changes : tales of two UK building societies. British Journal of Management, 21 (1). pp. 44-62. ISSN 1045-3172

He, Hong-Wei and Li, Y. (2010) Consumer evaluation of technology-based vertical brand extension. European Journal of Marketing, 44 (9-10). pp. 1366-1383. ISSN 0309-0566

Hewer, Paul and Hamilton, Kathy (2010) On emotions and salsa : some thoughts on dancing to rethink consumers. Journal of Consumer Behaviour, 9 (2). pp. 113-125. ISSN 1472-0817

Hillier, D.J. (2010) Discussion of block buying and choice of issue method in UK seasoned equity offers. Journal of Business Finance and Accounting, 37 (3). pp. 449-455. ISSN 0306-686X

Jafari, Aliakbar and Goulding, Christina (2010) Globalization tug-of-war: consumption as a site of conflict. Advances in Consumer Research, 38 (1). ISSN 0098-9258

Jafari, Aliakbar and Maclaren, Pauline and Taheri, Babak (2010) The flow of cosmetic routines in Iran. Advances in Consumer Research, 38 (1). ISSN 0098-9258

Karampela, Maria; Avlonitis, George and Lymperopoulos, Konstantinos and Janavaras, Basil, eds. (2010) Υπόθεση μελέτης : Λαυκιώτη Οινοποιείο [Case-study : Lafkiotis Winery]. In: Σύγχρονες Στρατηγικές Μάρκετινγκ για Διεθνείς Αγορές. Rosili. ISBN 978-960-89407-3-4

Karampela, Maria and Avlonitis, George (2010) The Presence of Greek Companies in International Trade Shows : Preparation, Organization, Evaluation of Performance and Implications. Masters thesis, Athens University of Economics & Business.

Kasem, L. and Ibeh, K.I.N.; Dimitratos, P. and Jones, Marian V., eds. (2010) The internationalization of knowledge-based small and medium-sized enterprises from Syria. In: Resources, Efficiency and Globalization. Academy of International Business Series . Palgrave Macmillan Ltd., Basingstoke, pp. 268-293. ISBN 9780230236530

Kerrigan, Finola and Brownlie, Douglas and Hewer, Paul and Daza-LeTouze, Claudia (2010) Spinning Warhol : celebrity brand theoretics and the logic of the celebrity brand. In: Academy of Marketing Conference 2010, 2010-06-02 - 2010-06-04.

Lemke, Fred (2010) Creating the great customer experience. In: 2010 Market Trends Seminar, 2010-01-19.

Lemke, Fred and Goodman, Gary (2010) Can we design a dynamic relationship experience? Yes, we can! In: 18th International Colloquium in Relationship Marketing, 2010-09-27 - 2010-09-29.

Lemke, Kerstin Ingeborg and Lemke, Fred (2010) Understanding the experience of the bride and the groom : establishing leadership in the wedding industry. In: 18th International Colloquium in Relationship Marketing, 2010-09-27 - 2010-09-29.

McGaughey, S.L. and MacDonald, S.; Jolly, Adam, ed. (2010) Firm-based strategies for protecting innovations. In: The innovation handbook. Kogan Page, London. ISBN 9780749456870

Mellahi, Kamel and Demirbag, Mehmet and Cavusgil, Tamer and Danis, Wade (2010) Marketing strategies of MNCs for emerging markets : internationalisation and market entry mode. International Marketing Review, 27 (3). pp. 267-271. ISSN 0265-1335

Mellahi, Kamel and Demirbag, Mehmet and Cavusgil, Tamer and Danis, Wade (2010) Marketing strategies of MNCs from emerging markets : recent trends. International Marketing Review, 27 (2). pp. 137-140. ISSN 0265-1335

Moore, Christopher and Doherty, Anne Marie and Doyle, Stephen (2010) Flagship stores as a market entry method : perspectives from luxury fashion retailing. European Journal of Marketing, 44 (1/2). pp. 139-161. ISSN 0309-0566

Moore, Marguerite and Doherty, Anne Marie and Alexander, Nicholas and Carpenter, Jason (2010) International retail brand origin recognition. In: Thought Leaders in Brand Management. 6th International Conference., 2010-01-01.

Stone, T. and Brownlie, Douglas and Hewer, P.A. (2010) Constructing cultures of caring consumption: an exploratory study of the lived experience of embodiment within the elderly care home. In: European Conference of the Association for Consumer Research, 2010-07-30. (Unpublished)

Taheri, Babak and Jafari, A. and Thompson, K.J. (2010) Health tourism in Iran: surgery or cultural visits. In: Healthcare Travel Conference, 2010-10-01. (Unpublished)

Taheri, Babak and Thompson, K.J. (2010) Autotelic experience: engagement in museum exhibit. In: Academy of Marketing, 9th Arts, Heritage, Nonprofit and Social Marketing SIG, 2010-08-09 - 2010-08-10.

Taheri, Babak and Thompson, K.J. (2010) The effects of pre-visit attributes on active consumption of museums experience. In: European Association for Consumer Research Conference, 2010-06-30 - 2010-07-03.

Teller, Christoph and Elms, Jonathan R. and Thomson, Jennifer A. and Paddison, Andrew R. (2010) Place marketing and urban retail agglomerations : an examination of shoppers place attractiveness perceptions. Place Branding and Public Diplomacy, 6 (2). pp. 124-133. ISSN 1751-8040

Tzempelikos, Nektarios and Gounaris, Spiros (2010) Measuring relationship marketing orientation as a higher order factor structure : evidence from b2b markets. In: 39th EMAC Annual Conference 2010, 2010-05-25.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Andrews, C. and Hastings, G. (2010) Segmentation in social marketing : insights from the European Union's multi-country, anti-smoking campaign. European Journal of Marketing, 44 (7/8). pp. 1140-1164. ISSN 0309-0566

Walsh, Gianfranco and Schubert, P. and Jones, C. (2010) Enterprise system investments for competitive advantage : an empirical study of Swiss SMEs. European Management Review, 7 (3). pp. 180-189. ISSN 1740-4754

Wilson, Alan (2010) From prime time to my time : audience measurement in the digital age. [Review]

Wilson, Alan (2010) Grown up digital : how the net generation is changing the world. [Review]

Wilson, Alan (2010) Throwing sheep in the boardroom : how online social networking will transform your life, work and world. [Review]

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, Jesus (2010) Post-purchase sharing of service experiences : a multi-country study. In: AMA Servsig Conference, 2010-06-03.

Wilson, Fiona and Tagg, Stephen (2010) Social constructionism and personal constructivism : getting the business owner's view on the role of sex and gender. International Journal of Gender and Entrepreneurship, 2 (1). pp. 68-82. ISSN 1756-6266

Wilson, Hugh and Lemke, Fred and Clark, Moira (2010) Exploring the link between ‘customer experience’ and ‘value-in-use’ : empirical evidence from business and consumer sectors. In: 18th International Colloquium in Relationship Marketing, 2010-09-27 - 2010-09-29.

Yi, Youjae and Gong, Taeshik (2010) The development and validation of a customer value co-creation behavior scale. In: Global Marketing Conference, 2010-09-09 - 2010-09-12.

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2010) Scratch my back and I will scratch yours : the impact of other customers on customer citizenship behaviour. In: 19th Annual Frontiers in Service Conference, 2010-06-10.

2009

Alexander, Matthew (2009) Service-dominant logic, loyalty and performance. In: European Institute for Advanced Studies in Management (EIASM), 2009 Naples Forum on Service, 2009-06-16 - 2009-06-19. (Unpublished)

Alexander, Nicholas and Carpenter, Jason and Doherty, Anne Marie and Moore, Marguerite (2009) International retailer country of origin and consumer receptiveness. In: 9th Triennial AMS/ACRA Retailing Conference, 2009-01-01.

Alexander, Nicholas and Doherty, Anne Marie (2009) International retailing. Oxford University Press, Oxford. ISBN 9780199212828

Armstrong, G. and Kotler, P. and Harker, M.J. and Brennan, R. (2009) Marketing: An Introduction. Pearson Prentice-Hall, London, Harlow, United Kingdom. ISBN 9780273713951

Bove, L. and Pervan, S. and Beatty, S. and Shiu, E.M.K. (2009) Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research, 62 (7). pp. 698-705. ISSN 0148-2963

Brownlie, Douglas and Hewer, P.A. (2009) Putting reflective practice in its place: an exploratory study of the lived experience of 'postering'. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09.

Brownlie, Douglas and Hewer, P.A. (2009) Rethinking consumer resistance : consuming 'anti-consumption'. In: 34th Annual Macromarketing Conference, 2009-06-04 - 2009-06-07.

Brownlie, Douglas and Hewer, Paul (2009) 'Celebritization': putting the icon into iconic brands. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09.

Brownlie, Douglas and Hewer, Paul (2009) Cultures of unruly bricolage : 'debadging' and the cultural logic of resistance. Advances in Consumer Research, 36. pp. 686-687. ISSN 0098-9258

Brownlie, Douglas and Hewer, Paul and Tadajewski, Mark (2009) Thinking 'communities of academic practice' : on space, enterprise and governance in marketing academia. Journal of Marketing Management, 25 (7-8). pp. 635-642. ISSN 0267-257X

Caemmerer, B.; Armstrong, G. and Kotler, P. and Harker, M.J. and Brennan, R., eds. (2009) Case study - Renault: how a sausage, a sushi roll, a crispbread and a baguette may have affected car sales in Europe. In: Marketing: An Introduction. FTE UK, United Kingdom. ISBN 978-0-2737-1395-1

Caemmerer, B. (2009) Culture change, institute of customer service. Other. UNSPECIFIED.

Caemmerer, B. (2009) The planning and implementation of integrated marketing communications. Marketing Intelligence and Planning, 27 (4). pp. 524-538. ISSN 0263-4503

Caemmerer, B. and Banerjee, M. (2009) Understanding service relationship management in the private and the public sector. Journal of Relationship Marketing, 8 (1). pp. 68-79. ISSN 1533-2667

Caemmerer, B. and Centeno, E. and Marck, M.J. (2009) The development of internal trust in service branding: a comparison of large organisations and SMEs. In: 14th Biennial World Marketing Congress, 2009-07-22 - 2009-07-25.

Caemmerer, B. and Wilson, A.M. (2009) Contribution of user feedback mechanisms to organisational learning. In: 38th European Marketing Academy Conference (EMAC), 2009-05-26 - 2009-05-29.

Caemmerer, Barbara; Armstrong, Gary and Kotler, Philip and Harker, Michael John and Brennan, Ross, eds. (2009) Renault: how a sausage, a sushi roll, a crispbread and a baguette may have affected car sales in Europe. In: Marketing: An Introduction. Financial Times Prentice Hall, Harlow, England, pp. 396-398. ISBN 0273713957; 9780273713951

Carpenter, Jason and Moore, Marguerite and Alexander, Nicholas and Doherty, Anne Marie (2009) A cross-cultural comparison of consumer attitudes toward foreign owned retailers. In: 16th Recent Advances in Retailing and Services Science Conference, 2009-01-01.

Chandrasen, Abhirarm and Paliwoda, Stanley J. (2009) Country of assembly (COA) effect on perceived automobile quality : a Thai consumers' perspective. Journal of Marketing Management, 25 (5-6). pp. 483-499. ISSN 0267-257X

Chen, Xiaomin and Alexander, Nicholas and Doherty, Anne Marie (2009) Franchising support in the retail sector in China. In: 16th Recent Advances in Retailing and Services Science Conference, 2009-01-01.

Chen, Xiaomin and Alexander, Nicholas and Doherty, Anne Marie (2009) The role of support in retail franchise relationships in China: A qualitative study. In: 9th Triennial AMS/ACRA Retailing Conference, 2009-01-01.

Demangeot, Catherine and Broderick, Amanda J. (2009) The role of exploration in creating online shopping value. Advances in Consumer Research, 36. pp. 473-481. ISSN 0098-9258

Demirbag, Mehmet and Tatoglu, Ekrem and Glaister, Keith (2009) Equity-based entry modes of emerging country multinationals : lessons from Turkey. Journal of World Business, 44 (4). pp. 445-462. ISSN 1090-9516

Dimitratos, Pavlos and Lioukas, S. and Ibeh, Kevin and Wheeler, Colin (2009) Governance mechanisms of small and medium enterprise international partner management. British Journal of Management, 21 (3). pp. 754-771. ISSN 1045-3172

Doherty, Anne Marie (2009) Market and partner selection processes in international retail franchising. Journal of Business Research, 62 (May). pp. 528-534. ISSN 0148-2963

Eiting, Alexander and Blut, Marcus and Evanschitzky, Heiner and Woisetschläger, David M.; Brown, James R. and Dant, Rajiv P., eds. (2009) Modeling complex interactions of switching barriers - a latent profile approach. In: AMA Summer Educators' Conference 2008 Enhancing Knowledge Development in Marketing. AMA Summer Educators Conference, 19 . American Marketing Association, Chigaco, USA, pp. 121-122. ISBN 0877573336

Evanschitzky, H. and Brock, C. (2009) The forgiving customer: commitment, intentions, and behavior after critical incidents. In: Academy of Marketing Science – 14th Biennial World Marketing Congress 2009, 2009-07-22 - 2009-07-25, Oslo School of Management - Campus Kristiania. (Unpublished)

Evanschitzky, H. and Woisetschläger, David and Eiting, A. (2009) Is there more to sales than inertia? marketing activities, purchase intentions, and sales. In: Academy of Marketing Science – 14th Biennial World Marketing Congress 2009, 2009-07-22 - 2009-07-25, Oslo School of Management - Campus Kristiania. (Unpublished)

Fain, Nusa and Vukasinovic, Nikola and Zavbi, Roman (2009) Educating future product developers in collaborative product development : lessons learned from the european global product realization (EGPR) international course. In: 2nd international multi-conference on engineering and technological innovation, 2009-07-10.

Ferri, Paul and Deakins, David and Whittam, Geoff (2009) The measurement of social capital in the entrepreneurial context. Journal of Enterprising Communities: People and Places in the Global Economy, 3 (2). pp. 138-151.

Geiger, S. and Finch, J.H. (2009) Industrial sales people as market actors. Industrial Marketing Management, 38 (6). pp. 608-617.

Gounaris, Spiros and Koritos, Christos and Kostopoulos, Giannis G. (2009) Person place congruency in online shopping contexts. In: 14th Annual AMS World Marketing Congress, 2009-07-07.

Grant, Ian and Shaw, Eleanor (2009) Relational conflict across networks in the advertising industry. In: 25th Industrial Marketing and Purchasing Group Conference, 2009-09-03 - 2009-09-05. (Unpublished)

Groth, M. and Hennig-Thurau, Thorsten and Walsh, Gianfranco (2009) Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52 (5). pp. 958-974. ISSN 0001-4273

Hamilton, K.L. (2009) Consumer kids: how big business is grooming our children for profit. International Journal of Market Research, 51 (5). pp. 709-710. ISSN 0025-3618

Hamilton, Kathy (2009) Consumer decision making in low-income families : the case of conflict avoidance. Journal of Consumer Behaviour, 8 (5). pp. 252-267. ISSN 1472-0817

Hassan, L.M. and Shiu, E.M.K. and Walsh, G. and Hastings, G. (2009) Help for a life without tobacco: a case study on demarketing across two levels. Marketing Intelligence and Planning, 27 (4). pp. 486-502. ISSN 0263-4503

He, Hong-Wei and Baruch, Y. (2009) Transforming organizational identity under institutional change. Journal of Organizational Change Management, 22 (6). pp. 575-599. ISSN 0953-4814

He, Hong-Wei and Mukherjee, A. (2009) Corporate identity and consumer marketing: a process model and research agenda. Journal of Marketing Communications, 15 (1). pp. 1-16. ISSN 1352-7266

Hewer, P.A. and Brownlie, D. (2009) Culinary culture, gastrobrands and identity myths: 'Nigella', an iconic brand in the baking. In: Advances in Consumer Research, 2009-10-01.

Hewer, P.A. and Hamilton, K.L. (2009) On Emotional Economies and the Dance Turn: An Exploratory Analysis of the Possibilities of the Salsa Experience. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03.

Hutchinson, Karise and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2009) Retailer internationalisation: overcoming barriers to expansion. International Review of Retail, Distribution and Consumer Research, 19 (3). pp. 251-272. ISSN 0959-3969

Hynes, N. (2009) Corporate culture, strategic orientation, and business performance: new approaches to modeling complex relationships. Technological Forecasting and Social Change, 76 (5). pp. 644-651. ISSN 0040-1625

Hynes, N. and Wilson, J. (2009) Separating the birds from the bees: The coevolution of network dynamics. In: 25th Industrial Marketing and Purchasing Group Conference, 2009-09-03 - 2009-09-05. (Unpublished)

Ibeh, K.I.N. and Dimitratos, P. and Johnson, Jeffrey E. and Slow, Jonathan; Jones, M.V. and Dimitratos, Pavlos and Fletcher, Margaret and Young, Stephen, eds. (2009) Core rigidities of micromultinationals: the Scottish experience. In: Internationalization, entrepreneurship and the smaller firm: Evidence from around the world. Edward Elgar, Cheltenham, United Kingdom, pp. 139-149. ISBN 9781847208309

Ibeh, K.I.N. and Woisetschläger, David; Reynolds, K., ed. (2009) Marketing mix efforts and brand equity. In: AMA Winter Educators Conference 2009: Marketing Theory and Applications. AMA Educators Proceedings, 20 . Curran Associates, Inc., New York, United States of America. ISBN 9781615671434

Jabbour, Ana Beatriz L.S. and Jabbour, Charbel J.C. (2009) Are supplier selection criteria going green? Case studies of companies in Brazil. Industrial Management and Data Systems, 109 (4). pp. 477-495. ISSN 0263-5577

Jafari, Aliakbar (2009) 'Forget me not': the researcher's position in interpretive consumer research. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03.

Jafari, Aliakbar (2009) Globalisation and consumers' changing lifestyles. In: 7th International Management Conference, 2009-12-19 - 2009-12-21. (Unpublished)

Jafari, Aliakbar (2009) Misconceptions of culture in cross cultural business and management studies. International Journal of Management Concepts and Philosophy, 3 (4). pp. 349-361.

Jafari, Aliakbar (2009) Strategising critical marketing by reinventing traditions: a pedagogical perspective. In: 6th International Critical Management Studies Conference, 2009-07-13 - 2009-07-15. (Unpublished)

Lam, W. and Harker, M.J.; Kocak, Akin, ed. (2009) The role of marketing in entrepreneurship: the entrepreneurs' perspective. In: International Conference on Markets, Marketing & Entrepreneurship, 2009-04-06 - 2009-04-09.

Lemke, Fred and Wilson, Hugh and Clark, Moira (2009) A conceptual model of customer experience quality. In: 18th Annual Frontiers in Service Conference, 2009-10-29 - 2009-11-01.

Levie, J.D. (2009) The IIIP Innovation Conference Index 2008 Report. Institute for Innovation and Information Productivity, San Francisco.

Moore, Christopher and Doherty, Anne Marie; Kent, Tony and Brown, Reva, eds. (2009) The flagship store : the luxury fashion retailing perspective. In: Flagship Marketing. Routledge, Abingdon, pp. 63-73. ISBN 9780415436021

Paliwoda, S.J.; Hackley, Chris, ed. (2009) Advertising client-agency relationships : the decision-making structure of clients. In: Advertising. Sage Library in Marketing, 1 . Sage Publications, London. ISBN 9781412934299

Paliwoda, S.J. (2009) Exporting, international and global marketing management: beyond the fundamentals. In: The Marketing and Management Collection, Henry Stewart Talks Ltd, 1900-01-01.

Paliwoda, S.J. (2009) IP: demanding challenges for marketing. In: 2nd IP Management International Forum, 2009-03-11 - 2009-03-13.

Paliwoda, S.J.; Jolly, Adam, ed. (2009) International marketing. In: The Growing Business Handbook. Kogan Page, London, pp. 394-399. ISBN 978 0 7494 5548 4

Paliwoda, S.J.; Jolly, Adam, ed. (2009) The challenge of marketing to the EU. In: Business Insights: Europe - A Practical Guide to Company Formation, Employment Law and Taxation Across the EU. Kogan Page, United Kingdom. ISBN 9780749450816

Paliwoda, S.J. and Andrews, T.G. and Banomyong, R. (2009) Institutionalizing the brand at the multinational enterprise: towards a qualitative diagnosis. In: 3rd Asia Pacific Marketing Conference, 2009-12-09 - 2009-12-11. (Unpublished)

Punjaisri, K. and Evanschitzky, H. and Wilson, A. (2009) Internal branding : an enabler of employees' brand-supporting behaviours. Journal of Service Management, 20 (2). pp. 209-226. ISSN 1757-5818

Punjaisri, K. and Wilson, A.M. and Evanschitzky, H. (2009) Internal branding to influence employees' brand promise delivery: a case study in Thailand. Journal of Service Management, 20 (5). pp. 561-579. ISSN 1757-5818

Schroder, H. and Olbrich, R. and Evanschitzky, H. and Kenning, P. (2009) Distribution und Handel in Theorie und Praxis. Gabler Verlag, Wiesbaden, Germany. ISBN 3834914576

Shiu, E.M.K. and Hassan, L.M. and Walsh, G. (2009) Demarketing tobacco through governmental policies - the 4Ps revisited. Journal of Business Research, 62. pp. 269-278. ISSN 0148-2963

Shiu, E.M.K. and Walsh, G. and Hassan, L.M. (2009) The consumer perceived value scale: replication, validation and development of a short scale. In: AMA (American Marketing Association) Conference, 2009-08-07 - 2009-08-10.

Slater, Stephanie and Paliwoda, Stanley and Slater, Jim (2009) The global implementation of the 'winner's competitive cycle'. Asia-Pacific Journal of Business Administration, 1 (2). pp. 144-154. ISSN 1757-4323

Tadajewski, Mark and Saren, Michael (2009) Rethinking the Emergence of Relationship Marketing. Journal of Macromarketing, 29 (2). pp. 193-206.

Tagg, S.K. (2009) Book reveiw: Doing conversation, discourse and document analysis. International Journal of Market Research, 51 (3). pp. 428-429. ISSN 0025-3618

Taheri, Babak and Thompson, K.J. (2009) Consumer operant resources and the co-production of cultural tourism experiences. In: ATLAS Annual Conference 2009: Experiencing Difference - Changing Toursim and Tourists' Experiences, 2009-05-27 - 2009-05-29.

Thompson, K.J. (2009) Handbook of low cost airlines: strategies, business processes and market environment. [Review]

Tomazos, K. and Butler, R. (2009) Volunteer tourism : the new ecotourism? Anatolia, 20 (1). pp. 196-212. ISSN 1303-2917

Tomazos, Konstantinos (2009) Volunteer tourism : an ambiguous phenomenon. In: Guest Lecture on Volunteer Tourism, 1900-01-01. (Unpublished)

Tzempelikos, Nektarios and Gounaris, Spiros (2009) Key account management orientation and its implications : a conceptual and empirical examination. In: 38th EMAC Annual Conference 2009, 2009-06-02.

Vukasinovic, Nikola and Fain, Nusa and Zavbi, Roman and Duhovnik, Joze; Chakrabarti, Amaresh, ed. (2009) Education of NPD in multi-x environments. In: ICORD 09 proceedings of the 2nd international conference on research into design. UNSPECIFIED.

Walsh, G. and Beatty, S. and Shiu, E.M.K. (2009) The customer-based corporate reputation scale: replication and short form. Journal of Business Research, 62 (10). pp. 924-930. ISSN 0148-2963

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. (2009) I don't smoke, so I ain't have to listen? a cross-cultural exploration of the effects of antismoking messages on non-smokers' elaboration. In: 2009 AMA Winter Marketing Educators' Conference, 2009-02-20 - 2009-02-23.

Walsh, G. and Ndubisi, N. and Ibeh, K.I.N. (2009) After the horse has left the barn it's too late to close the door: a study of service firms' conflict handling ability. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30.

Walsh, G. and Shiu, E.M.K. and Hassan, L.M. and Michaelidou, N. and Beatty, S. (2009) The mediating role of emotion in the link between store-environment cues, store-choice criteria and marketing outcomes. In: To be assertained, 1900-01-01.

Wilson, A.M. and Jones, R. and Miller, K. and Pentecost, R. (2009) Marketing research: an integrated approach, 1st Australian edition. Pearson Australia, Australia. ISBN 9781442517042

Wilson, Alan and Ney, Jillian and Murphy, Hilary (2009) Sharing service experiences on-line. In: 18 th Annual Frontiers in Service Conference, 2009-10-29 - 2009-11-01.

Yi, Youjae and Gong, Taeshik (2009) The effects of customer social exchange relationships with organizations, service providers, and customers : the moderating effects of customer experience. Service Industries Journal, 29 (11). pp. 1513-1528.

2008

Alexander, Matthew (2008) Investigating perceptions of hospitality as an academic subject. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16. (Unpublished)

Alexander, Nicholas and Doherty, Anne Marie and Carpenter, Jason and Moore, Marguerite (2008) Consumer response to international retailer market entry. In: 15th International Conference on Recent Advances in Retailing and Services Science, 2008-01-01 - 2008-01-01.

Barros, Carlos Pestana and Butler, R. and Correia, Antónia (2008) Heterogeneity in destination choice : tourism in Africa. Journal of Travel Research, 47 (2). pp. 235-246. ISSN 0047-2875

Brock, Christian and Ahlert, Dieter and Evanschitzky, Heiner; (2008) Complaint and switching intention after service failures - the role of affective commitment and complaint barriers. In: Proceedings of the AMA SERVSIG International Research Conference. University of Liverpool, Liverpool, United Kingdom, pp. 49-50. ISBN 9780956112200

Caemmerer, B. and Banerjee, M. (2008) Intersectoral isomorphism - the assimilating service orientation of public and private sector organisations. In: 37th EMAC Conference Marketing Landscapes: A Pause for Thought, 2008-05-27 - 2008-05-30.

Cairns, Patricia and Alexander, Nicholas and Doherty, Anne Marie and Quinn, Barry (2008) International retail divestment : a conceptual framework. In: 15th Recent Advances in Retailing and Services Science Conference, 2008-08-07 - 2008-08-07.

Cairns, Patricia and Doherty, Anne Marie and Alexander, Nicholas and Quinn, Barry (2008) Understanding the international retail divestment process. Journal of Strategic Marketing, 16 (2). pp. 111-128. ISSN 0965-254X

Cambra-Fierro, J.J. and Hart, S. and Polo-Redondo, Y. (2008) Environmental respect: ethics or simply business? a study in the small and medium enterprise (SME) context. Journal of Business Ethics, 82 (3). pp. 645-656. ISSN 0167-4544

Cambra-Fierro, J.J. and Pola-Redondo, Y. and Wilson, A.M. (2008) The influence of an organisation's corporate values on employees' personal buying behaviour. Journal of Business Ethics, 81 (1). pp. 157-167. ISSN 0167-4544

Carey, Lindsey and Shaw, Deidre and Shiu, Edward (2008) The impact of ethical concerns on family consumer decision-making. International Journal of Consumer Studies, 32 (5). pp. 553-560. ISSN 1470-6423

Centeno, E. and Harker, M.J. and Ibrahim, E.E.B. and Wang, L.W. (2008) What is postgraduate marketing education for? observations from the UK. European Business Review, 20 (6). pp. 547-566. ISSN 0955-534X

Chen, Xiaomin and Alexander, Nicholas and Doherty, Anne Marie (2008) Franchisor and franchisee relationships in the retail sector in China. In: 15th International Conference on Recent Advances in Retailing and Services Science, 2008-01-01 - 2008-01-01.

Criado, Irene and Fernandez, Manuel and Carlos, Larrinaga and Husillos, Javier (2008) Compliance with mandatory environmental reporting in financial statements : the case of Spain (2001-2003). Journal of Business Ethics, 79 (3). pp. 245-262. ISSN 0167-4544

Demangeot, Catherine and Broderick, Amanda J. and Greenley, Gordon E. (2008) Achieving retail website customer engagement. In: European Marketing Academy (EMAC) 37th Conference, 2008-05-27 - 2008-05-30.

Dimitratos, P. and Johnson, Jeffrey E. and Ibeh, K.I.N. and Slow, Jonathan; McNaughton, Rod B. and Bell, Jim D., eds. (2008) UK export performance research 1990-2003: review and theoretical framework. In: Entrepreneurship and Globalization. Contemporary Issues in Business and Globalization . Sage Publications, London, United Kingdom. ISBN 9781847875006

Doyle, Stephen and Moore, Christopher and Doherty, Anne Marie and Hamilton, Morag (2008) Brand context and control : the role of the flagship store in B&B Italia. International Journal of Retail and Distribution Management, 36 (7). pp. 551-563. ISSN 0959-0552

Eiting, Alexander and Blut, Markus and Evanschitzky, Heiner and Woisetschläger, David (2008) Modeling complex interactions of switching barriers: a latent profile approach. In: American Marketing Association Summer Educators Conference, 2008-08-08 - 2008-08-11.

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, D. (2008) Der einfluss der organisationsstruktur auf teamperformance : eine gruppenexperimentelle studie. Managementforschung, 18. pp. 1-34.

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, M. (2008) Relationship quality in franchise systems : an empirical assessment. In: Global Marketing Conference, 2008-03-20 - 2008-03-23.

Evanschitzky, H. and Jockisch, M. and Woisetschläger, David (2008) Do you think I'm blind? effects of new customer acquisition promotion on existing customers. In: 37th European Marketing Academy Conference, 2008-05-30.

Evanschitzky, H. and Lentz, P. and Woisetschläger, David American Marketing Association ( AMA ) (Funder) , ed. (2008) Are newspaper subscribers closely connected or just bound by contract? Moderating effects in the four-stage-loyalty model. In: 2008 AMA Winter Educators' Conference, 2008-02-15 - 2008-02-18.

Evanschitzky, H. and Mujahid, Ali and Ennis, Sean (2008) Internationalisation of software firms: view from a developing country. Symposium on the Entrepreneurship-Innovation-Marketing interface. Universitate Karlsruhe, Germany, October. In: 2nd Symposium on the Entrepreneurship Innovation Marketing Interface, 2008-10-23 - 2008-10-25.

Evanschitzky, H. and Woisetschläger, David (2008) Communication of price increases: how can negative consumer reactions be reduced? In: 2008 AMA Winter Educators' Conference, 2008-02-15 - 2008-02-18.

Evanschitzky, H. and Woisetschläger, David (2008) Too old to choose? the effects of age and age related constructs on consumer decision making. Advances in Consumer Research, 35. pp. 630-636. ISSN 0098-9258

Evanschitzky, H. and van Wangenheim, F. and Woisetschläger, David and Blut, M. (2008) Consumer ethnocentrism in the German market. International Marketing Review, 25 (1). pp. 7-32. ISSN 0265-1335

Evanschitzky, Heiner and Iyer, Gopalkrishnan R. and Caemmerer, Barbara (2008) Dimensions of satisfaction in retail settings : a research note. Journal of Relationship Marketing, 7 (3). pp. 275-285. ISSN 1533-2667

Fain, Nusa and Kline, Mihael and Mavric, Tanja and Duhovnik, Joze (2008) Creativity of virtual teams in innovation processes : the case of european global product realization. In: R&D Management Conference 2008, 2008-06-17 - 2008-06-20.

Fain, Nusa and Mavric, Tanja and Duhovnik, Joze and Schoormans, Jan; (2008) Integration mechanisms affecting the R&D-marketing interface in SMEs of growing economies : the case of Slovenia. In: Proceedings of 7th international symposium on tools and methods of competitive engineering - TMCE 2008. UNSPECIFIED.

Fain, Nusa and Moes, Niels and van Doorn, Ellemieke and Duhovnik, Joze (2008) (Re)designing the design education in a knowledge-based economy. In: 10th International design conference - DESIGN 2008, 2008-01-01.

Fain, Nusa and Moes, Niels and van Doorn, Ellemieke and Duhovnik, Joze (2008) A novel design education approach for professional global product realization. In: International Conference on Engineering and Product Design Education 2008, 2008-09-04 - 2008-09-05.

Fain, Nusa and van Doorn, Ellemieke and Moes, Niels and Kline, Mihael and Duhovnik, Joze; (2008) Adding the society perspective to triple helix : the case of (European) global product realization. In: Proceedings of 7th international symposium on tools and methods of competitive engineering - TMCE 2008. UNSPECIFIED.

Finch, John H. and Acha, Virginia L. (2008) Making and exchanging a second-hand oil field, considered in an industrial marketing setting. Marketing Theory, 8 (1). pp. 45-66. ISSN 1470-5931

Gounaris, Spiros (2008) Antecedents of internal marketing practice: some preliminary empirical evidence. International Journal of Service Industry Management, 19 (3). pp. 400-434. ISSN 0956-4233

Gounaris, Spiros (2008) The notion of internal market orientation and employee job satisfaction: some preliminary evidence. Journal of Services Marketing, 22 (1). pp. 68-90. ISSN 0887-6045

Gounaris, Spiros and Koritos, Christos (2008) Investigating the drivers of Internet banking adoption decision : a comparison of three alternative frameworks. International Journal of Bank Marketing, 26 (5). pp. 282-304. ISSN 0265-2323

Gounaris, Spiros and Koritos, Christos (2008) Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption. Journal of Financial Services Marketing, 13 (1). pp. 39-51. ISSN 1363-0539

Gounaris, Spiros and Kostopoulos, Giannis (2008) An empirical investigation of the path from service blueprinting formality to perceived service quality. In: 17th Annual Conference of Services Marketing Excellence, 2008-09-26.

Gounaris, Spiros and Tzempelikos, Nektarios (2008) Criteria for identifying key accounts and business performance - are they linked? In: 37th EMAC Annual Conference 2008, 2008-06-03.

Gounaris, Spiros and Tzempelikos, Nektarios (2008) Key account management orientation and its implications : an empirical examination. In: 2nd International Conference of the Global Sales Science Institute (GSSI), 2008-03-17 - 2008-03-17.

Grant, I. and Crosier, Keith (2008) Marketing in the era of accountability. [Review]

Grant, I. and Woisetschläger, David and Evanschitzky, H. and Jockisch, M. (2008) New customer promotions and their impact on existing customers. In: Academy of Marketing Sciences Annual Conference 2008, 2008-05-28 - 2008-05-31. (Unpublished)

Hamill, J. and Stevenson, Alan (2008) Book review: Get to the top on google. International Journal of Market Research, 50 (6). pp. 843-844. ISSN 0025-3618

Hamilton, K.L. and Catterall, M. (2008) Cooperation and conflict in family decision making. European Advances in Consumer Research, 8.

Hamilton, K.L. and Catterall, M. (2008) I can do it! consumer coping and poverty. Advances in Consumer Research, 35. pp. 551-556. ISSN 0098-9258

Hamilton, K.L. and Catterall, Miriam and Maclaren, Pauline and Stevens, Lorna (2008) Materialist feminism: reinstating a wider social critique in research on gender and consumer behavior gender. In: 9th ACR Conference on Gender, Marketing, and Consumer Behavior, 2008-06-16 - 2008-06-19.

Harker, M.J. and Thomas, M.J. and Crosier, K. and Brennan, R. (2008) Marketing intelligence and planning: past, present and future. Marketing Intelligence and Planning, 26 (1). pp. 7-10. ISSN 0263-4503

Hassan, L.M. and Shiu, E.M.K. and Thrasher, J. and Fong, G. and Hastings, G. (2008) Exploring the effectiveness of cigarette warning labels: findings from the United States and United Kingdom arms of the International Tobacco Control (ITC) Four Country Survey. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 263-274.

He, Hong-Wei (2008) Corporate identity/strategy interface : implications for corporate level marketing. European Journal of Marketing, 42 (1-2). pp. 10-15. ISSN 0309-0566

Hynes, N. (2008) Why colour matters: the importance of colour in corporate visual identity. Journal of Brand Management.

Hynes, N. and Mollenkopf, Diane A. (2008) Capturing strategic alliance outcomes: an analysis of motives, objectives and outcomes. International Journal of Technology Management, 43 (1/2/3). pp. 194-211. ISSN 0267-5730

Hynes, N. and Wilson, J. (2008) Co-evolution in supply chains. In: 1st European B2B Marketing Workshop, 2008-06-20 - 2008-06-21. (Unpublished)

Ibeh, K.I.N. (2008) Foreign direct investment motivations of nascent transnational corporations from Africa. In: 11th Annual McGill International Entrepreneurship Conference, 2008-12-05 - 2008-12-08.

Ibeh, K.I.N. and Borchert, O.; (2008) A quintessential 'born global'? case evidence from a rapidly internationalising Canadian small firm. In: Handbook of Ethnic Minority Entrepreneurship. Edward Elgar.

Ibeh, K.I.N. and Vissak, T. and Paliwoda, S.J. (2008) Internationalising from the European periphery: triggers, processes, and trajectories. Journal of Euromarketing, 17 (1). pp. 35-48. ISSN 1049-6483

Ibeh, Kevin and Carter, Sara (2008) Editorial: perspectives on women, globalisation and global management. Journal of Business Ethics, 83 (1). pp. 1-3. ISSN 0167-4544

Jafari, Aliakbar (2008) Globalisation and intercultural learning: young adult Iranians' consumption practices and lifestyle choices. In: Consumer Culture Theory Conference, 2008-06-19 - 2008-06-22.

Jafari, Aliakbar (2008) The consequences of cultural globalisation among young Iranian consumers : self-reflexivity and identity dilemmas. In: Consumer Culture Theory Conference, 2008-06-19 - 2008-06-22.

Jafari, Aliakbar (2008) A feminist reading of consumer experiences and marketplace paradoxes in Iran. In: 9th ACR Conference on Gender, Marketing, and Consumer Behaviour, 2008-06-16 - 2008-06-19. (Unpublished)

Jafari, Aliakbar (2008) The impact of cultural globalisation on the interrelatedness of identity construction and consumption practices of Iranian youth. European Advances in Consumer Behaviour, 8. pp. 539-41. ISSN 0306-8293

Jafari, Aliakbar and Goulding, Christina (2008) “We are not terrorists!” UK‐based Iranians, consumption practices and the “torn self”. Consumption, Markets and Culture, 11 (2). pp. 73-91. ISSN 1025-3866

Lam, W. and Harker, M.J. (2008) Making sense of the process of creating and 'reproducing' Chinese family business. In: Academy of Innovation and Entrepreneurship Anuual Conference, 2008-03-27 - 2008-03-29. (Unpublished)

Malairaja, Chandra and Zawdie, Girma (2008) Science parks and university–industry collaboration in Malaysia. Technology Analysis and Strategic Management, 20 (6). pp. 727-739. ISSN 1465-3990

McCartney, Glenn and Butler, R. and Bennett, Marion (2008) A strategic use of the communication mix in the destination image-formation process. Journal of Travel Research, 47 (2). pp. 183-196. ISSN 0047-2875

Moes, Niels and Koojman, Adrie and van Doorn, Ellemieke and Fain, Nusa; Bust, Philip D ., ed. (2008) Ergonomics aspects of video conferencing. In: Contemporary ergonomics 2008. Contemporary Ergonomics . Taylor & Francis, GBR, pp. 69-74. ISBN 9780415465755

Mukherjee, A. and He, Hong-Wei (2008) Company identity and marketing : an integrative framework. Journal of Marketing Theory and Practice, 16 (2). pp. 111-125. ISSN 1069-6679

Paliwoda, S.J. (2008) The impact of international marketing on SME's. In: CIM Marketing Summit, 2008-04-05.

Paliwoda, S.J. and Vrontis, D. (2008) Wine marketing: a survey investigation in the Cyprus wine industry. In: CIRCLE (Centre for International Research in Consumers Location and their Environments) Conference, 2008-03-28 - 2008-03-29.

Paliwoda, Stanley J.; Jolly, Adam, ed. (2008) Managing the challenges of international growth. In: Growing Business Handbook. Kogan Page, London, pp. 275-278. ISBN 9780749453466

Paliwoda, Stanley J. and Ryans, John K. (2008) International Marketing: Modern and Classic Papers. Edward Elgar Publishing, Cheltenham, United Kingdom. ISBN 978 1 84376 649 0

Punjaisr, Khanyapuss and Wilson, Alan and Evanschitzky, Heiner (2008) Exploring the influences of internal branding on employees' brand promise delivery: Implications for strenthening the customer-brand relationships. Journal of Relationship Marketing, 7 (4). pp. 407-424. ISSN 1533-2667

Punjaisri, K. and Wilson, A.M. (2008) Internal branding as a tool to ensure the employees' brand promise delivery. In: International Conference on Management and Marketing Sciences, 2008-05-23 - 2008-05-25.

Ramaseshan, Balasubramanian and Evanschitzky, H. (2008) Mediating effect of program loyalty on the relationships between value perception and relationship investment on customer loyalty. In: Australian and New Zealand Marketing Academy (ANZMAC), 2008-12-01 - 2008-12-03.

Ryans, J.K. and Paliwoda, S.J.; Paliwoda, S.T. and Ryans, J.K., eds. (2008) Critical writings in international marketing. In: International Marketing: Modern and Classic Papers. Edward Elgar, United Kingdom. ISBN 978-1-84376-649-0

Sharma, A. and Iyer, G.R. and Evanschitzky, H. (2008) Personal selling of high technology products : the solutions selling imperative. Journal of Relationship Marketing, 7 (3). pp. 287-308.

Shiu, E.M.K. and Hassan, L.M. and Walsh, G.; (2008) A conceptual model of antecedents and consequences of consumer uncertainty: model development and critical assessment. In: Winter Educators Conference 2008. Winter Educators Conference, 19 . Curran Associates, Inc., Austin Texas. ISBN 9781605603513

Story, V. and O'Malley, L. and Hart, S. and Saker, J. (2008) The development of relationships and networks for successful radical innovation. Journal of Customer Behaviour, 7 (3). pp. 187-200. ISSN 1475-3928

Tadajewski, Mark and Saren, Michael (2008) The past is a foreign country : amnesia and marketing theory. Marketing Theory, 8 (4). pp. 323-338. ISSN 1470-5931

Tonner, A. (2008) Cookbook choice a matter of self-identity. In: British Sociology Association Conference 2008, 2008-03-28 - 2008-03-30. (Unpublished)

Vogel, V. and Evanschitzky, H. and Ramaseshan, R. (2008) Customer equity drivers and future sales. Journal of Marketing, 72 (6). pp. 98-108.

Vrontis, Demetris and Paliwoda, Stanley J. (2008) Branding and the Cyprus wine industry. Journal of Brand Management, 16 (3). pp. 145-159.

Vukasinovic, Nikola and Fain, Nusa and Zavbi, Roman and Duhovnik, Joze (2008) Design education in virtual environments. In: 6. mednarodni znanstveni posvet, 2008-04-16.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K.; (2008) How do individual-level and country characteristics affect the intention to quit smoking? In: Winter Educators' Conference 2008. AMA Educators Proceedings, 19 . Curran Associates, Inc., New York, United States of America. ISBN 9781605603513

Walsh, G. and Wunderlich, M. and Evanschitzky, H. (2008) Analysis of moderator variables: investigating the customer satisfaction-loyalty link. European Journal of Marketing, 42 (9/10). pp. 977-1004. ISSN 0309-0566

Wheeler, C.N. and Ibeh, K.I.N. and Dimitratos, P. (2008) UK export performance research - review and implications. International Small Business Journal, 26 (2). pp. 207-239. ISSN 0266-2426

Wilson, A.M. and Lai, Tzu ching and Murphy, H. and Holzgreve, J. (2008) The implications of on-line, word of mouth and social networks on the marketing of hotels and travel related services. In: AMA 17th Annual Frontiers in Service Conference, 2008-10-02 - 2008-10-05.

Wilson, A.M. and Zeithaml, V. and Bitner, M. and Gremler, D. (2008) Services marketing: 1st European edition. McGraw Hill, Maidenhead. ISBN 9780077107956

Yi, Youjae and Gong, Taeshik (2008) The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior. Industrial Marketing Management, 37 (7). pp. 767-783.

van Doorn, Ellemieke and Moes, Niels and Fain, Nusa; (2008) Attitude development in designer's education. In: Proceedings of the TMCE 2008. UNSPECIFIED, TUR.

2007

Acedo, F.J. and Jones, M. (2007) Speed of institutionalization and entrepreneurial cognition: insights and a comparison between international new ventures, exporters and domestic firms. Journal of World Business, 42 (3). pp. 236-252. ISSN 1090-9516

Airey, L. and Backett-Milburn, K. and Hogg, G.M. and McKie, L. and Rankine, L. (2007) Reciprocity, work and care in the food retail sector. Work, Employment and Society. ISSN 0950-0170

Alvarez-Gil, Maria Jose and Berrone, Pascual and Husillos, Javier and Lado, Nora (2007) Reverse logistics, stakeholders' influence, organizational slack, and managers' posture. Journal of Business Research, 60 (5). pp. 463-473. ISSN 0148-2963

Baker, M.J. and Hart, S. (2007) Product strategy and management, 2nd edition. FT Prentice Hall, Harlow, UK. ISBN 978-0-273-69450-2

Black, Iain and Tagg, Stephen (2007) A grounded theory of doctors' information search behaviour. Implications for information provision, pharmaceutical market entry and development. Journal of Marketing Management, 23 (3-4). pp. 347-366. ISSN 0267-257X

Blut, M. and Evanschitzky, H. and Vogel, V. and Ahlert, Dieter (2007) Switching barriers in the four-stage loyalty model. Advances in Consumer Research, 34. pp. 726-734. ISSN 0098-9258

Brownlie, D. and Hewer, P.A.; Saren, M. and MacLaran, P. and Goulding, C. and Elliot, R. and Shankar, A. and Caterall, M., eds. (2007) Concerning marketing critterati: beyond nuance, estrangement and elitism. In: Critical Marketing: Defining the Field. Butterworth - Heinemann, United Kingdom, pp. 44-68. ISBN 9780750680660

Brownlie, D. and Hewer, P.A. (2007) Consumer culture matters: insights from contemporary representations of cooking. Advances in Consumer Research, 34. pp. 175-179. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. (2007) Culture of consumption of car afficionados: aesthetics and consumption communities. International Journal of Sociology and Social Policy, 27 (3/4). pp. 106-119.

Brownlie, D. and Hewer, P.A. and Treanor, S.; Cova, B. and Kozinets, R. and Shankar, A., eds. (2007) Sociality in motion: exploring logics of tribal consumption among cruisers. In: Consumer Tribes. Butterworth - Heinemann, United Kingdom, pp. 109-128. ISBN 9780750680240

Brownlie, Douglas and Hewer, Paul (2007) Prime beef cuts : culinary images for thinking 'men'. Consumption, Markets and Culture, 10 (3). pp. 229-250. ISSN 1025-3866

Brownlie, Douglas and Hewer, Paul and Ferguson, Pauline (2007) Theory into practice : meditations on cultures of accountability and interdisciplinarity in marketing research. Journal of Marketing Management, 23 (5-6). pp. 395-409. ISSN 0267-257X

Caemmerer, Barbara and Wilson, Alan (2007) An evaluation of customer feedback mechanisms in the public sector. In: British Academy of Management Conference 2007, 2007-09-10 - 2007-09-13.

Caemmerer, Barbara and Wilson, Alan (2007) An investigation into the service orientation discrepancy phenomenon in a public sector setting. In: Academy of Marketing Conference, 2007-07-03 - 2007-07-06.

Cairns, Patricia and Alexander, Nicholas and Doherty, Anne Marie and Quinn, Barry (2007) Divestment activity in international markets : reasons and responses. In: British Academic of Management Conference 2007, 2007-09-10 - 2007-09-13, University of Warwick.

Demangeot, C. and Broderick, A.J. (2007) Conceptualising consumer behaviour in online shopping environment. International Journal of Retail and Distribution Management, 35 (11). pp. 878-894. ISSN 0959-0552

Doherty, Anne Marie and Alexander, Nicholas (2007) Entry mode and market selection by international retailers : a re-evaluation of the decision process. In: 14th International Conference on Recent Advances in Retailing and Services Science, 2007-06-29 - 2007-07-01.

Downey, Hilary and Hamilton, Kathy L. and Catterall, Miriam (2007) Researching vulnerability: What about the researcher? European Journal of Marketing, 41 (7/8). pp. 734-739. ISSN 0309-0566

Ennis, Sean and Bernard, Kenneth N. and Ferris, B. (2007) The outsourcing option in the supply chain: a sectoral study. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University. (Unpublished)

Eschweiler, M. and Evanschitzky, H. and Woisetschläger, David (2007) Laborexperimente in der marketingwissenschaft : bestandsaufnahme und leitfaden bei varianzanalytischen auswertungen. In: Wirtschaftswissenschaftliches Studium wist, 1900-01-01.

Evanschitzky, H. (2007) Market orientation of service networks: direct and indirect effects on sustained competitive advantage. Journal of Strategic Marketing, 15 (4). pp. 349-368. ISSN 0965-254X

Evanschitzky, H. and Ahlert, D.; (2007) Managing service networks' success. In: Advances in Services Innovation. Springer, New York, pp. 151-165.

Evanschitzky, H. and Ahlert, D. and Blaich, G. and Kenning, P. (2007) Knowledge management in knowledge intensive service networks: a strategic management approach. Management Decision, 45 (2). pp. 265-283.

Evanschitzky, H. and Baumgarth, C. and Hubbard, R. and Armstrong, J. (2007) Replication research's disturbing trend. Journal of Business Research, 60 (4). pp. 411-415. ISSN 0148-2963

Evanschitzky, H. and Iyer, G. (2007) E-Services: opportunities and threats. Springer. ISBN 978-3-8350-0801-4

Evanschitzky, H. and Kenning, P. and Vogel, V. and Ahlert, D. (2007) Consumer price knowledge in the market for apparel. International Journal of Retail and Distribution Management, 35 (2). pp. 97-119. ISSN 0959-0552

Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.

Finch, J.H. (2007) Economic sociology as a strange other to both sociology and economics. History of the Human Sciences, 20 (2). pp. 123-140.

Gotsi, Diamandoula and Andriopoulos, Constantine and Wilson, Alan (2007) Cultural alignment in corporate rebranding : a case study. In: Association of Collegiate Marketing Educators Conference, 2007-03-01.

Gounaris, Spiros and Chatzipanagioti, Kalliopi (2007) Measuring the effectiveness of marketing information systems: an empirically validated instrument. Marketing Intelligence and Planning, 25 (6). pp. 612-631. ISSN 0263-4503

Gounaris, Spiros and Koritos, Christos (2007) Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Gounaris, Spiros and Papadakis, George (2007) Organizational antecedents of ERP user acceptance. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Gounaris, Spiros and Tzempelikos, Nektarios (2007) Key account management effectiveness – a pilot relationship marketing perspective. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Gounaris, Spiros and Tzempelikos, Nektarios and Chatzipanagioti, Kalliopi (2007) The relationships of customer-perceived value, satisfaction, loyalty and behavioral intentions. Journal of Relationship Marketing, 6 (1). pp. 63-87. ISSN 1533-2667

Grant, I.; Ekström, Karin M. and Tufte, Birgitte, eds. (2007) Online privacy - an issue for children. In: Children, media and consumption: on the front edge. Yearbooks . Nordicom, Göteborgs universitet, Göteborg, Sweden, pp. 63-78. ISBN 978-91-89471-51-1

Grant, I. and McLeod, C. (2007) Advertising agency planning - conceptualising network relationships. Journal of Marketing Management, 23 (5/6). pp. 425-442. ISSN 0267-257X

Grant, I. and O'Donohoe, S. (2007) Brand in hand? a contextualised account of adolescents' mobile phone consupmtion. Advances in Consumer Research, 34. pp. 280-285. ISSN 0098-9258

Grant, Ian and O'Donohoe, Stephanie (2007) Why young consumers are not open to mobile marketing communications. International Journal of Advertising, 26 (2). pp. 223-246. ISSN 0265-0487

Grant, Ian C. and Hassan, Louise M. and Hastings, Gerard B. and Mackintosh, Anne Marie and Eadie, Douglas, Cancer Research UK (Funder) (2007) The influence of branding on adolescent smoking behaviour: exploring the mediating role of image and attitudes. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 1-11.

Hamilton, K.L.; (2007) Making sense of consumer disadvantage. In: Critical Marketing: Defining the Field. Elsevier, pp. 178-192. ISBN 978-0-7506-8066-0

Hamilton, K.L. and Catterall, M.; Lees, Margaret and Davis, Teresa and Gregory, Gary, eds. (2007) Keeping up appearances: low-income consumers' strategies aimed at disguising poverty. In: Asia-Pacific Advances in Consumer Research. Association for Consumer Research, 184 - 189.

Hamilton, S. and Hewer, P.A. and Brownlie, Douglas (2007) Cultures of community and consumption: an exploratory study of identity transition and social practice. In: Academy of Marketing Annual Conference, 2007-07-01. (Unpublished)

Harker, M.J. and Bennan, R. and Ward, J. and Fierro, J. (2007) The teaching and learning of relationship marketing. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Hart, S. and Baker, M.J. (2007) The marketing book 6th edition. Butterworth - Heinemann, Oxford, UK. ISBN 978-0-7506-8566-5

Hassan, L.M. and Shiu, E.M.K. (2007) Gender differences in low risk single-occasion drinking: an application of the theory of planned behaviour. International Journal of Consumer Studies, 31 (4). pp. 317-325. ISSN 1470-6423

Hassan, L.M. and Walsh, G. and Shiu, E.M.K. and Hastings, G. and Harris, F. (2007) Modeling persuasion in social advertising: a study of responsible thinking in anti-smoking promotion in eight Eastern EU (European Union) member states. Journal of Advertising, 36 (2). ISSN 0091-3367

He, Hong-Wei and Balmer, J. (2007) Identity studies : multiple perspectives and implications for corporate-level marketing. European Journal of Marketing, 41 (7/8). pp. 765-785. ISSN 0309-0566

He, Hong-Wei and Balmer, J. (2007) Perceived corporate identity/strategy dissonance : triggers and managerial responses. Journal of General Management, 33 (1). pp. 71-91. ISSN 0306-3070

He, Hong-Wei and Mukherjee, A. (2007) I am, ergo I shop : does store image congruity explain shopping behaviour of Chinese consumers? Journal of Marketing Management, 23 (5-6). pp. 443-460. ISSN 0267-257X

Hewer, P.A. and Brownlie, Douglas (2007) Exploring consumer culture and theories of practice. In: Fourth Interpretive Consumer Research Workshop, 2007-04-26 - 2007-04-27.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. and Ferguson, P. (2007) That petrol emotion: emancipatory scenes and neo-tribal consumption. In: Consumer Culture Theory Conference, 2007-05-26 - 2007-05-27. (Unpublished)

Hutchinson, Karise and Alexander, Nicholas and Quinn, Barry and Doherty, Anne Marie (2007) Internationalization motives and facilitating factors : qualitative evidence from smaller specialist retailers. Journal of International Marketing, 15 (3). pp. 96-122. ISSN 1069-031X

Hutchinson, Karise and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2007) International market entry strategies employed by smaller specialist retailers. In: 14th European Association for Education and Research in Commercial Distribution Conference (EAERCD 2007), 2007-06-27 - 2007-06-29, Institute for Commerce and International Marketing, Saarland University.

Hynes, N. (2007) Why colour matters: the importance of colour in corporate visual identity. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Hynes, N. and Mollenkopf, D.A. (2007) Partners with the right attitude: why strategic orientation matters in firm to firm relationships. In: International Marketing and Purchasing Group Conference, 2007-01-01. (Unpublished)

Ibeh, K.I.N. and Carter, S. and Hamill, J. (2007) Developing female talent for global management : a study of the world's top-rated business schools. In: 33rd Annual Conference of the European International Business Academy, 2007-12-13 - 2007-12-15.

Ibrahim, E.E.B. and Ezepue, P.O. (2007) Factors stimulating initial export activity: any difference for Nigerian firms? Journal of African Business, 8 (2). pp. 7-26. ISSN 1522-8916

Jafari, Aliakbar (2007) Two Tales of a City: an exploratory study of cultural consumption among Iranian youth. Iranian Studies, 40 (3). pp. 367-383. ISSN 0021-0862

Keeling, D. and Shiu, E.M.K. and Newholm, T. and Laing, A. and Hogg, G.M.; (2007) A conceptual framework for understanding use of the internet for health related information. In: Expanding the Knowledge Economy: Issues, Applications, Case Studies, Part 1. IOS Press, pp. 495-504. ISBN 978-1-58603-801-4

Micheli, Pietro and Jaina, Joe and Lemke, Fred and Verganti, Roberto (2007) Perceptions of product design. In: 14th International Product Development Management Conference, 2007-06-10 - 2007-06-11.

Paliwoda, S.J. (2007) Ethnicity and decision making for internationalization. Management Decision, 45 (10). pp. 1622-1635.

Paliwoda, S.J. and Librowicz, M. (2007) Positioning a MBA program against the effects of ideology, culture and economic growth. Journal of Teaching in International Business, 19 (1). pp. 5-27. ISSN 0897-5930

Paliwoda, S.J. and Marinova, S. (2007) The marketing challenges within the enlarged single European market. European Journal of Marketing, 41 (3-4). pp. 233-244. ISSN 0309-0566

Petrovici, D. and Paliwoda, S.J. (2007) An empirical examination of public attitudes towards advertising in a transitional economy. International Journal of Advertising, 26 (2). pp. 247-276.

Powell, Shaun M. and Ennis, Sean (2007) Organisational marketing in the creative industries. Qualitative Market Research: An International Journal, 10 (4). pp. 375-389. ISSN 1352-2752

Punjaisri, K and Wilson, Alan (2007) The role of internal branding in the delivery of employee brand promise. In: 12th International Conference on Corporate and Marketing Communications, 2007-03-08.

Punjaisri, K. and Wilson, A.M. (2007) The role of internal branding in the delivery of employee brand promise. Journal of Brand Management, 15 (1). pp. 57-70.

Sharma, A. and Levy, M. and Evanschitzky, H. (2007) The variance in sales performance explained by the knowledge structures of salespeople. Journal of Personal Selling and Sales Management, 27 (2). pp. 169-181. ISSN 0885-3134

Shaw, D. and Shiu, E.M.K. and Beckin, C. and Hassan, L. and Hogg, G. (2007) Intending to be ethical: An examination of consumer choice in sweatshop avoidance. Advances in Consumer Research, 34. pp. 31-38. ISSN 0098-9258

Shiu, E.M.K. (2007) The impact of consumer uncertainty on purchase intention: an extension to the theory of planned behaviour in the context of avoiding food additives. In: 36th EMAC Annual Conference 2007, 2007-05-22 - 2007-05-25, Reykjavik University.

Shiu, E.M.K. and Hassan, L.M. and Thomson, J.A. and Shaw, D. (2007) An empirical examination of the extended model of goal directed behaviour: assessing the role of behavioural desire. In: UNSPECIFIED.

Thompson, K.J. and Schofield, P. (2007) An investigation of the relationship between public transport performance and destination satisfaction. Journal of Transport Geography, 15 (2). pp. 136-144. ISSN 0966-6923

Thomson, J.A. and Shaw, D. and Shiu, Edward; Borghini, Stefania and McGrath, Mary Ann and Otnes, Cele, eds. (2007) An application of the extended model of goal directed behaviour within smoking cessation : an examination of the role of emotions. In: European advances in consumer research. European Advances in Consumer Research . Association for Consumer Research, Duluth, MN, pp. 73-79.

Van Wangenheim, F. and Evanschitzky, H. and Wunderlich, M. (2007) Does the employee-customer satisfaction link hold for all employee groups? Journal of Business Research, 60 (7). pp. 690-697. ISSN 0148-2963

Walsh, G. and Beatty, S. (2007) Customer-based corporate reputation of a service firm : scale development and validation. Journal of the Academy of Marketing Science, 35 (1). pp. 127-143. ISSN 0092-0703

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Hastings, G. (2007) Attitude, comprehension, and thinking as a basis for market segmentation in social marketing. In: To be assertained, 1900-01-01.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Hastings, G. (2007) Profiling the target audience of a social marketing campaign: a cluster analysis approach. In: To be assertained, 1900-01-01.

Wilson, Alan (2007) Ethnography for Marketers: A Guide to Consumer Immersion. [Review]

Wilson, Alan; Baker, Michael and Hart, Susan, eds. (2007) Marketing research. In: The Marketing Book. Routledge, London, pp. 140-155. ISBN 9780750685665

Wilson, Fiona and Carter, Sara and Tagg, Stephen and Shaw, Eleanor and Lam, Wing (2007) Bank loan officers' perceptions of business owners: the role of gender. British Journal of Management, 18 (2). pp. 154-171. ISSN 1045-3172

2006

Acedo, F.J. and Barroso, C. and Casanueva, C. and Galán, J.L. (2006) Co-authorship in management and organizational studies: an empirical and network analysis. Journal of Management Studies, 43 (5). pp. 957-983. ISSN 0022-2380

Acedo, F.J. and Barroso, Carmen and Galan, J.L. (2006) The resource based theory: dissemination and main trends. Strategic Management Journal, 27 (7). pp. 621-636. ISSN 0143-2095

Austin, N.K. and Ibeh, K.I.N. and Yee, J.C.C. (2006) Consumer trust in the online travel marketplace. Journal of Internet Commerce, 5 (2). pp. 21-39. ISSN 1533-2861

Brock, J.U. and Ibeh, K.I.N. and Zhou, J. (2006) Does global virtuality render FDI obsolete? In: 32nd Annual Conference of the European International Business Academy, 2006-12-07 - 2006-12-09. (Unpublished)

Brownlie, D. and Hewer, P.A. (2006) Stoveside potterings and other transformations: on cooking representations of culinary culture. Advances in Consumer Research, 7. pp. 623-634. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. and Treanor, S. (2006) Identity in motion: an exploratory study of conspicious consumption among car cruisers. Finanza Marketing e Produzione, 5. pp. 99-107. ISSN 1593-2230

Cairns, Patricia and Alexander, Nicholas and Doherty, Anne Marie and Quinn, Barry (2006) Understanding the retail divestment process. In: 8th Triennial AMS/ACRA Retailing Conference, 2006-11-01 - 2006-11-04, Embassy Suites International Drive/Jamaican Court Hotel.

Chen, J. and Paliwoda, S. (2006) Identifying and measuring knowledge transfer in the consumer new brand purchase decision. Journal of Euromarketing, 15 (3). pp. 51-72. ISSN 1049-6483

Doherty, Anne Marie and Alexander, Nicholas (2006) Power and control in international retail franchising. European Journal of Marketing, 40 (11/12). pp. 1292-1316. ISSN 0309-0566

Doherty, Anne Marie and Cairns, Patricia and Alexander, Nicholas and Quinn, Barry (2006) The role of leadership in the international retail divestment process. In: British Academy of Management Conference 2006, 2006-09-12 - 2006-09-14.

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing service quality and satisfaction in police services using SERVQUAL. In: To be assertained, 1900-01-01.

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12.

Donnelly, Mike and Kerr, Neil J. and Rimmer, Russell and Shiu, Edward M. (2006) Assessing the quality of police services using SERVQUAL. Policing: An International Journal of Police Strategies and Management, 29 (1). pp. 92-105. ISSN 1363-951X

Egan, J. and Harker, M.J. (2006) The past, present and future of relationship marketing. Journal of Marketing Management, 22 (1). pp. 215-242. ISSN 0267-257X

Evanschitzky, H. and Aalto-Setälä, V. and Kenning, P. and Vogel, V. (2006) Differences in consumer price knowledge between Germany and Finland: a cross-cultural study. International Review of Retail, Distribution and Consumer Research, 16 (5). pp. 591-599.

Evanschitzky, H. and Ahlert, D. (2006) Multi-channel management im spannungsfeld von kundenzufriedenheit und organisation (Multi-channel management in the interaction between customer and organization). Thexis, 4. pp. 21-25.

Evanschitzky, H. and Ahlert, D. and Blut, M.H.; (2006) Current status and future evolution of retail formats. In: Retailing in the 21st century - current and future trends. Springer, pp. 289-308.

Evanschitzky, H. and Iyer, G.R. and Plabmann, H. (2006) The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59 (12). pp. 1207-1213. ISSN 0148-2963

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705

Evanschitzky, H. and van Wangenheim, F. (2006) Customer value based entry decision in international markets. Journal of Relationship Marketing, 5 (1). pp. 79-91. ISSN 1533-2667

Fong, G. T. and Hyland, A. and Borland, R. and Hammond, D. and Hastings, G. and McNeill, A. and Anderson, S. and Cummings, K. M. and Allwright, S. and Mulcahy, M. and Howell, F. and Clancy, L. and Thompson, M. E. and Connolly, G. and Driezen, P. (2006) Reductions in tobacco smoke pollution and increases in support for smoke-free public places following the implementation of comprehensive smoke-free workplace legislation in the Republic of Ireland : findings from the ITC Ireland/UK Survey. Tobacco Control, 15 (Suppl ). iii51-iii58. ISSN 0964-4563

Goffin, Keith and Lemke, Fred and Szwejczewski, Marek (2006) An exploratory study of ‘close’ supplier-manufacturer relationships. Journal of Operations Management, 24 (2). pp. 189-209. ISSN 0272-6963

Gonzales, A. and Paliwoda, S.J. (2006) Segmenting the older consumer for online travel. Marketing Review, 6. pp. 331-348. ISSN 1469-347X

Gounaris, Spiros (2006) Internal-market orientation and its measurement. Journal of Business Research, 59 (4). pp. 432-448. ISSN 0148-2963

Gounaris, Spiros (2006) Modeling the relationship between customer perceived value, satisfaction, loyalty and behavioral intentions. In: 35th Annual EMAC Conference, 2006-05-23.

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2006) Uncovering the keys to successful service elimination : project ServDrop. Journal of Services Marketing, 20 (1). pp. 24-36. ISSN 0887-6045

Gounaris, Spiros and Stathakopoulos, Vlasis (2006) Διοίκηση Στρατηγικών Σχέσεων : Μάρκετινγκ και Πωλήσεις για Πελάτες Στρατηγικής Σημασίας. Stamoulis, Athens. ISBN 9603516635

Grant, I. (2006) Creative approaches to new media research. Young Consumers: Insights and Ideas for Responsble Marketers, 7 (2). pp. 51-56. ISSN 1747-3616

Hamilton, K.L. and Catterall, M. (2006) Consuming love in poor families: Children's influence on consumption decisions. Journal of Marketing Management, 22 (9-10). pp. 1031-1052. ISSN 0267-257X

Hamilton, K.L. and Downey, H. and Catterall, M. (2006) A sheep in wolf's clothing: exploring researcher vulnerability. Advances in Consumer Research, 33. pp. 672-677. ISSN 0098-9258

Hamilton, Kathy and Catterall, Miriam (2006) Transitions into poverty: An exploratory study into how families cope when faced with income reduction and limited consumption opportunities. Marketing Review, 6 (2). pp. 123-136. ISSN 1469-347X

Harker, M.J. (2006) Full wallets: the customer perspective on loyalty cards. Journal of Consumer Behaviour. ISSN 1472-0817

Harker, M.J. (2006) Realpolitik: consumer morality and emotions in marketing relationships. Journal of Relationship Marketing. ISSN 1533-2667

Harris, F. and MacKintosh, A. M. and Anderson, S. and Hastings, G. and Borland, R. and Fong, G. T. and Hammond, D. and Cummings, K. M. (2006) Effects of the 2003 advertising/promotion ban in the United Kingdom on awareness of tobacco marketing : findings from the International Tobacco Control (ITC) Four Country Survey. Tobacco Control, 15. pp. 26-33. ISSN 0964-4563

He, Hong-Wei and Balmer, John (2006) Alliance brands : building corporate brands through strategic alliances? Journal of Brand Management, 13 (4/5). pp. 242-256. ISSN 1350-231X

Hennig-Thurau, Thorsten and Houston, Mark B. and Walsh, G. (2006) The differing role of success drivers across sequential channels: an application to the motion picture industry. Journal of the Academy of Marketing Science, 34 (4). pp. 559-575. ISSN 0092-0703

Hewer, P.A. and Brownlie, D. (2006) Constructing hortiporn: on the aesthetics of stylised exteriors. Advances in Consumer Research, 33. pp. 36-42. ISSN 0098-9258

Heyer, K.S. and Ibeh, K.I.N. and Young, S. (2006) Ethnic ties and ethnic networks and the internationalisation of UK-based Indian small and medium-sized enterprises. International Journal of Entrepreneurship and Innovation, 6 (6). pp. 508-525. ISSN 1465-7503

Hutchinson, Karise and Quinn, Barry and Alexander, Nicholas and Doherty, Anne Marie (2006) The internationalisation of SME specialist retailers. In: 8th Triennial AMS/ACRA Retailing Conference, 2006-11-01 - 2006-11-04, Embassy Suites International Drive/Jamaican Court Hotel.

Hynes, N. and Lo, S. (2006) Innovativeness and consumer involvement in the Chinese market. Singapore Management Review, 28 (2). pp. 31-46. ISSN 0129-5977

Hynes, N. and Mollenkopf, D. (2006) Strategic orientation and performance in dedicated biotechnology firms. International Journal of Technology Marketing, 1 (3). pp. 243-264. ISSN 1741-878X

Hynes, Niki and Gurau, Calin and Chan, Henry (2006) Consumer trust and its effect on sustainable e-commerce development in China. World Review of Entrepreneurship, Management and Sustainable Development, 2 (1-2). pp. 23-35. ISSN 1746-0573

Ibeh, K.I.N. and Ibrahim, E.E.B. and Panayides, P.M. (2006) International market success among smaller agri-food companies : Some case study evidence. International Journal of Entrepreneurial Behaviour and Research, 12 (2). pp. 85-104.

Ibrahim, E.E.B. and Joseph, M. (2006) A customers' perception of electronic service delivery in the UK retail banking sector. International Journal of Bank Marketing, 24 (7). pp. 475-493.

Iyer, G.R. and Sharma, A. and Evanschitzky, H. (2006) Global marketing of industrial products: are interpersonal relationships always critical? Industrial Marketing Management, 35 (5). pp. 611-620.

Kajzer, I. and Saren, M.A.J. (2006) The living product - using the creative nature of metaphors in the search for sustainable marketing. Business Strategy and the Environment, 17 (6). pp. 398-410. ISSN 0964-4733

Laing, A. and Newholm, T. and Hogg, G.M. and Shiu, E.M.K. (2006) Regulating for satisfaction: patients, professionals and regulation in the information society. In: To be assertained, 1900-01-01.

Moore, Christopher and Doherty, Anne Marie and Doyle, Stephen (2006) Flagship stores as a market entry method : perspectives from luxury fashion retailing. In: 8th Triennial AMS/ACRA Retailing Conference, 2006-11-01 - 2006-11-04, Embassy Suites International Drive/Jamaican Court Hotel.

Newholm, T. and Laing, A. and Hogg, G.M. (2006) Assumed empowerment: Consuming services in the knowledge economy. European Journal of Marketing, 40 (9-10). pp. 944-1012. ISSN 0309-0566

Ozcaglar-Toulouse, N. and Shiu, E.M.K. and Shaw, D. (2006) In search of fair trade : ethical consumer decision-making in France. International Journal of Consumer Studies, 30 (5). pp. 502-514. ISSN 1470-6423

Paliwoda, S.J. and Chen, J. (2006) The internal influence of three dimensional knowledge on consumer acceptance of a brand from the multi-branding firm. In: 5th Annual Hawaii International Conference on Business, 2005-05-26 - 2005-05-29.

Paliwoda, S.J. and Luk, P. and Chua, C. (2006) Guanxi in risk taking and uncertain business conditions: a universal practice? an exploratory study. In: Academy of International Business Annual Conference, 2006-06-23 - 2006-06-26.

Papastathopoulou, Paulina and Avlonitis, George and Gounaris, Spiros (2006) Information and communication technologies’ adoption : scenarios for success and failure. In: American Marketing Association Summer Conference, 2006-07-11.

Papastathopoulou, Paulina and Gounaris, Spiros and Avlonitis, George (2006) Successful new-to-the-market versus ‘me-too’ retail financial services : the influential role of marketing, sales, EDP/systems and operations. International Journal of Bank Marketing, 24 (1). pp. 53-70. ISSN 0265-2323

Roslender, R. and Hart, S. (2006) Interfunctional co-operation in progressing accounting for brands: the case of brand management accounting. Journal of Accounting and Organizational Change, 2 (3). pp. 229-247. ISSN 1832-5912

Shaw, D. and Shiu, E.M.K. and Bekin, C. and Hassan, L.M. and Hogg, G.M. and Wilson, E.M. (2006) An examination of the volitional stages in consumer decisions. In: To be assertained, 1900-01-01.

Shaw, Deirdre and Hogg, Gillian and Wilson, Elaine and Shiu, Edward and Hassan, Louise (2006) Fashion victim : the impact of fair trade concerns on clothing choice. Journal of Strategic Marketing, 14 (4). pp. 427-440. ISSN 0965-254X

Shaw, E. (2006) Small firm networking: an insight into outcomes and motivating factors. International Small Business Journal, 24 (1). pp. 15-29. ISSN 0266-2426

Shaw, E. and Stringfellow, L. (2006) Networks, trust and social capital. International Small Business Journal, 24 (4). pp. 424-427. ISSN 0266-2426

Shiu, E.M.K. and Hassan, L.M. and Shaw, D. and Thomson, J.A. (2006) An application of the extended model of goal directed behaviour within social marketing: nicotine replacement therapy as a method of smoking cessation. In: To be assertained, 1900-01-01.

Slater, J. and Paliwoda, S. and Pease, S. (2006) The erosion of stable shareholder practice in Japan ("Anteikabunushi Kosaku"). International Business Review, 15 (6). pp. 618-640. ISSN 0969-5931

Stringfellow, Lindsay and Ennis, Sean and Brennan, Ross and Harker, Michael John (2006) Mind the gap: the relevance of marketing education to marketing practice. Marketing Intelligence and Planning, 24 (3). pp. 245-256. ISSN 0263-4503

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2006) A study of R&D portfolio management among UK organisations. International Journal of Management and Decision Making, 7 (6). pp. 604-616. ISSN 1462-4621

Thomson, J.A. and Hassan, L.M. and Shiu, E.M.K. and Shaw, D. (2006) Enacting risk reduction: An examination of the volitional stages of smoking cessation within Scotland. International Journal of Consumer Studies, 30 (3). pp. 256-270. ISSN 1470-6423

Tih, Siohing and Ennis, Sean (2006) Cross industry analysis of consumer assessments of internet retailers' service performance. International Journal of Retail and Distribution Management, 34 (5). pp. 290-307. ISSN 0959-0552

Vardar, N. and Paliwoda, S.J. (2006) Coca Cola - the enduring heritage brand in Britain and Turkey. Advertising Express, VI (1). pp. 49-60. ISSN 1749-740X

Walsh, G. and Dinnie, K.J. and Weidmann, K.P. (2006) How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing, 20 (6). pp. 412-420. ISSN 0887-6045

Wilson, A.M. (2006) Marketing research: an integrated approach 2nd edition. FT Prentice Hall, United Kingdom. ISBN 027369474X

Wilson, Alan (2006) Response rate survey : survey shows further debate needed to boost respondent numbers. Research LIve. p. 13.

Wilson, Alan and Bonnyman, Carolyn (2006) Reputation measurement and tracking for the public sector. In: 2nd Annual International Colloquium on the Dynamics of Brand, Corporate Identity and Reputation in the Knowledge Economies, 2006-09-01.

Yi, Youjae and Gong, Taeshik (2006) The antecedents and consequences of service customer citizenship and badness behavior. Seoul Journal of Business, 12 (2). pp. 145-176.

2005

Acedo, F.J. and Casillas, J.C. (2005) Current paradigms in the international management field: an author co-citation analysis. International Business Review, 14 (5). pp. 619-639. ISSN 0969-5931

Acha, V. and Finch, J.H.; (2005) Paths to deepwater in the international petroleum industry. In: Technology, Knowledge and the Firm: Implications for Strategy and Industrial Change. Edward Elgar, pp. 73-91. ISBN 1843768771

Ahlert, D. and Becker, B. and Evanschitzky, H. and Hesse, J. and Salfeld, A. (2005) Exzellenz in Makrenmanagement und Vertrieb (Excellence in Brand Management and Sales). Springer. ISBN 3-8350-0027-6

Ahlert, D. and Evanschitzky, H. and Wunderlich, M.; (2005) Kooperative unternehmensnetzwerke: nationale und internationale entwicklungs- und wachstumsperspektiven des franchising. In: Kooperationen, Allianzen und Netzwerke. Gabler Verlag, pp. 564-586. ISBN 3409219854

Al-Asmar, H. and Hardwick, H. and Ibrahim, E.E.B. (2005) Factors stimulating initial export activity: any difference for sub-Saharan African firms? In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

Avlonitis, George and Idounas, Kostis and Gounaris, Spiros (2005) Pricing objectives over the service life cycle : some empirical evidence. European Journal of Marketing, 39 (5/6). pp. 696-714. ISSN 0309-0566

Baumgarth, C. and Evanschitzky, H. (2005) Die Rolle von Replikationen in der Marketingwissenschaft. Marketing ZFP, 27 (4). pp. 253-262. ISSN 0344-1369

Brownlie, D. and Hewer, P.A. and Treanor, S. (2005) Identity, affiliation and resistance: understanding consumption amongst car cruisers. In: Academy of Marketing Annual Conference, 2005-07-05 - 2005-07-07.

Brownlie, Douglas and Hewer, Paul and Horne, Suzanne (2005) Culinary tourism : An exploratory reading of contemporary representations of cooking. Consumption, Markets and Culture, 8 (1). pp. 7-26. ISSN 1025-3866

Caemmerer, B. (2005) The development of service orientation, Scottish enterprise. Other. UNSPECIFIED.

Devlin, E and Anderson, S and Hastings, G and Macfadyen, L (2005) Targeting smokers via tobacco product labelling : opportunities and challenges for Pan European health promotion. Health Promotion International, 20 (1). pp. 41-49. ISSN 0957-4824

Dinnie, K.J. (2005) Nation Branding: Concepts, Issues, Practice. Butterworth - Heinemann. ISBN 0-7506-8349-X

Dinnie, K.J. and Hogg, G.M. (2005) Nation branding: meeting the challenge of encapsulation. European Journal of Marketing.

Dolfsma, W. and Finch, J.H. and McMaster, R. (2005) Market and society: how do they relate and how do they contribute to welfare? Journal of Economic Issues, 39 (2). pp. 347-356. ISSN 0021-3624

Doyle, M.J. and Carus, D. and Pridham, M.S. (2005) A system to retrieve consumer-facing product information. British Food Journal, 107 (10). pp. 781-791. ISSN 0007-070X

Egan, J. and Harker, M.J. (2005) Relationship marketing. Sage Library in Business Management . Sage, United Kingdom. ISBN 1412908663

Ennis, Sean and Sio-Hong, T. (2005) Student subjects as internet services users surrogates. In: 34rd European Marketing Academy Conference, 2005-05-24 - 2005-05-27. (Unpublished)

Erdogan, B.Z. and Tagg, S. and Hart, S. (2005) Identifying 'Dr Innovator' in the primary care sector in the UK. Journal of Medical Marketing, 5 (1). pp. 77-84. ISSN 1745-7904

Evanschitzky, H. and Ahlert, D. and Hesse, J. (2005) Zwischen relevance und rigor: der erfolgreiche einsatz der erfolgsforschung in wissenschaft und praxis. Wirtschaftswissenschaftliches Studium, 34 (7). pp. 362-367.

Evanschitzky, H. and Ahlert, D. and Kenning, P. and Vogel, V.; (2005) Das preiswissen deutscher kunden: eine international vergleichende status quo-analyse. In: Handelsforschung (Trommsdorff V.). To be assertained, pp. 259-277.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David; (2005) Markenmanagement in internationalen märkten. In: Internationalisierung von dienstleistungen (Bruhn M., Stauss, B.). To be assertained, pp. 229-252.

Evanschitzky, H. and Goutier, M.; (2005) Network relationship management bei dienstleistungen. In: Jahrbuch Handelsmanagement 2005 (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 107-123.

Finch, J.H. and Orillard, M. (2005) Complexity and the economy: implications for economic policy. Edward Elgar, Gloucestershire. ISBN 184376668X

Finch, J.H. and Orillard, M.; (2005) Introduction: the scope of complexity and its implications for economic policy. In: Complexity and the Economy: Implications for Economic Policy. Edward Elgar, Gloucestershire, pp. 1-14. ISBN 184376668X

Gill, J. and Ibrahim, E.E.B. (2005) A positioning strategy for a tourist destination, based on analysis of customer's perceptions and satisfactions. Marketing Intelligence and Planning, 23 (2). pp. 172-188.

Gounaris, Spiros (2005) Measuring service quality in B2B services : an evaluation of the SERVQUAL scale vis-à-vis the INDSERV scale. Journal of Services Marketing, 19 (6). pp. 421-435. ISSN 0887-6045

Gounaris, Spiros (2005) Trust and commitment influences on customer retention : insights from business-to-business services. Journal of Business Research, 58 (2). pp. 126-140. ISSN 0148-2963

Gounaris, Spiros (2005) An alternative measure for assessing perceived quality of software house services. Service Industries Journal, 25 (6). pp. 803-823. ISSN 0264-2069

Gounaris, Spiros (2005) The impact of internal market orientation on employee job satisfaction : some preliminary evidence. In: 34th Annual EMAC Conference, 2005-05-24.

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2005) Antecedents of perceived quality in the context of internet retail stores. Journal of Marketing Management, 21 (7/8). pp. 669-700. ISSN 0267-257X

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2005) Service elimination decision-making and the product life cycle model : project servdrop. In: 12th Biannual Conference of World Marketing Association, 2005-07-05.

Grant, Ian C. (2005) Young people's relationships with online marketing practices: an intrusion too far? Journal of Marketing Management, 21 (5). pp. 607-623. ISSN 0267-257X

Grougiou, Vassiliki and Wilson, Alan (2005) The role of employee's age in senior customers' evaluation of the service encounter : a phenomenological study. Journal of Macromarketing, 25 (2). p. 269. ISSN 0276-1467

Hamilton, K.L. and Catterall, M. (2005) Towards a better understanding of the low income consumer. Advances in Consumer Research, 32 (1). pp. 627-632. ISSN 0098-9258

Harker, M.J.; Harker, M.J. and Egan, J., eds. (2005) Relationship marketing defined? In: Relationship Marketing. Sage, United Kingdom. ISBN 1412908663

Hastings, Gerard and Anderson, Susan and Cooke, Emma and Gordon, Ross (2005) Alcohol marketing and young people's drinking : a review of the research. Journal of Public Health Policy, 26 (3). pp. 296-311. ISSN 0197-5897

He, Hong-Wei and Balmer, John (2005) The saliency and significance of generic identity : an exploratory study of UK building societies. International Journal of Bank Marketing, 23 (4). pp. 334-348. ISSN 0265-2323

Hewer, P.A. and Brownlie, Douglas (2005) Re-enchantment and the kitchen: exploring the visual grammar of culinary cultures. In: Workshop on interpretive consumer research, 2005-05-06 - 2005-05-08.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. (2005) Identity in motion: an exploratory study of conspicuous consumption among car cruisers. In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

Hibbert, S.A. and Hogg, G.M. and Quinn, T. (2005) Social entrepreneurship: Understanding consumer motives for buying the Big Issue. Journal of Consumer Behaviour, 4 (3). pp. 159-173. ISSN 1472-0817

Hibbert, Sally A. and Home, Suzanne and Tagg, Stephen K. (2005) Charity retailers in competition for merchandise: Examining how consumers dispose of used goods. Journal of Business Research, 58 (6). pp. 819-828. ISSN 0148-2963

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

Hood, D. and Henderson, K. (2005) Branding in the United Kingdom public library service. New Library World, 106 (1/2). ISSN 0307-4803

Huq, M.M. and Toyama, M. (2005) An analysis of factors influencing the development of new products in the Thai food industry. International Journal of Technology Management and Sustainable Development, 5 (2). pp. 159-173. ISSN 1474-2748

Ibeh, K.I.N. (2005) Firm-level internationalisation in sub-Sahara: review and implications. In: Academy of International Business UK Chapter Annual Conference, 2005-04-08 - 2005-04-09. (Unpublished)

Ibeh, K.I.N. (2005) Internationalisation among smaller sub-Saharan African forms: summary evidence and implications. In: 6th International Conference of the International Academy of African Business and Development, 2005-04-06 - 2005-04-09.

Ibeh, K.I.N. (2005) Toward a greater level of international entrepreneurship among agribusiness firms: Resource levers and strategic options. Management International Review, 45 (3). pp. 59-81.

Ibeh, K.I.N. and Wheeler, C.N. (2005) A resource-centred interpretation of export performance. International Entrepreneurship and Management Journal, 1 (4). pp. 539-556. ISSN 1554-7191

Ibeh, Kevin I.N. and Luo, Yin and Dinnie, Keith J. (2005) E-branding strategies of internet companies: Some preliminary insights from the UK. Journal of Brand Management, 12 (5). pp. 355-373.

Ibrahim, E.E.B. and Sothornopabutr, P. (2005) Country-of-origin and consumer evaluation of mobile handsets: a comparative study of Scotland and Thailand. In: European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

Laing, Angus and Newholm, Terry and Hogg, Gillian (2005) Crisis of confidence : re-narrating the consumer-professional discourse. Advances in Consumer Research, 32. pp. 514-521. ISSN 0098-9258

Lemke, Fred and Cserba, Martin (2005) Die kraft der hidden needs. Advisory – Das Magazin für unternehmerische Kompetenz. p. 11.

Lemke, Fred and Goffin, Keith (2005) Auswahlentscheidungen objektiv treffen. Wissensmanagement – Das Magazin für Führungskräfte (7). pp. 10-12.

Lemke, Fred and Goffin, Keith (2005) Neue methoden der marktforschung – den versteckten bedürfnissen auf der spur. Sales Business. pp. 38-41.

Neergaard, E. and Shaw, E. and Carter, S.L. (2005) The impact of gender, social capital and networks on business ownership: a research agenda. International Journal of Entrepreneurial Behaviour and Research, 11 (5). pp. 338-357. ISSN 1355-2554

Ozcaglar-Toulouse, N. and Hassan, L.M. and Shiu, E.M.K. and Shaw, D.; (2005) Understanding ethical consumer decision-making: comparing and contrasting france and the UK. In: Marketing : Building Business, Shaping Society, 2005 Academy of Marketing Conference. Dublin Institute of Technology Faculty of Business, Dublin, Republic of Ireland. ISBN 1905824009

Sakalaskaus, D. and Ibeh, K.I.N. (2005) Internet marketing and the realty sector: some cross-national insights from Canada and the UK. Journal of Euromarketing, 14 (4). pp. 53-76. ISSN 1049-6483

Stead, M.V. and Tagg, S.K. and Mackintosh, A.M. and Eadie, A. (2005) Development and evaluation of a mass media theory of planned behaviour intervention to reduce speeding. Health Education Research, 20 (1). pp. 36-50. ISSN 0268-1153

Szwejczewski, Marek and Lemke, Fred and Goffin, Keith (2005) Manufacturer-supplier relationships : an empirical study of German manufacturing companies. International Journal of Operations and Production Management, 25. pp. 875-897. ISSN 0144-3577

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2005) Risk management during new product development : an exploratory study. In: 12th International Product Development Management Conference, 2005-06-12 - 2005-06-14.

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2005) Risk measurement and management during new product development : an exploratory study. In: EurOMA International Conference on Operations and Global Competitiveness, 2005-06-19 - 2005-06-22.

Thomson, J.A. and Shiu, E.M.K. and Shaw, D. (2005) Understanding smoking cessation: an application of the extended model of goal-directed behaviour. In: To be assertained, 1900-01-01.

Wagner, Beverly and Fillis, I. (2005) An exploratory study of SME supplier development and local sourcing in the grocery retail sector. The International Journal of Retail and Distribution Management, 33 (10). pp. 716-733.

Walsh, G. and Groth, M. and Wiedmann, K. (2005) An examination of consumers' motives to switch energy suppliers. Journal of Marketing Management, 21 (3). pp. 421-440. ISSN 0267-257X

Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : an update. In: XVth International Conference of RESER, 2005-09-01.

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : the challenges ahead. In: 14th Annual Frontiers in Services Conference, 2005-10-01.

Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

2004

Alexander, Nicholas and Doherty, Anne Marie (2004) International market entry : management competencies and environmental influences. European Retail Digest, 42 (Summer). pp. 14-19. ISSN 1352-9633

Banerjee, M. and Hogg, G.M. and Hart, S. (2004) Does the level of experiencehave an effect on CRM programs? Exploratory research findings. Industrial Marketing Management, 33 (6). pp. 549-560.

Chen, J. and Paliwoda, S.J. (2004) The influence of the company name in consumer variety seeking. Journal of Brand Management, 11 (3). pp. 219-231.

Dimitratos, Pavlos and Nakos, Georg and Ennis, Sean and Plakoyiannaki, Emmanuella; Zahra, S.A. and Mason, Colin and Greene, P. and Harrison, R.T. and Lerner, M., eds. (2004) Toward a broader measurement of international entrepreneurship. In: Frontiers of entrepreneurship research 2004 : proceedings of the twenty-fourth annual entrepreneurship research conference. Babson College, Babson Park, USA, p. 492. ISBN 0910897255

Dinnie, Keith J. (2004) Country-of-origin 1965-2004: a literature review. Journal of Customer Behaviour, 3 (2). pp. 165-213. ISSN 1475-3928

Doherty, Anne Marie (2004) Fashion marketing - building the research agenda. European Journal of Marketing, 38 (7 spec). pp. 744-748. ISSN 0309-0566

Doherty, Anne Marie and Alexander, Nicholas (2004) Relationship development in international retail franchising : case study evidence from the UK fashion sector. European Journal of Marketing, 38 (9/10). pp. 1215-1235. ISSN 0309-0566

Ennis, S. and Sio-Hong, T. (2004) Internet retailing: determinants of consumers' intentional repurchases of internet services. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)

Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)

Ennis, Sean and Krok-Paszkowski, Andrew (2004) Can non-executive directors add real value to SME performance? In: 17th UIC Research Symposium on Marketing and Entrepreneurship, 2005-01-01. (Unpublished)

Ennis, Sean and Sio-Hong, T. (2004) Influence of product classification on service quality - satisfaction - intention link in the internet retail context. In: 38th Academy of Marketing Conference, 2004-01-01. (Unpublished)

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David; (2004) Internationalisierung von franchisesystemen. In: Jahrbuch Handelsmanagement (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 303-321.

Evanschitzky, H. and Hesse, J.; (2004) Vertrieb in der konsumgüterindustrie. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 75-87.

Evanschitzky, H. and Iyer, G.R. and Hesse, J. (2004) E-satisfaction: a re-examination. Journal of Retailing, 80 (3). pp. 237-247. ISSN 0022-4359

Evanschitzky, H. and Woisetschläger, David; (2004) Internationalisierung einer marke. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 49-62.

Evanschitzky, H. and Wunderlich, M.; (2004) Integriertes zufriedenheitsmanagement in dienstleistungsnetzwerken. In: Erfolg mit dienstleistungen (Kreiblich R., Oertel B.). To be assertained, pp. 353-363.

Fillis, Ian and Johansson, Ulf and Wagner, Beverly (2004) A qualitative investigation of smaller firm e-business development. Journal of Small Business and Enterprise Development, 11 (3). pp. 349-361. ISSN 1462-6004

Frimpong, J. and Wilson, A.M. (2004) A reconceptualisation of the satisfaction-service performance thesis. Journal of Services Marketing, 18 (6). pp. 471-481. ISSN 0887-6045

Frimpong, Kwabena and Wilson, Alan (2004) Employee service orientation : a broader conceptualisation and measurement. In: British Academy of Management Conference 2004, 2004-08-30 - 2004-09-01, University of St. Andrews.

Frimpong, Kwabena and Wilson, Alan (2004) Satisfaction dimensions and their impact on service orientation. In: QUIS Conference, 2004-06-01.

Fynes, Brian and De Burca, Sean and Marshall, D. and Ennis, Sean (2004) A contingency model of supply chain relationship quality and performance. In: 13th annual international purchasing and supply education and research association conference, 2004-04-04 - 2004-04-07. (Unpublished)

Gill, J. and Ibrahim, E.E.B. (2004) Positioning strategy in international tourism market: an examination of tourists' perceptions and satisfaction towards Barbados as international destination. In: Academy of Marketing Science Conference (AMS), 2004-05-26 - 2004-05-29.

Goffin, Keith and Lemke, Fred (2004) Uncovering your customer’s hidden needs. European Business Forum (18). pp. 45-47.

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2004) Managing the firms’ behaviour through market orientation development. European Journal of Marketing, 38 (11/12). pp. 1481-1508. ISSN 0309-0566

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2004) Identifying the antecedences of service elimination performance. In: 33rd Annual EMAC Conference, 2004-05-25.

Gounaris, Spiros and Stathakopoulos, Vlasis (2004) Antecedents and consequences of brand loyalty : an empirical study. Journal of Brand Management, 11 (4). pp. 283-306. ISSN 1350-231X

Grant, Ian C. (2004) Communicating with young people through the eyes of practitioners. Journal of Marketing Management, 20 (5-6). pp. 591-606. ISSN 0267-257X

Grougiou, V. and Wilson, A.M. (2004) Call centres: the attitudes of the grey market. Journal of Customer Behaviour, 3 (2). pp. 147-164. ISSN 1475-3928

Harker, M.J. (2004) Lenses and mirrors : the customer perspective on part-time marketers. Marketing Intelligence and Planning, 22 (6). pp. 663-672. ISSN 0263-4503

Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2004) Navigating the new product development process. Industrial Marketing Management, 33 (7). pp. 619-626.

Hart, Susan and Sittimalakrom, Wuthichai (2004) Market orientation versus quality orientation: sources of superior business performance. Journal of Strategic Marketing, 12 (4). pp. 243-253. ISSN 0965-254X

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Niko (2004) Delivering customer loyalty schemes in retailing: exploring the employee dimension. International Journal of Retail and Distribution Management, 32 (4). pp. 190-204. ISSN 0959-0552

Hogg, G. and Shaw, D. and Hassan, L.M. and Shiu, E.M.K. and Wilson, E.M.; (2004) Fashion victim: the impact of sweatshop concerns on clothing choice. In: Proceedings of the 33rd EMAC Conference: Worldwide Marketing? University of Murcia, Murcia, Spain. ISBN 8483714647

Hogg, Gillian and Laing, Angus and Newholm, Terry (2004) Talking together : consumer communities in healthcare. Advances in Consumer Research, 31. pp. 67-73. ISSN 0098-9258

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2004) A study of banker-customer interactions and behavioural loyalty in retail banking. In: Liechtensteinisches Finanzdienstleistungs-Symposium, 2004-04-05. (Unpublished)

Ibeh, K.I.N. (2004) Furthering export participation in less performing developing countries: the effects of entrepreneurial orientation and managerial capacity factors. International Journal of Social Economics, 31 (1). pp. 94-110.

Ibeh, K.I.N. (2004) What do we know about international entrepreneurship in sub-Saharan Africa? In: 7th McGill International Conference on International Entrepreneurship, 2004-09-17 - 2004-09-20. (Unpublished)

Ibeh, K.I.N. and Brock, J.U. (2004) Conducting survey research among organisational populations in developing countries: can the drop and collect technique make a difference? International Journal of Market Research, 46 (3). pp. 375-373.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2004) The drop and collect survey among industrial populations: Theory and empirical evidence. Industrial Marketing Management, 33 (2). pp. 155-165.

Ibeh, K.I.N. and Lin, H.C. and Young, Stephen (2004) Information technology and electronics firms from Taiwan Province of China in the United Kingdom: Emerging trends and implications. Transnational Corporations, 13 (3). pp. 21-52.

Ibrahim, E.E.B. and Joseph, M. (2004) The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. In: European Marketing Academy Conference (EMAC), 2004-05-18 - 2004-05-21.

Lemke, Fred and Cserba, Martin (2004) New marketing : heutige anforderungen an marketing und kommunikation. In: AFM-Marketing Conference, 2004-11-19 - 2004-11-20.

Levin, E.J. and Mae, Y. and Wright, R.E. (2004) Profit maximization in a multi-product firm with impatient customers. Journal of the Operational Research Society, 55 (3). pp. 211-219. ISSN 0160-5682

Morrison, A.M. and Kang, S.Y. and Lee, J.K. and Taylor, J.S. (2004) Small is beautiful? an evaluation of small hotel websites in the UK and the US. In: Tourism State of the Art II, 2004-06-27 - 2004-06-30. (Unpublished)

Ryans, J. and Paliwoda, S.J.; Paliwoda, S.J. and Ryans, J.K., eds. (2004) Landmarks in the mapping of international marketing. In: Marketing Mind Prints. Palgrave, United Kingdom. ISBN 9781403906823

Shaw, D. and Grehan, E. and Shiu, E.M.K. (2004) An exploration of values in ethical consumer decision making. Journal of Consumer Behaviour, 4 (3). pp. 185-201. ISSN 1472-0817

Shaw, E. (2004) Review of B. Bjerke and C.M. Hultman, 'Entrepreneurial Marketing: the Growth of Small Firms in the New Economic Era'. International Small Business Journal, 22 (1). pp. 110-113.

Shaw, E. (2004) Social Enterpriser and Entrepreneurial Marketing: Myth or Reality. Qualitative Market Research: An International Journal, 7 (3). pp. 194-205. ISSN 1352-2752

Shiu, E.M.K. and Hassan, L.M. and Shaw, D.; (2004) Modelling values in ethical consumer decision-making. In: Virtue in Marketing: Proceedings of the Academy of Marketing Conference. University of Gloucestershire Business School, Cheltenham, United Kingdom. ISBN 1861741480

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2004) Risk measurement and management during new product development : an exploratory study. In: International Workshop on Performance and Risk Measurement: Operations, Logistics and Supply Chain, 2004-12-08 - 2005-12-10.

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2004) An investigation into the use of portfolio management among UK organisations. In: 11th Annual International Product Development Management Conference, 2004-06-20 - 2004-06-22.

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2004) A study of the use of portfolio management among UK organisations. In: 11th Annual International EUROMA Conference, 2004-06-27 - 2004-06-29.

Wilson, Alan (2004) The difficulties of branding a service. In: A Marca Programa Internacional de Alta Direccao, 2004-11-05 - 2004-11-06.

2003

Ahlert, D. and Evanschitzky, H. (2003) Dienstleistungsnetzwerke (Service Networks). Springer. ISBN 3540435727

Bernard, K.N. and Komaromi, L. and Lampikoski, K. and Leppanen, L. and McNair, M.B. and Soeiro, A. (2003) A marketing handbook for adult education. To be assertained.

Bernard, K.N. and McNair, M.B. (2003) Treating education as a business: realities, challenges and opportunities for countries in transition. In: 5th International Conference on Enterprise in Transition, 2003-05-22 - 2003-05-24.

Brennan, R. and Harker, M.J. (2003) E-marketing action. Marketing Review, 3 (4). pp. 419-431. ISSN 1469-347X

Commandeur, Harry R. and Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2003) Industrial companies' evaluation criteria in new product development gates. Journal of Product Innovation Management, 20 (1). pp. 22-36. ISSN 0737-6782

Crawford, I. and Paliwoda, S.J. (2003) An analysis of the Hastings review: "The effects of food promotion on children". Food Advertising Unit, Advertising Association, London, UK.

Crosier, Keith and Gilmore, Charlotte and Grant, Ian C. (2003) Account planning in Scottish advertising agencies: a discipline in transition. Journal of Marketing Communications, 9 (1). pp. 1-15. ISSN 1352-7266

Crosier, Keith and Gilmore, Charlotte and Grant, Ian C. (2003) Account planning: whose role is it anyway? Marketing Intelligence and Planning, 21 (7). pp. 462-472. ISSN 0263-4503

Dimitratos, P. and Ibeh, K.I.N. and Johnson, J.E. and Slow, J. and Young, S. (2003) An empirical study of core rigidities and core competencies of micromultinationals. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13. (Unpublished)

Dimitratos, P. and Ibeh, K.I.N. and Wheeler, C.N. (2003) What factors differentiate between multiple and single foreign market servicing modes? In: 32nd European Marketing Academy Conference, 2003-05-20 - 2003-05-23.

Erdogan, B. Zafer and Tagg, Stephen (2003) The advertising agency manager's response patterns to a mail survey and follow-ups. Marketing Intelligence and Planning, 21 (6). pp. 392-399. ISSN 0263-4503

Evanschitzky, Heiner (2003) Erfolg von Dienstleistungsnetzwerken : ein Netzwerkmarketingansatz [Success of Service Networks]. Gabler Verlag, Wiesbaden. ISBN 3-8244-7967-2

Fillis, Ian and Johansson, Ulf and Wagner, Beverly (2003) A conceptualisation of the opportunities and barriers to e‐business development in the smaller firm. Journal of Small Business and Enterprise Development, 10 (3). pp. 336-344. ISSN 1462-6004

Glynn, William J. and De Burca, Sean and Brannick, Teresa and Fynes, Brian and Ennis, Sean (2003) Listening practices and performance in service organisations. International Journal of Service Industry Management, 14 (3). pp. 333-444. ISSN 0956-4233

Gounaris, Spiros (2003) Μάρκετινγκ υπηρεσιών. Rosili. ISBN 9608574994

Gounaris, Spiros and Avlonitis, George (2003) Exploring the relationship between task environment and market orientation adoption. In: 32nd Annual EMAC Conference, 2003-05-27.

Gounaris, Spiros and Dimitriadis, Sergios (2003) Assessing service quality on the WEB : evidence from B2C portals. Journal of Services Marketing, 17 (5). pp. 529-548. ISSN 0887-6045

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2003) Assessing the importance of the development activities for successful new services : does innovativeness matter? International Journal of Bank Marketing, 21 (5). pp. 266-279. ISSN 0265-2323

Gounaris, Spiros and Stathakopoulos, Vlasis and Athanasopoulos, Andreas (2003) Antecedents to perceived service quality : an exploratory study in the banking sector. International Journal of Bank Marketing, 21 (4). pp. 168-190. ISSN 0265-2323

Grant, Ian C. and Waite, Kathryn (2003) Following the yellow brick road - young adults' experiences of the information super-highway. Qualitative Market Research: An International Journal, 6 (1). pp. 48-57. ISSN 1352-2752

Grougiou, V. and Wilson, A.M. (2003) Financial service call centres: problems encountered by the grey market. Journal of Financial Services Marketing, 7 (4). pp. 360-368. ISSN 1363-0539

Grougiou, Vassiliki and Wilson, Alan (2003) The mismatch between the growth in call centres and the needs of the grey market. In: 32nd EMAC Conference, 2003-05-20 - 2003-05-23.

Grout, Ian and Kajzer, Ingrid (2003) Breaking free from the unsustainable now. Designjournalen, 10 (1). pp. 36-45. ISSN 1400-8963

Harris, S.G.S. and Dibben, M.R. (2003) Export market development: planning and relationship processes of entrepreneurs in different countries. Journal of International Entrepreneurship, 2 (2). pp. 383-403.

Hart, S. (2003) Marketing changes. ITBP, United Kingdom. ISBN 1861526733

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Nikolaos (2003) Retail loyalty schemes : results for a consumer diary study. Journal of Retailing and Consumer Services, 10 (2). pp. 109-119. ISSN 0969-6989

Hewer, P.A. (2003) Consuming gardens: Representations of paradise, nostalgia and postmodernism. Advances in Consumer Research, 6. pp. 327-331. ISSN 0098-9258

Hewer, P.A. (2003) Consuming gardens: paradise, nostalgia and postmodernism. In: European Advances of Consumer Research, 2003-09-01.

Heyer, J.S. and Ibeh, K.I.N. (2003) Ethnic networks and foreign market entry: an exploratory study of smaller UK-based Indian firms. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13. (Unpublished)

Hoe, Lee and Hogg, Gillian and Hart, Susan (2003) Faking it : counterfeiting and consumer contradictions. European Advances in Consumer Behaviour, 6. pp. 60-67. ISSN 0306-8293

Horne, S. and Hewer, P.A. and Kerr, K. (2003) Determining customer needs for living skills and the impact of these needs on services design. In: Academy of Marketing Conference, 1900-01-01.

Horne, S. and Hewer, P.A. and Kerr, K. (2003) The way we live: understanding the acquisition of living skills to facilitate the consumer empowerment of young people in the 21st century. International Journal of Consumer Studies, 23 (3). pp. 226-227. ISSN 1470-6423

Howcroft, B. and Hewerb, Paul and Durkin, M. (2003) Banker-customer interactions in financial services. Journal of Marketing Management, 19 (9-10). pp. 1001-1020. ISSN 0267-257X

Howcroft, Barry and Hewer, Paul and Hamilton, Robert (2003) Consumer decision-making styles and the purchase of financial services. Services Industries Journal, 23 (3). pp. 63-81. ISSN 0264-2069

Hultman, C. and Shaw, E. (2003) The interface between transactional and relational orientation in small service firm's marketing behaviour. Journal of Marketing: Theory and Practice, 11 (1). pp. 36-51. ISSN 1069-6679

Ibeh, K.I.N. (2003) Factors stimulating initial export activity: some empirical evidence. In: 4th International Conference of the International Academy of African Business and Development, 2003-04-09 - 2003-04-12.

Ibeh, K.I.N. (2003) On the internal drivers of export performance among Nigerian firms: Empirical findings and implications. Management Decision, 41 (3). pp. 217-225.

Ibeh, K.I.N.; (2003) SME internationalisation policies in the sub-Saharan Africa: lessons from the OECD countries. In: Dimensions of African Business and Development. Sheffield Hallam University Press, pp. 167-181. ISBN 0863399738

Ibeh, K.I.N. (2003) Toward a contingency framework of export entrepreneurship: Conceptualisations and empirical evidence. Small Business Economics, 20 (1). pp. 49-68.

Ibeh, K.I.N. and Sakalaskaus, D.; (2003) Internet usage and marketing relationships in the real estate sector : a study of recent property buyers in Canada and the UK. In: Internationalization: Firm Strategies and Management. Academy of International Business Series . Macmillan, GBR, pp. 262-273. ISBN 1-4039-0671-8

Laskey, N. and Wilson, A.M. (2003) Internet based marketing research: a serious alternative to traditional research methods? Marketing Intelligence and Planning, 21 (2). pp. 79-84. ISSN 0263-4503

Lemke, Fred and Goffin, Keith and Szwejczewski, Marek (2003) Investigating the meaning of supplier-manufacturer partnerships : an exploratory study. International Journal of Physical Distribution and Logistics Management, 33 (1). pp. 12-35. ISSN 0960-0035

MacLellan, L.R. and Burnside, R. (2003) Urban tourism and dispersal in Scotland. In: Travel and Tourism Research Association-Europe Conference, 2003-09-24 - 2003-09-27.

McMenemy, D. (2003) Branding as a means of promotion of library and information services. Impact: Journal of the Career Development Group, 6 (3/4). pp. 22-23. ISSN 1468-1625

Paliwoda, S.J.; Baker, M., ed. (2003) International marketing: the issues. In: The Marketing Book (5th Edition). Butterworth - Heinemann, United Kingdom. ISBN 0750656255

Rod, M.R.M. and Paliwoda, S.J. (2003) Multi-sector collaboration: a stakeholder perspective on a government, industry and university collaborative venture. Science and Public Policy, 30 (4). pp. 273-284. ISSN 0302-3427

Shaw, D. and Shiu, E.M.K. (2003) Ethics in consumer choice: a multivariate modelling approach. European Journal of Marketing, 37 (10). pp. 1485-1498. ISSN 0309-0566

Shaw, Eleanor; Hart, Susan, ed. (2003) Marketing through alliances and networks. In: Marketing changes. Thomson Learning, London, pp. 147-170. ISBN 1861526733

Shiu, E.M.K. and Hassan, L.M. (2003) Dodo or phoenix: the contribution of subjective well-being (SWB) and healthy lifestyle (HLS) to the theory of planned behaviour. In: 32nd EMAC Conference, 2003-05-20 - 2003-05-23.

Wagner, B.A. and Fillis, I. and Johansson, U. (2003) E-business and e-supply strategy in small and medium sized businesses (SMEs). Supply Chain Management: An International Journal, 8 (4). pp. 343-354. ISSN 1359-8546

Wakefield, M and Durrant, R and Terry-McElrath, Y and Ruel, E and Balch, GI and Anderson, S and Szczypka, G and Emery, S and Flay, B (2003) Appraisal of anti-smoking advertising by youth at risk for regular smoking : a comparative study in the United States, Australia, and Britain. Tobacco Control, 12 (Suppl ). ii82-ii86. ISSN 0964-4563

Wilson, Alan and Frimpong, Kwabena (2003) Towards an integrated conceptualisation of employee service orientation. In: AMA Services Research Conference, 2003-06-01.

2002

Ahlert, Dieter and Evanschitzky, H. and Hesse, Josef (2002) Exzellenz in Dienstleistung und Vertrieb [Excellence in service and sales]: konzeptionelle Grundlagen und empirische Ergebnisse. Gabler Verlag, Wiesbaden, Germany. ISBN 3409119511

Anderson, S and Hastings, G and MacFadyen, L (2002) Strategic marketing in the UK tobacco industry. Lancet Oncology, 3 (8). pp. 481-486. ISSN 1470-2045

Bernard, K.N. and Komaromi, L. and Lampikoski, K. and Lepannen, L. and McNair, M.B. and Soeiro, A. (2002) Putting adult education on an enterprise basis: interim results from an European trans-national co-operation programme. In: 11th Annual Conference of the European Distance Education Network, 2002-06-16 - 2002-06-19.

Brannick, Teresa and De Burca, Sean and Fynes, Brian and Roche, Evelyn and Ennis, Sean (2002) Service management practice-performance model: a focus on training and listening practices. Journal of European Industrial Training, 26 (8). pp. 394-403. ISSN 2046-9012

Chen, J. and Paliwoda, S.J. (2002) Adoption of new brands from multi-branding firms by Chinese consumers. Journal of Euromarketing, 12 (1). pp. 63-77. ISSN 1049-6483

Collinson, E.M. and Shaw, E.; Warner, Malcolm, ed. (2002) Entrepreneurial marketing. In: International Encyclopaedia of Business and Management (2nd Edition). Thomson Learning, pp. 1747-1753. ISBN 1861529511

Debruyne, Marion and Griffin, Abbie and Hart, Susan and Hultink, Erik Jan and Monaert, Rudy and Robben, Henry (2002) The impact of new product launch strategies on competitive reaction in industrial markets. Journal of Product Innovation Management, 19 (2). pp. 159-170. ISSN 0737-6782

Demirbag, Mehmet and Weir, David (2002) Trust, inter-partner conflicts, cultural distance, commitment and joint venture performance : an empirical analysis of international joint ventures in Turkey. In: 11th Annual World Business Congress of the International Management Development Association (IMDA), 2002-07-10 - 2002-07-14. (Unpublished)

Dinnie, Keith J. (2002) Implications of national identity for marketing. Marketing Review, 2 (3). pp. 285-300. ISSN 1469-347X

Doherty, Anne Marie and Quinn, Barry (2002) Retail franchising : current themes and an agenda for future research. International Journal of Retail and Distribution Management, 30 (5). pp. 224-227. ISSN 0959-0552

Donnelly, M. and McLelland, C. and Shiu, E.M.K.; Ho, S.K.M. and Dalrymple, J.F, eds. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767

Finch, J.H. (2002) The role of grounded theory in developing economic theory. Journal of Economic Methodology, 9 (2). pp. 213-234.

Finch, J.H. and Macmillan, F. and Simpson, G. (2002) On the diffusion of probabilistic investment appraisal and decision-making procedures in the UK's upstream oil and gas industry. Research Policy, 31 (6). pp. 969-988. ISSN 0048-7333

Finch, J.H. and McMaster, R. (2002) On categorical variables and non-parametric statistical inference in the pursuit of causal explanations. Cambridge Journal of Economics, 26 (6). pp. 753-772.

Finch, John H. (2002) Transferring exploration and production activities within the UK's upstream oil and gas industry: a capabilities perspective. Journal of Evolutionary Economics, 12 (1-2). pp. 55-81. ISSN 0936-9937

Foxhall, G. and Laing, S.A. and Lewis, B. and Hogg, G.M. (2002) Predicting a diverse future: Directions and issues in the marketing of services. European Journal of Marketing, 36 (4). pp. 479-494. ISSN 0309-0566

Gounaris, Spiros and Avlonitis, George and Kouremenos, Athanasios and Papavasiliou, Nikolaos (2002) Market share and customer satisfaction : what is the missing link? Journal of Euromarketing, 10 (4). pp. 61-82. ISSN 1049-6483

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2002) An exploratory investigation of the effect of formality on the content of the service elimination process. In: 31st Annual EMAC, 2002-05-28.

Gounaris, Spiros and Venetis, Karin (2002) Trust in industrial service relationships : behavioral consequences, antecedents and the moderating effect of the duration of the relationship. Journal of Services Marketing, 16 (7). pp. 636-655. ISSN 0887-6045

Harker, M.J. (2002) Lingua franca. Journal of Customer Behaviour, 1 (2). pp. 195-214. ISSN 1475-3928

Hart, S. and Hogg, G.M. and Thomson, E. (2002) Does CRM deliver? Journal of Customer Behaviour, 1. pp. 241-268. ISSN 1475-3928

Hart, Susan and Hogg, Gillian M. and Banerjee, M. (2002) An examination of primary stakeholders' opinions in CRM: Convergence and divergence? Journal of Customer Behaviour, 1 (2). pp. 241-268. ISSN 1475-3928

Hogg, Gillian M. and Laing, Angus (2002) Political exhortation, patient expectation and professional execution: Perspectives on the consumerisation of healthcare. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2002) Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing, 20 (3). pp. 111-121. ISSN 0265-2323

Ibeh, K.I.N.; (2002) Export entrepreneurship among environmentally challenged African firms. In: Dynamics of Marketing in African Nations. Greenwood, pp. 285-304. ISBN 156720399X

Ibeh, K.I.N. (2002) On the internal correlates of nigerian firms' export behaviour: empirical evidence and implications. In: 3rd International Conference of the International Academy of African Business and Development, 2002-04-03 - 2002-04-06. (Unpublished)

Ibeh, K.I.N. (2002) Toward greater firm-level international entrepreneurship within the UK agribusiness sector: strategic options and resource. In: 3rd McGill International Entrepreneurship Conference, 2002-09-02.

Ibeh, K.I.N. and Lin, H.C. and Young, S. (2002) The international market development of Taiwanese IT and electronic firms in the UK: emerging trends and theoretical insights. In: 28th European International Business Academy Conference, 2002-12-08 - 2002-12-10. (Unpublished)

Ibeh, K.I.N. and Madicjie, N.; (2002) International marketing for the African incorporated: normalising the absurdities. In: Dynamics of Marketing in African Nations. Greenwood, pp. 191-204. ISBN 156720399X

Ibeh, K.I.N. and Sakalaskaus, D. (2002) Internet usage and marketing relationships in the real estate sector: a study of recent property buyers in Canada and the UK. In: 29th Academy of International Business UK Chapter Annual Conference, 2002-04-12 - 2002-04-13.

Ibeh, K.I.N. and Wheeler, C.N.; (2002) Export behaviour in the UK - a review. In: International Business: Adjusting to New Challenges and Opportunities. Palgrave, pp. 147-165. ISBN 033398410

Lemke, Fred and Goffin, Keith and Szwejczewski, Marek and Pfeiffer, Rolf (2002) Manufacturers and their suppliers : when is ‘partnership’ applicable? In: 13th Annual Meeting of the Production and Operations Management Society, 2002-04-05 - 2002-04-08.

Paliwoda, S.J.; (2002) Can you manage it? (editorial). In: UCAS 2002 Yearbook for Business Studies. Trotman.

Roslender, R. and Hart, S. (2002) Integrating management accounting and marketing in the pursuit of competitive advantage: the case for strategic management accounting. Critical Perspectives On Accounting, 13 (2). pp. 255-277. ISSN 1045-2354

Shaw, D. and Grehan, E. and Hassan, L.M. and Shiu, E.M.K.; Tynan, A.C., ed. (2002) Ethical consumer choice - an exploration of values. In: Academy of Marketing annual conference, University of Nottingham 2-5 July 2002. Academy of Marketing, Nottingham, United Kingdom. ISBN 0853581142

Shaw, D. and Shiu, E.M.K. (2002) An assessment of ethical obligation and self-identity in ethical consumer decision-making: a structural equation modelling approach. International Journal of Consumer Studies, 26 (4). pp. 286-293. ISSN 1470-6423

Shaw, D. and Shiu, E.M.K. (2002) The role of ethical obligation and self-identity in ethical consumer choice. International Journal of Consumer Studies, 26 (2). pp. 109-116. ISSN 1470-6423

Shaw, E. (2002) Learning about entrepreneurial marketing: lessons from social entrepreneurs. In: To Be Ascertained, 2002-01-01. (Unpublished)

Shaw, E.; (2002) Networking. In: International Encyclopaedia of Business and Management. Thomson Learning, pp. 4667-4673. ISBN 0415073995

Shaw, E. (2002) Review of E. Joseph, 'A Welcome Engagement: SMEs and Social Inclusion'. International Small Business Journal, 20 (3). pp. 343-345.

Shaw, E. and Levey, J.; Hassan, Gerry and Warhurst, Chris, eds. (2002) Scotland's new entrepreneurs. In: Anatomy of the New Scotland: Power, Influence and Change. Mainstream Publishing, United Kingdom. ISBN 1840186305

Shiu, E.M.K. and Hassan, L.M.; (2002) A critical comparison of the use of multiple regression and structural equation modelling applied to the theory of planned behaviour. In: Marketing in a changing world : scope, opportunities and challenges: Proceedings of the 31st EMAC Conference. University of Minho. ISBN 9728755007

Tagg, S.K. and Taggart, J.H. and Wheeler, C.N.; Tagg, S.K. and Taggart, J.H. and Wheeler, C.N., eds. (2002) Modelling the export marketing strategy - performance relationship. In: International Business: Adjusting to New Challenges and Opportunities. Academy of International Business Series . Palgrave, United Kingdom, pp. 181-193. ISBN 0-333-984110

Wilson, A. (2002) Satisfaction criteria of short-break leisure travellers. Hospitality Review, 4 (4). pp. 32-36. ISSN 1464-9101

Wilson, A.M. (2002) Attitudes towards customer satisfaction measurment in the retail sector. International Journal of Market Research, 44 (2). pp. 213-222. ISSN 0025-3618

2001

Avlonitis, George and Gounaris, Spiros (2001) Market orientation development : a comparison of industrial vs. consumer goods companies. Journal of Business and Industrial Marketing, 16 (5). pp. 354-81.

Avlonitis, George and Papastathopoulou, Paulina and Gounaris, Spiros (2001) An empirically based typology of product innovativeness for new financial services : success and failure scenarios. Journal of Product Innovation Management, 18 (5). pp. 324-341. ISSN 0737-6782

Barkworth, Louise and Hibbert, Sally and Horne, Suzanne and Tagg, Stephen (2001) Giving at risk? Examining perceived risk and blood donation behaviour. Journal of Marketing Management, 18 (9-10). pp. 905-922. ISSN 0267-257X

Carter, S.L. and Anderson, S. and Shaw, E. (2001) Women's business ownership : a review of the academic, popular and internet literature. Department of Trade and Industry, London, United Kingdom.

Collinson, E.M. and Shaw, E. (2001) Entrepreneurial marketing : a historical perspective on development and practice. Management Decision, 39 (2). pp. 761-767.

Collinson, E.M. and Shaw, E. (2001) Entrepreneurial marketing: a historical perspective. In: To Be Ascertained, 2001-01-01. (Unpublished)

Coombes, Emma and Hibbert, Sally and Hogg, Gillian and Varey, Richard (2001) Consuming identity : the case of Scotland. Advances in Consumer Research, 28 (1). pp. 328-333. ISSN 0098-9258

Demirbag, Mehmet and Tatoglu, Ekrem (2001) Foreign establishment model decisions by western multinational firms in Turkey : Greenfield investments or acquisitions. In: Global Business and Technology Association 2001 International Conference in Istanbul, 2001-07-11 - 2001-07-15. (Unpublished)

Demirbag, Mehmet and Tatoglu, Ekrem and Kaplan, Gokhan (2001) An analysis of motives for retailer internationalisation to central and eastern Europe. In: Global Business and Technology Association 2001 International Conference in Istanbul, 2001-07-11 - 2001-07-15. (Unpublished)

Finch, J.H. and Dinnie, N. (2001) Capturing Knightian advantages of large business organisations through group decision-making processes. International Journal of the Economics of Business, 8 (3). pp. 379-404.

Gabbott, M. and Hogg, G. (2001) Non-Verbal communication in service encounters: a conceptual framework. Journal of Marketing Management, 17 (1). pp. 5-26. ISSN 0267-257X

Gillespie, Cailein H. and Morrison, Alison J. (2001) Commercial hospitality consumption as a live marketing communication system. International Journal of Contemporary Hospitality Management, 13 (4). pp. 183-188. ISSN 0959-6119

Goffin, Keith and Szwejczewski, Marek and Lemke, Fred and Pfeiffer, Rolf (2001) What does ‘partnership’ mean? : a study of supplier management in german manufacturing companies. In: 12th Annual Meeting of the Production and Operations Management Society, 2001-03-30 - 2001-04-02.

Gotsi, D. and Wilson, Alan (2001) Corporate reputation management: Living the brand. Management Decision, 39 (2). pp. 99-104.

Gounaris, Spiros and Avlonitis, George and Kouremenos, Athanasios and Papavasileiou, Nikolaos and Papastathopoulou, Paulina (2001) Market share and customer satisfaction : are they always related? In: 30th Annual EMAC Conference, 2001-05-29.

Hamill, J. (2001) Building sustained customer advantage. In: 7th Annual International Conference of the Banking Institute of Higher Education, 1900-01-01.

Hart, S. (2001) Marketing and management interfaces in the enactment of strategic management accounting practices: an exploratory investigation. CIMA, United Kingdom. ISBN 1-85971489-7

Hart, Susan and Soehadi, A.W. and Tagg, S.K. (2001) Measuring market orientation in the Indonesian retail context. Journal of Strategic Marketing, 9 (4). pp. 285-299. ISSN 0965-254X

Hibbert, Sally and Tagg, Stephen (2001) Shopping motivation: Investigating the shopping process and outcomes of the retail experience at a craft fair. Journal of Marketing Management, 17 (3-4). pp. 341-366. ISSN 0267-257X

Ibeh, K.I.N. (2001) Exploring international entrepreneurial orientation among UK agribusiness firms: a research agenda. In: 4th McGill Conference on International Entrepreneurship, 2001-01-01. (Unpublished)

Ibeh, K.I.N. (2001) Export performance research in the UK: review and theoretical framework. In: Academy of International Business UK Chapter Annual Conference, 2001-01-01. (Unpublished)

Ibeh, K.I.N.; (2001) On the resource-based, intergrative view of small firm internationalisation: an exploratory study of Nigerian firms. In: To be assertained. To be assertained, pp. 72-87.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2001) Drop and pick survey among industrial populations: conceptualisations and empirical evidence. In: British Academy Management Conference, 2001-09-05 - 2001-09-07.

Ibeh, K.I.N. and Young, S. (2001) Exporting as an entrepreneurial act - an empirical study of Nigerian firms. European Journal of Marketing, 35 (5). pp. 566-586. ISSN 0309-0566

MacFadyen, L and Hastings, G and MacKintosh, A M (2001) Cross sectional study of young people's awareness of and involvement with tobacco marketing. BMJ, 322 (7285). pp. 513-7. ISSN 1756-1833

Paliwoda, S.J.; (2001) Welcome to the worlds of business (editorial). In: UCAS 2001 Yearbook for Business Studies. Trotman.

Paliwoda, S.J. and Kirkup, M. and Barron, C. and Jackson, C.L. and Poon, I. (2001) Critical case in e-marketing. Unknown Publisher.

Papastathopoulou, Paulina and Avlonitis, George and Gounaris, Spiros (2001) An integrative model of new service performance : evidence from the Greek financial services market. In: Biannual Conference of World Marketing Association, 2001-07-10.

Papastathopoulou, Paulina and Gounaris, Spiros and Avlonitis, George (2001) What functions influence the success of new-to-the-market vs. ‘me-too’ retail financial services? In: 30th Annual EMAC Conference, 2001-05-29.

Roslender, R. and Hart, S. (2001) In search of strategic management accounting: Theoretical and field study perspectives. Management Accounting Research, 12 (3). pp. 255-279. ISSN 1044-5005

Shaw, D. and Shiu, E.M.K. (2001) Using structural equation modelling to assess the role of ethical obligation and self-identity in the theory of planned behaviour. In: To Be Ascertained, 1900-01-01. (Unpublished)

Shaw, E. (2001) What is the point of networking? : an insight into the motivating factors for small business networking. In: Small Business and Enterprise Development Conference, 2001-01-01. (Unpublished)

Shaw, E. (2001) Who you know is important: an insight into entrepreneurs' motivations for networking. In: UIC/AMA Research Symposium on the Marketing/Entrepreneurship Interface, 2001-01-01. (Unpublished)

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and Pfeiffer, Rolf and Lohmüller, Bertram (2001) Supplier management in German manufacturing companies : An Empirical Investigation. International Journal of Physical Distribution and Logistics Management, 21 (5). pp. 354-373. ISSN 0960-0035

Vaughan, E. and Shiu, E.M.K. (2001) ARCHSECRET: a multi-item scale to measure service quality within the voluntary sector. International Journal of Nonprofit and Voluntary Sector Marketing, 6 (2). pp. 131-144.

Wilson, A.M. (2001) Mystery shopping: Using deception to measure service performance. Psychology and Marketing, 18 (7). pp. 721-734. ISSN 0742-6046

Wilson, A.M. and Gotsi, D. (2001) Corporate reputation: Seeking a definition. Corporate Communications: An International Journal, 6 (1). pp. 24-31. ISSN 1356-3289

Wilson, Alan (2001) Should we be rethinking customer satisfaction measurement. In: 30th EMAC Annual Conference, 2001-05-16.

Wilson, Alan M. (2001) Understanding organisational culture and the implications for corporate marketing. European Journal of Marketing, 35 (3/4). pp. 353-367. ISSN 0309-0566

2000

Alexander, Nicholas and Doherty, Anne Marie (2000) The internationalisation of retailing : current research themes and future directions. International Marketing Review, 17 (4/5). pp. 322-326. ISSN 0265-1335

Avlonitis, George and Gounaris, Spiros and Papastathopoulou, Paulina (2000) An exploratory study in the understanding of consumers’ attitudes towards the internet. In: 29th Annual EMAC Conference, 2000-05-30.

Doherty, Anne Marie (2000) Factors influencing international retailers' market entry mode strategy : qualitative evidence from the UK fashion sector. Journal of Marketing Management, 16 (1). pp. 223-245. ISSN 0267-257X

Fox, Patricia and Balmer, John and Wilson, Alan (2000) Applying the acid test of corporate identity management. In: 4th International Conference on Corporate Reputation, Identity and Competitiveness, 2000-05-11.

Hastings, Gerard and MacFadyen, Lynn (2000) A day in the life of an advertising man : review of internal documents from the UK tobacco industry's principal advertising agencies. British Medical Journal, 321 (7257). pp. 366-371. ISSN 1756-1833

Ibeh, K.I.N.; (2000) Internationalisation and the smaller firm. In: Enterprise and Small Business: Principles, Practice and Policy. Financial Times and Prentice Hall.

Lemke, Fred and Goffin, Keith and Szwejczewski, Marek and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (2000) Lieferantenselektion : mit leistungsfähigen gleichgesinnten verbünden. Beschaffung Aktuell. pp. 34-37.

Lemke, Fred and Goffin, Keith and Szwejczewski, Marek and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (2000) Supplier base management : the contrast between Germany and the UK. Preprint / Working Paper. Cranfield University - School of Management, Cranfield.

Quinn, Barry and Doherty, Anne Marie (2000) Power and control in international retail franchising : evidence from theory and practice. International Marketing Review, 17 (4/5). pp. 354-372. ISSN 0265-1335

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and Pfeiffer, Rolf and Lohmüller, Bertram (2000) Supplier base management : experiences from the UK and Germany. International Journal of Logistics Management, 11 (2). pp. 45-58. ISSN 0957-4093

Wilson, Alan (2000) Financial Services Sales Management. The Chartered Institute of Bankers in Scotland, Edinburgh.

Wilson, Alan (2000) The performance measurement of service teams - concept and practice. In: International Conference on Service Management, 2000-06-08.

Wilson, Alan (2000) The use of performance information in the management of service delivery. Marketing Intelligence and Planning, 18 (3). pp. 127-134. ISSN 0263-4503

1999

Avlonitis, George and Gounaris, Spiros and Papavasiliou, Nikolaos (1999) What does marketing orientation mean in practice? some empirical evidence. In: 28th Annual EMAC Conference, 1999-05-25.

Doherty, Anne Marie (1999) Explaining international retailers' market entry mode strategy : internalization theory, agency theory and the importance of information asymmetry. International Review of Retail, Distribution and Consumer Research, 9 (4). pp. 379-402. ISSN 0959-3969

Doherty, Anne Marie and Quinn, Barry (1999) International retail franchising : an agency theory perspective. International Journal of Retail and Distribution Management, 27 (6). pp. 224-236. ISSN 0959-0552

Harker, Michael John (1999) Relationship marketing defined? An examination of current relationship marketing definitions. Marketing Intelligence and Planning, 17 (1). pp. 13-20. ISSN 0263-4503

Lemke, Fred and Goffin, Keith and Szwejczewski, Marek and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (1999) Effective supplier management : lessons from leading German and UK companies. Management Today. pp. 4-8.

Lemke, Fred and Goffin, Keith and Szwejczewski, Marek and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (1999) Supplier management in manufacturing companies : an empirical investigation in Germany and the UK. In: 8th International Annual IPSERA Conference “Perspectives on Purchasing and Supply for the Millennium.”, 1999-02-28 - 1999-03-31.

Paliwoda, S.J.; Tung, Rosalie L., ed. (1999) International marketing. In: The IEBM Handbook of International Business. IEBM Handbook Series . International Thomson Business Press, pp. 296-305. ISBN 1861522169

Shaw, Susan A. and Gibbs, Juliette (1999) Procurement strategies of small retailers faced with uncertainty : an analysis of channel choice and behaviour. International Review of Retail, Distribution and Consumer Research, 9 (1). pp. 93-109. ISSN 0959-3969

Sminia, Harry; Ghauri, P.N. and S.T. Cavusgil, eds. (1999) An interaction perspective on strategy content. In: International marketing and purchasing. Advances in International Marketing . JAI Press, Greenwich, CT, pp. 311-323. ISBN 9780762303182

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (1999) Supplier management in german manufacturing companies : an empirical investigation. In: EUROMA Conference on Managing Operations Networks, 1999-06-07 - 1999-06-08.

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (1999) UK and German supply chain practices : survey results. In: 10th Annual Meeting of the Production and Operations Management Society, 1999-03-20 - 1999-03-23.

Wilson, Alan (1999) Customers don't care for consolidation. Retail Finance Strategies, 1 (3). p. 16.

Wilson, Alan (1999) Get personal with your customers. Retail Finance Strategies, 1 (1). p. 17.

Wilson, Alan (1999) Marketing Financial Services volumes 1 and 2. The Chartered Institute of Bankers in Scotland, Edinburgh.

Wilson, Alan (1999) Satisfied with customer satisfaction? Retail Finance Strategies, 1 (2). p. 15.