Liminal mothers' negotiation of conflicting service consumption

Tonner, Andrea (2016) Liminal mothers' negotiation of conflicting service consumption. Journal of Marketing Management, 32 (1-2). pp. 100-120. ISSN 0267-257X

[img]
Preview
 Text (Tonner-JMM-2015-Liminal-mothers-negotiation-of-conflicting-service-consumption)
Tonner_JMM_2015_Liminal_mothers_negotiation_of_conflicting_service_consumption.pdf
Accepted Author Manuscript
Download (766kB)| Preview

    Abstract

    Pregnancy is a significant period of transition, transforming ‘women’ into ‘mothers’. The mid or liminal phase of transition is particularly ripe for consumer researchers. Transformative services research (TSR) considers that services may deliver objective wellbeing outcomes (e.g. consumer health). This paper extends TSR into liminality and considers that services may also encompass hedonic (mood, satisfaction and happiness) and eudiamonic (mastery, autonomy, positive relations, and self-acceptance) dimensions. The paper unpacks women’s service experiences to enrich and expand understanding of positive and negative consumption meanings. It identifies that unanticipated outcomes emerge as a feature of transformative services. It demonstrates that services situates new mothers at the centre of a multiplicity of consumption. This may both overwhelm and act as transitional resource developing mothers as postmodern bricoleurs.

    Author(s):Tonner, Andrea ORCID logoORCID: https://orcid.org/0000-0002-8436-3946
    Item type:Article
    ID code:53381
    Keywords:bricolage, liminality, motherhood, services, Transformation, Marketing. Distribution of products, Marketing, Strategy and Management
    Subjects:Social Sciences > Commerce > Marketing. Distribution of products
    Department:Strathclyde Business School > Marketing
    Depositing user: Pure Administrator
    Date deposited:15 Jun 2015 14:51
    Last modified:11 Feb 2020 04:19
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/53381
    Export data:
    CORE (COnnecting REpositories)