Resource asymmetry in service encounters : coping strategies and outcomes for front-line employees

Rihova, Ivana and Alexander, Matthew (2016) Resource asymmetry in service encounters : coping strategies and outcomes for front-line employees. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.

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  Item type:	Conference or Workshop Item(Paper)
  ID code:	56262
  Dates:	Date Event 19 June 2016 Published 1 February 2016 Accepted
  Notes:	Accepted 1st February 2016
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	03 May 2016 11:38
  Last modified:	09 Apr 2024 06:14
  URI:	https://strathprints.strath.ac.uk/id/eprint/56262