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Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Niko (2004) Delivering customer loyalty schemes in retailing: exploring the employee dimension. International Journal of Retail and Distribution Management, 32 (4). pp. 190-204. ISSN 0959-0552
Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2004) Navigating the new product development process. Industrial Marketing Management, 33 (7). pp. 619-626.
2003
Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Nikolaos (2003) Retail loyalty schemes : results for a consumer diary study. Journal of Retailing and Consumer Services, 10 (2). pp. 109-119. ISSN 0969-6989
Commandeur, Harry R. and Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2003) Industrial companies' evaluation criteria in new product development gates. Journal of Product Innovation Management, 20 (1). pp. 22-36. ISSN 0737-6782
2000
Carter, Sara and Andriopoulos, C. and Webb, J. and Tzokas, Nikolaos and Ennis, Sean and Lowe, A. (2000) Barriers to survival and growth in UK small firms. Federation of Small Business.
Andriopoulos, C. and Webb, Julian and Tzokas, Nikolaos and Tagg, Stephen and Lowe, A. and Ennis, Sean and Carter, S.L. (2000) Barriers to survival and growth in UK small firms : regional reports. Unknown Publisher.