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Better understanding the nature of work and labour within the globalised political economy is a focus of the 'Work, Labour & Globalisation Research Group'. This involves researching the effects of new forms of labour, its transnational character and the gendered aspects of contemporary migration. A Scottish perspective is provided by the Scottish Centre for Employment Research (SCER). But the research specialisms of the Department of Work, Employment & Organisation go beyond this to also include front-line service work, leadership, the implications of new technologies at work, regulation of employment relations and workplace innovation.

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Service quality, usage process quality and value-in-use

Wilson, Hugh and Macdonald, Emma and Lemke, Fred and Clark, Moira (2011) Service quality, usage process quality and value-in-use. In: EMAC 40th Conference, 2011-05-24 - 2011-05-27.

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Abstract

This conference abstact looks at service quality, usage process quality and value-in-use

Item type:	Conference or Workshop Item (Other)
ID code:	34525
Keywords:	service quality, usage process quality, value-in-use, Marketing. Distribution of products
Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
Department:	Strathclyde Business School > Marketing
Depositing user:	Pure Administrator
Date deposited:	09 Nov 2011 16:18
Last modified:	14 Dec 2018 01:14
Related URLs:	Event
URI:	https://strathprints.strath.ac.uk/id/eprint/34525
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