Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

Donnelly, M. and McLelland, C. and Shiu, E.M.K.; Ho, S.K.M. and Dalrymple, J.F, eds. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767

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Abstract

This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.