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Goffin, Keith and Lemke, Fred and Koners, Ursula (2010) Hidden needs analysis : designing breakthrough products. Palgrave Macmillan Ltd.. ISBN 978-0230219762
Goffin, Keith and Lemke, Fred and Koners, Ursula (2010) Hidden needs analysis : designing breakthrough products. Palgrave Macmillan Ltd.. ISBN 978-0230219762