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An investigation of the effects of the service environment on employee-customer interactions

Karadinou, Kalypso and Gounaris, Spiros and Koritos, Christos and Kaminakis, Kostas (2014) An investigation of the effects of the service environment on employee-customer interactions. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

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Item type:	Conference or Workshop Item(Paper)
ID code:	48077
Keywords:	service environment, customer interaction, employees, Marketing. Distribution of products, Marketing
Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
Department:	Strathclyde Business School > Marketing
Depositing user:	Pure Administrator
Date deposited:	14 May 2014 10:13
Last modified:	16 Mar 2019 01:25
Related URLs:	Event
URI:	https://strathprints.strath.ac.uk/id/eprint/48077
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