An investigation of the effects of the service environment on employee-customer interactions

Karadinou, Kalypso and Gounaris, Spiros and Koritos, Christos and Kaminakis, Kostas (2014) An investigation of the effects of the service environment on employee-customer interactions. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

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Creators(s): Karadinou, Kalypso, Gounaris, Spiros ORCID logoORCID: https://orcid.org/0000-0002-1328-8512, Koritos, Christos and Kaminakis, Kostas;
Item type:Conference or Workshop Item(Paper)
ID code:48077
Keywords:service environment, customer interaction, employees, Marketing. Distribution of products, Marketing
Subjects:Social Sciences > Commerce > Marketing. Distribution of products
Department:Strathclyde Business School > Marketing
Depositing user: Pure Administrator
Date deposited:14 May 2014 10:13
Last modified:17 Dec 2020 03:39
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URI:https://strathprints.strath.ac.uk/id/eprint/48077
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