An investigation of the effects of the service environment on employee-customer interactions

Karadinou, Kalypso and Gounaris, Spiros and Koritos, Christos and Kaminakis, Kostas (2014) An investigation of the effects of the service environment on employee-customer interactions. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.

ORCID iDs

Gounaris, Spiros ORCID: https://orcid.org/0000-0002-1328-8512

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	48077
  Dates:	Date Event May 2014 Published
  Keywords:	service environment, customer interaction, employees, Marketing. Distribution of products, Marketing
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	14 May 2014 10:13
  Last modified:	18 Jan 2023 13:13
  Related URLs:	Event
  URI:	https://strathprints.strath.ac.uk/id/eprint/48077