The performance measurement of service teams - concept and practice

Wilson, Alan (2000) The performance measurement of service teams - concept and practice. In: International Conference on Service Management, 2000-06-08.

Abstract

This paper paper looks at the performance measurement of service teams; their concept and practice

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	46090
  Dates:	Date Event 2000 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	22 Nov 2013 12:24
  Last modified:	09 Apr 2024 05:53
  URI:	https://strathprints.strath.ac.uk/id/eprint/46090