The relationship between employee and customer satisfaction in business service setting
Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.
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This paper examines the relationship between employee and customer satisfaction in business service setting.
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Item type: Conference or Workshop Item(Paper) ID code: 9354 Dates: DateEvent2007PublishedSubjects: Social Sciences > Commerce > Marketing. Distribution of products Department: Strathclyde Business School > Marketing Depositing user: Strathprints Administrator Date deposited: 22 Mar 2010 18:33 Last modified: 09 Apr 2024 05:10 URI: https://strathprints.strath.ac.uk/id/eprint/9354
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