The relationship between employee and customer satisfaction in business service setting

Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.

Abstract

This paper examines the relationship between employee and customer satisfaction in business service setting.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9354
  Dates:	Date Event 2007 Published
  Keywords:	employee, customer satisfaction, business, service, Marketing. Distribution of products
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	22 Mar 2010 18:33
  Last modified:	18 Jan 2023 12:57
  URI:	https://strathprints.strath.ac.uk/id/eprint/9354