The relationship between employee and customer satisfaction in business service setting
Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.
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This paper examines the relationship between employee and customer satisfaction in business service setting.
Creators(s): | Evanschitzky, H. and Prykop, C.; | Item type: | Conference or Workshop Item(Paper) |
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ID code: | 9354 |
Keywords: | employee, customer satisfaction, business, service, Marketing. Distribution of products |
Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
Department: | Strathclyde Business School > Marketing |
Depositing user: | Strathprints Administrator |
Date deposited: | 22 Mar 2010 18:33 |
Last modified: | 03 Nov 2020 04:36 |
URI: | https://strathprints.strath.ac.uk/id/eprint/9354 |
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