The relationship between employee and customer satisfaction in business service setting
Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.
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This paper examines the relationship between employee and customer satisfaction in business service setting.
| Author(s): | Evanschitzky, H. and Prykop, C. | Item type: | Conference or Workshop Item(Paper) |
|---|---|
| ID code: | 9354 |
| Keywords: | employee, customer satisfaction, business, service, Marketing. Distribution of products |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 22 Mar 2010 18:33 |
| Last modified: | 08 Jan 2020 19:03 |
| URI: | https://strathprints.strath.ac.uk/id/eprint/9354 |
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