Managing customer satisfaction surveys and effective service management
Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.
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This paper discusses managing customer satisfication surveys and effective service management.
Creators(s): |
Wilson, A.M. ![]() | Item type: | Conference or Workshop Item(Paper) |
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ID code: | 9444 |
Notes: | AHR - more metadata required. |
Keywords: | Marketing. Distribution of products |
Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
Department: | Strathclyde Business School > Marketing |
Depositing user: | Strathprints Administrator |
Date deposited: | 23 Mar 2010 11:57 |
Last modified: | 20 Jan 2021 14:35 |
URI: | https://strathprints.strath.ac.uk/id/eprint/9444 |
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