Managing customer satisfaction surveys and effective service management
Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.
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This paper discusses managing customer satisfication surveys and effective service management.
| Author(s): | Wilson, A.M.  ORCID: https://orcid.org/0000-0002-5491-1876 and Caemmerer, B. | Item type: | Conference or Workshop Item(Paper) |
|---|---|
| ID code: | 9444 |
| Notes: | AHR - more metadata required. |
| Keywords: | Marketing. Distribution of products |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 23 Mar 2010 11:57 |
| Last modified: | 20 Oct 2019 00:25 |
| URI: | https://strathprints.strath.ac.uk/id/eprint/9444 |
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