Assessing the quality of a local police service using SERVQUAL
Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12.
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This paper assesses the service quality of a local police force by examining the SERVQUAL approach.
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Item type: Conference or Workshop Item(Paper) ID code: 9418 Dates: DateEvent2006PublishedKeywords: Strathclyde police, SERVQUAL, service levels, Marketing. Distribution of products Subjects: Social Sciences > Commerce > Marketing. Distribution of products Department: Strathclyde Business School > Marketing Depositing user: Strathprints Administrator Date deposited: 19 Mar 2010 09:51 Last modified: 18 Jan 2023 12:57 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/9418
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