An exploratory investigation of the effect of formality on the content of the service elimination process

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2002) An exploratory investigation of the effect of formality on the content of the service elimination process. In: 31st Annual EMAC, 2002-05-28.

Abstract

This paper provides the results from an exploratory investigation of the effect of formality on the content of the service elimination process

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	45709
  Dates:	Date Event May 2002 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	06 Nov 2013 14:12
  Last modified:	09 Apr 2024 05:50
  Related URLs:	Organisation
  URI:	https://strathprints.strath.ac.uk/id/eprint/45709