An exploratory investigation of the effect of formality on the content of the service elimination process
Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2002) An exploratory investigation of the effect of formality on the content of the service elimination process. In: 31st Annual EMAC, 2002-05-28.
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This paper provides the results from an exploratory investigation of the effect of formality on the content of the service elimination process
| Author(s): | Gounaris, Spiros  ORCID: https://orcid.org/0000-0002-1328-8512, Papastathopoulou, Paulina and Avlonitis, George | Item type: | Conference or Workshop Item(Paper) |
|---|---|
| ID code: | 45709 |
| Keywords: | exploratory investigation, formality, service elimination process, Marketing. Distribution of products, Marketing |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Depositing user: | Pure Administrator |
| Date deposited: | 06 Nov 2013 14:12 |
| Last modified: | 08 Jan 2020 19:49 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/45709 |
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