An exploratory investigation of the effect of formality on the content of the service elimination process

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2002) An exploratory investigation of the effect of formality on the content of the service elimination process. In: 31st Annual EMAC, 2002-05-28.

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Abstract

This paper provides the results from an exploratory investigation of the effect of formality on the content of the service elimination process

Creators(s): Gounaris, Spiros ORCID logoORCID: https://orcid.org/0000-0002-1328-8512, Papastathopoulou, Paulina and Avlonitis, George;
Item type:Conference or Workshop Item(Paper)
ID code:45709
Keywords:exploratory investigation, formality, service elimination process, Marketing. Distribution of products, Marketing
Subjects:Social Sciences > Commerce > Marketing. Distribution of products
Department:Strathclyde Business School > Marketing
Depositing user: Pure Administrator
Date deposited:06 Nov 2013 14:12
Last modified:22 May 2020 00:05
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URI:https://strathprints.strath.ac.uk/id/eprint/45709
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