An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings
Kostopoulos, Giannis and Gounaris, Spiros (2008) An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. In: 37th EMAC Annual Conference 2008, 2008-06-03.
Full text not available in this repository.Request a copy from the Strathclyde author| Author(s): | Kostopoulos, Giannis and Gounaris, Spiros  ORCID: https://orcid.org/0000-0002-1328-8512 | Item type: | Conference or Workshop Item(Paper) |
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| ID code: | 45618 |
| Keywords: | Commerce, Business, Management and Accounting(all) |
| Subjects: | Social Sciences > Commerce |
| Department: | Strathclyde Business School > Marketing |
| Depositing user: | Pure Administrator |
| Date deposited: | 04 Nov 2013 16:34 |
| Last modified: | 04 Oct 2019 03:51 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/45618 |
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