An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings

Kostopoulos, Giannis and Gounaris, Spiros (2008) An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. In: 37th EMAC Annual Conference 2008, 2008-06-03.

Full text not available in this repository.Request a copy from the Strathclyde author

ORCID iDs

Kostopoulos, Giannis and Gounaris, Spiros

;

Item metadata

Item type:	Conference or Workshop Item(Paper)
ID code:	45618
Dates:	Date Event 2008 Published
Keywords:	Commerce, Business, Management and Accounting(all)
Subjects:	Social Sciences > Commerce
Department:	Strathclyde Business School > Marketing
Depositing user:	Pure Administrator
Date deposited:	04 Nov 2013 16:34
Last modified:	02 Apr 2021 00:16
Related URLs:	Organisation
URI:	https://strathprints.strath.ac.uk/id/eprint/45618

Export

CORE (COnnecting REpositories)