An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings

Kostopoulos, Giannis and Gounaris, Spiros (2008) An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. In: 37th EMAC Annual Conference 2008, 2008-06-03.

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ORCID iDs

Kostopoulos, Giannis and Gounaris, Spiros ORCID logoORCID: https://orcid.org/0000-0002-1328-8512;