An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings
Kostopoulos, Giannis and Gounaris, Spiros (2008) An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. In: 37th EMAC Annual Conference 2008, 2008-06-03.
Full text not available in this repository.Request a copy from the Strathclyde authorCreators(s): |
Kostopoulos, Giannis and Gounaris, Spiros ![]() | Item type: | Conference or Workshop Item(Paper) |
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ID code: | 45618 |
Keywords: | Commerce, Business, Management and Accounting(all) |
Subjects: | Social Sciences > Commerce |
Department: | Strathclyde Business School > Marketing |
Depositing user: | Pure Administrator |
Date deposited: | 04 Nov 2013 16:34 |
Last modified: | 01 Jan 2021 03:18 |
Related URLs: | |
URI: | https://strathprints.strath.ac.uk/id/eprint/45618 |
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