Browse by Author or creator

2023

Howcroft, Debra and Taylor, Phil (2023) Automation and the future of work : a social shaping of technology approach. New Technology, Work and Employment, 38 (2). pp. 351-370. ISSN 0268-1072

2022

Taylor, Philip (2022) Redistribution of working time : achieving a better work-life balance. Institute of Employment Rights, Liverpool.

Wright, Tessa and Moore, Sian and Taylor, Phil (2022) Union equality structures and the challenge of democratic legitimacy : the case of the Fire Brigades Union. Work, Employment and Society, 37 (5). pp. 1339-1358. ISSN 0950-0170

2021

Taylor, Philip (2021) 'The petri dish and Russian roulette' : working in UK contact centres during the Covid-19 pandemic. Work in the Global Economy, 1 (1-2). pp. 185-208. ISSN 2732-4176

Moore, Sian and Taylor, Phil (2021) Class reimagined? Intersectionality and industrial action - the British Airways dispute of 2009-2011. Sociology, 55 (3). pp. 582-599. ISSN 0038-0385

Howcroft, Debra and Taylor, Philip (2021) Homeworking experiences during lockdown. On Digital Inequalities. pp. 29-31.

Taylor, Philip and Scholarios, Dora and Howcroft, Debra (2021) Covid-19 and Working from Home Survey : Preliminary Findings. GIRFUY Press, Glasgow.

Ewing, Keith and Ford, Michael and Glenister, Sarah and Jones, Carolyn and Hendy, John and Newsham, Janet and O'Neil, Rory and Taylor, Philip and Tombs, Steve and Walters, Dave and Watterson, Andrew and Whyte, David (2021) HSE and Covid at work : a case of regulatory failure. Institute of Employment Rights, Liverpool. ISBN 978-1-905103-50-9

2020

Taylor, Phil (2020) Covid-19 and working from home. London Hazards Magazine, 130. p. 9.

Taylor, Philip (2020) Covid-19 - call centre workers and health and safety/ union challenges and organisation. International Union Rights, 27 (3). pp. 16-18. ISSN 1018-5909

Taylor, Philip (2020) Covid-19 and Contact/Call Centre Workers : Working from Home (April-June 2020). GIRUY Press, Glasgow.

Taylor, Phil (2020) Covid-19 : Contact/Call Centre Workers in Scotland. GIRUY Press, Glasgow.

Taylor, Phil (2020) Covid-19 and Call / Contact Centre Workers : Intermediate Report. GIRUY Press, Glasgow.

2019

Taylor, Philip (2019) A band aid on a gaping wound : Taylor and modern working practices. New Technology, Work and Employment, 34 (2). pp. 100-105. ISSN 0268-1072

Taylor, Philip and Moore, Sian and Byford, Robert (2019) Cabin Crew Conflict : The British Airways Dispute 2009-11. Pluto Press, London. ISBN 9781786804907

2018

Briken, Kendra and Taylor, Phil (2018) Fulfilling the 'British Way' : beyond constrained choice - Amazon workers' lived experiences of workfare. Industrial Relations Journal, 49 (5-6). pp. 438-458. ISSN 0019-8692

Moore, Sian and Wright, Tessa and Taylor, Philip (2018) Fighting Fire : One Hundred Years of the Fire Brigades Union. New Internationalist, Oxford. ISBN 978-1-78026-494-3

2017

Hudson, Lynne and Moore, Sian and Tainsh, Kate and Taylor, Philip and Wright, Tessa (2017) 'The only way is Essex' : gender, union and mobilisation among fire service control room staff. Work, Employment and Society. ISSN 0950-0170

Roy, Chandrima and Scholarios, Dora and Taylor, Philip; Noronha, Ernesto and D'Cruz, Premilla, eds. (2017) 'The recession has passed but the effects are still with us' : employment, work organization and employee experiences of work in post-crisis Indian BPO. In: Critical Perspectives on Work and Employment in Globalizing India. Springer, Singapore, pp. 57-80. ISBN 9789811034909

Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Phil (2017) Uncomfortable truths - teamworking under lean in the UK. International Journal of Human Resource Management, 28 (3). pp. 449-467. ISSN 0958-5192

2016

Moore, Sian and Taylor, Phil (2016) 'We planned a dispute by Blackberry' : the impact of restrictions on the use of social media in industrial action in the light of the British Airways dispute - 2009-11. Industrial Law Journal, 45 (2). pp. 251-257. ISSN 0305-9332

2015

Taylor, Philip and Roy, Chandrima (2015) Post crisis conditions of work and employment in Indian BPO. In: Canadian Association of Work and Labor Studies, 2015-06-03 - 2015-06-05, University of Ottawa.

Taylor, Philip and Moore, Sian and Macdonald, Helen (2015) Class identity and action among cabin crew at British Airways. In: International Labour Process Conference, 2015-04-13 - 2015-04-15, Athens Institute.

Taylor, Phil; Newsome, Kirsty and Taylor, Phil and Bair, Jennifer and Rainnie, Al, eds. (2015) Labour and the changing landscapes of the call centre. In: Putting Labour in its Place. Critical Perspectives on Work and Employment . Palgrave Macmillan Ltd., Basingstoke, pp. 266-286. ISBN 9781137410351

Taylor, Phil and Newsome, Kirsty and Bair, Jennifer and Rainnie, Al; Newsome, Kirsty and Taylor, Phil and Bair, Jennifer and Rainnie, Al, eds. (2015) Putting labour in its place : labour process analysis and global value chains. In: Putting Labour In Its Place. Critical Perspectives on Work and Employment . Palgrave Macmillan Ltd., Basingstoke, pp. 1-26. ISBN 9781137410351

Taylor, Philip and Moore, Sian (2015) Cabin crew collectivism : labour process and the roots of mobilisation. Work, Employment and Society, 29 (1). pp. 79-98. ISSN 0950-0170

2014

Scholarios, Dora and Taylor, Philip (2014) 'Decommissioned vessels' – performance management and older workers in technologically-intensive service work. Technological Forecasting and Social Change, 89. 333–342. ISSN 0040-1625

Taylor, Philip (2014) Union Representation and Organisation in European Contact Centres - Experiences and Challenges : A Report for Union Network International. Union Network International.

Taylor, Philip and Moore, Sian (2014) Employee Representation in the Finance Sector. Unite the Union, London.

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2014) 'From boom to where?' : The impact of crisis on work and employment in Indian BPO. New Technology, Work and Employment, 29 (2). 105–123. ISSN 0268-1072

Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Phil (2014) 'They can’t be the buffer any longer' : front-line managers and class relations under white-collar lean production. Capital and Class, 38 (2). pp. 323-343. ISSN 0309-8168

Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Phil (2014) ‘They can’t be the buffer any longer’ : front-line managers and class relations under white-collar lean production. Capital and Class, 38 (2). pp. 323-343. ISSN 0309-8168

Taylor, Philip and Moore, Sian (2014) Organising in the air and on the ground - cabin crew resistance to British Airways : Reconfiguration of work and employment. In: 9th Global Labour University Conference, 2014-05-15 - 2014-05-17.

Howcroft, Debra and Taylor, Philip (2014) 'Plus ca change, plus la meme chose' : researching and theorising the new, new technologies. New Technology, Work and Employment, 29 (1). pp. 1-8. ISSN 0268-1072

Taylor, Philip (2014) Employment Relations and Decent Work in the Global Call Centre Industry - A Report for the International Labour Organisation. International Labour Organisation, Geneva.

McKinlay, Alan and Taylor, Philip (2014) Foucault, Governmentality, and Organization : Inside the Factory of the Future. Routledge Advances in Management and Business Studies, London. ISBN 0415749050

2013

Taylor, Philip (2013) The new normal : performance management and the new workplace tyranny. Hazards Magazine, 123. pp. 4-8. ISSN 0267-7296

Taylor, Philip and Moore, Sian (2013) Cabin crew confidential – an analysis of real time postings in the BA dispute 2009-11. In: British Universities Industrial Relations Association. 63rd Annual Conference 2013, 2013-06-28 - 2013-11-30.

Taylor, Philip and Bain, Peter (2013) La rengaine du mal être au travail : Quand l’humour subvertit l’ordre dans deux centres d’appels. Les Mondes du Travail, 13. pp. 95-113. ISSN 1778-0306

Taylor, Philip and Moore, Sian (2013) Cabin crew collectivism – labour process and mobilisation in the British airways dispute (2009-11). In: 31st 
International 
Labour
 Process 
Conference, 2013-03-18 - 2013-03-20. (Unpublished)

Carter, Robert and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2013) Taxing times : lean working and the creation of (in)efficiencies in HM Revenue and Customs. Public Administration, 91 (1). pp. 83-97. ISSN 0033-3298

Taylor, Philip (2013) Performance Management and the New Workplace Tyranny : A Report for the Scottish Trades Union Congress. Scottish Trades Union Congress, Glasgow.

Taylor, Phil and Newsome, Kirsty and Rainnie, Al (2013) 'Putting labour in its place' : global value chains and labour process analysis. Competition and Change, 17 (1). pp. 1-6. ISSN 1024-5294

Newsome, Kirsty and Taylor, Philip and Rainnie, Al (2013) Putting labour in its place : global value chains and labour process analysis. Competition and Change, 17 (1). pp. 1-5. ISSN 1024-5294

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2013) The experience of work in India's domestic call centre industry. International Journal of Human Resource Management, 24 (2). pp. 436-452. ISSN 0958-5192

Carter, Robert and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2013) 'Stressed out of my box' : employee experience of lean working and occupational ill-health in clerical work in the UK public sector. Work, Employment and Society, 27 (5). pp. 747-767. ISSN 0950-0170

2012

Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2012) Nothing gets done and no one knows why : PCS and workplace control of lean in HM Revenue and Customs. Industrial Relations Journal, 43 (5). pp. 416-432. ISSN 0019-8692

Taylor, Philip (2012) Governance, labour and the global call centre value chain. In: International Labor and Employment Relations Association World Congress, 2012-06-02 - 2012-06-05.

Taylor, Philip (2012) Necessary but not sufficient : governance as co-ordination in global call centre value chains. In: Society for the Advancement of Socio-Economics, 2012-06-28 - 2012-06-30.

Taylor, Philip and Anderson, Pauline (2012) Contact Centres in Scotland – the 2011 Audit. Scottish Development International/Scottish Enterprise, Glasgow.

Carter, R. and Danford, Andrew and Howcroft, D and Richardson, R and Smith, A. and Taylor, Philip (2012) Inactive banana time : lean production and the degradation of work in the UK civil service. In: 30th International Labour Process Conference, 2012-03-27 - 2013-03-29.

Taylor, Philip; (2012) Call centres. In: The encyclopedia of globalization. Wiley-Blackwell, Oxford. ISBN 9780470670590

Taylor, Philip (2012) India : why its summer may be over. Professional Outsourcing. pp. 6-12.

2011

Cooper, C. and Coulson, A.B. and Taylor, P. (2011) Accounting for human rights : doxic health and safety practices - the accounting lessons from ICL. Critical Perspectives On Accounting, 22 (8). 738–758. ISSN 1045-2354

Scholarios, Dora and Taylor, Philip (2011) Beneath the glass ceiling : explaining gendered role segmentation in call centres. Human Relations, 64 (10). pp. 1291-1319. ISSN 0018-7267

Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) '"All they lack is a chain" : Lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26 (2). pp. 83-97. ISSN 0268-1072

Main, J. and Taylor, Philip (2011) A war on sickies’ or a war on sick workers? : absence management and union representation in local government. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07.

Carter, R. and Danford, Andrew and Howcroft, D. and Richardson, R and Smith, A. and Taylor, Philip (2011) Gendered ill-health in the ‘new model office’ : the mean, lean regime in UK tax processing centres. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07. (Unpublished)

Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) Lean and mean in the Civil Service : the case of processing in HMRC. Public Money and Management, 31 (2). pp. 115-122. ISSN 0954-0962

Taylor, Philip and D'Cruz, Premilla and Scholarios, Dora and Noronha, Ernesto (2011) From boom to where? The experience of post-crisis work and employment in offshored BPO in India. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07. (Unpublished)

2010

Taylor, Philip (2010) The missing link : labour and the call centre global value chain. In: Outsourcing/Offshoring of Service Work Conference, 2010-11-17 - 2010-11-18.

Taylor, Philip and Carter, R. and Danford, A. and Howcroft, D. and Richardson, R. and Smith, A. (2010) Occupational ill-health and absence management under a lean regime in the UK civil service. In: Work, Employment and Society Conference 2010, 2010-09-07 - 2010-09-09.

Cooper, C. and Coulson, A.B. and Taylor, Philip (2010) Accounting for human rights : doxic health and safety practices - the accounting lessons from ICL. In: APIRA Conference, 2010-07-11 - 2010-07-13.

Scholarios, Dora and Taylor, Phil (2010) Gender, choice and constraint in call centre employment. New Technology, Work and Employment, 25 (2). pp. 101-116. ISSN 0268-1072

Taylor, P. and Cunningham, I.R. and Newsome, K.J. and Scholarios, D.M. (2010) ‘Too scared to go sick’—reformulating the research agenda on sickness absence. Industrial Relations Journal, 41 (4). pp. 270-288. ISSN 0019-8692

Taylor, P.; Messenger, Jon and Ghosheh, Naj, eds. (2010) 'Remote work from the perspective of the developed countries: a multi-country synthesis'. In: Offshoring and Working Conditions in Remote Work. Palgrave Macmillan/International Labour Organization, Basingstoke/Geneva, pp. 17-59. ISBN 13-978-0-230-24886-1

Taylor, Philip (2010) The missing link : analysing the global call centre value chain. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17.

Danford, A. and Carter, R. and Howcroft, D. and Smith, A. and Richardson, Helen and Taylor, Philip (2010) All they need is a chain : lean production and the new performance management in the British civil service. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17.

Carter, R. and Danford, A. and Howcroft, D. and Richardson, R and Smith, A. and Taylor, Philip (2010) The changing class relations of supervisors under lean production : the case of HMRC. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17.

Taylor, P. and Bain, P.M.; McGrath-Champ, Susan and Herod, Andrew and Rainnie, Al, eds. (2010) '"Across the great divide": union organising in UK and Indian call centres. In: A Handbook of Employment and Society: Working Space. Edward Elgar, Cheltenham, pp. 436-454. ISBN 9781847200549

Taylor, P.; Thompson, Paul and Smith, Chris, eds. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave Macmillan Ltd., Basingstoke, pp. 244-268. ISBN 9780230222236

Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, D.M.; Howcroft, Debra and Richardson, Helen and Howcroft, Debra and Richardson, Helen, eds. (2010) Domestic labour : the experience of work in India's other call centre industry. In: Work and Life in the Global Economy. Palgrave Macmillan Ltd., Basingstoke, pp. 99-123. ISBN 9780230580848

2009

Carter, R. and Danford, A. and Howcroft, D. and Richardson, H. and Smith, A. and Taylor, P. (2009) Employees' perceptions of the impact of lean organization in HM Revenue and Customs. University of Manchester, Manchester.

Howcroft, D. and Richardson, H. and Taylor, Philip (2009) The good, the bad and the ugly : an overview of the Indian ITES-BPO sector. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

Taylor, Phil and Baldry, Chris and Danford, Andy and Stewart, Paul (2009) 'An umbrella full of holes?' Corporate Restructuring, Redundancy and the Effectiveness of ICE Regulations. Industrial Relations/Relations Industrielles, 64 (1). pp. 27-49. ISSN 0034-379X

Taylor, P. and Connelly, L. (2009) Before the disaster: health, safety and working conditions at a plastics factory. Work, Employment and Society, 23 (1). pp. 160-169. ISSN 0950-0170

Taylor, P. and Warhurst, C. and Thompson, P. and Scholarios, D.M. (2009) On the front line. Work, Employment and Society, 23 (1). pp. 7-11. ISSN 0950-0170

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072

Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora; Thite, Mohan and Russell, Bob, eds. (2009) Union formation in the Indian call centre/BPO industry. In: The Next available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry. Sage, New Delhi. ISBN 9788178299327

Cooper, Christine and Coulson, Andrea and Taylor, Phil (2009) Accounting for human rights : doxic health and safety practices - the accounting lesson from ICL. In: The Interdisciplinary Perspectives on Accounting Conference, 2009-07-01. (Unpublished)

Taylor, P. (2009) Emerging trends in global contact centres. In Touch (2).

Scottish Development International/Scottish Enterprise (Funder); Taylor, P.. (2009) An Evaluation of the Indian BPO and Call Centre Industries in 2009. Unknown Publisher.

Taylor, Philip and Cunningham, Ian and Newsome, Kirsty and Scholarios, Dora (2009) Too scared to go sick : reformulating a research agenda on sickness absenteeism. In: 27th Annual Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

Taylor, P. and Scholarios, D.M. and Noronha, E. and D'Cruz, P.; Howcroft, D and Richardson, H, eds. (2009) Work organisation and the experience of work in domestic Indian call centres. In: Work and life in the global economy: a gendered analysis of service work. Palgrave Macmillan Ltd., Basingstoke.

2008

Taylor, P. and Cooper, C. (2008) 'It was absolute hell': inside the private prison. Capital and Class (96). pp. 3-30. ISSN 0309-8168

Taylor, P. (2008) Passage to India. In Touch (1).

Taylor, P. and Noronha, E. and D'Cruz, P. and Scholarios, D. (2008) Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, 43 (22). pp. 37-47. ISSN 0012-9976

Taylor, Philip and Scholarios, Dora and D'Cruz, Premilla and Noronha, Ernesto (2008) Work organisation and the emergence of trade unionism in Indian call centres/BPO. In: International Labour Process Conference 2008, 2008-03-01 - 2008-03-20. (Unpublished)

Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692

Taylor, P. and Bain, P.M. (2008) United by a common language? Trade union responses in the UK and India to call centre offshoring. Antipode: A Radical Jounal of Geography, 40 (1). pp. 131-154. ISSN 1467-8330

Scottish Development International/Scottish Enterprise (Funder); Taylor, P. and Anderson, P.. (2008) Contact Centres in Scotland - the 2008 Audit. Unknown Publisher.

Scottish Development International/Scottish Enterprise (Funder); Taylor, P.. (2008) Developments in the Indian BPO Industry. Unknown Publisher.

Taylor, Philip and Cooper, Christine and Connelly, Lisa (2008) The lessons of the ICL/Stockline disaster. In: Criticial Labour Studies Conference, 2008-11-08. (Unpublished)

2007

Taylor, Philip and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2007) Indian call centres and business process outsourcing : an exploratory study of union formation. In: Work Employment and Society Conference, 2007-09-11 - 2007-09-14.

Bain, P.M. and Baldry, C.J. and Bunzel, D. and Gall, G. and Gilbert, K. and Hyman, J.D. and Scholarios, D.M. and Taylor, P. and Watson, A.C. (2007) The meaning of work in the new economy. Future of Work . Palgrave, Basingstoke, United Kingdom. ISBN 140393407X

Taylor, P. and Bain, P.M.; (2007) Industrial relations under new labour. In: To be assertained. To be assertained.

Cooper, C. and Taylor, P.; (2007) Prison privatisation in Scotland. In: Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. Scottish Left Review Press, pp. 114-128. ISBN 978-0-9550362-3-2

Taylor, P. and Bain, P.M. (2007) Reflections on the call centre - a reply to Glucksmann. Work, Employment and Society, 21 (2). pp. 349-362. ISSN 0959-0170

Taylor, P. and Bain, P.M.; (2007) Trade union responses to call centre offshoring. In: Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. Scottish Left Review Press, pp. 80-95. ISBN 978-0-9550362-3-2

2006

Ellis, Vaughan and Taylor, Phil (2006) 'You don't know what you've got till it's gone' : re-contextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21 (2). pp. 107-122. ISSN 0268-1072

Taylor, P. and Bain, P.M.; (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

Baldry, C.J. and Taylor, P. and Bain, P.M.; (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

2005

Cooper, Christine and Taylor, Phil and Smith, Newman and Catchpowle, Lesley (2005) A discussion of the political potential of social accounting. Critical Perspectives On Accounting, 16 (7). pp. 951-974. ISSN 1045-2354

Cooper, Christine and Taylor, Phil (2005) Independently verified reductionism: prison privatization in Scotland. Human Relations, 58 (4). pp. 497-522. ISSN 0018-7267

Taylor, P. and Bain, P.M. (2005) India calling to the far away towns: the call centre labour process and globalization. Work, Employment and Society, 19 (2). pp. 261-282. ISSN 0959-0170

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M.; (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

Healey, G. and Heery, E. and Taylor, P. and Brown, W. (2005) The future of worker representation. Future of Work . Palgrave. ISBN 1403917590

2004

Taylor, P. (2004) Call centres and human resource management. [Review]

Taylor, P. and Bain, P.M. (2004) Call centre offshoring to India: the revenge of history? Labour and Industry, 14 (3). pp. 15-38. ISSN 1030-1763

Bain, P.M. and Gall, G. and Gilbert, K. and Taylor, P.; Healy, G., ed. (2004) Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

Taylor, P. and Bain, P.M.; (2004) Humour as subversion in two call centres. In: Critical Realist Applications in Organisation and Management Studies. Critical Realism: Interventions . Routledge. ISBN 0-415-34510-3

Heery, E. and Healy, G. and Taylor, P.; (2004) Representation at work: themes and issues. In: The Future of Worker Representation. Palgrave, pp. 1-36. ISBN 140391477X

Bain, P.M. and Taylor, P. and Gilbert, K. and Gall, G.; (2004) Unionism, non-unionism and workers' attitudes to representation in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

2003

Taylor, P. and Bain, P.M.; Gall, Gregor, ed. (2003) Call centre organising in adversity: from Excell to Vertex. In: Union Organizing: Campaigning for Trade Union Recognition. Routledge Studies in Employment Relations . Routledge. ISBN 041526782X

Taylor, P. and Bain, P.M. (2003) Subterranean worksick blues: humour as subversion in two call centres. Organization Studies, 24 (9). pp. 1487-1509. ISSN 0170-8406

Taylor, Phil and Baldry, Chris and Bain, Peter and Ellis, Vaughan (2003) 'A unique working environment': health, sickness and absence management in UK call centres. Work, Employment and Society, 17 (3). pp. 435-458. ISSN 0959-0170

2002

Taylor, P. and Mulvey, G. and Hyman, J.D. and Bain, P.M. (2002) Work organization, control and the experience of work in call centres. Work, Employment and Society, 16 (1). pp. 133-150. ISSN 0959-0170

Taylor, P. and Bain, P.M.; (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9

Bain, P.M. and Taylor, P. (2002) Ringing the changes? Union recognition and organisation in call centres in the UK finance sector. Industrial Relations Journal, 33 (3). pp. 246-261. ISSN 0019-8692

Bain, P.M. and Watson, A.C. and Mulvey, G. and Taylor, P. and Gall, G. (2002) Taylorism, targets and the pursuit of quantity and quality by call centre management. New Technology, Work and Employment, 17 (3). pp. 170-185. ISSN 0268-1072

2001

Taylor, P. (2001) Review of rising from the ashes? Labor in the age of 'global' capitalism. Historical Materialism, 8. pp. 519-530. ISSN 1465-4466

Bain, P.M. and Taylor, P. (2001) Seizing the time? Union recruitment potential in Scottish call centres. Scottish Affairs, 37 (Autumn). pp. 104-128. ISSN 0966-0356

Taylor, P. and Bain, P.M. (2001) Trade unions, workers' rights and the 'frontier of control' in UK call centres. Economic and Industrial Democracy, 22 (1). pp. 39-66. ISSN 0143-831X

2000

Munro, A.W. and Taylor, P. and Walkinshaw, M.D. (2000) Structures of redox enzymes. Current Opinion in Biotechnology, 11 (4). pp. 369-376. ISSN 0958-1669

Cooper, C. and Taylor, P. (2000) From Taylorism to Ms Taylor: the transformation of the accounting craft. Accounting, Organizations and Society, 25 (6). pp. 555-578. ISSN 0361-3682

Bain, P.M. and Taylor, P. (2000) Entrapped by the 'electronic panopticon'? worker resistance in the call centre. New Technology, Work and Employment, 15 (1). pp. 2-18. ISSN 0268-1072

1999

Roberts, M. and Taylor, P. and Gateva-Kostova, S.V. and Clarke, R.B.M. and Rowley, W.R.C. and Gill, P. (1999) Measurement of the s-2(1/2)-d-2(5/2) clock transition in a single yb-171(+) ion. Physical Review A, 60 (4). pp. 2867-2872. ISSN 1050-2947

1997

Taylor, P. and Roberts, M. and GatevaKostova, S.V. and Clarke, R.B.M. and Barwood, G.P. and Rowley, W.R.C. and Gill, P. (1997) Investigation of the s-2(1/2)-d-2(5/2) clock transition in a single ytterbium ion. Physical Review A, 56 (4). pp. 2699-2704. ISSN 1050-2947

Baldry, C.J. and Bain, P.M. and Taylor, P. (1997) Sick and tired? working in the modern office. Work, Employment and Society, 11 (3). pp. 519-539. ISSN 0950-0170

1992

Phillips, G.M. and Taylor, Philip (1992) Algorithms for spline and other approximations to functions and data. Computer Physics Communications, 73 (1-3). pp. 1-21. ISSN 0010-4655

1984

Midwinter, A. and Keating, M. and Taylor, P. (1984) The politics of scottish housing plans. Policy and Politics, 12 (2). pp. 145-166. ISSN 0305-5736

Midwinter, A. and Keating, M. and Taylor, P. (1984) Current expenditure guidelines in scotland - a failure of indicative planning. Local Government Studies, 10 (2). pp. 21-31. ISSN 0300-3930

Keating, M. and Midwinter, A. and Taylor, P. (1984) Enterprise zones - implementing the unworkable. Political Quarterly, 55 (1). pp. 78-84.

1983

Midwinter, A.F. and Keating, M. and Taylor, P. (1983) Excessive and unreasonable - the politics of the Scottish hit list. Political Studies, 31 (3). pp. 394-417. ISSN 0032-3217