Striving under chaos: the effects of market turbulence and organisational flux on call centre work

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M.; (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

Chapter examines the effects of market turbulence and organisational flux on call centre work.