Striving under chaos: the effects of market turbulence and organisational flux on call centre work

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M.; (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

Abstract

Chapter examines the effects of market turbulence and organisational flux on call centre work.

ORCID iDs

Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350

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• Item metadata

  Item type:	Book Section
  ID code:	7681
  Dates:	Date Event 2005 Published
  Keywords:	call centres, organisational management, employment, trade unions, Commerce, Management. Industrial Management
  Subjects:	Social Sciences > Commerce Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	24 Jul 2009 10:25
  Last modified:	01 Jan 2021 06:29
  Related URLs:	Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/7681