Striving under chaos: the effects of market turbulence and organisational flux on call centre work

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M.; (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

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Abstract

Chapter examines the effects of market turbulence and organisational flux on call centre work.

ORCID iDs

Taylor, P. ORCID logoORCID: https://orcid.org/0000-0001-8842-5350, Baldry, C.J., Gall, G. and Bain, P.M.;