No passage to India? Initial responses of UK trade unions to call centre offshoring

Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692 (http://dx.doi.org/10.1111/j.1468-2338.2007.00471.x)

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Abstract

This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.

ORCID iDs

Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350

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• Item metadata

  Item type:	Article
  ID code:	15285
  Dates:	Date Event January 2008 Published
  Keywords:	India, UK trade unions, call centres, call centre offshoring, Social Sciences (General), SDG 8 - Decent Work and Economic Growth
  Subjects:	Social Sciences > Social Sciences (General)
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Professor Philip Taylor
  Date deposited:	17 Jan 2010 14:19
  Last modified:	15 Sep 2021 16:22
  Related URLs:	Journal or Publication
  URI:	https://strathprints.strath.ac.uk/id/eprint/15285