No passage to India? Initial responses of UK trade unions to call centre offshoring
Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692
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Official URL: http://dx.doi.org/10.1111/j.1468-2338.2007.00471.x
Abstract
This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.
Creators(s): |
Bain, P.M. and Taylor, P. ![]() | Item type: | Article |
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ID code: | 15285 |
Keywords: | India, UK trade unions, call centres, call centre offshoring, Social Sciences (General) |
Subjects: | Social Sciences > Social Sciences (General) |
Department: | Strathclyde Business School > Work, Organisation and Employment |
Depositing user: | Professor Philip Taylor |
Date deposited: | 17 Jan 2010 14:19 |
Last modified: | 20 Jan 2021 18:06 |
Related URLs: | |
URI: | https://strathprints.strath.ac.uk/id/eprint/15285 |
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